Rock solid easy breezy not sleazy and groovy. No BS all good. No pressure. Knowledgable. I can't…read moreremember dude's name. Go there.

Because of the high reviews, we came in this weekend to see what they had. Having just come from…read moreanother mattress store, this place has a sketchy feel to it but that wasn't a deal killer. There are stacks of mattresses and some have been cut open which made me a little uncomfortable. The person who helped us did not listen when we explained what we were looking for, they repeated themselves multiple times and after I heard them make a racist comment to another customer, we were done.

On the market for a new mattress and T&N has been on the list. We checked out their Gilbert…read morelocation many years ago when we were considering a new mattress, but held off. We have decided to revisit them during our hunt and really like their offering. They sport three mattresses, which I can really appreciate the simplicity of and not have to worry about getting overwhelmed with endless options. The showroom is beautifully designed and has each one setup They have their OG, Mint and Mint Hybrid (Also order of lowest to most expensive) they are all a variety of memory foam with the last have a hybrid spring/memory foam. In addition to their mattresses they have a variety of sheets from cotton to linen, foam and down alternative pillows, duvets, mattress protectors and pads. The service was great, Tristian helped us out and listed some of the options and various promotions they had going on for the fourth. We haven't pulled the trigger yet but are leaning towards the Mint Hybrid, it was the perfect balance of plush and supportive. They currently offer a 100 day trial period, 10 year limited warranty with feee returns. Overall, we loved our experience and straight forward visit at the store, service was great as well were the options. Will update review if we end up going this direction, on how the mattress holds up!

The mattress buying experience can be soooo overwhelming. Our family moved into our first home and…read morewe have been needing to find a new mattress for ourselves. I tried for days to scroll Amazon and online but it made me more anxious and confused. I found out the Tuft and Needle store was only 25 minutes away from us so off we drove to visit the store on a late Tuesday Arvo. Giuliana welcomed us into the store and gave us a tour. My husband, daughter and I tried all the beds for awhile until the experience was interrupted when my husband received a work call. That left my daughter and I wandering around the store. We checked out the bathrooms and was pleasantly surprised that it was family friendly- change table and diapers at the ready. Big thumbs up from this mama ! Once my husband got off his work call, we were greeted by Noelani. She was confident, not pushy and extremely knowledgeable. We threw some pretty tough questions her way and she answered everything effortlessly. She knew her product and you could tell she was proud of her role within the company. Guliana was wonderful as well but Noelani sealed the purchase for us! We decided to purchase a king size mint mattress with additional mattress protector. When I was about to pay, I remembered to check the Rakuten app. The Rakuten app was offering 7% off additional and who can really say no to that on a big purchase! I asked Guliana and Noelani if there was a way to order online but pick up in store. Both ladies didn't make me feel bad for transferring the purchase to online. Noelani helped sort out of the backend and had the mattress ready for us to take home. She also thoughtfully offered a print out of my receipt instead of just an email from online (super helpful since we are documenting all new home costs). What a great experience. We left the store happy! My 3 year old daughter loved the girls and that always gives me happy vibes. Can't wait to use our new mattress tonight!!!

owner changed and got rid of Bedmatch system, still advertises its use on all windows. Talked to me…read morelike I was stupid and didn't know what I was talking about, I'm a certified sleep specialist per Kingsdown. Don't shop here. All good reviews are from past owner and workers that I had worked with before.

10/10 would recommend coming here for a mattress, prices are awesome the beds are amazing and the…read moreowner was the best with helping me find what I wanted. Went to mattress firm before coming here and will never step foot in a mattress firm again. Thank again!

Great Service!…read more Bought a Full Mattress with Wood Bed Frame included for a very reasonable price at their Tempe location. Good quality mattress/bed frame for the price. Beats other big commercial places! Free delivery too - thanks Mike! The owner, Dave was very pleasant to talk with. Not pushy, no pressure selling. Highly recommended! Thank you Dave!

The best mattress store you can visit!!!! They are amazing. They really go above and beyond. I…read morehighly highly recommend. Don't go any where else. You'll be happy you visited them. They take really good care of their customers.

I am a student and just moved into my apartment today. I needed a mattress today, and something…read morethat was not too expensive. Stephen, from the Mattress Clearance Store in Gilbert, was an excellent salesperson. He asked me my budget and did not pressure me or make me feel embarrassed for wanting a great bed for a low price. He showed me a bed in the 500s first, and at first I thought that was expensive- until I started trying beds that were cheaper. I did not want anything too springy or soft. He let me try about 10-15 beds. I realized the beds that I had requested, in terms of firmness and material, were around that price range. I ended up leaving with something that was a great fit and not over what I was expecting. He also tied it on my SUV and it did not fall off my car when driving home! The store was organized and Stephen new how to navigate us from the moment I entered the store until he strapped the bed onto my car. Stephen was super polite, engaging, and helpful. Overall, the experience was great.

