Normally, the service is fast and easy. I like the email notification when your items are ready. Lately, they ruined one of my favorite shirts. They tried to clean it and promised the chemicals were not harsh enough to ruin my shirt. It was absolutely GUARANTEED. Wrong. My favorite shirt has been ruined and all I got was a "sorry about that." UPDATE: I got contacted by the establishment. I sent them a message and never heard back. Must be a way to save face? read more

ZIPS Cleaners - Sorry I'm not sorry. - Sewing & Alterations Near Me - Chantilly, Virginia

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Extremely poor customer service. It might be cheap but you definitely get what you pay for.

Super disappointed with damage that they claimed zero responsibility for. I bought a brand new custom-made suit for my 20yo son 6 months ago for an event. He wore it for the event and we brought it to Zips for dry cleaning. I dropped it off along with 10 other items on Aug 30th, and I came to pick it up tonight on 9/12 (not often out this way). The dude grabbed most of our items off the conveyor, then disappeared to the back. He came back with my son's suit jacket, not cleaned, with every one of his front buttons missing or destroyed/broken in half. They said when it was received, it was inspected before cleaning and the buttons were discovered as broken/missing. We know my son didn't break the buttons on his brand new suit, and we dropped it off with buttons intact. They claim that's how it was received. One button falling off, that I could find explainable. But a button literally cracked in half and the other not just missing but the threads looking like they were stretched to the max before the button tore free...that looks like obvious damage to me. They credited me the cost of the cleaning ($3.50), but they claimed zero responsibility for the damage. read more

ZIPS Cleaners - Damaged buttons on a 6-month old suit jacket - Sewing & Alterations Near Me - Chantilly, Virginia

Every time I dropped in I always got the best customer service. They do need to explain how their points system works.

Ripped Off!!!! Brought a coat (and a few other things) into be drycleaned and prepaid for all of them. When I went back to pick them up they told me that the coat was rejected because the lining was ripped and they didn't want to be blamed for it. Fair enough. But they REFUSED TO REFUND the money that I prepaid for it. What kind of business does that? Alienating customers for $3.49. They lost a customer for life. read more

I want to give a big thank you to Jeniffer B. at the Centreville Zips store for her outstanding service! I had lost an item during a recent visit and was very upset--but Jeniffer went above and beyond. She not only assisted me patiently but also followed up by calling me directly to let me know it had been found the same day. Her kind attitude, professionalism, and warm smile truly made all the difference. I've been wanting her to be my cashier every time now! So pleased with the service--I will definitely be coming back. read more

Long time customer here. Worked at this location when it first opened up about 14 years ago. Been bringing my families clothes here for over a decade as well. Very disappointed to have lost a $75 shirt that my girlfriend purchased for our anniversary at this location. Worst part is this shirt was a limited drop and I can't find it anywhere to buy it again. I am writing this review after multiple visits and assurances that the manager would call me once she speaks to the owners and I have not heard back. No credit or reimbursement has been offered whatsoever. Please do not bring your nice clothes here. If you care about a garment and it's special to you in any way DO NOT bring it to Zips dry cleaners in Chantilly. I assure you they cannot be trusted to take proper care with your clothes and ensure it is returned to you. Having worked there I am certain that my garnment was miscounted and the Manager Angie did acknowledge this possibility but said it was unlikely and kept emphasizing that I might be making a mistake. Let me be honest here - this does not happen all the time. However, in the rare instance an article of clothing is lost....theres nothing they will do to make it right so please take caution bringing your clothes here. If your shirt is lost you'll have to live with that and accept it. Nothing can be done about it and you will certainly not get a refund or any sort of reimbursement whatsoever even after repeated visits and 10+ years of customer loyalty Save yourself the headaches and go somewhere else where your business is appreciated. Again, if you expensive clothes or rare garments DO NOT BRING THEM HERE. Better off brining cheap clothes you can afford to lose because this is a discount dry cleaners and not the most trustworthy place to bring clothes you care about. As the owner Kevin taught me many years ago, every unhappy customer shares their experience with 8-12 other people on average but I will certainly aim for higher than that. I'm not one to penny pinch a small business or franchise because if it were any other shirt I wouldn't be taking the time to write this review. I know a lot of business owners and understand that mistakes happen, but the way this situation was handled was not fair at all. read more

