They are all helpful and friendly while they are taking your money and installing your system, and while you are paying for monitoring. After a few years and sending them thousands of dollars, we stopped the monitoring. Now we need service, willing to pay for it, yet they refuse to service a system they are not monitoring, even though they installed it. Worst customer service. read more

This company is terrible! They bought out my old provider and I called to cancel my service after my 2 yr contract expired. Well these geniuses signed me up for another year that I didn't use their services. Now they want 900$ for something I cancelled in 2020. Stay far away from these scammers not only do they steal from people during a pandemic but then they are extremely rude and ignorant. Will be contacting the better business bereua for this Fraudulent corporation. read more

How would you like to wake up at 5 a.m. with the Fire Department at your front door, called by your 'security' company - only there was no emergency! The alarm was not even set! When I tried to delve into the cause of this I got a 'communication error' by AAA Smart Home but nothing substantial to explain why this happened and why they called the Fire Department. I could not even get them to return my call and after the 4th day of calling with no call back, I terminated service. Brian was totally non-responsive and didn't even have the courtesy to return my calls for an explanation - and to ensure it wouldn't happen again. Going to another company, stay away from this one! read more

Recently had my security panel changed out by Jack H. He was wonderful. Extremely helpful, polite and efficient. I've been apprehensive about using the alarm but Jack spent time with me on how to arm and disarm my system as well as how to use the app. Excellent customer service. Will refer the company to friends and family read more

Apparently they have bought out local Crime Alert in Sacramento. From the consumer lens, this has been the worst experience ever and we are just 6 to 10 days in. Cant get a straight answer from anyone. oh but hey after only 6 days of this buy out I received a past due billing from AAA. wth. they will "look into it". just a song and dance. have no idea what vortex my payments have landed. have no idea who is monitoring my alarm. have no idea who to contact for tech issues. or reset false alarms. have no idea if sheriff will dispatch if my alarm goes off, no personal service anymore which is why I CHOSE to do business with a local company. just a 1-800 bureaucratic consumer nightmare. I am furious. be careful out there folks. read more

The guys that came to install my system were very nice and knowledgeable. They installed everything to my satisfaction and with little to know problems. I love the system! read more

I recently just inquired home security from AAA through phone call and I talked to Abdi Mohamoud and he explained everything crystal clear, and the fact that you don't have to pay anything upfront is a big plus since we are moving to a new place, and the monthly bill is more than worth the price for what you are getting. read more

AAA Smart Home customer service for existing clients is terrible. I have been a client of Safeguard in Arizona since 1994 and found their service between good and excellent. Since AAA bought Safeguard the service has deteriorated significantly. Trying to get tech service is impossible even though I am paying for "worry free warranty". The new billing system fails to remind you that you are on auto pay and shows an amount due. Today when calling the customer experience number, the number is not available. Seems they are good at sales and installation. Worry about what happens when you have a problem. read more

I have been on hold for 30 minutes with AAA SmartHome. I was a Safeguard customer who was very happy with their customer service and responsiveness. I should not have to wait on the phone this long to get service. I need someone to come out to my home and service my system. After reading the other reviews about long term customers being dissatisfied with current service, I think rather than waste my time I will just find a new service. No doubt they will charge me for the service check up so might as well invest the $$ with a new service. read more

The A3 Smart Home security company actually deserves no stars, but one had to be checked. My original account was with Safe Security purchased by A3 and working with all the same accounts. When I moved out of the country I ended my contract and paid all outstanding payments. The company then continued to delete funds from my bank account for 3 additional months. They refuse to refund my money to me even after 2 years. I have been requesting a refund for over 26 months and although 'member experience' tells me the money is owed and will be sent by mail, it never happens. I have spoken to over 14 employed representatives who give me dates, check numbers and assurances that my money will be refunded however they have all lied. The company persists in their unethical and seemingly unflinching narrative to defraud me of monies owed. read more

AAA smart home has been awesome. From sales to installation, everything was a breeze. Could not be more satisfied. Highly recommend

