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Tuft & Needle

4.8 (30 reviews)
Closed 10:00 am - 7:00 pm

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4 years ago

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Jason G.

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6 years ago

Extremely clean and organized, customer service is excellent! Grady was able to help us with everything we needed for our new mattress.

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9 years ago

Love this mattress! We sleep through the night and feel good in the morning.

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9 years ago

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8 years ago

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Ask the Community - Tuft & Needle

Review Highlights - Tuft & Needle

Stopped in to check out their new mint mattress before committing.

Mentioned in 3 reviews

Read more highlights

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This is my go-to place for home furniture. Two weeks ago, I…read morewalked in and was greeted by a great salesperson named Domenic. He was very patient and let me check out several dining tables and coffee tables. He even gave me helpful advice (like not getting leather or cushioned seats if you have a cat). I'll definitely be coming back and asking for Domenic again!

We ordered a coffee table from them that had to be special ordered. We've had it less than two…read moremonths and noticed that the molding on the side of it was peeling away, so we attempted to file a warranty claim. First of all, you can only make claims via a web form, which we did, and included a picture of the issue. They stated they take up to 48 hours to reply, and they pretty much did that to the minute. They basically accused us of physically damaging it, mind you that was off a single picture we sent, and then informed us we would have to pay for the repair. Didn't offer to send anybody to check it out, or even offered to allow us to take her to the store for an assessment, they basically just tried to put the blame on us, when we did nothing to cause the damage. I've used other stores such as Bob's discount furniture, and when we had a warranty issue, they sent someone to our house, to not only verify the issue, but also make the repair. I could've purchased this table elsewhere, and based on this, I will in the future because they refused to stand behind the products they sell.

Mattress Firm San Tan Village

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Kevin was amazing! He spent over an hour with us making sure we found exactly what we were looking…read morefor. He took extra care and kindness with my elderly mother. He was very knowledgeable and made sure we got the best price possible. Highly recommend!!!

Main idea; Don't buy from mattress firm…read more I had tried many mattresses and at various locations. I finally knew what I wanted finally. I chose a mattress at mattress firm. I ended up purchasing online. We arranged for them to pickup the old when they brought new one and set it up. That's where everything became HORRIBLE. Unfortunately the team didn't speak fluent English. They seemed to be asking about what I wanted to do with old mattress - sell, to the dump, put out in heartache. I told them I didn't care what the did with it, that they needed to take it away. They finally took it but pnot the rails. I contacted the firm online. Went through two chat boots before I connected with a real person. After having confirmed myself so many times but I had to do it again with the agent. I explained the situation. They're was no care. What they said; The delivery teams are very trained, they installed it perfectly and they sent a picture. (didn't ask me to take picture and I didn't see it happen). They don't take the rails (news to me since purchasing chat agent said they would). They would send a note to the delivery manager. THEY BASICALLY DID NOTHING. Nothing satisfactorily happening. They thought Goodwill would pick it up. I told them they don't know the location of the buyer, I asked them where they were - Georgia. Maybe Goodwill will pick up but not in AZ. So yeah, you know I'm in AZ but thatm they doesn't know what's available here in AZ. Be smart and find a way to get it yourself or by someone else. Better yet don't buy from mattress firm. You may run into the same issue

Tuft & Needle - mattresses - Updated May 2026

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