Beautiful furniture but beware. We ordered a sectional set that was customized because of the size of our living room. 1st issue was that when they scheduled delivery, they only delivered the corner piece. lol thankfully we held on to our older sofas because we almost gave them away in anticipation of the new set. Customer service said that it was not typical for the pieces to be delivered separately. Waited two more weeks for the other pieces to be delivered. Upon delivery, the pieces could not clip together because all the hardware was on the wrong side and my husband also noticed one of the dust covers on the bottom of the chaise was drooping. They sent out a technician 10 days later to fix the hardware and the dust cover. Two weeks later I'm on the floor playing with my puppy and I look and noticed that the dust cover is still drooping. I unlatch the chaise and then see the shoddy patchwork that was done when the technician came and the technician never even mentioned it would need to be replaced but instead acted like all was well. I'm highly disappointed in their customer service. Customer service said that their technician is a 3rd party but yet drive their van with their company brand so I'm guessing what kind of service is provided when you go to use the "warranty service" which I opted out of. The furniture is beautiful but all the in-between has really caused me to not fully enjoy Mor Furniture and their service. I've never had this experience when buying new furniture, this is our first time buying furniture from Mor furniture. For $4500+ you would think that the service would be better. Beware and inspect EVERYTHING read more

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Shout out to Brandon!!! The popcorn and Lemonade offered were a huge perk while you browse and shop. Brandon explained having great deals on top of offerering free delivery and set up which is, competitive as other furniture stores in the area, aren't offering this service. Huge plus! Furniture prices are competitive and actually better than others. I'm on the hunt for a nice couch in the near future, since I'm on the minimalist kick. They had a few selections that caught my eye. There's plenty of parking onsite! I recommend seeing Brandon while searching for your next living, dining, bedroom and entertainment sets. Please let him know that I sent you! read more

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From the service by Mia, Brandon and Esmeralda to the selection of fabrics and options in sectionals made this the best value! Truly amazing customer service here. Would highly recommend for anyone to come to Mor Furniture for your furniture needs! read more

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This is a great place to go furniture shopping whether it's for your apartment or house they have selections for all sizes with a great value. Brandon Nick Mia and Esme are there to help you find your perfect match while you eat popcorn and enjoy a beverage! read more

Mor Furniture for Less - Gilbert - Furniture Stores Near Me - Gilbert, Arizona

Shortly after purchasing a bed from Mor in Casa Grande, my wife was experiencing multiple falls and significant pain in her hip and legs. With conversations with her PCP, PT, and Neurologist, it was determined that the bed was the cause of her problems. When we attempted to return the bed to the store for health and welfare reasons we were told that because we had the product beyond the 48 hours allowed, we had to call customer service. However, customer service told us that the return was up to the store. The store manager said no, I was told wrong. When I claimed that someone was lying, he became angry and began twisting everything that I said to the point where he claimed that he was going to report me for threatening him, and would not even consider a trade because he could not sell a used frame. Again, not true, as we were offered a used frame at the point of purchase. In short, this is not an honest reputable company. Stay away. read more

Great service! Esmeralda and Nick were amazing Would recommend this furniture store to any who loves great service

They delivered 2 of the same thing. We only ordered 1. You would think this would be a good thing, but can't get them to take the other one back and it's giant. Anybody that wants a new sectional couch please come get it. read more

First time on purchasing anything from here and so far, everything has went great an hour before they close and they took care of us like if it was earlier in the day I came with a price from a very big competitor and they made it happen. They killed American furniture and Ashley, and the customer service was great We will definitely come back for more. Hopefully everything goes good with the delivery as well as the purchase that we did. But so far I believe it will go good. One thing I could tell you it's a good thing to know there's still good customer service out there. read more

Bought a kitchen set about 14 months ago 3 of the chairs are crackn and out of adjustment. Called warranty took pics this is where it gets crazy. Warranty co called and declined the claim get this cause my intial claim call said i noticed damage about a month ago. Because i didn't report it with in 3 days of first seeing damage they declined the claim based on more damage could of been sustained cause it didn't report it immediately. Buyer beware buy furniture elsewhere they split hairs not to make it right. Please read your contract never again I'll buy here. read more

Brandon was very helpful and informative . We bought a beautiful new sofa bed. Delivery team was very professional. We came back and bought a mattress topper. We went to many stores and hit gold when we got here. read more

Mor delivered us damaged furniture last month, re-delivered furniture in even worse condition, and now will not call us back to make this right. The salesman said it was "not his job" to help us. These couches are broken from the inside and the dimensions are incorrect. This is fraud. read more

