This is a convenient location, large selection for women's but small selection for children. Store is overall mostly clean. I came to return items, setting the pile of returns in the counter. The staff was impolite, and unprofessional. I get its retail, but they didn't return everything correctly and on top of that acted too good to be touching the items and demanded I organize them for them on the counter. Disappointing visit, I'll stick to online shopping. read more

Zara has a awful exchange policy. If you buy something on sale and they the price even the same day you can not get an adjustment . This is so wrong for the customers. I spend a lot of money with them I always told if you return an item on sale you have to wait 24 hours to rebuy it for the lower sale price. That is crazy. Please beware of the this insane . Employees are nasty. I purchased in Oakbrook and went to Old Orchard this morning. Zara. Is trash read more

No issues just took a bit to check out. The selection was a bit light and few real good sales.

I did not plan adequately and realized I needed a jacket after getting to Chicago. Thankfully found a Zara right next to my hotel. I am a big fan of Zara and like their styles a lot. This a big location and the staff were friendly. read more

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This zara is pretty big compared to the ones in cali. They have a huge sale around Jan but a lot of the good items were sold out around the time I went ( 1/13). Luckily I found some items in my size. Tried to make nice conversation with the cashier but he honestly seemed tired, which makes sense. The dressing rooms are chill, overall appearance of store is orderly. The first floor is women's and the second floor is kids/ mens ( still has some steals for petite girls). Perfumes are near the register. read more

Zara - Fit - Women's Clothing Near Me - Chicago, Illinois

I love the fashion but I absolutely hate the service and the increasingly long lines. There is never any urgency to get customers out the door timely. read more

I'm a Chicago native and I've been shopping in Chicago for over 40 years. Simply put I had a situation with a bill that was due to confusion the previous day. The store manager came to assist me during a busy afternoon went way over and above to facilitate and fix the situation requiring his time Hi myself, as a disabled veteran walked across the entire city to return this item for my wife. If you go to the store, try to find him he's about 6 feet dark hair, curly hair. He is a good person. As a veteran, I salute his service to others. read more

This location lacks a a good selection. It seems like they are always a season behind. Value is hit or miss and deals are hard to find. Service is standard. read more

The only reason I'm giving Zara on State Street 1 star is bc I actually like the clothes. However, customer service is absolutely horrible here time and time again. There is usually no more than 2 people at the registers with lines backed up all the way to the entrance. I finally said something to the manager yesterday and he couldn't care less. His tone was annoyed and all he kept saying was "we're doing the best we can." The people who ARE at the register move at a snails pace too. P.S. The woman in line just accidentally dropped her coffee. Wonder how long it'll take before an employee cleans up this mess! read more

Zara - The coffee that a customer spilled that will more than likely go untouched by a store employee. Disgusting. - Women's Clothing Near Me - Chicago, Illinois

The manager there is so rude I went to the store and I bought 9 shirts and because the don't have enough employees the fitting rooms are closed. So after 2 days I went to return 2 shirts and I have the 9 shirts with me and the Receipt I find out that they have the annual sale and all the shirts 49$ to 25$, I asked the register if I can return them and buy them for the new price she said (ok if you find the same shirts with the red tag )Which is the $25 I went to give her the shirts that the same ones that I bought with the sale tag and when I was standing for the Register to give her the items The manager came to me and in a rude way she said (we do not do adjust price ) I didn't even talk to her , she heard the conversation between me and the Register read more

Zara - Women's Clothing Near Me - Chicago, Illinois

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Worst shopping experience ever! After spending $333 I was racially profiled. The store manager and assistant manager (bald with beard) refused to give their names. The assistant manager accused me of being "guilty". I'm assuming I was guilty of shopping while black! When I got in line to return everything I had JUST purchased, I was furthermore discriminated against when the assistant manager refused to serve me, and instead assisted every other customer at the register instead of me. He even mentioned that he did not care that I spent that much money in the store. His micro aggression, blatant disrespect, and stereotypical behaviors were unacceptable, humiliating, traumatizing and even more saddening that my son had to witness it all! I even called the POLICE for assistance. Finally, the store manager processed my return, but I would NEVER shop at this location. I will be calling corporate and whoever else as they should NOT be working there. read more

Slowest Zara. If you make a return plan on sitting there while they rehang and retan every last item before they finish processing and move on to the next person. It's absolutely ridiculous read more

It is a new store opened recently, I guess. Nice, 2 floors, a lot of clothes. It's ok read more

