I came in for some root kill and drain cleaner. Their aisles are neat and clean and plenty of friendly staff waiting to assist you. I always browse their plants and flowers which are always so pretty I wish I had more yard space lol. read more

Lowe's Home Improvement - To soon - Hardware Stores Near Me - Tempe, Arizona

This place is a joke. No one knows anything about anything. I feel like they scammed me; I bought a pressure washer at this location and I took it out of the box 1 time and IT DID NOT WORK. They would not take it back. Interestingly the floor manager told me when I bought it he marked them down, I wonder why?.... Please do not buy anything from them of any value. I left the pressure washer with them, it was not worth my time. I had this happen with a couple other items I purchased at this location. They say they are customer oriented, but when it comes time for them to stand behind the products they don't. I buy a lot of construction supplies and I am going to instruct my employees and teams not to buy anything from Lowe's. This small purchase will affect them more than they even know. Personally every time I need something I am going to go to Lowe's, look at the price, and buy that item from Home Depot or online. Smart customer service move Lowes!!! They should change their motto to "Lowe's is the LOWESt Customer Service!!" read more

Lowe's Home Improvement - I left the pressure washer with them and the two kids in the phot were laughing at me. - Hardware Stores Near Me - Tempe, Arizona

I can't believe their low rating. I can't. I had never ordered online for store pickup there before. Things couldn't have gone better I got an 20 dollar electrical adapter for less than 6 bucks on their online special. But that's not the best part. The best part is Jeff. He saw me looking kinda lost I guess and asked me how he could help. You know when somebody is a genuinely good person and there for you. Like when Jeff got some info from me and had my adapter in my hand in literally moments. I had barely parked my car and here he is. Gave me a few moments to write this 5 Star review. Thanks Lowe's You can thank Jeff for us. read more

Lowe's Home Improvement - Props 2 Jeff 4 being our personal concierge. That's how he made us feel!!! - Hardware Stores Near Me - Tempe, Arizona

The most horrendously pathetic excuse for customer service. Today their nonsense cost them a $800 stove! The endless loop of telephone transfer, 3 calls from 2 different phones at the same time, each 15 minutes plus. Amazing, the ever diligent "operator handled the calls identically. Ring, ring, ring,, to say I'll transfer you now, to Brian in appliance, only for more endless ringing, to ultimately be quick pick up and hung up on. These folks are awful! I'm not buying how important my call is, because if it was you jack asses would answer it. This crap customer service is a consistent theme with Lowes, where when needed staff are not any where near their dept or asiles to answer questions. This may conclude my ever opening another red eyed cent in their stores. I'm also quite confident the manager won't be reaching out to " make this right", regardless Spencer's it is today for a stove.. read more

Interesting experience today...need a garbage disposal, found one on Lowes website, 2 in stock, so I ordered for in-store pickup and was given a 3 hour window before the order would be ready. An hour and a half later, I got an email indicating my item was no longer in stock. I still need a garbage disposal, so I go to Home Depot website, find one, put it in my cart for pickup later that day. I was given a 2 hour window for my order and 20 minutes later I got the email indicating it was ready for pickup. Fun dichotomy...one store had it ready in 20 minutes, the other took an hour and a half to tell me it's out of stock, guess where I'll be shopping in the future? This would be a one star rating if it weren't for their outdoor plant department. read more

such a clean organized store, friendly staff and great plant selection! found painted cacti called "Kosmik Kactus" that reminded me of the Electric Desert art installation that was at DBG years ago and i couldn't pass it up. priced at $7, not too bad. read more

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Service with Richard at the commercial checkout is always great. Richard remembers names and is always friendly. Very professional with customers. New hires should spend a shift with Richard to see how to relate to customers and their needs. read more

Never buy appliances from Lowe's, especially East Chandler. Purchased a fridge, didn't work, they delivered another, (this took a week) scratched my front door. I lost 200$ worth of food and when i told them all they would do is give me phone numbers of who to call to complain. Those numbers turned to be no help and is part of a scam to keep you calling all these numbers over and over. They take no responsibility for their product or customer service. read more

