Great convenience and reliable service. I selected the same-day pickup and delivery option which was frictionless.

buen servicio, me han hecho muy buen trabajo con mi ropa, le recomiendo, la ropa la entregan a tiempo,

Friendly service. Shortening my new jeans done very neatly and jeans pressed. I was impressed!

Done In one day. Friendly staff. Clothes looked great! What else is there to say. Will use from now on

I had a really terrible experience that I wrote about earlier. Obviously this was not a situation that neither the business or I wanted to be in. However, I think it is important to update my initial review because ZIPS dry cleaners and especially their manager Elizabeth. She kept me updated throughout the process and took care of everything. read more

ZIPS Cleaners - Sewing & Alterations Near Me - Sterling, Virginia

Ruined my suit by over pressing and will need to take all my dress pants elsewhere to have the pant legs re pressed. Will never go back, you shouldn't trust them with your clothes!!! read more

The service at this location is awful. I highly do not recommend taking your clothing here. I went in today and all of my garments had weird creasing on them, when I pointed this out, the workers were kind and apologized and said they would quickly fix the issue. They brought the clothes back and the same creases were there, then again they took it back and returned with similar creasing. They then tried to blame the material, when no other dry cleaner I've taken these garments to has had an issue. This is the second time I used this location which made me go back and double check my first order for quality issues. Lo and behold they have also ruined a velvet suit I took to them. If you actually care about your clothing please do not use this service. They do not try and fix any issues you're having, you will leave frustrated with your clothes ruined. read more

ZIPS Cleaners - Ruined velvet suit - Sewing & Alterations Near Me - Sterling, Virginia

Zips lost my skirt for over a year. I had to keep calling and they kept saying they were looking for it. For OVER a YEAR! I finally asked them to reimburse me for it. Well, they found it. It made me wonder if they were even looking for it to begin with. I recently brought a shirt to be altered and got the text it was complete. I made a special trip to pick it up in time for an event. I waited for 10 minutes while the employees went back and forth speaking in Spanish and NOT speaking to me. I finally asked what was going on because I couldn't understand what they were saying to each other. My shirt was not done. It wasn't even started! I recommend Customer Service Training 101! A lot of young people that don't know anything about simple customer service!! And stop the automated texts unless the items are really ready for pick up. read more

It is lies that they called us to tell us why they could not clean the garments. Notice they don't respond about the fact that NONE of their staff is competent in English. Don't go here. Look at all the bad reviews! read more

5 stars to ZIPS! They were so helpful in being able to dry clean a blazer same day and I got in within 5 hours! Haven't had a chance to inspect it but it looks like they did a great job! Also, it only cost $5 ($1.50 extra) to get it done same day! If I went to the dry cleaner closer to my house, it would have been at least $10 and they don't do same day. read more

Friendly staff. Quality service. Same day cleaning. Great value. They also do alterations and mending

I brought in a number of wool & cashmere sweaters I had stored with cedar blocks/preventative but were wrinkled. Several were identical short sleeve turtlenecks. The beige one was returned this past Monday with 2 large holes on the front (two fingers could easily go through each). I brought it back to the store as requested and was told they would contact me today, 10/25. Elizabeth called and told me that she had examined the shirt and moths had caused the problem. Even though there were no holes before and they were properly cared for and stored? "Yes". What about the identical sweaters in other colors and similar wool and cashmere items they had just cleaned? "They will fall apart soon" "what about the items stored in the same cabinet with no holes? She told me they soon develop the same holes if washed or dry cleaned. "To clarify", I said, "According to Zips I cannot wear, wash or dry clean ANY of my wool/cashmere, etc clothes?" She said "Yes". I was told they could send the sweater to their lab for confirmation of this result at a cost to me of $25. I could pay more money for.....??? I declined. They are patching the sweater but Elizabeth confirmed this will not make the item wearable due to the size and placement of the holes. I have not indicated I will accept this sweater. They are also "considering" a "$15-20 credit" after they review my account, presumably to see how valuable a customer I am. So, apparently, Zips has discovered that a ton of my clothes are unwearable (at least - uncleanable) because they are secretly being destroyed by supermoths that have subverted my defenses. A beige short-sleeve turtleneck sweater died to warn me. That or Zips destroyed my sweater and really needs to just accept that mistakes happen. (To be honest - I have already purchased multiple moth traps and examined every item twice for holes. This has made me very moth-suspicious. No sightings.) Damaged items on this level deserve a better response. read more