I am disappointed to leave this negative review, though I feel it is my duty to help the next person. It is also cathartic to share this. I have been going to Zips in Chantilly for ~2 yrs and up until last month have had a good to fair experience. I continued to go because of the great value. Last month, I dropped off a Frette duvet to be cleaned. Usually, I remove the filling (because it costs less to clean) but I left it in this time and paid more for convenience. Fast forward a few weeks later, I went to pick up my duvet only to find that it had been separated out into duvet filling and duvet cover. Even more disappointing was that the duvet cover was stained and had a lot of dust/grime. The staff could not find the filling and advised me to return in 2 weeks (when the manager had returned from vacation). I returned 2 weeks later only to be told that the manager was not available. I subsequently returned last week and (un)fortunately met the manager. She could not find the duvet filling and spent ~20 minutes looking through their inventory. Finally, with my help, we located the filling which was unmarked and completely separate. It is remarkable that I could even identify it! As I turned to leave, the manager asked me to pay for the duvet cover, stating I only paid for the duvet filling and I owed them money. I thought this was bizarre for the following reasons: 1) No one told me that they would take apart my duvet and charge me separately. If they did, I would have taken out the filling myself and run it through the washer at home (not pay $24 for dry cleaning a duvet filling). The manager's position was to blame me for this error when the staff should have advised me on this upon check in. 2) It seemed absurd to charge me for an item that was stained and dirty. When I asked to get it cleaned, she stated that it was already cleaned despite the very obvious stains (most of which were not there when I dropped it off). 3) There was no acknowledgement of the inconvenience this issue caused - burning gas and driving back and forth 3 times, taking time off work to sort this out, the fact that my expectation was not met and I actually had to pay almost $50 to repair the damage that was done. In summary, this business model on its nose is a good one. It works most of the time, though when it doesn't, it is colossally wrong. The manager requires thorough education on customer service. I have no idea how anyone would think blaming a customer for losing their item and then charging them for mediocre work/shoddy service is ever appropriate. Sad to say that you get what you pay for. read more

Fast, efficient and reasonably priced and keeps convenient hours. I have experienced no problems at all using Zips in Chantilly, Virginia. That's what I want in a cleaner! read more

Reposting this since "Kathleen R" responded to my first review saying to let them know, which I've done twice with no response. Zips Chantilly was my dry cleaner for about 10 years. Received a group of laundered shirts from store and eventually noticed they smelled of strong mildew type odor. This was after wearing 2 of the shirts. When I told them of the issue they were unapologetic and rude. Including the manager. They refused any refund and would only redo shorts that weren't yet worn. Treated me like I was at fault. Clearly years of loyalty and many dollars spent don't matter to Zips. read more

I know that during these COVID-19 times one has to expect limited services, but at least they should be fully notified of the limitations. Looking at the Chantilly ZIPS website and Facebook page it listed limited hours (but still indicated same day service was available) so I showed up at 8am just as they opened, gave the attendant all my garments, paid and then as he returned my receipt I was told they garments would be ready in 3 days. I then pointed to the giant sign in the front window that still said in by 9 out by 5 and was told we are not doing that now. He then pointed me to an 8x11 sign by the door that was mostly talking about limited hours with a small fine print at the bottom that says same day service is currently not available. So I asked for my money back since I needed at least a few of the shirts today and was told he could not do that. So now I am stuck paying for shirts that I need today so took back with me (I did leave a few other items until the 3 day pickup time). read more

ZIPS Cleaners - Latest Facebook posting indicating that same day service is still available... I suppose it does say unless otherwise indicated... - Sewing & Alterations Near Me - Chantilly, Virginia

