Mike was great, found us just what we needed at a great price! Install crew did an excellent job! Excellent experience all around! read more

Service was good and fast. Value was good, they price match and can even come in below their competitors. Selections they offer are pretty good too. read more

I will upgrade our one-star experience to three-star. The relief crew Spencer's sent to install the new dishwasher was professional and efficient. Spencer's has also repaired the damaged granite countertop. We will continue to consider Spencer's for our future appliance needs due to prior better experiences. read more

As usual Spencer's comes thru for us. Got an excellent deal on a fridge Saturday and it was delivered on Monday and the old one removed. Have used them for years and will continue to do so. read more

Over the years we have bought almost every appliance in our home from Spencer's. While they are not perfect they tend to be a good value with timely service. This week after nine years of reliable service our dishwasher threw a fatal code and of course we called Spencer's and arranged for replacement. Turns out the install team couldn't remove the old dishwasher but could damage our granite countertop and jerk around our base cabinetry. They then demanded more money. Unamused I told them we will expect Spencer's to repair the damage and asked to the unqualified install team to leave. Calls and texts to Spencer's management went unreturned. Initially promised a call back in 45-minutes following a "purchasing meeting" that was apparently more important than a disappointed repeat customer, we were then told the "operations manager" would call us before the end of the day. That was yesterday and there has been no call, and it's just as well. When our problem was deferred to the "end of the day" I knew we were done with Spencer's. The good news is Ernie from E&J appliance repair was able to extract the old dishwasher without further damage to our kitchen. The problem was a screw-down foot at the back of the old dishwasher that would not retract. Until that was broken off the old dishwasher was stuck behind a tile floor that had been in place prior to Spencer's initial installation 9-years ago. We are now in the market for a new dishwasher and no it will NOT come from Spencer's. All we want from Spencer's is where to send the bill for repairing our granite countertop. read more

From the no pressure buying experience from truly well informed staff to the delivery of your appliance by absolute professionals Spencer's delivers the customer experience missing from so many places of business. I highly recommend them! read more

From our salesman to our delivery man, Francisco, the process was seamless. Both were very knowledgeable about the products and friendly. We definitely will be going back the next time we need an appliance. read more

Everything was taken care of as stated. The two young men who delivered were polite and respectful of my home. Walt, salesman, was very helpful. read more

Purchased a Samsung TV for $5,000 and it doesn't work. Was told we had to follow protocol prior to having it replaced, which was to have a Spencers tech out, then if that didn't resolve the issue, a Samsung rep came out. Waited a couple days for them to replace the optic cord. Followed protocol and it still doesn't work. Now Gary the sales rep says he can't do anything. His boss will need to do the return authorization, but of course he's not working today and no one will call him. so another 2 days wasted and entire month of back and forth. Only to have the sales person hang up on me because he doesn't want to call his boss. taking this matter to the BBB read more

Sales member, Walt was knowledgeable, personable and made whole experience positive. Only to be surpassed by the installer Matt who was also knowledgeable, efficient and personable! Overall an excellent team from start to finish! read more

Spencer's replaced the microwave within a day of ordering. they knew the right size and model. I woul highly recommend the businesses

I have been a Spencer's customer for over 40 years. Every interaction I have had with them has been positive. No high-pressure sales tactics. After the purchase, the delivery and installations have gone well, with no issues. Spencer's lives up to their advertising. They have the best prices, a great inventory, delivery and installations are the next day... Their team members are all kind, knowledgeable and efficient. Thank you. read more

From sales to service and installation, our experience with Spencer's was flawless. I highly recommend them for all of your appliance needs.

Great selection, service, delivery and installation. No complaints at all, just perfect.

Very good service with Travis the sales rep .. was very pleasant & gave me a good deal . The delivery team were very pleasant and professional. I recommend Spencer's read more

Yeah the unit was delivered by Gregory in a perfect and professional manner. But this is not the Stove we wanted. We wanted a Stove with safer Knobs and an Air Fryer Oven and we're well aware of Restocking fees and the cost for the additional options. Well Spencer's charge 50% restocking fees we have not used the Stove and insured it was covered etc. I got the feeling they didn't care after they made the sale. read more

Spencer's TV & Appliance - Gregory after installing the new Stove. - Appliances Near Me - Phoenix, Arizona

Fantastic from start to finish! Mike was very personable and knowledgeable about appliance. Highly recommend! Jacob was personable, knowledgeable, installation was seamless!! We will definitely use them for our appliance purchases!! read more

We were told our appliances would be in in 2 to 3 weeks, after 3 weeks, we called and we're told the appliances have been in for 3 days. Wish they would have called to schedule the delivery and not us tracking the down. That was disappointing. The installers were fabulous, wish they would have moved the washing machine and sidekick up against the wall rather than centering it in the middle of the laundry room. They did move it over some, but still a large gap where things will fall down and be list between the wall and the very heavy clothes washer with sidekick. Hope this is used to improve servive. We will still shop at Spencer's. read more

Friendly and timely. Slight issue with the installation completion due to it being an old house where new appliances were delivered.

