Horrible customer service. There was a rug that did not have a tag on it and when I brought it up to "customer service", she just kept saying "I don't know how I'm even going to ring this up". Then I stood there with my two young kids, waiting for a half hour for her to try and look on the website to find the rug, she gave no indication of what the outcome would be or when she would have an answer for me, so I had to leave without the rug. The fact that she couldn't just ring me up or ask a manager or someone for help and how to best serve the customer standing in front of them, is not the kind of customer service that I would have hoped for. She let me walk out without even saying a word or a sorry for taking so long for no end result. read more

Lowe's is my go to handy store! Their staff is always so friendly. I personally know nothing about tools or house fixtures, but every time I have a question they are always so quick to provide an answer and show me where things are located in the store. I typically go here with my fiance so I dont have to cause a ruckus for the staff but none the less, they are awesome!!! Also, they are rather clean for being a hardware, house ware & DIY store. They are very organized, its a well lit store. I enjoy shopping here! read more

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I had ordered an item online for pickup 2 days ago and it has said it would be ready for pick up the next day. I waited until late evening to call and i got directed to a lady for the right department where she sounded a bit irritated. I had asked about my online order and if i was able to come in and pick it up because i didnt have time later that night and would be unavailable the next couple days due to work. She had asked if i was directed to the right department and i had said yes. She then i'm pretty sure she redirected me to another line or put me on hold and proceeded to hang up on me after 2 minutes. I had called back later on and the guy who picked up had told me there was a delay and it's not guaranteed i'll get it that same day but he GUARANTEED I would still be getting my item. This morning I woke up to a email and text telling me my item was out of stock and I had to either pick it up at a different store which was 30 minutes away, select a different item, or cancel my order entirely. I originally wanted to pick it up at a different store even though it was 30 minutes away, but they wanted to charge me extra for changing my pick up location. That is absolutely ridiculous that they would charge me to pick it up at a different store when they were out of stock and I was told by an employee I would be getting the item for sure. read more

Wildly dishonest cabinet sales department. We purchased all new cabinets on June 6, 2021. The salesman promised delivery by August. It is now mid-November. The cabinets arrived in our city - but Lowes gave the shipping company the wrong address! Now the shipping company is telling us it will be at least another week before they arrive. We have spoken with the store managers on a monthly basis - and every conversation led nowhere. If you buy cabinets from this Lowes, God help you. read more

If i could give 0 stars i would. This location treats their employees like crap. The managers and supervisor all need to be taught how to talk to the employees . They are talked to like dog shit and talked down to. Do not help the employees succeeded at all they set them up to fail ! Managers and supervisor talked to othe employees about other employees personal stuff when they should be directly talking them read more

This place is a joke, every time I come in I can never find an employee, and when I do find them they're usually miserable. I just get a gross feeling every time I walk into the store. read more

My experiences at Lowes have been superior to that of Ace Hardware and Home Depot. As a whole my success ratio is higher from shopping here versus Ace or Home Depot. Why? Employee knowledge, training, and overall better service. Plus, more helpful hints, guiding my projects to completion. Oh, how I appreciate good service. No 3-4 shopping trips, meandering thru botched jobs. read more

