Quick response for quote. Clear communication for repairs…read more Quality technical knowledge Can't thank Rick enough for helping to bring my fridge back to life

Rick is great! Knows his stuff and is good at recommending new appliances if your old ones need to…read morebe replaced.

I had a really good experience at this Best Buy on my recent laptop shopping. Unfortunately, my…read morelaptop fell and the screen cracked so it was time to get an upgrade. Wow I probably could've just gotten the screen repaired. The laptop itself was over four years old, so it was time to get a new one, especially since I use it heavily for work. On this occasion, I had been looking at getting a HP Omni three as they had a special at Costco but they did not have any at the warehouse to try. I noticed that at Best Buy they did have that HP Omni three to be able to try on display to see if I liked it. And I'm so glad that when I tried it in person I discovered I did not actually like that laptop setting. So thankfully, I had to help from Tarj and Maddie. Tarj showed me the Lenovo yoga two and one 14 inch laptop, which was on sale due to their 60th anniversary of being in business. I like Lenovo's but usually they're a little bit out of my price range so I was really excited because this one was like $500 off so it was within the price range that I wanted to be in for my new acquisition. I really battle between the Lenovo yoga and the HP Omni X 2-in1. So I made some notes, went home and did a thorough evaluation of which would be the better purchase based on my usage for my work and then also durability. Hands-down Lenovo yoga was the winner and actually the percentage was higher for the sale off and so was getting a really good deal as opposed to you could typically get that Omni X closer to about the price that it was being offered however, for the Lenovo it was solidly $550 off and the processor was made in 2026 so I was getting an updated. So I end up ordering the laptop on Best Buy's website using my credit card because with my credit card provider I would get an additional year warranty and that also include accident insurance for up to $500 so I ordered it on the website and opted to pick it up. Usually pick up process is pretty easy, but I think because this was a high-end purchase it had to go through some additional verification to ensure it was not a fraudulent purchase. Again on this day, Tarj help me by calling the verification center, and making sure that I can take my laptop home without having to come back since I was coming from the gym. I so far and really happy with my purchase and happy with my experience at Best Buy. I did sign up for their $29 membership which allows me to try this laptop in my home for the next 60 days which is a little bit longer than the traditional 15 day return policy. Check this place out all the staff there were really friendly and I'm happy that there were nearby and helped me when I was in a bind so that I could get back to work.

Extremely Disappointing and Uncomfortable Experience at Best Buy on Ray Road in Phoenix…read more This evening around 8:00 PM, my husband and I visited the Best Buy on Ray Road in Phoenix with one of our sons. We were there with every intention of purchasing PC systems for both of our boys. This was supposed to be an exciting shopping experience because we were planning to surprise our children with new computers. When we entered the store, we were greeted by a male employee at the door. I asked where we could look at the PC systems, and he pointed us in the appropriate direction while speaking into his headset. We were then assisted by an employee named Taj. My husband began asking him questions about the computer systems, and at one point asked if he could show him some camera holders. While my husband was speaking with Taj, I remained in the PC area with our son looking at the different systems. Shortly afterward, another employee, Lacy, approached me asking whether I needed assistance. I explained that we had already been helped. However, she continued lingering around me and repeatedly asking questions while also communicating through her headset. My husband eventually returned visibly upset by his interaction with Taj. When Lacy continued questioning me about the PCs, my husband politely explained that we had already been assisted. Rather than acknowledging him, she continued directing her questions toward me. Shortly afterward, two additional employees approached us and asked, once again, whether we needed assistance. At this point, the repeated attention had become extremely uncomfortable and felt less like customer service and more like we were being watched or monitored. The interaction ultimately became so uncomfortable that my husband decided we would take our business elsewhere. What makes this especially disappointing is that we entered the store prepared to spend a significant amount of money on our children's computers. Instead of leaving excited about our purchases, we left feeling judged, unwelcome, and profiled. As a Black family, the experience left us deeply concerned that racial bias may have played a role in how we were treated. I cannot say what was in each employee's mind, but I can absolutely speak to how the interaction made us feel and how differently the experience unfolded compared with the welcoming customer-service experience we expected. Please do not assume that a Black customer is unable to afford the products they are looking at, is merely window-shopping, or is there for the wrong reasons. You cannot determine someone's financial situation, intentions, or tax bracket based on their appearance. If Best Buy is going to promote an inclusive shopping environment, then that standard needs to be reflected in the actual customer experience. I strongly encourage management and corporate leadership to review what happened, speak with the employees involved, review any available store footage, and provide additional training regarding racial bias, profiling, respectful customer interactions, and treating every customer with the same level of dignity and respect. We came into Best Buy ready to make a major purchase for our children. We left feeling so uncomfortable that we decided not to purchase anything and will be taking our business elsewhere. This experience was unacceptable and deeply disappointing.