Should have read reviews before I dropped clothes off. My collars are shiny and my white shirt has more black Lint on it then ever. Honestly not sure if my shirts were cleaned. Also if you arrive at 9:01am for there drop off before 9 system you'll need to wait until 5pm the following day. 1 star for being a business, second star for the kind employee who checked me out. Someone needs quality assurance. read more

ZIPS Cleaners - Straight out of the bag.... how is this clean? - Sewing & Alterations Near Me - Chantilly, Virginia

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A horrible dry cleaner with the most unhelpful staff ruined my wife's clothes. When we confronted the staff, there were rude and suggested we return the garment to the store and tell them there was something wrong with the clothes. The employee refused to talk with the manager because she insisted the manager was in a bad mood. An overall horrible experience, and I suggest everyone stay away from this location. . read more

I am rating this business one star because they do not honor their own coupons! It was my first time to come to a Zips store on 11/2/15. The reason I went is I received a mailer coupon that reads: "$1.99 per garment dry cleaned* *Limit up to 5 garments. Excludes leather. Limit one per household with coupon at participating ZIPS. Cannot be combined with any other offer. Services pre-paid at time of drop off. Expires 11-23-15." And so I got there, I had 2 pieces of clothing that I wanted to be dry cleaned. I was fully expecting that the price would be $1.99 per garment. But then I got there, and the lady said that I cannot use my coupon. She said I need to have a minimum of 5 garments to get the $1.99 unit price. I explained to her that that is not what the coupon means. The coupon says "Limit up to 5 garments" and what that means is I can use 5 garments for that price. She disagreed and wouldn't give me the price. I told her that it's false advertising and still she wouldn't give me the correct unit price. Since I've only been defrauded 40cents (the regular unit price if $2.29), I just agreed to pay. But I will never go back to this place again because 1) they do not honor their own coupons and 2) they are very disrespectful. You'd think they would give nice treatment to a first time guest. But if you're looking for a good dry cleaning place, this is not it and you should look elsewhere! read more

ZIPS Cleaners - This is the coupon that they wouldn't honor. "Limit up to 5 garments" mean that you can use the $1.99 price for a maximum of 5 garments. - Sewing & Alterations Near Me - Chantilly, Virginia

Rude obnoxious staff in Chantilly location, charged me for my dress but didn't do anything and didn't even refund my money ! They do a very poor job with steam ironing and are extremely rude people , I won't waste my time here read more

1.99 per garment. Why pay more? Zips won me over with the price for their garments but most importantly is the occasionally sale they have on comforters for 19.99/piece. Back in the days, I would buy a new bed-in-a-bag instead of washing my comforter. As I matured, I have come to realize that money doesn't grow on trees, I am pinching pennies every way that I can. Hence, my relationship with Zip. I just wish they would call or email me when the 19.99 sales comes. But when I find out, I run there. Each customer is given a key chain with your information on it. Not sure it's true purpose because you could just give your phone number and it be just as fast. Also, its important to know that this is cash only and you must pay in advance. As I write that, I realize this is more of a reminder for myself than you... read more

Sales girl Stacy M. was very rude and unprofessional. . They charged you full price but give you one bag for 5 clothes. I want all individual wrapped but she was very rudely said 5 clothes in one bag. You should have stars for NEGATIVE stars for reviews. 3856 Dulles South Ct Chantilly, VA 20151 read more

I just looked up for the hours and I saw these bad reviews and I wanted to put my experience in because I've had nothing but good experiences with them. I've had clothes tailored, cleaned, and several bedspreads cleaned here and they're always good and efficient. Looking at these reviews, as a small business owner, it pisses me off because everybody wrote that they had good experiences before but nobody wrote a good review for their good services before but the moment they had a problem they wrote a review. You people suck read more