I have not put in a review before for Lowe's but felt I had to do a review for my recent purchase on baseline/Rual store. I had gone in and purchased a Hummingbird feeder and a bag of bird seed about 2 weeks ago with cash. I had no intentions of returning the items and had tossed out the receipt. Then I went back to the store couple days later really liked the hummingbird feeder and purchased 2 more. Now I had a total of 3e. About a week went by I came out to my patio and sugar water was everywhere on my patio. All 3 of the hummingbird feeders were defective I spent 20.00 a piece on the hummingbird feeder you think you would get a decent item for $20.00. Now moving forward to today. I have spent a lot of money at this Lowe's over the years redone my home and purchased lots of stuff from them appliances, lawn and garden and redone my bathrooms. I have not been in the store within the last 2 years but wanted to buy a hummingbird feeder and that is what brought me to the store. I took all 3 items into the store to return. I had a receipt for 2 and the third one I paid cash with the lost receipt. I was very nice explained to the cashier the situation right off the bat she was rude and mean and very unfriendly. I did get the 2 items refunded but the 3rd they would not refund or exchange the item for a new one. I understand I do not have a receipt but to be so rude and mean about it you just don't deserve my business anymore I refuse to shop at Lowe's ever again. Is it worth losing a customer over $20.00 purchase? I guess it is they don't care to be helpful. They could see the item was defective and it should have been sent back to the manufacturer because the item clearly broken when they sold it to me. The store looks like a ghost town no employees anywhere to be found and when you do try to ask for help they could care less basically point the finger say the isle to find your item. No more customer service at all anymore. You lost my business. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tempe, Arizona

The Lowe's in Tempe, AZ has pretty good customer service overall comparatively speaking. The employees for the most part are friendly and make a reasonable amount of effort to help you locate things or offer solutions to particular home improvement issues you may currently have at the time. I think this store is a bit understaffed at times and could use more workers in the various departments to help with customer service needs. The garden department seems to be well stocked with seasonal plants, trees, and other items. read more

Love this one Loews. Everybody is very friendly, helpful and knowledgeable. A lot personal to ask questions if needed. Always happy with the service! Love when I come in the people smiling back! read more

Just an update: Spoke to the manager Robert and he lied to me by saying that he would assist me with getting the lawn maintenance employee to start at a later time. He didn't do shit. So this morning I went over and confronted the little asshole. Turns out, he's an actual employee of Lowe's. Robert was an idiot and gave me his personal cell phone number. Now when I wake up, he wakes up maybe he will reschedule his employees shift if it annoys him enough. read more

Went to make a return that I was told the day before I could make and Pam would not let me even explain and she got snappy with me for no reason. If you come in contact with her walk away because she is the biggest bitch i've ever met. She honestly ruined my day. read more

Why can I not give 0 stars? I scheduled a delivery for a specific day (weeks ago) with the standard 4-hour window and no one shows up. Call and they don't have the item in yet. Is is difficult to get a courtesy call letting me know that? Nope, picking up the phone and calling would be too difficult of a task. Do yourself a favor and order from Home Depot. read more

Friendly staff! I called them and asked the staff to help me find and locate an item before I arrive to pick it up. They were so quick to answer my questions and let me know which isle to go to pick up the item! Awesome place. read more

Just left the store after asking that an associate demand another patron wear a mask, as is Lowe's posted protocol and Tempe's current mandate. The associate (working in paint, white, overweight, black mask) said he refused to uphold the mandate because the sheriff wouldn't do it. Then proceeded to assist the non-mask wearing person and then ignore me as if I was the person in the wrong. All this as the announcement of how Lowe's cares about our safety was playing throughout the store. Will definitely be my last trip to a company that doesn't hold its employees accountable, and is so cavalier with people's lives. Here's the link to Tempe's mandate on business compliance for masks, hopefully someone else there actually cares about their customers and can follow their own business and town posted practices to keep us safe. https://www.tempe.gov/government/communication-and-media-relations/coronavirus-covid19/coronavirus-faqs#What%20should%20I%20do%20if%20someone%20enters%20my%20business%20without%20a%20mask%20and%20refuses%20to%20comply? read more

We've been to this Lowes quite a few times. It's easy to navigate through the aisles, and we usually find what we need with no problem.

