We've been here a few times now and have received excellent customer service each time. Chris had helped us out at the checkout and has always been friendly and helpful. We had to purchase a few different items to try and he encouraged us to sign up as a customer to make our returns easier. Always appreciate helpful, young staff members. read more

10/4/25 Large flooring warehouse. Parking 5/5 Arrived at 3:10pm, plenty of parking in front. Service N/A Today was window shopping. We used them for wood plank flooring in our living room and my home office man cave. There are flooring experts who can answer questions and guide you based on area and purpose. Selection 5/5 Today we were looking for our back patio, upcoming Chef kitchen and bathroom shower tile & flooring. We were also looking for kitchen back-slash. Although they have a large selection; we only found our Shower tile. Pricing is competitive especially on end run sales. Wood planking, Ceramic or glass tile my friends, SYOY! read more

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A word to the older lady with orange hair, wearing a black and white polka dotted top sitting at the greeter post ... maybe work on your customer service skills. Me and my wife went inside today (Monday) around 4pm. My wife asked the woman about checking the quantity of a online product in store. She just stared at my wife, signed visibly and ignored her. Once my wife brought up the online product listing the woman rolled her eyes and pulled her scanner out of her purse?! Not very professional in my opinion, and why not leave your purse in the break area!?! I don't understand the point of paying a person to greet customers when they act as if it's too much trouble to type in a set of characters to a scanner, I wasn't asking her to leave her post or to help with something completely unnecessary. I do feel bad for leaving a 1-star as the man and woman that helped me in the flooring sections were wonderful! Maybe just swapped the miserable lady out with a nicer person for the front read more

My husband and I utilize Floor & Decor pretty frequently for our home projects! Through kitchens, bathrooms and laundry rooms, they almost always have what we need. They have a ton of great options in a wide price range, including more budget friendly to more luxury tile options. Then of course all the accessories and finishes you would need. I do find their tile to be an awesome value and get other project materials through them, but tend to get other accessories or finishes such as hardware and what not elsewhere. The aisles of the store are wide enough to tote around anything heavy and peruse comfortably. They have everything organized well and it's easy to load up boxes of needed tile. The staff is always super friendly, helpful and available for assistance. They offer pick up too, which is great if you know exactly what you want. Bonus, the recently just started offering a military discount this year, I believe 10%. They have a great selection and it's a great option for tile needs. Some of the additional features online for calculating tile needs is also quite nice and I recommend for project planning. read more

Floor & Decor - Home Decor Near Me - Mesa, Arizona

We're putting in an outdoor kitchen and need tile for our kitchen face area and sides. We've been in a couple of times and they have such a better quality product than your standard Home Depot and Lowe's there's so many different types of tiles to flooring to choose from and well as amazing prints and colors. It's also a hassle free store where you don't have the twenty sales people rushing at you to try and make that sale if you need assistance it's definitely easy to find it. I honestly like the store if you don't want something in your home that looks cookie cutter from other competitors then this is definitely the store to shop at. read more

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I've been a tile setter for over 20 years and I'm dumb founded by the employees at the Tucson, AZ location! Today i was taking delivery of 1400 sq ft of floor tile. Before the tile got off the truck I checked dye/lot numbers! 5 different numbers!!! SMH driver called the store and both Daneille and Adam insisted that the lot numbers doesn't have to be the same! They have know training and act like they know everything please be aware and look up " do lot codes effect the tiles" the lot numbers and dye num should all be the same no matter what an untrained sales person tells you! read more

Floor & Decor - Explaining dye/lot numbers - Home Decor Near Me - Mesa, Arizona

Amazing prices, Alex helped us get everything we needed and more! Super nice guy we will come back for the next round. read more

Floor & Decor - Tile - Home Decor Near Me - Mesa, Arizona

Wasn't greeted once. Completely passed by floor associates, while I was looking for flooring. After I found the right flooring the near by employee looked at me while I stacked 10 boxes of flooring onto the flatbed cart. After I was completely finished with my selection, the same employee asked me if I needed help, basically to get credit for helping because when you check out the cashier will ask who helped you out today. Definitely disappointed the great prices don't come with great customer service. read more

I had the very best experience at floor & Decor Donald Romano was the absolute best help ever! He is sooo knowledgeable about all the products! He took the time to show me all my options, and did not rush me into making a decision! I wish every big box store had that caliber of help! He is now my go to person! How lucky are you to have such a great employee!! read more

Amazing service, amazing prices, and it had a great selection. I also want to give a shout out to your employee Kay, she went above and beyond to help me find the tile, carry the tile out of the store, and load it. She was a huge help thank you so much. read more

I had an amazing experience today at this store on Hampton and Power Rd. Since early morning, All the staff, especially Gage, were so kind to help us. They made my day. Thank you all. read more

I placed an online order, I called to check the status and Jay, the young lady who answered was swift to have my order filled and ready for pick up within the hour. She was there when I arrived and assured me that the pickers confirmed all the same dye lot. Josh, Jackson and Colton all helped to ensure my order was filled properly and loaded my vehicle for me. This was such a simple process and very productive Sunday morning.....all before Noon! Thank you for the quality product, great pricing and stellar service. Much appreciated. read more