Zara - Women's Clothing Near Me - Chicago, Illinois

They're only getting two stars because they actually do have a good selection. They lost the other three because their customer service is trash, as mentioned in many other reviews. I'm waiting in line today, the young man completes checking out the lady in front of me. I get up to the register and he looks at me and flatly says "you're making a return". *SIDE EYE* I was carrying a Walgreens bag and my laptop bag, where he got the idea i was making a return-I don't know. So I said no, I'm picking up an order and the look on his face read he made an assumption. He directed me upstairs and I told him there was no one up there-I'd went there first as directed in the email. After advising me who to look for, I made my way back upstairs to search for an employee and was assisted with my pick up. Just an off putting experience overall. read more

I love finding new outfits a Zara but this one by far is less than stellar. They only one fitting room open for a line of 30+ people, while the upstairs fitting room is closed with employees just standing around. If you dare to buy something, you will wait in the checkout line for 30 mins because they only have one cashier checking out. I also waited for an employee to check on a size for me and 20 mins later was still waiting. Definitely poor customer service and clothes are just thrown everywhere. read more

It seems they only employ idiots. Impossibly long line at the women's fitting room. Absolutely NO ONE at the "children's" fitting room. So, my lady goes there just to try on a few things. Silly b*tches just standing around in that department tell us she can't. Because it's for kids. Who aren't there. F*ck this place. read more

Zara - Truly stupid women. Beyond ignorant. Ugly and cruel. Also, slightly overweight. - Women's Clothing Near Me - Chicago, Illinois

I visited the store in the mens section and found something i wanted. We to. Checkout and waited before someone informed me that I had to go to the first floor to check out. This is crazy to me. If you want me to shop in your store but make it difficult for me to purchase, i am done!!!!! read more

Great selection of men's outerwear, their jackets and coats are super stylish and well created with excellent material. However it's a busy spot and lines for fitting rooms and check out are super long. read more

I am a fan of the clothing but the service at this location routinely falls short largely due to inadequate staffing. During my first visit, it was near impossible to get assistance which I attributed to the crowd of customers. But, when I made it to the counter with an item, the cashier noticed the size I grabbed was without a tag and was visibly upset when her colleagues would not answer her call for a price check. While there, I watched someone instruct security to lock the door 15 minutes before closing and refuse to let a couple who approached in the moment to enter. It seems the volume of people in comparison to staffing at this location is a terrible combination. Cannot say I would never go back but I am acutely aware of what to expect when I do. read more

This has to be the slowest checkout store ever. On top of that, you have to walk around the store to find an open cashier. The staff is not that friendly. If you're in a hurry, give yourself extra time. What's up with that NEW elevator that makes all the grinding noise. It only goes up and down 2 floors. read more

I had a bad experience at another Zara location. I came in and asked to speak to the manager. Let me tell you Zara (the store manager at Block 37) is phenomenal, she listened to my issue and immediately offered a solution. She is attentive, understanding and kind. I will be shopping at the loop location thanks to her. Zara customer support needs improvement, but she saved the day! Hence the 5 starts. Thank you Zara. -B. L read more

No complaints about the store and actual clothing that they have to offer. But the customer service is subpar. If you ever need customer service from this Zara just do yourself a favor and don't Lmao. I realized that an item was marked cheaper than it rung up before my vacation and decided to wait until I returned to take it to zara and they told me they'd only accept it if it was 24 hours later that I'd noticed it. Zara has no policy on it so how does the store make that policy? Like I said zero customer service nor accountability. read more

The fitting room line is always ridiculously long. The check out line almost always extends halfway through the store. Way less crowded than Michigan Ave location. read more

Friday at 5. Line of 10 customers waiting at fitting room. Upstairs, 4 employees standing around the CLOSED fitting room, chatting it up. Hey retail, you are on your last leg...service is all you have left. Took my armful of clothes and left them at the door, before I walked over to Macy's, where fitting rooms are manned. The idea that people will STAND IN LINE to try clothes on and then STAND IN LINE again to purchase clothes, is so over!! Skip it, there is nothing there, that you can't find elsewhere. read more

Avoid. Poor quality clothing and lackluster service. And don't even try to make a return without fifteen emailed receipts. Such ********.