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We purchased a set of couches from Mor Furniture in Gilbert, AZ. The sales gentleman was great no complaints there at all. We purchased the Sofia 3 power sofa and love seat for $5000.00 in the 800 brown. We received the furniture a few days later in July. Less than a month after owning the couches we noticed the lumbar portions of the seat were incredibly uncomfortable and the couch was starting to slouch on the lumbar pillows and the back of one of the seats. We contacted Mor and they sent over a service man who said that it was normal wear and tear. I am sorry but less than a month after owning the couches there is "normal wear and tear", I think not. He said he would have customer service give us a call. We waited for a few weeks and nothing. My husband called and spoke with a customer service woman who said she would work on getting it resolved and would contact him back. She never did so he went down to the store to talk with the gentleman who sold us the set, I believe this was around October or November. He also looked at the set in the show room to see if it was "wearing" the same way and nope it was as comfortable as can be. The gentleman said he would get working on getting a replacement, contacting the necessary people to get this resolved. Here we are in March and still we don't have the replacement pieces. I started calling weekly at the end of November and while I know he is trying we are making absolutely no headway. They sent out a service person again, this was to verify who knows what I don't know. He told the warehouse manager that there was already an approval to replace the backs of the couch then left. I waited another week and didn't hear anything so I called the store again. I was told the replacement was approved and we will hear from the warehouse soon. Another week goes by and I didn't hear anything, I called back and told the same thing. I don't hold the gentleman that sold us the furniture responsible but man this is getting old. I have called for 3 weeks now after being told we would get the replacement and still nothing. Here we are 8 months into things, still paying for the furniture but it being faulty. This is beyond frustrating. We used to recommend Mor to everyone, at this point I would stay clear!!!!! It is really unfortunate, I have waited to do this in hopes that this would be rectified but it has gone on too long. Very disappointing because we purchased a couch from them 18 years ago and it is still in use. We expected more from them and it is sad that they did not deliver this time. Hopefully we will get our replacement couch soon, who knows at this rate though. read more

We came to Mor furniture after canceling our order from AFW. We were immediately greeted by Barry. We told him what we were looking for and he took us right to the couch we ended up buying. Barry was amazing and made couch buying super easy! It was a nice change of pace from our last disaster of ordering a couch. We we purchased our couch on Sunday and it was delivered by Wednesday. The delivery time frame was from 12-4 and they showed up at 1230! read more

Mor Furniture for Less - Gilbert - Furniture Stores Near Me - Gilbert, Arizona

Worst place. Go to Ashley's Furniture!! The customer service is the worst EVER. Armando never called back and they suck!! read more

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The prices really aren't that competitive so if you fall in love with some thing at this store and you want to save money, you'll have to shop around. The delivery experience was terrible. It turns out they subcontract a delivery to a third-party. The delivery is sold as a percent of the purchase price and as advertised as a High-end white glove service. Unfortunately, the third-party company was never told this, so they just did the bare minimum and didn't necessarily provide a white glove experience where they had to remove all the small little pieces of packing material that may have been left over on the furniture. When I called the guy out on it, he said it's not his job to do that, he also mentioned that they were late. The implication is that that was somehow my problem and then I needed to release him from the white glove experience so that he could move on a little quicker. Since the delivery is a percent of the purchase price and I had purchased about $10,000 worth of furniture from the store, you could imagine I ended up paying a pretty hefty price for this supposed white glove delivery experience where all I got was eye rolls and attitude. It seems like there's a big disconnect between the delivery people and the way the products and services are sold. I probably won't purchase from this chain again. read more

I bought a sectional from this company back in April of last year. I purchased there so called protection plan thinking they would give me my moneys worth. i am not even a year and a half in on owning this sectional and having to submit a claim. Currently while sitting on this sofa i can feel wood puncturing my back. as well as the fabric it has created little balls.They are claiming that they will not fix my section because it is considered normal wear and tear. There you have it people there sectionals seem to only last a year and a quarter. I have since then called and asked to speak with a manager. Looks like they are not wanting to be accountable and call me back. read more

Mor Furniture for Less - Gilbert - there fabric that only last a year - Furniture Stores Near Me - Gilbert, Arizona

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We came to purchase a bedroom set and extra pieces for another room. The salesman Nabeg assured us all pieces were in stock and we would get quick delivery. Based upon that we spend 0ver $6000.00 for the order. Delivery was delayed many days as well as one bedside table was not delivered, not they say its going to be another 2 months to get it. They refused to sell us a floor model or offer any discounts. This was a family owned company and now been taken over by a Chinese firm out to screw us. We had dealt with the store in San Marcos Ca for many years and never had a problem. I would strongly suggest shopping elsewhere. read more

Can't believe sooo many people have never heard of this place (must need to advertise more)!! Recently built a home in AZ and went to ALL the recommended stores plus usual ones we are familiar with back in IL and ALWAYS seem to end up back here to purchase! Brandon is EXCELLENT and really works to make sure you get the best deal! read more

