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    Mattress Center USA

    4.1 (15 reviews)
    Closed 10:00 am - 7:00 pm
    Updated a few days ago

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    2 years ago

    Skip this place and go to Mattress Firm... or any other retailer. Their customer service is awful. Plus they are overpriced.

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    James S.

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    Review Highlights - Mattress Center USA

    James and John were incredibly knowledgeable and patient and helped us find exactly the right mattress that would work for the both of us.

    Mentioned in 4 reviews

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    Tuft & Needle - All three of our mattresses are available to try in store: The Original, Mint and Hybrid.

    Tuft & Needle

    4.8(30 reviews)
    1.6 mi
    $$$

    On the market for a new mattress and T&N has been on the list. We checked out their Gilbert…read morelocation many years ago when we were considering a new mattress, but held off. We have decided to revisit them during our hunt and really like their offering. They sport three mattresses, which I can really appreciate the simplicity of and not have to worry about getting overwhelmed with endless options. The showroom is beautifully designed and has each one setup They have their OG, Mint and Mint Hybrid (Also order of lowest to most expensive) they are all a variety of memory foam with the last have a hybrid spring/memory foam. In addition to their mattresses they have a variety of sheets from cotton to linen, foam and down alternative pillows, duvets, mattress protectors and pads. The service was great, Tristian helped us out and listed some of the options and various promotions they had going on for the fourth. We haven't pulled the trigger yet but are leaning towards the Mint Hybrid, it was the perfect balance of plush and supportive. They currently offer a 100 day trial period, 10 year limited warranty with feee returns. Overall, we loved our experience and straight forward visit at the store, service was great as well were the options. Will update review if we end up going this direction, on how the mattress holds up!

    The mattress buying experience can be soooo overwhelming. Our family moved into our first home and…read morewe have been needing to find a new mattress for ourselves. I tried for days to scroll Amazon and online but it made me more anxious and confused. I found out the Tuft and Needle store was only 25 minutes away from us so off we drove to visit the store on a late Tuesday Arvo. Giuliana welcomed us into the store and gave us a tour. My husband, daughter and I tried all the beds for awhile until the experience was interrupted when my husband received a work call. That left my daughter and I wandering around the store. We checked out the bathrooms and was pleasantly surprised that it was family friendly- change table and diapers at the ready. Big thumbs up from this mama ! Once my husband got off his work call, we were greeted by Noelani. She was confident, not pushy and extremely knowledgeable. We threw some pretty tough questions her way and she answered everything effortlessly. She knew her product and you could tell she was proud of her role within the company. Guliana was wonderful as well but Noelani sealed the purchase for us! We decided to purchase a king size mint mattress with additional mattress protector. When I was about to pay, I remembered to check the Rakuten app. The Rakuten app was offering 7% off additional and who can really say no to that on a big purchase! I asked Guliana and Noelani if there was a way to order online but pick up in store. Both ladies didn't make me feel bad for transferring the purchase to online. Noelani helped sort out of the backend and had the mattress ready for us to take home. She also thoughtfully offered a print out of my receipt instead of just an email from online (super helpful since we are documenting all new home costs). What a great experience. We left the store happy! My 3 year old daughter loved the girls and that always gives me happy vibes. Can't wait to use our new mattress tonight!!!

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    Tuft & Needle - T&N Gives Back

    T&N Gives Back

    Tuft & Needle - T&N Gilbert

    T&N Gilbert

    Tuft & Needle

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    American Furniture Warehouse - Living room Furniture

    American Furniture Warehouse

    2.7(1.1k reviews)
    6.6 mi
    $$
    Established in 1975
    Family-owned & operated

    This is my go-to place for home furniture. Two weeks ago, I…read morewalked in and was greeted by a great salesperson named Domenic. He was very patient and let me check out several dining tables and coffee tables. He even gave me helpful advice (like not getting leather or cushioned seats if you have a cat). I'll definitely be coming back and asking for Domenic again!

    We ordered a coffee table from them that had to be special ordered. We've had it less than two…read moremonths and noticed that the molding on the side of it was peeling away, so we attempted to file a warranty claim. First of all, you can only make claims via a web form, which we did, and included a picture of the issue. They stated they take up to 48 hours to reply, and they pretty much did that to the minute. They basically accused us of physically damaging it, mind you that was off a single picture we sent, and then informed us we would have to pay for the repair. Didn't offer to send anybody to check it out, or even offered to allow us to take her to the store for an assessment, they basically just tried to put the blame on us, when we did nothing to cause the damage. I've used other stores such as Bob's discount furniture, and when we had a warranty issue, they sent someone to our house, to not only verify the issue, but also make the repair. I could've purchased this table elsewhere, and based on this, I will in the future because they refused to stand behind the products they sell.

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    American Furniture Warehouse
    American Furniture Warehouse - One big beautiful store!

    One big beautiful store!

    American Furniture Warehouse

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    Mattress Firm San Tan Village

    Mattress Firm San Tan Village

    4.1(26 reviews)
    6.0 mi
    $$

    Kevin was amazing! He spent over an hour with us making sure we found exactly what we were looking…read morefor. He took extra care and kindness with my elderly mother. He was very knowledgeable and made sure we got the best price possible. Highly recommend!!!

    Main idea; Don't buy from mattress firm…read more I had tried many mattresses and at various locations. I finally knew what I wanted finally. I chose a mattress at mattress firm. I ended up purchasing online. We arranged for them to pickup the old when they brought new one and set it up. That's where everything became HORRIBLE. Unfortunately the team didn't speak fluent English. They seemed to be asking about what I wanted to do with old mattress - sell, to the dump, put out in heartache. I told them I didn't care what the did with it, that they needed to take it away. They finally took it but pnot the rails. I contacted the firm online. Went through two chat boots before I connected with a real person. After having confirmed myself so many times but I had to do it again with the agent. I explained the situation. They're was no care. What they said; The delivery teams are very trained, they installed it perfectly and they sent a picture. (didn't ask me to take picture and I didn't see it happen). They don't take the rails (news to me since purchasing chat agent said they would). They would send a note to the delivery manager. THEY BASICALLY DID NOTHING. Nothing satisfactorily happening. They thought Goodwill would pick it up. I told them they don't know the location of the buyer, I asked them where they were - Georgia. Maybe Goodwill will pick up but not in AZ. So yeah, you know I'm in AZ but thatm they doesn't know what's available here in AZ. Be smart and find a way to get it yourself or by someone else. Better yet don't buy from mattress firm. You may run into the same issue

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    Mattress Firm San Tan Village
    Mattress Firm San Tan Village
    Mattress Firm San Tan Village

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    Mattress Center USA - mattresses - Updated May 2026

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