STAY AWAY FROM THIS PLACE AND READ BELOW.
I wish I could give this place ZERO STARS but thats not an option. I used to use this place because its cheap and i think that is why many people use it. People will get past the bad service, the lack of good communication and understanding just for the cheap price and i cant blame them because i did it too. i have been using this place for a while, like 6 months and since using them, i have noticed that many of my shirts have come back shrunk a little, some have little circle stains on them as if there was a cleaning agent or dye dropped on them. I thought maybe it was something I did until I started to inspect them, and realized that I was giving them perfectly good shirts and then when I got them back, they had these circle spots. Some of my pants were also ruined whereby the back of the pants(near the pocket), the material was fading away and coming off.
Here is what broke me though. I went in like normal one day and gave them 8 shirts and my 2-piece suit. I went back 4 days later to retrieve my clothes but they said they found a shirt that was not tagged and they think its mine but we have the other 7 shirts and suit for you. I looked at the shirt and IT WASN'T MINE!!! They said, its ok no problem, sometimes the shirts get mixed up, give us time to locate and we will call you tomorrow. I was ok with that and said thats fine. I didn't receive a call till 3 days later saying that they still couldn't find my shirt and that I need to give them 2 weeks???!!!?!?!?! I was not happy as this was a business collared shirt which I use with many of my suits. So, I was basically told that I had no choice and they had to go through the process and find the shirt, so i waited two weeks. At the end of two weeks, they said they still couldn't find it and they needed another 2 weeks because their full process of locating a piece of clothing is 4 weeks!! I was very unhappy but they said, if they do the process, they also couldn't and wouldn't remedy the situation. So i had no choice but to wait, now when it is just over 4 weeks, I go in, and they say they cant find it and that they think this is my shirt, they were trying to convince me that the shirt they have is my shirt when I know what shirts I have, i don't even buy the brand of shirt that they found. They said, well you can come in and we can talk and you will understand why we feel this is your shirt because noone else came in that day with that business shirt in that color(blue), which is the most common color, and this is not a small store so its hard for me to believe that someone else didn't come in with a blue shirt, its not like the receipt says what color the shirts are, but I found a Dryclean place that does actually say what color garments you drop off to avoid any confusion/hassle! so after all this, they said we can only give you $14.00 for your troubles when I told them my shirt(s) that i buy are always between $50-100 and they wouldn't pay for the lowest one, they basically said they will give me $14 and that i could take it or leave it. so I am going to basically lose money on the shirt, had the worst hassle ever telling them that it is not my shirt and they basically don't care about my business.
So my hope is that I help others in the area and community to let them know about this business. STAY AWAY FROM THIS PLACE. if you decide to go anyways, then write down on your receipt what garments you give them and inspect all the garments when you get them back. read more