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Sorry to say it but DONT BUY FROM HERE. We bought two couches and then 8 months or so later a table and chairs. The experience was good, we liked the financing but thought price was a bit high. With that said we thought the quality of product was good too... well we were terribly wrong. Not only is the product they sell absolute garbage they don't stand behind it even if, like we did, you buy their extended warranty. One of the couches broke in the mechanism for the foot rest. It took a few weeks, maybe more, to get them to fix it. When they did fix it the part was "updated" so it didn't even match the couch anymore and it look bad.... and then it failed within a couple weeks. We call back, set up a repair, of the repair, and that is now taking MONTHS. They send a guy out who acknowledges the part just failed somehow and he orders several parts that he says we need. A week later they call to say the extra parts he ordered aren't covered .... ok.... it was their tech who ordered it, not me. So they order just the one part that they had already replaced before. Then they can't get the part, then they find the part and don't know why it's not delivered. Then it gets delivered and you have to call someone different to put it in. Well here it is...Still not repaired and we don't have a repair scheduled since no one calls you back. Did I mention it's been MONTHS! At one point I was Fed up so I call Mor directly and asked to return the couch and pay the difference for something better. The customer service lady didn't give a crap about my concerns. No consideration, nothing. She told me that they didnt do that and I had to go through the warranty company. The same garbage company that they sold me and is clearly a terrible service provider. Learn from my pain and DONT SHOP HERE. I now need a new mattress and I can tell you where I won't go because they don't stand behind their product and they don't care about you after the moment they collect your payment. read more

This was my first time making a purchase at this store, I was very pleased and impressed with the quality of the furniture and most of all the excellent customer service from Gabrielle. She was professional and knowledgeable and friendly. Thank you again for the excellent service. Karl T. read more

This location is always very welcoming. We'd been looking for a King bed frame & mattress & our salesman Paul was awesome! He was very helpful, nice, patient while I could not make up my mind & was on top of our order with us every step of the way. Thank you Paul! read more

The showroom and sales people are warm and friendly. Unfortunately some of the products are subpar. Their delivery and customer service is a joke. After waiting over a month (2 weeks longer than they said it would be) we finally get furniture only to have issues with the furniture and have to be scheduled out a month and a 1/2 to get service or get it replaced and then they only have one day that they service our area And it's booked out a month. I will never buy furniture from them ever again. read more

They have me waiting first 2 months for the rest of my bedroom set and now they tell me another 3 months wait. They only delivered 1 piece of a 5 piece bedroom set. They will only refund me for the 4 pieces not delivered. I will never deal with this company again. read more

The salesman, Brandon, was very helpful in the store and answered all our questions after the visit via email very quickly. We ordered the sofa, scheduled the delivery and it arrived on the day scheduled with minimal contact. They even took our old sofa out to the curb for us. We had a great experience! We ordered the Sofa Sofa with double recliners in dark gray leather. It is the most comfortable coach we've ever owned! read more

I went into this location to buy a couch. When I walked in, no one in sight, about 10 mins of browsing, a "salesman" approaches me and asked if anyone has spoken to me yet. I reply "not yet, I've just been looking" then he immediately replies "ok, so you're not looking to buy anything" and walks away. If it weren't for the snippy remark I would've bought a couch there. I really like 2 of the sectionals they had on display. read more

Absolutely terrible furniture. Low quality piece of turd I must say. We've had this couch in our house for about a year and a half, and the rocking chair frame snapped. And sadly the only person who sits on that part of the couch is my 45 lb son. That's how terrible this couch is. We also had someone fix it when it was within the 1 year warranty, because it was uneven and sticking out, yet when it was fixed the guy left with the couch basically looking the same as when he first came. Then to find out this is the couch frame that snaps? Something is fishy. We spend a couple grand on this couch and feel like we got absolutely screwed. Customer service is a joke. Can't even recommend a place to fix it when I'm willing to pay. I will make sure that my family never purchased from this place again and will tell everyone I know how crappy this furniture is as well. I hope this place goes out of business for the people they've constantly screwed. read more

Mor Furniture for Less - Gilbert - Furniture Stores Near Me - Gilbert, Arizona

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this is is scammer he sold me L section coaches and they KNWE at the store that the right section wood is broken under the cuchines they have no morels and all what they care is your credit card also the section had bugs that hurt my skin so not go there they have no customers care or satisfactions! read more

We bought a sectional 1 yr ago from Mor furniture it pieling so bad, I called customer service, the representative said my phone number didn't match up then asked for my name I was on hold she comes back and says what your phone number then I tell her you said it didn't match up so you asked for my name, she was no help she didn't seem to care. So now I need to callback and hope someone else will help me read more