As some other reviewers have experienced, the service in this store was less than stellar. 5 minutes - wait to find a non-cashier worker on the floor to ask for a size, while I observe another customer approach a worker with a question and is told to hold on a minute while he finished doing something on his cell phone. This was 4:30 on a Monday, so the store wasn't particularly busy at all. Finally I manage the flag down a worker passing and he says he'll grab a Large for a coat I was interested in. 10-15 minutes later, he comes back and says he couldn't find it in their stock room. I ask if I can just get the Large coat off the mannequin, and he steps away to ask his colleagues, then unapologetically and without explanation returns with a plain "no" and awkwardly walked away from my now frustrated attitude . At least he chose to come back and suggest I try the Michigan Ave Zara to see if they have it in stock. The workers in this store did not display motivaton or an interest in customer service, and just really left an unprofessional impression that will likely keep me from ever returning to their particular store. read more

Went to return an item a week after purchase because I noticed it had a hole in it and a seam coming undone. Went to return it in person and was told they would only allow a return "if the item is in perfect condition". What? Selling someone a piece of shit and then refusing to accept a return because the item is a piece of shit is the antithesis of customer service. Contacted Customer Service after and got this gem of a response. Thank you for contacting Zara.com and for your interest in our products. Regarding your item Ref: 0/0722/405/533/04, please be advised this case has been reviewed on a managerial level and our decision remains consistent. Accordingly no refund or replacement can be issued. Please note that the item has been inspected for quality and there are no incidences associated with this product as long as it was handled in accordance with the care instructions provided on the item. We apologize for any inconvenience this may have caused. In case of further queries, please call our Customer Service on 1-855 635 9272 or contact us by chat through our website. Regards, Fuck you Zara. Never again. read more

Zara - Women's Clothing Near Me - Chicago, Illinois

I will never shop here again! The staff is not only super unfriendly, but incredibly unprofessional and rude! They hate their jobs.

The staff here is just not friendly. I came to return a pair of dress pants I purchased the week before, because the button broke off literally the one day I wore it. Because I assumed the quality must not be that 'quality' I planned on just returning them. The cashier took them out of the bag and observed them with a confused look on her face, and was like "Did you wash these?? They look used.." And I said, "No I didn't wash them I wore them once and the button broke off which is why I'm trying to return them." She said if they've been worn they can't usually accept them because they have to put them back on the floor and they're damaged. Which I understand, but on the receipt it also says that all returns are accepted within 30 days and it had been 7. So she called her manager over, and the manager said I could exchange them and I said that's fine. After talking into her mic, she goes "Do you want something else?" I was like, "Oh can you not find them?" She's then said they didn't have them anymore. The whole vibe was just off and I felt as if I was bothering them by making the return. I asked if I could just receive a credit, and they said I could but it had to be store credit. I appreciate them giving me this and getting something out of it for sure, but overall I just had a weird experience and didn't have a good feeling upon leaving. If anything I'll be using my store credit online. read more

My cashier helped a customer who cut in line when is my turn. The cashier did not acknowledge my present at all. No communication didn't even looked at me. Rude!!! So I have to walk to another cashier to check out my stuffs. Well THIS CASHIER ACCUSED ME BEING RUDE in front of the whole store in a almost yelling voice. I explained I was being ignored but he didnt even listen. There was no communication involved other than them yelling and not listening. When I walked away, they laughed really loud to make me feel uncomfortable. Idk what can they gain from this by bullying a customer. Speak up when you being treated unfairly guys!! My cashier helped a customer who cut in line when is my turn. The cashier did not acknowledge my present at all. No communication didn't even looked at me. Rude!!! So I have to walk to another cashier to check out my stuffs. Well THIS CASHIER ACCUSED ME BEING RUDE in front of the whole store in a almost yelling voice. I explained I was being ignored but he didnt even listen. There was no communication involved other than them yelling and not listening. When I walked away, they laughed really loud to make me feel uncomfortable. Idk what can they gain from this by bullying a customer. Speak up when you being treated unfairly guys!! read more

The store is well located and has two full floors of clothing, shoes accessories and more. As for the type of clothing, I like their fit and how well they look. I like their overall design of most of their items. On this store is also well equipped with fitting rooms on both floors. As for service it lacks a bit but I understand since they are busy most of the time. The checkout line was fast during this last visit. read more

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This place is a joke. They have no customer service. Waited in line for over 30 minutes to do a return. Never again.

I remember a few visits to Zara in my Euro-traveling days, and I believe I justified some credit card expenses there to supplement my backpacking wardrobe (don't judge, I was a broke law student)...so when we noticed the new Zara across the street from the Daley Center, we decided to check it out. Great selection of dresses, sweaters, and scarves (trouble for this too-many-scarves-owning-chica)...all at fairly reasonable prices. I even had an "ooooh, look at that dress moment." Honestly, I can't remember the last time I did that. No purchases made today, but I will return. Probably for the "oooh dress." Face it, when I'm not buying scarves, I'm looking for an "ooooh dress." I'm that kinda girl. read more