Hubs picked up my jacket for me today and all I can is yikes. It had no wrinkles prior to being brought in; actually the material is pretty wrinkle resistant and has lasted well through many business trips. Somehow ZIPS created significant creases that look awful and won't come out with iron/steaming at home. I'm going to take this elsewhere and hope they can fix it. Never going to ZIPS again. read more

ZIPS Cleaners - Wrinkled by ZIPS - Sewing & Alterations Near Me - Sterling, Virginia

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I absolutely love this place, Blanca was the cashier who helped me out, she was amazing and was able to get the four shirts I needed cleaned and pressed back to me super quick. Prices are great too, I only spent $14.00 to have four shirts done. read more

I unfortunately had to give 1 star but I would rather like give a negative star. I took a sweater there that I only worn twice that is totally faded and it's shrunk. I can't even wear it anymore. It now looks like something that is not even a year old looks like it's 10 years old and weathered and I can tell they washed it but when I took it back and showed the manager she claimed it was not laundered but if you look at you can easily tell it has been. I feel even more insulted because I really think the people at this location think I can't tell the difference read more

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If I could give them zero stars I would. 90% of the time you get your clothes back without a problem. How they treat you the other 10% tells you what kind of company this is. I dropped off 22 shirts to get laundered. I got back 18 of mine 4 of someone else's. I explained my situation to Angie. She said she would research it and get back to me. 6 weeks later, after stopping by once a week, I finally got their conclusion that I was mistaken. These shirts were indeed mine. I explained they can't be, they are not my size. She said, have you lost weight? I said no I haven't, I'm in the best shape of my life and have been for years. These shirts are for a smaller man. She dismissed me and said these are the shirts I dropped off and I just have had another man in my house who left four of his white dress shirts in my laundry bin and took four of mine. Now, no one will help me. Angie is never at the location and the printer seems to be eternally out of ink and not able to print a claim form. I suspect whomever stole my shirts is stealing their printer ink as well. Stay away from this horrible establishment. read more

Don't bring your clothes here. SPECIALLY IF YOUVE SPENT MONEY ON YOUR CLOTHES ! I took about 15 shirts here because I didn't wanna shrink or ruin them, they made me sign a paper that the logo could fade but not that the will shrink. My husbands wear a large and 10 out of the 15 look as Medium size- all the shirts have been worn 2-4 times and not even four months old. Most of the shirts are black and about 4 of them white. Some shirts say "wet cleaning" when they all should of been dry cleaned. And based on the reviews it won't even be worth taking them back to complain. This is HORRIBLE service. I will be looking for a new place to take the shirts since you guys basically ruined them. If I knew this was the case I would of washed them at home. First and last visit to zips read more

I'm so shocked on how reasonable the prices are at this location! The service is so fast and I've had no issues in the past months that I've used them. I recently dropped off some worn out winter coats and they look brand new. read more

I love this place. Great, reasonable prices, very nice staff, text you when your items are ready....just really a well done operation.