They're ok because their prices are low and their work is mostly good. I brought my husband's dress shirts in before 10 am and got them back the next day after 5 pm. Out of the whole lot, 2-3 shirts had some wrinkled spots, but were overall passable. While picking up the shirts, I noticed their clientele is varied, so the cheapo dry cleaners aren't just for a certain demographic. I don't think I'd trust this place to dry clean my more expensive/delicate clothes, but wouldn't think twice about coming back to have dress shirts cleaned and pressed. Someone needs to open one of these in the Tysons Corner area. read more

I find great comfort in Zips computerized tracking system. I've had too many items get lost in Mom and pop dry cleaners. Plus, you can't beat the price. Keep an eye out for the summer special on bed covers. read more

ZIPS Cleaners - A Zip cleaned suit. - Sewing & Alterations Near Me - Chantilly, Virginia

I have used this location for years. Good prices, but that comes with a cost. I often end up with shirts that have torn sleeves which they tell me are my fault or are normal wear and tear. For the most part I have come to accept this as the cost of doing business with this location. In my most recent interaction they lost (stole) two of my expensive dress shirts. When you take them your clothes they will count them at the reception desk, you'll pay and a day later come back to pick up your items. I normally do not count the shirts at pickup because they have them in bags of 10. BIG MISTAKE, I was missing TWO shirts. I went into the store and asked if they had mistakenly forgot to put them In my order. They were like no, we gave them to you. I went home, looked at the tag numbers associated with the receipt and found that in my middle order of ten shirts two shirts were missing. So not likely these were placed in someone else's order, they were likely stolen by their staff. I called the store multiple times, no response from management or the owners. I called the police, and have been advised to take them to small claims court. Save yourself the heartburn and don't take these guys your expense clothes or you will end up like me paying for the dry clean service and having your expensive clothes stolen! read more

First time going in and my last time. They lost my shirt for a month and everyone there kept giving me the runaround on what happen to it. A Month later goes by I finally just received it back today. Very unprofessional and unreliable service. This is honestly the worst location. read more

Horrible staff, rude manager, poor service overall. Ruined my husband's dress shirt and asking for $3.00 for replacing a button which is provided for free at most cleaners in the area. Have never liked the staff here and only go for convenient location. read more

I took a dress there for dry cleaning and it was ready quickly for pickup. Unfortunately, I didn't inspect the item before leaving the store. When I went to wear it, I found that one of the adjustable straps on the dress was broken and they had pinned it to the hanger without saying anything. I took it back and they initially said they would take care of fixing it without a problem. Then, after a week, I hadn't heard back so went to the store and talked to the manager, Kevin. He said that they don't fix things like buttons, etc that come off an item. However, after strong debate, they agreed to fix the adjustable straps which really involved 4 plastic pieces. This took over a month before they finally said that it was ready for pickup. That was after me calling numerous times throughout the month and them having difficulty finding parts for an adjustable strap. I finally pick it up on Friday last week. The adjustable straps are no longer adjustable and they just sewed plastic rings into the straps. It looks horrible and the straps no longer function as adjustable like they are supposed to. Absolutely ridiculous! What kind of tailor do they have working there!? I have given up and will take my dress to someplace else to repair. read more

Occasionally ZIPS tears the cuff/sleeve on one of my dress shirts. Also...they just raised the price on shirts to $1.99 then denied they increased the price. read more

ZIPS Cleaners - I got this shirt back cleaned/pressed, with a nice neat little cut/rip on it. - Sewing & Alterations Near Me - Chantilly, Virginia