Not one person working the register. Forced to do self checkout. If I wanted to work there, I would've applied. Not one person offered to help me while I was walking through the aisles obviously looking for something. read more

Can always find what I need great selection, clean store and like the self check out when in a hurry

After purchasing a dishwasher and hiring Lowe's to deliver and install the dishwasher I've had one of the most problematic experiences I've had after 13 years of homeownership. The installer was quick, but apparently the dishwasher had been leaking for a few months before we noticed that it was not connected properly. After reporting this to Lowe's, they sent the manufacturer out to check the dishwasher wasn't the issue, which took about a week. After that the installer came out and made sure it wasn't leaking anymore which he was able to do in around an hour. The drainage hose had been kinked when the dishwasher was put back in resulting in a leak, and also the water input wasn't sealed correctly apparently. The installer told me he had been back to 4 jobs to fix the same issue from the same guy that had installed mine. Seems pretty cut and dry it was a faulty installation, but still a month and a half later they haven't been able to figure out who is at fault. Today a new Lowe's person contacted me and is saying it was a manufacturer defect now because Teflon tape had to be used to keep the connection water tight. After checking the dishwasher manual it says you would need to have that available to install the dishwasher. This is getting ridiculous and there is a mold hazard in the center of my home this whole time. Don't ever hire Lowe's installation. read more

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Sales here lies right to your face! When you ask to discuss further with the manager they get defensive and advise they don't believe you. Stay away only lies and sales tactics to get your money but never deliver on what was purchased. read more

Love the outdoor patio plant section. Great carts to load your potting soil bags and plants. Easy open gate to the parking lot. Quick and easy shopping. The service is awesome with knowledgeable help. read more

"Curbside pickup" is ridiculous. Won't be going back. This was my second or third time trying it (thinking it would have improved in the last few months). Curbside pickup must translate to 'after calling the line to tell them you are there, wait in your car for 10 mins before getting frustrated then go inside to pick up the order yourself'. I don't know how they wouldn't have this figured out by now. 0/10 would not recommend. Update from 3 months after original review was posted: Just received a direct massage from Angela W educating me on COVID and the impact it had on the workforce 3 months prior. Again, an example of the amazing customer service to be expected from Lowe's. read more

Lowe's Home Improvement - Getting "owned" via direct message by Angela W from Chandler, AZ - an employee whose life goal it is to go after negative reviews. - Hardware Stores Near Me - Tempe, Arizona

Great store - everyone working there is always so pleasant and happy to help you. They just don't walk past without asking if you need help. Trina assisted us with our greenery for the balcony and she nailed it - provided her advice and it was the best choice. Very knowledgeable and excellent customer service. Hirami is always smiling and helpful. read more

If I could rate a big fat ZERO i would!!!! DO NOT EVER buy a gift card from Lowes!!! We bought my husband a $100 gift card from Lowes and when my husband went to use it, it was "Expired"!! HOW ABOUT YOU GIVE ME MY BACK THEN!?!?! spread the word that they do this just so they can keep your money. So sickening. We will NEVER shop at lowest again and I will be posting on all social media and reviewing every lowes location so people know they are crooks!!! $100 down the drain hie SAD!!!! read more

It was great to actually see about 20 or maybe more workers on the floor.... Still only 2 cashiers.... And then they upsell mylowes.com to sign up which a 30 second transaction turns into 20 plus minutes.... Another customer walked by as he entered with his wife... 15 minutes later he walked up to check out and I was still two back just like when he entered.... Probably not a good idea to be at this check out. Cashier maybe you should go to self check out... why so I can wait for an other clerk to come help check me out when the barcodes don't read.... How about we have cashiers again? read more

I haven't been back there since my last horrible experience and what a surprise, nothing has changed. The employees do not listen to your request or wants. I do not recommend the store to anyone. It has been nothing but problems, and I will be filing a formal complaint against them. Even one day my girlfriend went to go pick up dirt in the pick up area, and they send an old lady out to pick up 50 pound dirt bags. She wasn't able to do it so another good citizen walking down the parking lot had to come assist. The fact that they make an old lady do that work in this heat is very sad. read more