My wife and I decided to set up a full integrated home security system including multiple outside cameras, indoor cameras, motion sensors, window and door sensors, garage door controls, CO2 and smoke detectors and flood/water leak detectors. We had a couple of other companies give us bids before AAA Smart home was available and neither of the other two companies were as cost effective and as complete of a package for the price point within our budget as AAA Smart Home! The entire process was very simple and the installers were very knowledgeable, professional and had their protective gear on (gloves, mask and booties for their shoes). I highly recommend AAA Smart Home system to anyone looking for either a basic system or a more comprehensive system like the one that is now protecting my family. read more

The alarm company I used was acquired by AAA Smart Home, and they recently installed a new Alarm system panel in my home. The installation was flawless. The installer, Rayleen was outstanding-- very professional, very thorough and very knowledgeable. She made sure I understood the new panel and how it worked, she tested every contact and made sure everything was working correctly before she left. She wore booties on her shoes so as not to bring anything into the house, and also wore gloves and a mask. I am very impressed with the service and communications I have received so far. read more

I was a prior ADT customer and was very unhappy with the install and service. I recently went with AAA as I have been a 61 years member. From the first phone call to the salesperson to the technicians that installed the system, all were very professional. So far I am very happy.And they did a follow up phone call to see if everything was to my satisfaction. read more

I called to ask for help in disconnecting an old SafeGuard system after we bought our house. Contrary to other reviews here, I did not experience any wait times while transferring around a couple of the departments. The rep I spoke with (Margaret, I believe) really went out of her way to help me, speaking to several people in the company to find a solution to my problem. She deserves five stars. All of this and I'm not even technically a customer. read more

Safeguard was bought by AAA Smart Home. We love the new console for our alarm. We think and hope AAA will be even better than Safeguard.

We switched from Brinks mostly based on price and the discount we got since we are already AAA customers for roadside service. We are happy with the package, the up to date equipment, and the installation team. A few days after installation we got a follow up call to see if everything was alright and if we had any questions. The caller couldn't answer my questions, but a technician called within a few hours and got me squared away. So far so good. read more

Best alarm company out there! Prices cannot be beat! Customer service is the beat and the technician was professional and ON TIME! Customer for life! read more

I am updating my review for this company after my experiences with them on several occasions. First, after I wrote my initial review I was contacted the next day by several individuals apologizing and trying to rectify the situation. Kim Rosenthal was my primary contact and was so great to work with. She listened, never interrupted, never tried to make excuses, never tried to take advantage of me. She simply wanted to help and that's what she did. After exposing the major concerns I had, it was clear there needed to be procedural reviews internally to ensure no one else had to deal with the same issues I faced. I have been contacted by several top level executives at AAA to ensure this is being done. It seems like they all actually care about improving the processes and procedures they follow as a company and I now have a better relationship and confidence in their services. Although my initial experience with AAA may not have been the greatest, since then, it's clear they are on my side and want to strive to better themselves for it. I appreciate not only their candor but their willingness to right their wrongs. read more

The whole process of dealing with this company on all levels have been one of the worst experiences I have had with any service company. From the beginning with sales stating we needed a new panel to adapt to the 5G system which required a new 3 year contract to pay for the panel. We specifically stated we did not want automatic payments and was assured (repeatedly by the salesperson) there would not be any. That was not the case, automatic payments were noted in the contract, after several phone calls and multiple levels of managers the automatic payments were removed from the contract. Installation day comes and after 3 technicians, 1 week of issues (false motion alarms, false fire alarms) and many, many calls not returned. It is determined that our motion sensors will not work with the new panel and it will be an additional 300.00 to install new sensors on top of the 500.00 for the panel. We balked at the additional 300.00 and was offered a split. We refused and requested our old panel to be reinstalled. It has now been 2 weeks with no motion sensors and we still do not have a date for them to come out to reinstall the old panel. They have been called daily requesting an re-installation date. I would NOT recommend this company! read more

Terrible security service with both AAA and Safeguard. System was installed in a new Mandalay home. It never worked. Every time I tried to arm the system, a "system not ready" message appeared. Many tech support visits later, still not working. Just cancelled my service, closed my account permanently. Best decision I've made so far. FAIL AAA! read more