Horrible customer service! Mishandled my clothes and tried to blame me for it. I have been a customer of this dry cleaners before Zips bought it. I had a horrendous experience. By far the worst customer service. I dropped off my jacket which had a scarf attached to it with a bunch of other clothes. When I went to pick up the clothes, the scarf was missing. When I inquired about the scarf - Helen, the person in charge, asked me if I am sure if I had a scarf. After that, she said she has to check the camera. Clearly suggesting that I'm lying. I said "go ahead," look at the camera. At that point, she said you have to come back later. I then insisted that I need my scarf and please check the camera now. I proceeded to show a picture of my jacket along with the scarf attached to it. I told her that if you mistreat me and misplace part of my clothes, I will have to take my business elsewhere. She was very rude in response and told me to do whatever I want. She then found my scarf inside another packet. I said, could you please attach the scarf with the jacket as it was when I dropped it off? She refused to do it and was very defensive. She told me to come back later. Once I insisted again that I needed my jacket and cannot come back at a later time, she said it's not possible. At that point, the clothing alteration lady came out and attached the scarf. On my way out I asked for her name - she said "Helen." Asked for her last name, she said - I don't have to tell you anything. Along with telling me to find more information or any phone number I want online (I didn't ask for additional information). I came out frustrated by her behavior, and I plan on taking my future business elsewhere. read more

I've been using Zips in Sterling for the last 6 months since moving to Ashburn. The quality of dry cleaning and pressing has been mediocre but continued due to the convenience. Today, Saturday 11/24/2018, I picked up my shirts and one wasn't in plastic so I moved it inside the other covered shirts since it was raining. The lady told me no, you need to receive credit for not cleaning. She showed me the shirt and the entire right side was covered with blue ink scribblings. I mean massive amounts. She said they determined they could not clean it. I informed her that I didn't bring the shirt in like that. She said she could show me video of the shirt to prove I had. I responded that her video meant nothing to me since I don't know what they did and when they took the video. I did not take a picture of it and just left it because my iPhone was in my car and I don't need the fruitless aggravation. I told her I won't be back (I went to the one in Chantilly for years which was just ok) and I would post the incident. I checked the pockets of my sports coats and suit jackets when I got home to see if there was an uncapped pen which could have done this (far fetched) and there was none. I have no idea how this happened. Someone scribbled on it extensively, like a child did it. I'm divorced with my adult children long gone from the house. No little kids around. All I know is that's it for me, no more Zips! read more

This used to be a dry cleaning spot operating under a different name which I can't recall anymore, given that my dry cleaning trips are often sporadic through the year. I noticed one day it had changed to a Zips Dry cleaners and I did have dry cleaning so I thought well I'd check them out, not to mention I had coupons. I walk in and it wasn't too busy but even under the old business there was always at least 2-3 customers anytime I was there. I provide the lady my stuff, and my coupon which she ignores but frankly I just wasn't in the mood to explain it given the paltry amount I'd save off the bill as she didn't speak good English, this I could tell when she asked me to write down my phone number as opposed to telling her my number. At any rate a few days later I returned to pick up my items which also included my wedding dress and my husband's wedding suit (brides keep in mind my dress was pretty simple with no beading or detail). All was clean including the spot on my dress where I accidently stepped on it with my wedding Toms shoes. Also they do cleaning of comforters and duvets the pricing was pretty reasonable but off the top of my head now I cannot remember but they had it flashing on the TV monitors inside the store. I told my husband we should take our stuff there for cleaning although from the notice in the store those items take about a week. All in all a good experience for the most part, its convenient too and a lot cheaper than other places in the area. read more

I won't be back at this place. They have ruined many of my shirts even I spoke with staff members and let them know about shirts missing buttons. Every week I picked up my shirts missing buttons.I didn't read previous reviewers. I will take my business somewhere else. read more

Don't go this place if you have no other to go. Really bad experience, they lost my sweater and keep tell me someone will call me three times and never call me in six month. Then they asked me to fill out two forms and still say the owner will call... still waiting for their call. I did leave my both home and cell number multiple times and also wait for the owner for 20 min and they never came out talk to me or give a call. Finally I received the check today. read more