I had an issue with my refrigerator . I called the store manager Robert and he had an associate Nick from Kitchen design come out and resolved the issue . I'm so impressed . Thank you Robert and Nick . read more

Covid 19 aware my arse! Customer service reps not wearing masks, not staying 6' from one another or the customers. I just was there today and asked CS rep a question in the paint dept as he walking toward me, I was wearing a mask he wasn't. He walked right up in my face. I asked him if he was an idiot, to back off 6'. He apologized, I told him an an apology doesn't cut it. Just then there Covid-19 warning to CS reps regarding the 6' store rule played over the intercom. I pointed it out to rep as it was playing. I asked to speak to manager,store manager Jerry approached and got right up in my face. I said, "you're the manager and I have to tell you the 6' rule, back up 6'", I told him about his paint CS rep and he said, "and you called him an idiot" I said yes because he is and now you're the managing idiot. He replied, "I don't have time for this, you're no longer welcome to shop here. Masks protect me from others that may be carrying the virus, cases are rising in AZ, no wonder. A complaint will go to corporate. read more

BooYah to Rick in the garden department here. The Lovely and I went in search of frost tolerant trees and were directed to Rick. It was 110' and he was full of energy and knowledge and we left with two large Rosewood trees based on the information he gave us. So pleased to have access to that kind of help just down the street - not to mention the trees!! They always have my AC filters and are a good paint resource as well. I'm a fan; will always take Lowes over Home Depot and so far anyway, I haven't had issues with not being able to find what I need. read more

This review is based off of the incompetent online team and the tempe store as well. I ordered some appliances online to be delivered by the tempe store for my kitchen remodel. Very very long and upsetting story made slightly shorter, I was charged by lowes over nine times for 2 appliances. That equates to $2700 worth of charges for the $700 I was actually supposed to pay. I called the store on a daily basis trying to sort things out properly and it took over a week. No one actually talks to one another/communicates/leaves notes in the computer about problems. Finally I was connected to a manager who was competent and got things sorted out. What a nightmare. Once I was refunded the screw up charges I set delivery for a week from the day. Gosh darn it, wouldn't you know that the very next day, while at work, I got a call that they were delivering that day!?! Had to call and yell at some.more people to get the date scheduled again, correctly this time. That said, the only silver lining was that the appliances were delivered at the exact time they quoted by two very professional and friendly guys. read more

I love Lowe's. First off it is the most convenient home improvement store from my house. Everyone there is always so helpful in providing tips for a good home improvement job. I've replaced a toilet, kitchen sink head, and garbage disposal from Lowe's and can't complain. I went in yesterday for a small ladder and saw the step stools which were $10-$20 cheaper and asked one of the workers which I should invest on. He gave me a pretty good opinion that swayed me to the step ladder. $39 I went to the checkout and apparently they were having a step stool sale and sold out so they were honoring the one I grabbed for $12! This was seriously great and set the tone for the rest of my day. read more

I rented a steam cleaner, and the customer service rep did not know much about it and didn't have anyone who could help me learn about it. It was not checked for cleanliness when I checked it out, and I was not told that I needed to clean it upon return. When I went to return it, another rep said that it was supposed to be cleaned. It wasn't even our dirt on the bottom of the machine since we only used the attachment feature. So I stood there cleaning someone else's dog fur from the machine when I own no dog when she should have said not to worry about it. I only received a mild apology. This was very frustrating. read more

I've put up with the marginal customer service, and occasional lack of inventory, because this Lowe's is close to my house. I shop a lot in the garden/pool area and I will do it no more! The completely unsanitary condition of products in that area due to bird excrement is unforgivable. From now on, I'm going to drive a bit further to the Home Depot so I can purchase un-shat upon products for my garden and pool. read more

I went to buy a freezer at the store today, the guy was able to eventually find the freezer for me and when i was paying he asked if i wanted the 3 or 5 year protection plan. Not giving me the option that i obviously didn't have to pay for either. It's an obvious shady sales tactic for him to sell more insurance for appliances. This is the type of crap you see at car rental companies. If he was trained to do this by Lowe's then I'm ashamed of them. Just give the customer all the information and let them make a decision, and don't scam people into buying your BS insurance because people thought they didn't have an option. Also, when i said neither on the protection, he asked me with a very judging tone "why?" . I expect better Lowe's. read more