BEWARE! A few months ago, I received a bill from his company for my security system monitoring service, that I have had with Safeguard Security in Arizona, for over 20 years. Safeguard was a wonderful company, focused on customer service, so I did not suspect that they would sell out to a company like this, that does not have a clue about customer service, I have had no contact with the this new company as I assumed that they were giving me 24 hour monitoring of my security systems, just like the prior firm had done so efficiently for me, for 20 plus years. Wow, was i ever wrong. At 2am on Sunday morning our alarm went off (we were home), and I rushed to see what the issue was. We were glad to see that it was only a malfunction of the system but I expected a call from AAA Smart Home to see if my family was OK. No call ever came. Ten minutes later the alarm went off again, and still no call from the "monitoring" company. I decided to call their firm to ask why they did not call me, and to let them know that we were OK, but I was shocked to find out that there was nobody in the monitoring office on a Sunday morning. I called the emergency number, and the recording said to press 1 for an emergency or for someone in the monitoring office. I did that and got a recording that said "this is non-operating number, try your call again later", and then it cut me off. I was so astonished to find that there was nobody monitoring the customers alarms, a service that I was paying for. I went ahead and tried the emergency number three more times, and got the same exact outgoing message. When i tried the main number, the recording said to call back during regular business hours. I could not believe this response, to what could have been a life threatening encounter, when my alarm tripped. On the next business day I called this company to tell them how disappointed I was in the absence of receiving a service that I had paid for, and that I did not want to continue paying this firm for a service that they were not providing. I was told that I could cancel my service with them, but that I would have to give 30 days days notice and pay for another 30 days of monitoring that did not exist. I tried to elevate this to a supervisor, and of course, none was available to talk to me about it, but the agent told me that her supervisor said that I had to pay the 30 day penalty for a service that I never got, because it was in my contract. I never signed a contract with his company, they purchased my account from Safeguard. RUN FAST from this company before you have an incident like a robbery at your house, and there is nobody at AAA Smart Home that knows about it or even cares. read more

They bought Guardian Protection customers. I was happy with Guardian Protection,the customer service is outstanding and the employees are phenomenal. AAA Smart Home just proves than even with the most elegant cities there are always the sewers and quite frankly AAA Smart Home is the sewer of home protection. I haven't been able to even pay my bill as the website doesn't recognize me as a customer and phone support is a joke as on the off chance you can get a person on the phone they have no idea what might be wrong. read more

We had alarm service with Safe security (based in California bay area) for 3+ years before AAA smart home bought them. Unfortunately the quality of the service has gotten really pathetic in the past year or so. Our alarm system stopped working in October. I called them and they gave me some options to try by myself. I did that and when it still didn't work I called them back. They said they can send someone out and put in a service request. 2 weeks passed by and no one called to schedule. I called them, spoke to a supervisor and they promised they will call in the next two days. No call. I called them back and threatened to cancel. They mentioned I cannot cancel because their contract is yearly. Well yeah the yearly contract assumes my alarm system should be working? 6 calls and more than two months later I am still waiting for someone to show up to fix the alarm system. I have reported them to better business bureau but I would advice folks here to stay away from them till they fix their ways and treat customers with a bit more respect. Else there are several other deserving companies for my dollar. read more

AAA Smart Home has purchased Guardian and could not possibly be doing a worse job with my account. It is taking AAA a month to merge 3000 Guardian accounts into their database. This electronic task should take days at most. On 2 of 3 calls, they could not even find my account. On one call, they were unable to tell me how much my monthly bill would be. Turns out they have increased the bill beyond what Guardian was charging. And to add insult to injury, they refuse to honor the price AAA offers to all other AAA members. Instead of honoring the $19.99/month fee advertised on their website for AAA members (I was a member long before they acquired Guardian), they offered to take $5 off my now $47.10 a month bill. And they won't let me terminate my current account and open a new one with the $19.99 price. Totally unacceptable - if they aren't capable enough to even locate my account, how can I trust them to monitor my alarm system? And why do business with a company that doesn't have the integrity to honor their own advertised prices? Am looking for a new company ASAP. read more