George was extremely helpful and pilot! The trip was quick and precise. The showroom was neat and…read moretidy, and all of the staff was warm and welcoming.

Good quality mattress for great price. Friendly staff. I would recommend and return to purchase…read moreagain

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

We ordered a coffee table from them that had to be special ordered. We've had it less than two…read moremonths and noticed that the molding on the side of it was peeling away, so we attempted to file a warranty claim. First of all, you can only make claims via a web form, which we did, and included a picture of the issue. They stated they take up to 48 hours to reply, and they pretty much did that to the minute. They basically accused us of physically damaging it, mind you that was off a single picture we sent, and then informed us we would have to pay for the repair. Didn't offer to send anybody to check it out, or even offered to allow us to take her to the store for an assessment, they basically just tried to put the blame on us, when we did nothing to cause the damage. I've used other stores such as Bob's discount furniture, and when we had a warranty issue, they sent someone to our house, to not only verify the issue, but also make the repair. I could've purchased this table elsewhere, and based on this, I will in the future because they refused to stand behind the products they sell.

Bought a couch from them and they said i have 5 days to let them know id anythings wrong so they…read morecould fix it, they dropped the couch off and and it was assembled incorrectly. I emailed the store directly, emailed the business email, called the store, called the support number, and no reply/straight to voicemail everytime. My couch is still assembled inccorectly. EDIT: ( A REPLY TO THEIR COMMENT ) i did open a case, i did use the exact contact info you replied with, and i never recieved any email back. Dont act like you're some helpful company if you aren't going to help, its outrageous how friendly you guys act to make the customer seem like the bad guy. You sell furniture and once its sold you don't care, and your other reviews reflect that.

we purchased a new home nearby to serve as a family vacation home. We bought seven rooms worth of…read morefurniture from Bob's, mostly from the outlet center. We got almost everything we needed for a 3000 squar§home: rugs, king adjustable bed, paintings, dressers in four bedrooms, multiple accent tables, lamps, bar stools, eight-piece sectional with four adjustable sections, and a 8 foot dinning table. Everything works great. Since we purchased from the outlet we had to provide our own shipping except a dresser and 2 sections in the sectional which all arrived perfect and were brought to the correct room and assembled. The Chandler staff provided a missing remote for the adjustable bed frame and let us know when items were put in the outlet. Great service.

The customer service was non existent! I came in w my elderly mother and we were offered so little…read morehelp we ended up just leaving. It was clear the employees were not there to help you find what you were looking for i understand not wanting to come across as overly sales focused BUT just offering even basic help would have been nice. Our business will go elsewhere that's for sure.

I swung by here on a whim looking for a body pillow for the wife. Unfortunately they did not have…read morewhat I was searching for, but the salesman was very nice and offered some suggestions on where to look. He also gave me a quick talk about their mattresses but didn't push when I said I wasn't interested which I appreciated. The store was bright and clean and getting in and out of the location was easy. Although I was not in the market for a mattress, I would recommend this place to anybody who is.

Great experience purchasing a new mattress. There's a sign that says free delivery but we were…read morecharged. Apparently only certain purchases qualify even though we spent over $3500. Salesperson showed us a "comparable" mattress from Macy's for like $10k but not sure I believe it. Nonetheless, there was no pressure and we always try to support local.

Kevin was amazing! He spent over an hour with us making sure we found exactly what we were looking…read morefor. He took extra care and kindness with my elderly mother. He was very knowledgeable and made sure we got the best price possible. Highly recommend!!!

Main idea; Don't buy from mattress firm…read more I had tried many mattresses and at various locations. I finally knew what I wanted finally. I chose a mattress at mattress firm. I ended up purchasing online. We arranged for them to pickup the old when they brought new one and set it up. That's where everything became HORRIBLE. Unfortunately the team didn't speak fluent English. They seemed to be asking about what I wanted to do with old mattress - sell, to the dump, put out in heartache. I told them I didn't care what the did with it, that they needed to take it away. They finally took it but pnot the rails. I contacted the firm online. Went through two chat boots before I connected with a real person. After having confirmed myself so many times but I had to do it again with the agent. I explained the situation. They're was no care. What they said; The delivery teams are very trained, they installed it perfectly and they sent a picture. (didn't ask me to take picture and I didn't see it happen). They don't take the rails (news to me since purchasing chat agent said they would). They would send a note to the delivery manager. THEY BASICALLY DID NOTHING. Nothing satisfactorily happening. They thought Goodwill would pick it up. I told them they don't know the location of the buyer, I asked them where they were - Georgia. Maybe Goodwill will pick up but not in AZ. So yeah, you know I'm in AZ but thatm they doesn't know what's available here in AZ. Be smart and find a way to get it yourself or by someone else. Better yet don't buy from mattress firm. You may run into the same issue