Appliance breakdowns are never fun and they rarely occur at a convenient time. Regardless the…read morefolks at E&J have consistently provided us with great advice and even greater value. E&J service work is friendly and efficient, and they regularly go the extra mile to do more for less. They are also quick to let us know when it's a better value to replace an appliance than it is to fix one. We should have written the above review some time ago; but what occurred yesterday was outstanding. We had a dishwasher throw a fatal code earlier this week. E&J told us it was time for a new machine and recommended a well known appliance store here in town. When that store's installers couldn't remove the old dishwasher without damaging our kitchen, Ernie, the Owner of E&J came to our home himself and took care of the problem free of charge. We don't expect free work from valued suppliers and insisted Ernie take something for his service; but what a difference E&J is from the big appliance store installers who demanded more money for a job they couldn't do without damaging our home. Thank you Ernie and thank you E&J!

Once again, E&J delivers! Called on Sunday. They called me back Monday. Arrived on Tuesday. About…read morean hour or so later my dryer was quiet and working again. Nick was nice, informative, and clean. He left the dryer cleaner than when he got here! I appreciated that all of the dust inside of the dryer drum/space (whatever it's called inside the machine) was vacuumed before the repair was made. These folks are honest, efficient, and hardworking.

We needed a range for our rental in Arizona City. We got someone on the phone at Spencers after…read morespending several days of searching. We got a rock bottom price on a brand new stove. Arranged for delivery ($60) and setup two days later. They texted us four times, so we were right on top of the situation and never left our house. It was a pleasure doing business with them.

The front desk is unprofessional, a smart a**, rude, and very condescending. Need to evaluate your…read morecustomer service! Please do..check the camera of our interaction on 10/25/25 between 10-12. I walk in go up to the counter with the window. We both say hello I hand him my invoice the receipt for the stove I purchased. He asked me have you been here before, "I said yes," he said, "do you know where the warehouse is at," I said "yes" he said, "OK" hands me the invoice back and tells me to go to the warehouse. I get back there. They come down and tell me that he says I need to come back up there and show him my ID. OK, why didn't you tell me that when I was in there? Then when I get in there, I ask him and he tells me he said none of that...that he said welcome to the warehouse. When I asked him, why didn't he stop me from going out the door then and ask what I need?? He points to his computer and says I was doing my job...what!? Your job is to help a customer that just came in. So I'm completely baffled by this interaction if you said welcome to the warehouse, why did you hand me the piece of paper back and not ask me what I need as I'm walking out the door? He also tells me this is being recorded good because this interaction needs to be looked at. It was completely unprofessional, rude and made absolutely no sense, accept maybe covering himself for not doing his job correctly. Not to mention when we get home and unpacked the oven you could tell it seems to have been used and we had to scrub clean the range because the plastic that's supposed to be there to protect it was removed! I feel that this was due to him!! This was my last purchase from here...won't ever purchase another item from here, but I do have to say someone called me from there after I contacted them about the condition and they are having a new cooktop ordered and they're coming out to replace it.

Great experience with Mike, sameday GE refrigerator icemaker replacement, refrigerator maintenanceread more

Armen came out to diagnose the problem. He did amazing work and I will definitely use him in the…read morefuture for any issues that come up with appliances. Stand out service and great person!

I was coming in with my two kids to get a drain part , I had my hands full with my kids and Larry…read morecame up to me and asked if I needed a cart or any help , I asked him where the bathroom was and he walked me all the way through and was so polite and helpful. The manager in duty working the front desk I did not get her name but she was also very kind ! Overall a great experience !!!

OMG I found the best Halloween decoration here super tall. I wish it was more scary though but like…read moreit'll do, I can't wait to make like a little tunnel and at the end of the tunnel it'll just be like the giant scarecrow. I don't know how I'm gonna make it but like it'll be cool promise.