Had been with Safeguard for 20+ years for the business. Once they changed over to AAA Smart Home they were no longer there for the commercial end of the business. Invoices would be mixed up, shown not paid when they were paid, every month, an hour or more was spent trying to help someone understand that these bills were paid and these were the check numbers. The time wasted was not good, but the kicker came when we had an inspection done and were not sent an inspection report. However, it was sent to the fire department as required. The next thing is a surprise inspection from the fire department. 2 months passed and all that was received was a proposal for the work, no inspection report. When they were called, they couldn't find it and when they did, the 2 buildings were completely mixed up. The quality of work has failed. Safeguard was a good company. Would not recommend AAA Smart home for a commercial site. read more

Christof--the installer--and Abdi--the person who sold us the system--were outstanding as were the people we have repeatedly spoken with. It would be perfect if the actual security system and its accopanying monitoring service were even half as good as the business' employees, but it is not! In fact the system and monitoring is beyond deficient to insure home security! We purchased the new system to replace the Safeguard system that we previously had for over 15 years with virtually no problems until AAA Smarthome bought out Safeguard, and the older system would soon be obsolete. After installation, problems occurred immediately. Each call to the company took far too much time--an average of 10+ minutes to speak to a person rather than a recorded message. Calls to Safeguard were answered immediately by a person and not once was there any delay. Further most people with whom we spoke did nothing more than refer us to someone else and waiting began again. Three times over the course of a few weeks we had the alarm sending signals indicating a problem, twice when we were in the house and once when we were out. The automated messages sent were vague, didn't clearly identify what set off the alarm, and we were unable to get an explanation when we called and spoke to a person rather than the automated voice of what the problem or glitch actually was. The call when we were out dealt with a delay not being properly set during installation on one of the panels in the house. The main control panel is a touchscreen that is time-consuming to navigate and gives so many choices and lists, its confusing. It came on suddenly in the middle of the night and a call to the service shed no light on what the problem was. I suspect AAA Smarthome doesn't know or understand the security business. I advise potential customers of the Scottsdale office not to expect the same high quality service that is normally associated with AAA for autos. This division doesn't even come close. By the way, I have no idea where the San Francisco location came from--I've live in Scottsdale, AZ for 23 years! read more

We have been customers of Safeguard since the company was established in Scottsdale AZ. We have both residential and commercial accounts. Since the purchase by AAA I cannot recommend their product. AAA inspected our commercial building fire alarm and sprinkler system on 1/19/21. I had to email the customer rep to get a copy of the report after being notified by the local fire department that the report contained deficiencies. It is now 3/29/21 and we are still waiting for the deficiencies to be addressed by AAA. For our residential service, I placed a call at 10:08pm on 3/27/21 with regard to a glitch in our alarm. I was told an on call tech would call me. To date, I have not received a call. When you do place a call and finally make contact with the correct department the person you have reached cannot give you an answer. The return call is not timely. We also have issues with billing. We no longer have confidence in this company. read more

I had a alarm in my home when I was forced to sell cause of money issues due to my husbands death, When I called to cancel the service I was told they couldn't cancel due to over 1000.00 was owed on contract. (which I never received a copy of) I told them I had sold the house and they refused to shut off alarm. Back in December I received a call stating that I either pay or they were turning me into collections I had to pay 500.00. That's some compassion!!!! Now a year later I get 4 calls in one day stating that they battery is dead in unit I told them I sold the house over a year ago. and they have been monitoring nothing as long as I was paying the bill. Oh and if I didn't call to cancel service before contract expired I would automatically renew for another 3 years. I had to pay the rest of the amount due in order to get them to cancel a 3 yr contract. So I had to pay another 454.00 today to get them to leave me alone. I've turned them into the BBB to boot. If you are with this company don't sell your home cause they will have hooks in you forever. If you looking for a security system don't do business with this rip off of a company. read more

If I could leave a no star review I would. This company is completely disorganized and lacks customer service skills. I received a bill showing I owed money past due. Was told they recently bought out the company I was previously with and there were some computer glitches. They checked my account and said everything was good. No balance was due. I received a statement the next month showing an even higher balance. I called again and was told I owed it and there was nothing they could do about that. I've been given the run around over and over by different employees. None of them seem to know what is going on. I received a letter in the mail stating if I don't pay they will continue to charge me. I am unable to cancel contract because I am not willing to pay an additional fee for that. Can't wait to get out of this contract as soon as it's up. AAA Smart Home is the worst security company with managing accounts and customer service. I would never recommend them to anyone. read more