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Needed to pick up a few items. The service was excellent and timely. Always a great value for the money

I'm so steaming mad right now. I purchased a washer and paid for delivery. they continue to give me delivery dates and then show up in a whole different time frame. The worst part is that NO ONE over there at Lowe's or in their 3rd party shipping company can help me. It's like a giant loop of "it's not my department". I don't know how you can even do business with a company like this. Everyone is so friendly and understanding but no one can solve the problem. Upper management...c'mon, figure it out. read more

I just left this store and my service was so exceptional I stopped to give the people a 5 star rating!! Ramses, a new employee and Christina, a long term employee were both very enthusiastic and helpful!! I've noticed that Lowe's has a number of long term enthusiastic employees. My congrats to management! The store had the products I needed and I compared cost, they were very competitive! read more

This place was the absolute worst level of customer service I have ever experienced. I bought a Weedwhacker and leaf blower two days ago and it worked for one day and then the battery stopped working and stopped charging. I bought a replacement plan which they told me was no hassle in honored in the store. I showed up at the store asking if I could have the battery and charger replaced at their customer service counter and employee name Jadon told that I would have to contact Craftsman. I said I just bought this two days ago. It looks brand new. Can't you guys change it out or something so he asked somebody to go look for a battery and then completely brushed me off. I asked to speak to his boss and a supervisor named David came out . This guy is the epitome of anti-customer service. The look of apathy and straight up not caring one bit about customer service was so apparent in the way he talked down to me. He told me that I would have to call the number on the receipt for the replacement plan and that they weren't going to help me. Then when I looked on the receipt there was no number there so he told me to have a good day and leave the store. I will admit that I was a little short because I felt like I was brushed off but this guy David should not be supervising anything or anybody. I have no doubt that it is employees like him that contribute to the 2.5 star rating this store receives on this app. read more

I am glad that these home improvement store have a good selection of things. On the other hand, because of its size, it can be hard to find assistance. At least they are configured the same so you can typically find what you need by going to the same area as your regular store. Our shower pull broke off and naturally they were out of a part. This is not our usual store, so hopefully we can go to our usual store send find the piece needed. Large parking lot. read more

Lowe's Home Improvement - Paint area - Hardware Stores Near Me - Tempe, Arizona

Scott who works in the garden center deserves to be recognized. Sure, he's a quiet guy, but his consistency for kindness every time I'm there always makes for an enjoyable visit! Thanks Scott for always welcoming my husband and I with a smile when we come in, we appreciate you! read more

I purchased a microwave/wall oven combo on 11/15/23 and on 1/25/24 it was finally installed. I was excited about getting a new oven with an integrated air fryer, unfortunately the entire experience was unprofessional, vulgar, and shameful. My original oven was lost in transition, however, the appliance team (Raven & Josh) went oven and beyond to secure another oven for me. When then oven was finally delivered (2 days before Christmas) it was placed in my living room because it was supposed to be installed the following day. Sadly, the installation company cancelled twice and the oven remained in the living room while I was hosting family for the holidays. We did not move in fear that it would get damaged. Finally, someone came to install the oven and the installation person claimed the oven was dented and it did not fit in the opening. Raven and Josh, again were very accommodating and located another oven. The installation company went to Lowe's (Baseline and Rural) to pick-up the new oven. The store manager (Christina) was unable to locate the oven. The installation company was VERY unhappy by how the front office treated them and left. I called and spoke to Christina and she was VERY busy and said I needed to call back because there was nothing she could do. I went back to the store to speak with Josh or Raven and they were apologetic and did not understand how that happened since it was sitting in the back. Raven labeled the oven with my name so there would be not mistakes when the next installer was schedule to pick-up. Finally, the oven was picked up and installed. Unfortunately, the installer was not told he may need to make adjustments to the wall and did not have the necessary material. At this point I asked him to leave it as is and I would pay a different company to install the oven that I paid Lowe's to install. This was the WORST retail experience I've ever had (Lowe's at Baseline & Rural, Tempe AZ). Lowe's is a huge company that should ensure their managers are equipped to handle difficult situations and be problem solvers like their staff (Raven and Josh). It a time when brick and mortar stores are closing the customers that walk in their doors should be treated with respect. I don't recommend anyone shop at the Lowe's on Baseline and Rural, Temp AZ. You will receive better service at anyone of the Home Depots in the area. read more