Went to the store in Mesa. The woman who waited on us was very helpful. She gave us a pamphlet with the number to call to have someone come to our house and get measurements. We called when we got home and was told someone would contact us within 48 hours. Well that didn't happen. I called again and 48 hours later still no call. I called again and with the same results. 8 days later and no call. This has to be the worst customer service ever. We went to Monterrey Tile, picked out tile we liked better and the next day someone was here getting measurements. Now that's customer service. read more

Large selection of tile and trim. They have setups in store to show design ideas. The staff is friendly and helpful. Prices are good. This is better than going to a big box store for all tile needs. read more

I went to Floor & Decor on East Hampton Ave in Mesa twice to find something for our kitchen floor . Both time I met two different employees both polite & nice but not knowledgeable went home with no results and told my wife may need to go to Scottsdale get better help and she said I'll go with you to help since it's close to out home . This time we meet Anna Schultz what a difference not she listened in detail colors of other things in our kitchen she picked 4 tiles for us and then after further questions she narrowed down to two . We brought one of her choices home and wow so beautiful, rich and elegant what I wanted to have for my wife . Anna we made this sale because of your knowledge & competency as well as outstanding customer service . Anna you blessed us and truly employees as as yourself need to be recognized and appreciated. read more

We enjoyed the friendly service of King Jesus. We shared a great laugh making our tile shopping quite enjoyable. King was very helpful in correcting our measurement calculation. Highland Ave store in Phoenix, Arizona. read more

I want to thank floor and decor for their good service and taking care of me. They have many selections for my customers. If you want most Value for your money this is the place to come. I'm a contractor and this my number one stop. If you go see Evelyn at the pro desk she will take care of everything you need. read more

Floor & Decor - This is Evelyn business card - Home Decor Near Me - Mesa, Arizona

Best flooring purchase ever today! Great selection and service. Staff was very knowledgeable, especially Dean #2017 He located the missing pallet we needed, and helped load it too! Would definitely use them again for our remodel needs! read more

Floor & Decor - Dean #2017 Look for this guy, he is amazing! - Home Decor Near Me - Mesa, Arizona

I come here a lot but the other day I was helped by Evelyn and Zach and they went above and beyond to get me loaded with a cart full of everything I was looking for. The helped me load it, and had it scanned in and a ticket waiting for me at checkout. What a great team they were and definitely earned my time to leave a review. Thanks you two and I'll be back soon. read more

Shikha is the best . She was so helpful and answered all my questions. She took time to show me tiles

This store tends to be the go-to place for a wide selection of tiles and flooring. Walked in an hour or so before they closed, and it was a pretty clean store. Just didn't get anyone to ask us if we needed help... Even though we saw at least 6-7 employees standing around. No worries, as we were on our own mission to find some new flooring. Decided to buy a few sample planks, to see what works best in our space. Also wished they had sample planks of the styles on the end caps as there were a few that I wanted to potentially select. The cashier woman was super nice and friendly. read more

They were so helpful. The design consultant helped me find just what I was wanting. They also have a great selection.

OMG! We just got our floors done (March 23-25, 2023) by their in house contractors, Floor One. The men who ripped up the carpet and the old tile did a amazing job. Then the installation came out perfect. No dips, grout and tiles were straight. I tried to look for any issues and there are none. They did about 500 sq. Ft. And we are totally happy. read more

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Very helpful customer service! Massimo assisted us at the east Mesa store. He was knowledgeable , friendly and even helped load our purchase into our vehicle. Great company! read more

A nice store with a wide selection of products. We were able to browse undisturbed during our visit and honestly didn't even see an employee. Thankfully we didn't need any help. The store is spacious and clean with plenty of parking. read more

Glade Campbell at Floor & Decor is great. They have so many options at the Mesa store that I found it intimidating. Glade made it so easy and fun. He helped me pick out items that I absolutely love. Thank you so much. read more

Floor & Decor - I still have decisions to make but Glade gave me great ideas for my master bathroom remodel. - Home Decor Near Me - Mesa, Arizona

Everyone was friendly and knowledgeable. We picked all the supplies we needed up from one location to redo master bathroom.

The WORST company you can deal with!!! Don't buy from this company, even with a 10 yr warranty for the product they sell, it couldn't be harder to find a resolution, If I could give a negative -10 I would! Don't even try to talk to Mariah from conflict resolution, read more

I go to this location often for design work, but today was especially noteable for the service I received. I have never been in and out so fast! Sarah helped me get all of the product I needed and then some! I'm so grateful for the knowledgeable and quick help! read more

I love this store & purchase tile for showers, flooring & backsplash's & LVP flooring for all of our remodels & Ray Ray is absolutely amazing to work with! She is so sharp, passionate about her job & helping me with anything I need! She definitely knows her stuff about everything & goes above & beyond for my customers & I when we come in to make our design choices! I can't express enough how much I appreciate her & the entire store staff are all so professional & knowledgeable, the store is always spotless too! They are always getting new product in as well & all excellent quality! Love Ray Ray at the Pro Desk so much, thank you for always working so hard & helping me with all of my remodeling projects! Sunny Taylor Always Sunny Painting & Renovations read more

Zack and Chris were so helpful in helping my find all the materials I needed for my project! They were kind, patient, and knowledgeable.