Don't believe that response given thinking the company cares. This is just someone from the overall company forwarding the email to a franchise owner who can care less!!!! They are only responding so it looks like they care!!!! Don't be fooled...............If I could give them no star I would. I had been going to this place for a while and they are careless. Once they lost my wife's pants and we were able to recover them with some pain. My wife had to call the operation manager because the one customer service person was very rude and talked down to her. The last thing is they lost two of my shirts and would not do anything. So if they are willing to lose customers then they really do not care about you or the things you drop off. I would recommend against ever going. Three bad incidents and I'm out. We gave it chances but they have proven to be a horrible business!!! I would beware if you want to keep paying for clothes and other things for them to lose it and be rude to you then this is your place. Otherwise stay away!!!!! read more

I got my down feather comforter dry cleaned here for $19.99. The price was very competitive compared to other places that were asking for $40-$50. They returned the comforter to me nicely folded and packaged in a comforter bag. The multiple encounters that I've had with the staff have been positive. I will definitely be back! read more

ZIPS Cleaners - Tailor hours - Sewing & Alterations Near Me - Sterling, Virginia

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I took my King size comforter to Zips to be dry cleaned as I have in the past. This time it had an almost burnt smell to it and it was shrunk. It is now too small for the bed and the stuffing in some spots has been rearranged. We now need to buy another comforter. I will not be using ZIPS anymore. Also when I picked up I gave the girl the receipt to scan but said I needed it back because I had a note on the back I needed. She wouldn't give it to me. I had to insist multiple times I needed the note on the back. It was quite ridiculous as half the time I don't have the ticket and they just ask for my phone number. I think they need some quality customer service training. read more

This is a fine place for VERY basic drycleaning. They do a barely-acceptable job. We used the former operation with OK results except for bad pressing. Most recent experience.... pale pink linen jacket with a large water stain on it where it got wet on one sleeve. I've had water marks removed by drycleaners before, so we thought this would come out.The stain was not even a tiny bit resolved, both sleeves were pressed in a different place than ever before, which left marks, and the lapels were crushed flat. One mother of pearl button was broken as well. read more

Long review short, drive the extra distance and go to Crest cleaners, this place has bad hours, slow cleaning times, and bad customer service. Half the time if there's a problem, there's a struggle finding someone who speaks English well enough to understand the problem, and then they are unhelpful. Had many buttons broken off and on more than one occasion when I requested a button repair, they put on a button of the wrong color. Just not worth it when there are Superior cleaners in the area. read more

Good example of you get what you pay for. Not good or bad. They do manage to get all the grime from the metro off my clothes, which is nice. You pay when you drop of which is convenient. The staff is pretty quick even when the place is packed. There is a minimum charge of $10 when using cards. I will keep using them. read more

I know it's cliche', however, if I could give zero stars, I would have. I suppose I am partially to blame for electing to bring my garments to a third-rate "in and out" same-day operation. Anyone who expects quality should not be fooled into thinking a true dry cleaning process can be completed in 8 hours. After the 8 hours Zips was in possession of my suit, not only did the jacket look in poorer condition, I received 4 conflicting explanations as to why it was in the state it was in - all which were completely unsatisfactory, and made no effort at reconciliation. I rejected their offer of store credit, as I have zero interest in doing business with this location or the company again. Particularly useless was the self-proclaimed owner, Mr. Vic Vago. It immediately became evident that he is exactly where he belongs - running an unsuccessful business. Mr. Vago seemed put off that he had to visit the front of the store in order to speak to a customer. Moreover, Mr. Vago was dismissive and unsympathetic to the needs of his clientele. Bottom line, avoid this location. Proper dry cleaning takes time. I'm sorry, it does. Zips is the antithesis of quality. Zips in Sterling is cheap and unethical. And Zips, your representative need not reply with a mea culpa. read more

Edit: spoke with management over a week ago and emailed details per their request. Have no heard back. Stopped in and spoke with manager and have still not heard back. Ruined a $300 silk blouse. Looks like they put it on some sort of press style iron and the threads pulled up from using too much heat. Left uniform imprints on back left and right from machine where fabric was torn. Unacceptable that such little care was taken. read more