I wish I had read reviews here before buying rather than relying on a few neighbors suggesting I come here. We bought a new KitchenAid dishwasher in August, 2024. It is now November, 2024 and one rack is rusting and has damaged some of my white plates. I went to the store and was told to contact their contracted repair company. I asked what the solution would be if the next rack rusts again, as it was so soon after purchase, and the manager told me that "if you get run down by a car once, what are the odds it would happen again?" This was completely weird and inappropriate. I should have answered, "I shopped at Spencers once, what are the odds of that happening again?" The repair company said they don't replace parts. I had to call KA. The repair company essentially agreed with me that the sales people don't really know about the warranty and repair process as they get referred a lot of people who they can't help. They clearly don't stand behind the brands they sell or really want to help you after the sale. read more

Spencer's TV & Appliance - The rack that is rusting after a few weeks of use. - Appliances Near Me - Phoenix, Arizona

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Service was perfect. Short, sweet, to the point. Selection on what i needed was very limited & yet I am very happy with what I got. Also it was at a more than fair price. (Stand up freezer for my garage). Thanks again Spencer's for not letting me down Kelly S read more

Spencer's is the best! This is the second time we've used them.....this time for a Whirlpool washer and dryer set. Our salesperson Walt was great....friendly & knowledgeable! We were in & put in 25 min. Delivery easily scheduled for 2 days later and were kept updated multiple times until delivery guys arrived. Rickie was great as well as his helper & got old ones removed and new ones installed very fast!! Would HIGHLY recommend read more

Paul in sales was great. He was easy to work with and was professional and knowledgeable. The transaction went very smoothly. Delivery and installation were seamless. The crew went out of their way to make sure the installation (which was non-standard in a brick wall) was perfect! read more

I purchased a refrigerator at Spencers TV and appliance and unfortunately the unit seemed to have inherent problems.After breaking down twice I contacted Spencers and was put in touch with Omar who seemed to have resolved the issue by providing me a loaner unit while he spoke with the manufacturer to replace my broken unit with a brand new one. read more

Dominick was super helpful getting me the appliance I needed. In and out super fast! Appreciated the questions to lock in what I needed quickly. read more

Service delivery was on time and handled very professionally. Made sure our new appliance was working correctly.

After searching and pricing many stores (4-5) for a stove, we called Spencer's. We worked with Mike and had a pleasant experience. We made the purchase and the delivery/install was the next day. Our installer, Juan, was professional and friendly. We will use Spencer's for our next appliance purchase. read more

We needed to replace our microwave so we headed to Spencer's ..... we quickly found one that we wanted... they had it in stock and could deliver and install it the next day!! They called when we were told that they would be calling.... They came when they said they would be here to remove the old one and install our new one!!! Very nice and timely..... in and out in no time at all!!! read more

Knowledgeable and patient salesman Walt in Ahwatukee. Delivery crew worked hard, use care not to scratch or ding the refrigerator. Delivery crew were also polite and efficient. Second purchase from Spencer's. Why go anywhere else? read more

I am extremely frustrated with my customer service experience at Spencer's TV & Appliance. I purchased a washing machine from their Mesa location, and it broke within six weeks. Instead of replacing the appliance--which would have been the reasonable solution--I was told I had to wait for a repair part. That part is back-ordered, and Spencer's has made it clear they are not willing to do anything else in the meantime. I have now been without a functioning washing machine for over two weeks, and by the time the repair is completed it will be three to four weeks, with absolutely no guarantee that the repair will even fix the underlying issue. The machine caused significant damage to my laundry room, and I have had to spend money at laundromats just to keep up with basic laundry while Spencer's refuses to expedite the situation. I contacted customer service and was told someone would follow up in a week--unacceptable given the circumstances. I then contacted their corporate office, spoke to someone, received no return call, and when I called back the following day, I was simply told the same thing: they will do nothing until the part arrives and they "see if it fixes the problem." I have spent thousands of dollars with Spencer's over the years, and to see this level of indifference and unwillingness to help is disappointing and ridiculous. I will be posting this review on Google, Yelp, and multiple platforms so other customers are aware of the lack of support when something goes wrong. read more

Installer broke our water valve and blamed us. Company offered nothing in compensation and said the installer did everything right. "Customer is always wrong" mentality. Pay a little more to go to a reputable store. read more

We have been purchasing appliances from Spencer's since moving here in 2010. Always great service and the best price.

Our salesman Greg was great. I inquired about a specific double oven which wasn't a stocked item. He found it for me and did a price match we've bought before from Spencers and always had good luck. The delivery was smooth and ran ahead of schedule all the while they were in contact with time updates. James and Diego were professional and courteous. read more

We worked with Paul Vasquez for the purchase of a new refrigerator and gas stove. Very friendly and and great person to work with. My daughter told us about Paul as we had to purchase a new dryer last year when we were out of town. We went with the LG side by side as it had everything we wanted, he gave us a great deal on the floor model as none in stock and they would not expect more in until sometime in August. Our current Whirlpool which was 10 years old had a broken refrigerator door. Diego delivered and installed this morning. He was great and although getting the old one out and new one in, it was a tight fit, but he was so polite and did not act like it was going to be any problem at all. We have been customers of Spencer's for many years. Thanks Paul for the great service and look forward to working with you for many years. read more

The entire process was great from point of sale through install! Thank you, Spencer's.

Mike, the cabinet guy and installer was super knowledgeable and very helpful. He made the drawer microwave install look amazing.

I just had a remodel done. ordered new appliances from spensers and the delivery guy damaged the brand new washer box. Manager kevin kowalski from the 43rd ave glendale store was dismissive rude and tried to blame my plumber instead of his delivery drivers. Its another arizona business that forgot customer service and Kevin Kowalski should be fired. I would put negative stars if I could read more

We purchased new appliances for our kitchen from Travis at the Auwatukee location. We purchased the Cafe line and are very pleased. it is too early to report on reliability. Travis was very helpful and knowledgeable about the various appliances. 2 weeks later we purchased a Whirlpool dryer. read more

5 stars! If I could give a higher rating I would! Tarek was great and went above and beyond!

Purchased a refrigerator this evening. Went into the store and was treated to a perfect experience with a super knowledgeable salesperson. Could not be more pleased. read more