This place is complete garbage. Like other reviewers have been saying, the product is cheap and breaks easily. We bought a couch, had it for a couple of months and already it feels wobbly and unstable. They make it impossible to reach anyone to get it repaired even if you buy the extended warranty. I've called, emailed and texted all of their contacts on their website with zero response. I've bought couches from big lots that have lasted for DECADES! This place is trash. read more

****SCAM ALERT**** This a terrible company to purchase from. You've been warned. They will not help you even after products break within a very short timeframe with product defects. They make it impossible to reach anyone who can help. They only want your money and then you're stuck with cheap and defective products. read more

Though I haven't purchased anything, I've visited the store twice. I worked with Armando the first time and with Brandon today. Both gentlemen were very friendly and helpful. I was greeted upon arrival and made aware of incentives and sales. Free delivery is offered within a certain area. The store has free drinks, cookies, and popcorn. They also offer several financing options. Many styles and options are available for living room, dining room, office, and bedrooms. The only issue was having to wait for a mattress order and only delivering to Tucson a couple times a month. read more

I can see why this place has almost a complete 5 stars across the board. Todd went above and beyond for me. This location is fast, efficient, and truly cares about their clients. I will be spending my money at this store again! read more

It was a smooth buying experience and love how they match prices!

Ordered an ottoman and couch in September. It's March now, got the couch in November but still no ottoman. Just canceled as I would rather have my money back than wait for a small item that may never arrive. read more

This is absolutely ridiculous. I cannot believe that is 2021 your answer to customer service is text and if we feel like it we will call back. We purchased a dinning room table and a sectional in December. When our sectional was delivered, it was delivered without cushions. Yes I mean without ANY cushions, no pillows, no cushions just the frame. I am not exactly sure how that even happens, but it did. After a day of TEXTING .... which is so insane .... y'all finally found the cushions. So scheduled delivery for the next day. Well I'll be darned if they don't come the next day with the wrong cushions! Again ... how is this even a thing. So they tell us these cushions are on loan until our gel cushions come in. So again, why doesn't the sectional we ordered have the cushions we ordered. But whatever... they ordered them. Move on a month, we get a text ... not even worth a call .... that says our cushions are in and will be delivered on Wednesday during the day. Well we weren't available on Wednesday, so we text back, because of course you can't talk to a person, and ask to reschedule for Thursday. We get a text back that says nah... we will be out February 18th. Wait... what??? I have to wait 3 more weeks because I am not available for your mess up??? So again lots of texting that resulted in someone FINALLY calling and said they will be here Thursday. Woohoo .... we are getting our cushions. And then, and you can't make this sh%@ up .... they come and have the wrong cushions! They had 3 large cushions that looked like they belong to a couch, not the sectional we purchased. They came at 9:50 this morning and we have been texting and begging to talk to a real person but nah... just texting. I WANT MY CUSHIONS! read more

You guys the best of the East valley I have experience with you guys also you friend he's always take care of me thanks brother

Consumers Beware! Did you know when you purchase a floor display model sold AS IS mean the manufacturer warranty is automatically nun and voided! That's right! Just because MOR states AS IS on the sell contract you sign. Your warranty is cancelled! I asked why would you do that to your customers, take the manufacturer warranty away from the customer? There reply, because we don't want the merchandise back. Do you know you are voiding the manufacturer warranty, our sale rep did not know this! We are in shock! read more

TERRIBLE CUSTOMER SERVICE. I wish I could leave less than one star. I will never shop here again. We were delivered the wrong couch by their "white glove service" and now cannot get anyone to answer the phone on any and all phone lines. All numbers say that they are busy and to send a text with any issues. I have sent numerous text messages and emails with no response. Today, I am having to go physically into the store and will then have my issue heard. Whatever happened to exceptional customer service?! read more

I stopped in the store yesterday and was greeted by Steve Pappas, who was very pleasant and helpful......I told him exactly what I was looking for and he delivered all my expectations every step of the way.....I will definitely be back to purchase MOR furniture! BTW - the concession area is a BIG PLUS! read more

Regardless of Covid slow down situations the customer service at this location and from Mor as a whole has bee terrible. We placed an order in July 2020 and were told it was on back order until October. We moved forward with the purchase. As of today, 12/27/2020 we still don't have the furniture we paid for. We get no updates on the dates. We have to physically come to the store and fight for information on the status of the delivery. Our last communication was the end of November and we were told that it would arrive the day after Christmas. We heard nothing from the company. There's no way to call the store directly. I'm standing here in the store right now getting ready to demand a refund because I was finally able to obtain information online and suddenly the delivery date is 2/1/202. We were never even notified. This experience has been beyond frustrating. The staff member that just assisted me, barely spoke to me, handed me a refund print out and walked away. I had to ask him if our transaction was done because he really just handed me a piece of paper and walked away. What the h***?? Go anywhere else for furniture purchases! read more