I'm really disappointed with the service here. I brought in several items for tailoring and dry…read morecleaning, and neither came out right. The tailoring wasn't done to what I asked for at all. The item came back basically unchanged, just wrapped in plastic as if the alterations had actually been done.

Quality service. Dry cleaned 3 suits for me at a reasonable price and timeframe. Will definitely be…read moreback!

I've been using Prosperity Cleaners since moving to the area about three years ago. I've always…read morethought they were on the expensive side, especially at roughly $5 to $7 or more per shirt, but the work got done and, until now, the pricing was really my only complaint. Unfortunately, my most recent experience completely changed my opinion. I dropped off 15 shirts and was given a receipt showing a total of $79. When I returned to pick them up, I was charged $108. That is almost a $30 increase from the price on the receipt I was given. I politely questioned the difference and showed them my $79 receipt. I was told that some of my shirts had to be hand pressed because of the material, which resulted in additional charges. My issue is simple. They had the shirts in front of them when I dropped them off and gave me a receipt for $79. If certain shirts required special handling that would increase the price by nearly $30, I should have been told before the work was performed. What bothered me even more was the explanation that this is why they do not charge until pickup, because the price can change. Really? I can understand a small adjustment under unusual circumstances, but going from $79 to $108 is roughly a 37% increase from the price I was originally given, without notifying me or getting my approval. What also concerns me now is that I rarely bring my original receipt when I pick up my clothes. Normally, they simply look up my order using my phone number and I pay whatever amount comes up. This time I happened to have the receipt with me, which is the only reason I noticed the discrepancy. I cannot say whether this has happened on previous orders, but after this experience, I certainly wonder. My advice to other customers is simple: keep your receipt and compare the quoted price to what you are actually charged at pickup. For three years, I accepted paying their higher prices because they provided a service I was generally satisfied with. But I cannot accept being quoted one amount, having the work performed, and then being told at pickup that I owe substantially more. The cleaning itself was fine. This review is about the pricing practice and how the situation was handled. After three years as a customer, they have lost my business. If I could give zero stars based on this experience, I would.

Friendly staff, excellent tailoring, convenient location and on time delivery of service.. Would…read morerecommend

I have been going for about a month now. I have had no issues with the quality of cleaning / dry…read morecleaning they do. All you need to do is give your number and they fo the rest. They do accept credit cards and the prices are reasonable.

Town Center Cleaners is our regular stop for all of our dry cleaning and shirts. We have been…read moreusing them for over 25 years. Not much to say other they always do a great job and it is always ready on time.

Service has been ok during our 3 years of patronage. Then, out of the blue, they decided to start…read morecharging extra for tall shirts (yes I am 6'5"). What is a bit bazaar is that the only difference between a regular shirt and a tall one is an extra inch in the body and sleeves. So, what is the additional cost to justify the up charge? Ten cents? But hey, businesses are allowed to charge whatever they want, of course, and, in the end, they kind of did me a favor. After I quit them, I found an excellent dry cleaner nearby (University Cleaners). Better service, no discriminatory up charges for tall people.

Friendly and prompt service at a fair price. They did a good job, and the items were ready the…read morenext day as promised. They've become our "go to" cleaners!

They have new hours posted on their door. Please note their updated hours are: Mondays-Fridays 7AM…read more- 6PM, Saturdays 9AM - 5PM and closed on Sundays. I needed to have a long wool coat dry cleaned. I was quoted a price and given a time frame to stop by and pick up my coat. I'm not familiar with prices, but I was quoted $27 for a full length wool coat and a week turn around time (just wanted to give a reference, in case it's helpful to other people). I didn't mind the long turn around time because it wasn't really an urgent matter for me. There were no surprise charges or extensions on the time for the service. My coat came back and is as expected. This location was super clean and organized the couple times I have come in. The lady, Jenny (spelling may be incorrect), that is there was really friendly and approachable. I have also observed her interact with other customers, and I've only ever witnessed pleasant interactions. There is ample parking. The location is also in a safe area close to George Washington University Virginia Science and Technology Campus. There are restaurants and other shops and services nearby. They offer alterations as well, but I have not had any need for this service. Should I use it in the future, I will update the review. I will most likely continue to use their services when I need it.

I called today to see how much a knit dress with no complicated hem cost to hem. It was $45!!!!…read more My daughter lives in NY and they don't charge that even there. Rip off

Best light starch and press for dress shirts in the county. They even use a little plastic clip to…read morepin the sleeves in front so they don't wrinkle after pressing - a nice little touch that just shows they care.

I found them to be courteous and efficient and they've done a great job with my dry cleaning and…read moretalioring needs. Would hearilty recommend them.

Horrible place. They lost my shirt and then argued with me about compensation. Refused to follow…read moretheir stated reimbursement policy on their receipt. The woman laughed at me when I asked for money. Take your business elsewhere. This place needs to be put out of business.

Very efficient business. The owner is very nice and offers affordable pricing. Happy to have a dry…read morecleaner I can depend on in my neighborhood.

I've found Clean Mart to be an acceptable dry cleaner in the Herndon area. Items take 24 hours,…read morewith pickup after 5 pm. If you need same day service, you'll have to drop off your items between 7-9 am. I don't think they offer special 1 hour servicing. If you are looking to professionally launder your simple clothing (shirts and pants, pant suits), they seem to do a good job. They haven't lost any of my clothes, although have apparently list clothing articles belonging to other customers (read the other reviews). For more complicated clothing, like some jackets, suits, and dresses, I would not go here. This is a simple and cheap dry cleaner. They do not seem to know how to take proper care of the more complicated articles of clothing. The two ladies (both Hispanic) you will meet up front speak English well, and also don't take special requests well. Good for simple dry cleaner - not good for your special grandmother's wedding dress.

All of my shirts are made from the same material and fit from the same company. They're all…read moreidentical. I was only using Clean Mart for dry cleaning and have brought my shirts here 4 times with no problems or shrinking. Last time I had 7 shirts cleaned. One of them shrunk a lot during cleaning both in length (barely long enough to tuck in now) and in the sleeves (sleeves come to 2" below my wrist now)The owner refused to take responsibility. She said it was the manufacturer. All 7 of my shirts are made by the same company and are all the exact same size. I have never washed my shirts on my own and it fit perfectly fine before I dropped it off at Clean Mart to be dry cleaned. I showed her all 7 shirts, told her the exact same story, and she refused to admit it could be her fault. Do not use this dry cleaner. They have terrible customer service and if they ruin your clothes they will blame everyone else but themselves. How could it possibly be the manufacturer when it fit last week and the only place my shirt has been since then is this dry cleaner? Take responsibility. I understand shit happens but don't blame me when you're the one that messed up. I spend $40/month on dry cleaning. Replacing my shirt and keeping a long term regular customer sounds like a no brainer to me.