Poor staff and rude. I was there at 5:58pm today June 16, 2021 and I just had to pick up my clothes. The store employee shut the door on my face and locked it even though I showed her the pick p receipt. Thoroughly disappointed. Won't recommend to anyone. read more

Last night I picked up my clothes from Zips cleaner, they were wrinkled and one pair of pants didn't look like it was cleaned. The cashier offered to re clean the ones in question. I was so disappointed of the service I received last night, but after thinking about it, next day clean for $2.19 per item results in rushed job, wrinkled clothes half clean, Im no longer satisfied with their service. The old saying "you get what you pay for." read more

This is actually a review for Zips tailoring service. Candidly, this is the worse tailoring service I've ever used. I understand that mistakes can happen, but I've used their tailors 3 times and each time it was a poor job at best. Please find an alternative the next time you need a tailor ... they literally struggle with replacing a button. read more

I'm really happy with there customer service! Super helpful this is my to go spot for dry cleaners !

I have no issues with the quality of their service. I have been using zips since 2013 and sterling one since last year January. Just was upset with their service. I went there the other day and a gent helped me. There were over 20 pieces I had. And this guy for a second didn't ask me do you need any help, can you manage? I was even trembling to open the door with all the clothes and not even another staff person asked me whether I needed help. And mind it they weren't busy as well. I was the ONLY customer there at that time. I was shocked by their lack of humanity. What's wrong people, is everything for money? For heavens sake have some humanity. It doesn't take a bone to help another fellow human. Truly disgusted! read more

I used to trust this place. Never had issues except for minor wrinkling expected from a chain dry cleaner. Last month ZIPS lost 5 shirts of mine. When I picked up my lot, I was told that I would receive a phone call letting me know when my shirts were located. No call. When I came back the next few times I was told that someone in my family had picked up the clothes since they were scanned out. That was not true. I myself have been questioned continuously if I myself have picked up the shirts which I replied that three of the missing five are some of my favorites and colored dressed shirts that I've had for years. They're hard to miss. At this point in time there is no resolution. My shirts won't be compensated, neither will any of my service, and every time I walk in or call to discuss I'm treated like I've done something wrong. I would recommend leaving this place for a legitimate professional dry cleaner before you are dealt the same poor customer service and disregard when a real issues occurs. **Update: after working with a manager, Elizabeth, we were able to locate my clothes by using security footage. I was given my missing items and am having my torn item repaired for free. Elizabeth also comped my account a $20 credit. Despite her phenomenal customer service, the other employees still lacked the patience to handle this issue. I've since updated my review but I am still put off by the time and frustration it took to handle this situation. read more

Do not go here. They lost 8 items of mine and won't pay for it. When I call, they put me on hold. After twenty minutes the background advertising goes off and no one picks up the phone. I am sure they gave my clothes to another customer who is my size and is pleased with my clothes. Ashley I spent 2 hours with Elizabeth looking for my clothes at at ZIPS. I prepaid for your service. I am out of that plus my best pieces of clothing. You have my address and telephone. You gave me a Zips key ring and I watched the attendant as she entered my clothes under my profile. So indeed you have all my contact information. My profile has phone, email and address. Use any of these. You know my name is actually pr,,,,,,, Ga!, read more

I dropped off 5 items to be cleaned on the afternoon of February 11th. I stopped to pick them up on February 14th. There were only 4 items. I asked where my shirt was. The employee didn't even notice that one item was missing. She went to check on it. About 10 minutes later I was told that it couldn't be found and someone would call me. A few days later I received a call and was told that someone else was given my shirt. I was told it would be returned right away. After a week I requested that Zips pay for my shirt since they had not returned it. I informed Zips that I did not want a shirt that had been used by someone else for that amount of time even if they got it back. It has now been 2 weeks since I gave my shirt to Zips. There has been no more correspondence from Zips and I have not received a check. I have used Zips in the past and not had a problem. This lack of concern on their part for just a shirt is totally unacceptable. read more