I am a combat veteran and for anyone considering any type of home renovation, DO NOT PURCHASE FROM Lowe's Home Improvement. A year ago we purchased kitchen cabinets in cash. They arrived damaged. It took months for them to reorder. When we thought the store reordered, we found out that they forgot to place the order. A year later, we finally got our cabinets installed but they are still damaged. The lack of communication is ridiculous. On top of all that, they only want to compensate us $104 of $24,000. Worst company to do business with. This is a shame how they treat combat veterans. read more

Lowe's Home Improvement - This is the inside of all our cabinets that we paid in cash $24000. This is not quality work. - Hardware Stores Near Me - Tempe, Arizona

Unfortunately the staff is pretty uninformed at this store. Asked a pretty simple question to a guy in electrical and the guy said he didn't know. I asked him if anyone in the department did. He said, I quote: "No. Wouldn't be working here if we did." Asked where the bathroom exhaust fans were. Lady gave me an attitude and pointed at the ceiling fans right in front of us. .... Exhaust fans lady not ceiling fans.... Asked where caulking is and they took me to the wrong aisle. Finally, trying to check out and cashier makes me communicate with her via speaking into an app on her phone. read more

My family recently purchased flooring for one of our bedrooms. We made sure the room was ready to make job as easy as possible for installers. Lowe's flooring contractor came out to measure and was very pleased with the floor. We specifically asked about the process and were told the job would be an easy one. When asked about any additional work the representative told us it would be covered under original cost. Many delays getting the install completed with many excuses and confusion from Lowe's staff. Day of installation one of the workers told us it would be an additional $400 and his boss was telling him to leave unless they received the money. Although upset we immediately called Lowe's to make the payment. When speaking with the Lowe's flooring manager he told he did not feel the additional payments was fair and suggested he could make it right with us either the installment company or Lowe's covering the extra cost. The additional " work took less than 15 minutes. After multiple conversations with Lowe's manager he was confident he could arrange reimbursement but we never received any call backs. Multiple stops in store were never effective as the manager was never available, often on lunch break or off for the day. Today we finally received notice after finally getting in contact with management we weee told there was nothing they could do for us. When we challenged that we were put on a very long hold we were offered a $100 Lowe's gift card which we declined. I'm sure Lowe's does not care but they just lost a very good customer. We have shopped at this Lowe's on Baseline in Tempe since it was built. Appliances,lumber, plants and you name it. Thanks Lowe's for your loyalty! read more

I ordered a microwave from the Tempe Lowe's to be installed, but was shocked to see the installer CRST Home Solutions with poor BBB ratings. The Colorado office has NO BBB ratings ("NR" rating) and the NJ office has a BBB rating of D+. Given that BBB generally rates business highly at A or A+, it takes a lot of poor work to get a D+ from BBB AZ. Poor installer ratings also reflect on Lowe's and Lowe's need to pay more attention to the ratings and quality of its installers. I see others have had installation problems noted here on Yelp. Apparently Lowe's does not care about customer experiences once we pay for an appliance. I would give Lowe's one star but the employee who helped me cancel the order did a great job. read more

Never again to shop at Lowe's. Bought a refrigerator before Thanksgiving and it was defective, smelling, screechy, and shelves started to fall apart after 1 day. Did an in store return and then reordered the Frigidaire fridge. The salesman ordered the wrong fridge and in a different color. The delivery dispatcher caught the error and refunded. He then ordered the correct one which was delivered but was dead on arrival. This was refunded but not in full. We ordered a different brand which was delivered and works great. Spent time going over the bills to see where the difference was and we were billed for 2 delivery fees and another unknown amount. Spent about an hour with customer service in store and was told to dispute the charges with the credit card company. We were told that Lowes does not refund delivery fees but they did credit us back the other small amount that was disputed. Customer service at Synchrony bank was lousy. read more