I went to American Freight after going through both Home Depot and Best Buy. My old dishwasher that…read morewas there when I moved in was super moldly and even when I took it apart and cleaned it, did not seem to get rid of old water and would just get moldy again. Not to mention the water from it was leaking under my sink. My saga of a story BEFORE going to Amer Freight was going to Best Buy, who kept giving me scheduled dates of delivery and install, usually about a month out, only to cancel a few days before they were scheduled. Effectively I would wait a month until I was good and excited, and then two days before, would cancel it. After doing this 3 times, I went to Home Depot next, only because my parents swear by them. Home Depot also canceled on me, saying the item went out of stock, even after I showed them my receipt that I had already bought it and was simply waiting on an install. They insisted there were no more in stock to give me. I was good and fed up by this point and went to Amer Freight already upset at the history I'd been through. Through no fault of theirs, the third party company that they sent for an install told me to buy another install kit as I needed a longer one than what came with it. I grabbed one from eBay, and called him back to reschedule the install. He claims he thought I was a telemarketer and cussed me out, even after I was trying to explain I just was trying to get my dishwasher install rescheduled. I only have one leg, so I'm a pretty distinctive as a customer, and only when I said that did he seem to realize what a mistake he made. I have super high anxiety, and didn't want to call him again after that. I tried texting a few times, and he didn't get back. ENTER AMERICAN FREIGHT, and more specifically, my saving angel, John. He was nothing but sympathetic and courteous every step of the way. I didn't have to go through that same third party install guy ever again, and John answered my every call and concern with the utmost professionalism, and by the end, I was nothing but overjoyed by the entire experience with him. I ended up with a slightly more expensive dishwasher, with both the 'broken' dishwasher and my original moldy one taken away. I highly recommend the crew over at Tempe mall. Don't make my mistake. GO WITH THEM FIRST.

I was told about this place by a friend and decided to come in and check it out, immediately I was…read morehit by how clean and organized the store is! I was looking for a replacement refrigerator because my freezer went out and I had very specific dimensions that I needed, Matthew helped me find exactly what I needed and was able to get me almost new refrigerator with their 5 year maintenance plan so if anything happens to my new refrigerator they will replace it !!!!!! Very impressed with the whole shopping experience will be back next time. Sincerely, Mac D.

Broad selection of appliances. We bought a washer and dryer. Great prices. Love them both…read more Washer is top loader and fills with enough water to actually get clothes clean - contrary to current models -- and has good gyration. Clothes are cleaner than they were with past 2 computerized washers. Plus These older appliances are soooo much more durable. Had them for 2 years and not one problem. Salesman at the store was super knowledgeable and able to direct us away from some brands that had more service issues. Delivery was the next day. Highly recommend them!

I've been going there for years family owned so they care about what they're doing very polite and…read moreknowledgeable,reasonable prices. I'm a happy camper at VanCamps appliances.

So I need to tell a little story, about a year ago I purchased a bunch of equipment from BBQ lsand…read morein Tempe AZ. One of the items purchased was my built in Louisiana Estate 860 BI, then a cooler, storage doors and other items.  The Bad, The Lousiana Estate 860 BI gave me problems from almost the beginning, from a fault temp probe, defective digital board to another replacement temp probe and countless fires from the grill I had issues constantly. I could not tell you how many meals were ruined. Next time I need a pellet smoker I will go straight to Greem Mt. Grills.  The Good. Everyone at BBQ Island and their 3 locations. They helped me all of the way with the issues and was able to help me get a replacement grill when the grill just would not work right. Steve Averett specifically was awesome and I could not ask for more. They have a customer for life not because of the products they sell but because of the employees they have and the service they provide. They didn't stop assisting me even though they had already sold me the items.   I just thought I would share in case anyone in the Phoenix AZ market needs a grill or grill accessories in the future.   Bob, at the Peoria store thanks for the heads up on the Grillgrates they worked great last night. Never had steaks with a seer like the picture shows below.

Dave was great and made the process seamless. Got all my questions answered and felt confident in…read moremy decision I was only going to look and then was able to leave with the pizza oven with me. Thank you Dave!

Alex was nice. Did not make a purchase but was not pressured and got good information…read more Here is a tip don't park in front of mm (mattress store next door). They will try to get you in if you even look at Brooklyn Bedding.

This was very disappointing, mattress was not cooling like advertised but it got worse when I tried…read moreto return, slow responses then they say they will pick it up and donate it to charity, then change their mind and tell me to go find a charity, or that I need to spray paint the mattress, but also add all these caveats where, if done wrong, forfeit the $2000 refund. I am paying $100 for the return then also doing all the leg work for them. Honor your return promise and pick up my mattress!