I just put in my first ever home owners insurance claim and as anyone that has done it knows it sucks! Mine was for a leak from my washing machine...it somehow disconnected from the wall and ran a full wash without the hose being connected to the washer and the water went all over the floor through the laundry room into the kitchen and into the living room. The living room was the only room NOT tiled. The living room was covered in laminate and bubbled up in the creases. I did not deal with it other than hurried up and put fans on it right away in hopes of drying the area ASAP. Months later when pulling up the dreadful laminate there was the BLACK MOLD!! SO never will I ever use laminate flooring ever! I didn't put it in it was already in my house when I purchased it but, boy after seeing how it does not hold up to water at all I learned a valuable lesson! . I am at Floor & Decor to purchase tile that looks like wood ..it is gorgeous HANNAH was a wonderful help here at the store! You should ask for her if you are going there to purchase something! She is awesome!! She knows her stuff! Other than the prices this place is great- read more

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I wanted to give credit where credit is due! The manager here Don, is superb at customer service. I went in with an issue that most would pass off now-a-days to others or say sorry I can't help you on that . Don not only went out of his way he made one happy company / customer! He handled the whole situation with professionalism and care! This is why our company K10 Construction will buy from here for years to come! He's a great manager and knows how to treat his customers ! Thanks Don for being a stand up dude ! We appreciate you !!! read more

Floor & Decor - Some products we used from Floor & Decor ! - Home Decor Near Me - Mesa, Arizona

My husband died in a motorcycle accident on 3 2 2020. He was a driver contracted with floor and decor. 7 managers and 20 employees showed up with love at his funeral. They were amazing. All from different stores. If you have a choice, choose this company. Thier humanitarian made me feel my husband was so loved. They are special here. They really are. read more

Floor & Decor - Home Decor Near Me - Mesa, Arizona

Horrible customer service. I must have called a minimum of 10 times in the past few days to inquire on whether they had a vinyl laminate in stock. Each time, followed the correct prompts, only to have it ring 3 times and then disconnect. Went in person twice. I have never made a purchase like I am about to and need help. I finally sought out someone after many went by me but were preoccupied. Finally, a man on a forklift asked me what I needed and he referred me to a vendor to come to my house to give me a quote on flooring for my 1100 sq ft little home. They came a week ago today and said I would get quote next day. Guess what? No quote to date! Not surprising. I was recommended to this store by more than one person but I am totally unimpressed. Time to look elsewhere. Feeling defeated. read more

floor and décor corp office is horrible to deal with. they mislead in their advertising details with laminate flooring and life time warranty. I bought WEATHERED GINGER WATERPROOF LAMINATE, it's supposed to be graded Dent- and scratch-resistant - premium AC 5 wear rating. I had professionals install the flooring immediately after installation I seen lots of imperfections and this definitely isn't premium AC-5 Beware when you file a claim as they will come up with every excuse to deny any warranty. There inspectors are very dishonest. My advice if you go through an inspection make sure you record the inspection and letting the inspector know you are recording. I did record a when I received the report all dishonest Throughout his report. I also bought a bathroom vanity that is warped and they will not replace only find excuses not to reimburse the issues. Location is Arizona read more

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I was told I could return unused tiles. When I went back to return several tiles, the manager said you could only return full boxes unless you purchased loose tiles. This is ridiculous. When you look at the in-store inventory there are loose tiles stacked behind the displays. The manager said they did tell customers about this issue a few months ago when the policy changed. Now you have to read the fine print on your receipt, even though at check out they tell you it is okay to return unused tiles. read more

Evelyn's customer service was exceptional when I went to Floor and Decor to get a backsplash for my kitchen. She was very friendly, very knowledgeable in the different tiles and she made me feel like she's known me for years. She gave me a great deal and saved me money! Thank you Evelyn! read more

I stopped in on Sept 05, 2019. Their store is pretty massive. I'd say along the size of the big warehouse membership clubs. I walked through and was initially impressed. I called my wife to come take a look at things and we spent about 2-1/2 hours in the store. During this time is when I started laying hands on their items and inspecting them in much more detail. Upon further inspection, and without saying anything in further detail I wish to let everyone know to pay very careful attention to what you are buying, the engineering of it, the actual assembly of it. You can from this point determine your personally viewpoint on the products. I will leave the review at that. This store is not for me personally. read more

We had the most wonderful experience at the Floor and Decor store in Roswell GA. Employee named Tom Assail (hopefully remember the last name correctly) works in the tile section. This absolutely wonderful young man, approached us, answered all our questions, made useful suggestions, helped with selecting the tile for the floors, the walls, etc. Helped with all the others extras that go with tile installation. He was polite, knowledgeable, went with us from department to department Helping every step of the way. In this day and age where customer service is so hard to come by-Tom was such a pleasant surprise, he made our day. He did not only did his job well but truly went above and beyond. Thank you Tom! Sincerely, Inna Z read more