My husband bought a hand planer from here for a project. He gets home, opens the box and sees it's already been used. The blade was completely worn down. All the things that came with it were all scratched. I took it back at 5pm 6/1/22, I wanted to exchange it for a new one. I went to go get one and I can't find any. I was told they had 5 on the shelf. There's an associate standing right next to the empty shelf but he avoids all eye contact. He's pretending to help another customer but he's mostly just standing there silent. Could have made eye contact and at least said "be right with you" if he was actually helping the other guy. I wait and wait. Here him chit chat here and there but mostly he's just standing there silent awkwardly hoping we'd go away. Maybe he has issues with black people? I don't know but my husband is 6'5" so u can't miss him. Maybe he didn't feel like working. Maybe he doesn't like interracial couples. I don't know but it was RUDE AF. I go back to the front and tell the associate there that is just like to return the item instead of exchange because the guy over there wouldn't help us. He couldn't cared less too. We didn't get any "sorry to hear that" or "I'll let my manager know" or "I can get someone to help you". I got an "ok" and then it took him about 20 min to return the item because when turns out, when I had picked up the original order, they never even marked it as picked up. What a mess. I'll never be back. read more

I cannot believe that this Lowe's actually has three stars. That must've been fabricated by the staff. This store has the worst customer service in the history of the world. read more

Worst Lowes ever. I went to this one because it was closer but I will never return. Their workers do nothing but hang around and don't even offer any help. A bunch of them standing in the aisle talking about nothing. I bought a firepit yesterday, there were a bunch of pieces missing. No knob, no ignition pin, and things were not soldered on! What junk. Then they didnt want to check the new box and said no one is available to help when I went back to exchange. BS all your workers are in the middle aisle laughing like losers. Needless to say I returned everything I bought there and will not hesitate to complain about this location when the store further from me actually knows what they are doing and how to run a store. read more

My wife and I ordered cabinets in October the cabinets were set to arrive November the day before the cabinets were set to arrive we reached out to Lowe's and were informed they would still be there the next business day. Because of this information I removed all of my cabinets and countertops out of my kitchen that was in November. With no communication from Lowe's we reached out and we're informed we needed to reach directly out to the cabinet company. The cabinet company informed us that the cabinets would be shipped and arrived before Christmas December 22nd the cabinets arrived in Phoenix between December 22nd and January 6th The cabinets disappeared from the Carrier facility nobody knew where they were at. So not only did we miss Thanksgiving but we also missed our on Christmas as well. January 7th we received our cabinets finally. But still no communication from Lowe's I have reached out multiple times with nothing back. Me being a veteran and a handyman I would expect much more from a large home improvement store. I will be going to home depot or Ace Hardware for all of my needs. Lowe's I am extremely disappointed with your customer service skills. read more

I came into the store looking for paint. Everyone knows that is a project in itself. You go in looking for one color and you come out with a completely different color. Well at least that's what happens to me. Nicole was awesome. She came over right away to help. It must have been that confused look on my face that I had. She was very knowledgeable and help narrow my decision way down. I left with 2 samples and will be back to buy some more. Hopefully Nicole if there every time that I go in. Nicole made my paint shopping a good experience read more