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Sure Zips is convenient where you can have your clothes back to you within the same day, and sure it's cheaper than any other dry cleaner, but the reason I'm giving this place 5 stars is because of the good people that work there. There have been so many instances of just genuinely good people working there but two specific sets of instances particularly standout to me that I want to share. Before they started taking credit card they used to require payment in cash prior to services being rendered. I once thought I had enough cash until I got there and realized I was a little short. One of the guys, Joe, when seeing I was short a few bucks, literally lent me 5 dollars on the spot so I could turn my dry cleaning in. He didn't even think twice. I didn't even get a chance to pay him back until a few days later and never once did he bother me for it. Unheard of! More recently I turned in some clothes and later in the day I received a call from Kevin, the owner/operator. He told me that one of the workers found money in the clothes and he would hold the money for me. What is even more surprising is it was over $100 that my wife had left in her clothes. I couldn't believe how honest these workers are. Maybe I'm jaded, but experiences here really restored my faith in humanity. I think even if I was working there I would have kept that money and yet these good people were so honest from the bottom to the top. Now days we have so many choices for just about everything we use/consume. To me what differentiates things is service and people. When you go to ZIPS you can be sure you are giving your business to good people and to me that is what is important. read more

Two of my favorite dresses were ruined, and I had to throw away. I was sick over it. I asked owner to replace them. They acknowledged ruining them. One by melting dress embellished with chemicals, the other by fraying part of dress Their remedy? They have gave me 2 free cleaning coupons ... WHY would I want that??? Give them another opportunity to ruin another garnet? read more

I dropped off a lab coat that I was required to wear for my nursing school pinning ceremony. I didn't even take it out of the plastic until I was walking in the ceremony because I wanted it to be perfect. I was saddened to find that the lapels of the jacket were creased on both sides right where I was supposed to place my nursing pins. I was very disappointed. $3.50 was cheap and they are close to my home but I will never go back to them to have anything pressed again. Very disappointed. I will say that my garment was completed overnight so they were fast and the front-end staff members were pleasant and helpful. read more

Zips, Often aptly described as the 'McDonalds of Dry Cleaning' I'm used to the one in DC, which is far, far more popular than the Chantilly variant. I like the Chantilly location, it's a bit off the beaten path on the Lee Jax Hwy Also, I think it's new-ish, so this means it's not very popular, like the DC location. This means it's convenient, fast, and most importantly, RIDICULOUSLY CHEAP @ 1.99 max per garment These prices make me clean my most frivolous garments. Sweat pants, lil' dirtay? Ohhh fawk yeah, let's get 'em cleaned Pants I never wear, but are sitting on my floor, and I refuse to iron? Awwwww yeahhhhh, Zips, Comin through!! Banging Value + No Lines, + Convenient to where I work = Heck Yeah! WARNING: CASH ONLY! read more

After going to zips for two years and having multiple button broken buttons which I know, is part of the process and happens shirts, I never complained. I returned today with a shirt that was ripped the bottom. I asked the manager if is there anything they can do or can a tailor fix it? I was not looking for compensation to replace the shirt since it was older just repair since I like the shirt, and they zips had torn it. The manager said she could ask the tailor but I would need to pay because they don't know if they cleaned the shirt and were responsible. Long story short the manager said it would be $12 dollars. I can afford $12 but it was the principle that they were making me pay for something they messed up on and I go to zips almost on a weekly basis. Oh and I asked if the woman I was speaking to was the owner or the manager and she said she does not feel comfortable answering that question. I hope the owner contacts me so we can discuss. read more

I used this service despite the negative reviews due to its proximity and same day turn around. Very nice staff, clothes washed and/ or dry cleanEd and all received same day as promised. Nothing lost, no one rude. I am in town frequently for work and have my laundry done here every week no issue. read more