Had an extremely bad experience with Sean a "manager" and Monica in appliances. I came into the store needing a new fridge because mine went out. This was somewhat of an urgent matter because I have a 6 month old baby that we breast feed and we need something right away to keep the breast milk cold. If you have ever had a baby you MNOW how valuable breast milk is! While in the refrigerator section walking around for 30mins and not getting approached for help I eventually interrupted Monica's conversation at her computer. Mind you she had been at her computer the entire time just talking. When I did finally decide to interrupt I only asked her to call someone to help me because we found the fridge and were ready to buy. Her answer was to tell me "I will get to you after I'm done". So my wife, my 6 month old son and I continued to walk around the fridge section for another 15mins with no help and watched Monica keep having her conversation. Now my son is scream crying and I am getting frustrated as I am sure the rest of the store was hearing my son cry I asked once again Monica can you please call someone to help me? She told me to stop being rude and she would help when she is done. I could not believe this response and asked why wont you call someone to help me I have a screaming baby and I just need to know how to pay for this fridge. So she then called a manager...not for help but to say I was rude. Another 10 mins pass Sean came walked right past me, ignored me as I asked if he was the manager and went straight to Monica. After he came up to me and his first response..."So you are the rude guy what do you want". Lowe's is this how you train your staff to act? Is this acceptable for you guys and how you treat customers? I passed Home Depot, Target and a local Appliance store Spencer's to get to Lowes because I normally have a great experience here. All of these other places were way closer. So now I am at Spencer's Appliance store swiping my card for a fridge and they matched your price. Honestly disappointed. read more

Used to love Lowe's. Now apparently they don't discount ripped bags of soil mulch etc anymore? They'd rather send it back to the manufacturer than give people a decent deal on some dirt. I'll go to Home Depot. read more

Ordered our new windows and floors from this location. There were problems with both. The people who sold us these did not provide accuracy or accountability. They honestly deserve 0 stars. They tried to throw on fictitious charges for the floors even after the install team said that it was no problem. They then proceeded to be rude and talk down to my wife. We are currently 13 months into a 5 months project on our new windows. The windows were ordered wrong and some of them weren't even ordered. One of the windows we were sold, their install partners won't even install. After multiple reorders it looks like they won't even be able to complete it. Please go somewhere else. Lowe's, Lowe's Install Partners, their management and Jason Fajardo will not help you. read more

Ordered a 7 piece patio set from Lowe's ONLINE. Email and text indicated 4 boxes were out for delivery. Only 2 boxes were received and the picture on the box of the couch said it was a 5 piece set and showed a different chair. FedEx driver said he only had 2 boxes. It appeared that the wrong item was delivered. I called Lowe's and they said I needed to return the wrong item to the store myself. I had to borrow a truck. I returned the assumed wrong delivery and got a refund. Two days later I received a text from FedEx that 2 of 4 boxes were being delivered. I received 2 boxes with the correct chairs but at this point, I had already returned the couch. Email from XIZZI at Lowe's states that I must return the late boxes to a warehouse. TERRIBLE COMMUNICATION AND DELIVERY PROCESS. Never again but I doubt that they care. read more

Boycott Lowe's - they changed their return policy and now require a receipt to return anything. I will not set foot in Lowe's again, Home Depot is just a mile down the road! read more

The worst service ever! Don't waste your time going to this location. They never answer the phone. Order items and sent someone to pick up.. they "can't find" the items Spent 1/2 day sorting out incorrect delivery dates. No remorse what so ever. Go to depot instead and save headaches read more

Good selection of outdoor fireplaces and fire pits legal within city limits ok for backyard use

"That's just the way people are." Overheard when I went to get the plants I was going to purchase back off the shelf. Me thinkth that was a negative comment directed at me. read more

Rene + Pam + call in to corporate per my wife's phone dying with washing machine purchase executed team work to make it all happen read more

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Don't waste your time calling to ask questions regarding return policies because Theresa who works in customer service will hang up on you every time. -5 Star review read more