I ordered a washer and gas dryer set. The employee was incredibly helpful. Unfortunately it was all downhill after that. The night before delivery I got the voicemail telling me what the delivery time frame was for the following day. Sadly the voicemail wasn't clear/got cutoff so I had to call them directly. The man who answered seemed bothered and was letting out big sighs. He asked for my tracking number which I had no clue what he meant because the receipt doesn't have a tracking number. He seemed annoyed by that then asked where I bought it from. He provided the time frame and said it was for a washer and dryer. I asked for clarification as the dryer was on back order until late March early April and was told I would only be receiving the washer. He said it was the washer AND the dryer and that someone would call 30 minutes prior to delivery. The next day I missed a call and the person didn't leave a message. I moved my car in case it was the delivery people and 5 minutes later they showed up. I clarified with them what they were off loading and he said it was just the washer. They asked for a knife to take the packing off of it. I went inside to get one and when I came out they were lift the machine from off the ground with the backside facing the street. I thought that was odd and inspected it. I asked them what do I do about the scratches on it and was told "call Chastity at Lowe's Tempe, she'll take care of you". Disclaimer: these scratches were cosmetic and minor I was just upset they didn't say anything. You make a big ticket purchase it should be in new condition, correct? So I call her and she was very kind and apologetic. She said she needed to make a couple of phone calls and would call me back. She gets back to me and says that her manager and the manager from XPO the delivery company they use say it's normal for them to lay it in the street to get the packing off. I said that would make sense if it wasn't scratched on the top and bottom. That means the packing was off. She said let me see what I can do to get you another one ASAP and call you back. I never heard from her. I ended up talking to Art the assistant store manager. He said we will get that another one to you ASAP and pick up the other one. I got another automated timeframe phone call. The next day I waited around all day without a 30 minute phone call that they were on their way. I needed to pickup my daughter which round trip would be less than 30 minutes. I figured it was safe since I hadn't heard from them. Sure enough, no phone call, they showed up at my door. My other daughter (a minor) was there and text me when they stopped by. Shortly after I get a phone call from XPO stating I missed my delivery. I called Lowe's and they called me back after researching it stated that the delivery claimed he couldn't get ahold of me. I thought that was odd since Lowe's called me back successfully and XPO called to let me know I missed delivery. At this point I said let's cancel it. I wasted so much on this and on the phone with Lowe's. NOT a simple refund apparently. I paid with my Lowe's card and major credit card. A portion went back to Lowe's, a portion in cash, and the other amount +$1,000 will go back to the cc but they can't give me a receipt that shows it's going back to my cc. I have to take their word for it because it's some system limitation. Gas dryers are very hard to come by and I lucked out finding a set that I could get as early as next week. Unfortunately I am at the mercy of Lowe's and crossing my fingers that the money is refunded in 5-10 business days. If it isn't then I need to spend more time on this waiting for them to resolve it. Meanwhile, the availability on this washer/dryer set may change but Lowe's doesn't care. read more

This store has the worst customer service ever. Have tried getting paint on 2 separate occasions and the person working that area ignored me until basically had to yell out to him to get his attention. Wasn't because he didn't see me either. Last time left and went to another location and had no issue. Thought would try again and same thing. Do not recommend. Go to one of the other locations. read more

I was really helped out today by Sergio, Ast. Manager of Lowes at 19th Ave. And Baseline. I purchased a riding Lawn Mower and after two months it stopped working. I have a 2 yr.Warranty with Craftsman, I tried for TWO DAYS to get help. AFTER THEIR AUTOMATED SYSTEM FAILED ME A MILLION TIMES, AND 7 STUPID PHONE NUMBERS AND ONCE WHEN I DID SPEAK TO A LIVE PERSON, HE HAD ME TRY AND FIX IT MYSELF, AFTER A HOUR IN THE SUN ON MY KNEES, ( IM 66) NOTHING WORKED, HE TOLD ME SOMEONE WOULD CALL BACK, NO ONE DID!!@ i am waaaay stressed about this. So I called Lowes where I bought it, I had Rick and Marteen try to get someone from Craftsman, they also could not get anyone!! But they tried and were very patient and kind. So because of these three great guys, Rick, Marteen and then Sergio, I'm getting another mower and I am buying a new house and will purchase all new appliances here!!! Thank you guys, I love my Lowes Store!!!! read more