Honestly I wish I could give this place a zero because I would. This was my first trip to this Zips location as it is closer to my home. I was taking some stuff in for my girlfriend that needed to be cleaned. The staff here in my opinion are very unprofessional. I walked in an approached the counter and wasn't even greeted with a "good afternoon" or a "hello". Instead I get "have you ever been here before?" Yeah, that's a great way to start off a business transaction. The other locations I have been too have taken my name and phone number, whomever was working the counter had me enter it myself on their computer they were using. Sure, I don't mind doing your work for you. I started going through the items that were to be dry cleaned. They took all but two items stating that the last two were a wash only. I tried to explain that these were not my items and they were being cleaned for someone else and I'm not sure what was wash only. Clearly they didn't care as they stated again in a condescending tone that they were wash only. By this time I should have taken the items and walked out, but I gave them the benefit of the doubt that maybe they were having a bad day. I got the receipt and I was told the items would be done by 5:00 P.M. the next day. Fast forward to the next afternoon and I attempted to pick up the items. Imagine how thrilled I was to be dealing with the same individual as the day before. Once again I didn't get a "good afternoon" "hello" or anything. She took the receipt and told me that the items weren't going to be done until after 5:00 P.M. This after being told the day before they would be done before 5:00 P.M. Other locations had my items done before 5:00 P.M. without an issue. Perhaps they should put "WILL BE DONE AFTER 5:00 P.M." on the receipt so there isn't a question. Sorry to say this will be my first and last experience with this location. I will go back to the other ones that I have dealt with. I may have to drive further from my home, but at least I know I will be greeted and not treated like garbage. read more

Terrible to horrible. Zero stars. I've been to many zips that are really personable with good customer service. This is not one of them. 1. Received pants back with two pin holes in the leg. 2. Was given a price to repair a zipper that was two dollars higher than the sign on the counter. When I pointed to the sign right in front of the gentleman he said he can't honor it and had to go with what was in the computer. 3. Got to the zips at 8:59, they posted my receipt at 9:07 and said they could not honor same day 9:00 to 5:00 service. Wow. read more

I gave them a shot at cleaning my duvet cover and shams. I was nervous about it, but the price was good. IWell, they never cleaned it. The manager told me it was in the back, but they forgot to clean it. Then, I looked at my 2 coats tbey suposedky ckeaned and they looked the same as when I dropped them off to be cleaned. NEVER again. read more

First of all.. I'm a type of person that never want to write a review.. but this place had pissed me off 3 times... the first two times was they misplace my clothes and gave me some other people clothes... took them back and had to wait and keep calling to see if they found it... Thought to give them another try.. took my husband worked clothes for dry clean .. and specifically asked to have the collar and cuffs stains removed.. when it's time for pick up, the stains is still there..we also make a complaints but they offer to redo it.... but we refused to take that offer because we don't want to waste our time dealing with this issues again and again we need clothes for work the next day. Plus.. the shirts still smell like human odors... . ( what you pay is what you get.. )we will never going to come back here again!!!... read more

I love Zips. I can have my clothes same day and for less than what the other cleaners in the area charge. I drive out from Ashburn to have them take care of my clothes. I have yet to be disappointed by them. read more

Surprised to see any negative reviews, they have cleaned everything quickly efficiently and it's always a pleasant experience. I have lived all over the USA and this is the best dry cleaning establishment I have ever used for price quality of cleaning and speed of cleaning. Five stars!!!!! read more

I've been a customer at Zips Dry Cleaners in Chantilly for about 8 years. I have never seen such consistently great service in a dry cleaner before and wanted to share this. Both with the dry cleaning - a great value for the price, ready on time, and even email notification to let me know that my clothes are ready for pick up, and for alterations - beautiful work done at a reasonable price, I have been very happy at Zips. I think the best part of the process is working with the people at Zips. Always friendly and welcoming they seem to care a lot about the work. Thanks, Zips for great dry cleaning and friendly customer service! read more

Never go there please, they ruined my wifes skirt, it has multiple burnt out fabric, and are now saying that it was not done at their facility. And say that you already signed a waiver form saying for damages they are not responsible... Please do not ever go there and atleast dont sign any waiver form read more

I dropped my Winter Jacket for Dry clean at Zips Chantilly,VA store. The ripped the zip of my jacket. when asked to fix it. i was informed manager will call you and will let you know if we can or not. However, Manager never bothered to call me and when i called he was way too rude. Moreover, they still hold my CK jacket. i need my Jacket back along with fixing the zip. you guys damaged my cloth. NOT at all happy with the service. *They don't even remove lints from your cloths after dry cleaning specially black cloths.* I would rather pay more and get my clothes ready to wear than bringing them over and removing lints. Cheap company..!! read more