I give them ---0 Stars. I called them today 7/16/23 and spoke to a Danny, who said he was an asst. mgr, made sure they had the Bissell vacuum I was looking for and went in the store. Danny helped me. He told me they have had 0 returns on the vacuum I was looking at, gave it his high reviews (the reviews online were good for this vacuum but I will say some looked very suspicious.) I bought the vacuum, which is supposed be excellent for a pet owned household. The vacuum is a piece of c - -p! It only picked up a small bit of dog hair, most of it was scattered around the rug, the hair it did pick up bound around the roller, which it is not supposed to do, and then when I moved to the tile, the hair that it did pick up on the carpet all came out of the vacuum and onto the tile. The attachments kept falling out of their place, it was a train wreck. I called immediately to speak to Danny, he was gone. I told the girl I wanted to speak to a manager or asst. manager. I held for 20 minutes, hung up, called back again, held for another 10 minutes, they just kept putting me through to a number that rang and rang and rang, then back on hold, all the while they were all laughing. A couple of them were young men. They thought it was funny, especially this little SNOT, who just hung up on me. I recorded the entire thing. I hope our country does end up putting the screws to the younger generation. They deserve it. I will try Danny tomorrow but will ask to speak to a district mgr. I was told Danny would be in on Monday. I won't even bother to tell you the HELL I went though on the Bissell website, still cannot get the email to go through. Run fast and hard from Lowe's and Bissell products. read more

Stay away from this store. I purchased a refrigerator for a rental property that I own. Lowes delivered it to the wrong address -- a property I previously owned and which Lowes apparently decided was the the right location based on an order from several years ago still in their system. Whomever lives there now gladly accepted a free refrigerator and now Lowes refuses to acknowledge the mistake and refund the price. read more

I would just like to say that the customer service at this location was absolutely phenomenal! I went to find flooring for my new home and was helped by Rebecca in Flooring who was very helpful and knowledgeable with all of my questions. I was very aware that she was busy today but took the time and patience to work with me. I was very satisfied with the assistance she provided as she was able to answer all my questions. We definitely will go back to this location for our other home improvement needs. I can honestly say that I will be back to speak to Rebecca as she made me me a Lowe's customer for life, I would also recommend her to my friends and family for their home improvement needs. read more

The absolute worst. I ordered fans and pendant lights online for our remodel because they were energy star rated and not available anywhere else. Although I got an email stating my order was ready they actually didn't have my stuff. They then spent 45 minutes pretending to look for it, which consisted of waiting 15 minutes for a new clueless staff to show up at the counter and do nothing 3 consecutive times. Not a single employee communicated what the mishap was or how they were going to solve it, they were basically clueless zombies who couldn't figure out what was going on. I called Lowe's customer service eventually at minute 44 and was able to cancel the order and get the rest of my day back. Will never be shopping here again. Locally owned is the only way to go. read more

Very few people wearing a mask. I asked someone to pull it over his nose in the checkout line since the employees were not. He wasn't to happy after that. I asked the check out employee. She apologized but that's it. There were multiple employees also with no mask including one standing next to the person ringing me up. Another person right next to us near the exit sitting inside with no mask. Couples both walking with no mask. Last time I go here. read more

THIS IS THE WORST STORE EVER. I don't think I ever deal with them that is not a hassle. They have the worst customer service (if you could call it service, which it is not). I will NEVER use this store again, and neither should you, unless you like to have problems with everything they do. HORRIBLE!! read more

Today I had the most wonderful service at this Lowe's location. I'm in a spot in my life where I'm having to count every penny and today I wasn't treated as a pauper but as a human being deserving of attention and good solutions for my kitchen refurbishing project. Specifically, Gilbert in flooring was so helpful and didn't make me feel for a second that I wasn't getting the best service even though I wasn't going to purchase hundreds of dollars of product from the store. I'm sure that when the time calls for it, Gilbert DOES have the expertise and salesmanship to assist a homeowner with a whole house of new flooring, but today for me, his services allowed me to complete my transaction without having any weight put upon my shoulders. Thank you Gilbert and the people at this Lowe's store. You have picked your employees well. read more

I'm usually a Home Depot shopper. Stopped by the Lowe's in Tempe on a whim to see if they had a part I need it for my backyard AC. As soon as I walked in I was greeted by Ben Garcia who found what I needed immediately. I will be shopping at Lowe's from now on! Knowledgeable helpful people who know their products!. read more