If I could give less than one star here I would. Let me start off by saying I think their clothing is very nice and worth the price. However my shopping experience each time I come into the store has been less than positive. So I go in today to try to buy a few piece of clothing for my husband as we're leaving out of town. I just left work and there's very limited trains to go to my home so I only have about 40 minutes. I quickly do my shopping get everything I need in about 10 minutes and then I go to the register. There is over 18 people in line at the register and only two registers are running. I go upstairs to the men's department to ask them if they could kindly open the register because there's so many people downstairs I'm told abruptly no go downstairs if you wanna buy something. I ask one of the ladies downstairs is there another register or is there any way or any other form of being able to be checked out of the store since there's so many people. Her response to me? Our clothes are worth it get in line and wait don't complain. So I took everything I throw it on the first rack and I leave the store. I don't need to get treated like a piece of garbage Because they're too lazy and I'm willing to open another register. I think 18 people in line and the two cashiers moving at a completely glacial pace warrants the other registered you have upstairs to be opened and believe me there was more than enough people working there they could've done that read more

Though I really like Zara, the brand, this particular store is not run well. Clearly, the sales people do not work on commission because they do not want to lift a finger to help you. example - I was trying on a few items in the dressing room, and the two sales girls who were running the dressing room were talking about something that "happened last night" and "omg, look at this picture", and showing each other pictures off their phones. I stood there for 10 minutes outside the dressing room desperately trying to make eye contact with one of them to see if one of them could bring me different sizes. Finally, I had to say, "excuse me, could you please bring me a small in these pants?" The sales girls looked super annoyed, and went to look for my item, which took another 15 minutes (way too long, considering the item was literally around the corner). To me, poor customer service ruins the shopping experience. I think this place could do really well because it's in a great location, but some of the staff are composed of apathetic unmotivated kids that should be fired. read more

I love Zara but today... Was completely disturbing. One: I was not greeted by anyone. Two (the biggest concern): Grabbed a few items to try on in the dressing room. As I get ready to try on a pair of pants a COCKROACH crawls out of the top of the pants and flees onto the floor. I told one of the employees and immediately left extremely traumatized and shaken. read more

I was at a loss when writing this. I really wasn't certain how to rate this place. I think two stars is being generous. Keep in mind I have no idea how the women's clothing is or how the service in that department might be. First, to the ladies who think shopping in the men's department here is a breeze, I dissent. You are not an average looking gay guy faced with homosexual clerks who believe that in order to be served you must either possess Bradley Cooper's genes or a vagine. I've actually been ignored here on more than one occasion. I was actually going to buy a couple sweaters and a pair of jeans but dropped them when no one even acknowledged I was there, and I was the ONLY person in the department! Second, to those who think that the clothes here are something special, I again respectfully dissent. $80 for an acrylic sweater is not a deal. I will absolutely agree that the clothes look good, but whether a poor schlep in China is making them or some Portuguese widow, it's all the same cheap crap. Zara is H&M and Forever 21 but at twice the price point. This place is great if you enjoy wearing mediocrely constructed polyester and acrylic frocks. Spend a few dollars more gents and buy Ben Sherman or even Marc Jacobs. At least they use real fibers and thread to construct garments. read more

I should have read the other reviews and stayed away! I really hope that corporate is reading. The clothes here are beautiful, I must admit, but the service is absolutely horrible. My husband, 5 children (ages 3 to 10) and I paid a visit to this store today at about 2pm. We needed to update our children's wardrobe for our spring break vacation, so straight to the children's section upstairs we went. To my surprise, the kids section was completely empty. YaY! That was wonderful news to me. So my husband took our 4 sons to the boys side and I took our only daughter to the girls side. An attendant quickly showed up to ask if we needed any help. He took our huge piles of clothes back to the fitting rooms and the kids began to try things on. They only have two kids fitting rooms, so we took over both of them. Unfortunately, the rooms are located right next to a back door where employees were constantly rushing in and out. This was kind of a hassle because as the kids kept moving from room to room to show off the clothes, the curtains would open and the attendants walking through the door could see the kids changing. It was really awkward. When we were ready to check out, we all gathered around the register counter in the children's section. The attendant then informed us that his registers were closed, but the men's section registers on the other side and the registers on the first floor were open. Really? You saw us piling clothes that we wanted to purchase on the counter for about an hour and now you tell us that your registers are closed? The attendant should have informed us much earlier that the registers were closed, and he could have moved our stuff to an open register counter as we were making our selections. I understand that this is an unrealistic expectation when the store is packed with customers, but we were the only people in that section! Nevertheless, we grabbed the clothes and moved to the men's section on the other side. When we put the clothes down on the men's section register counter, the attendant told us that she was also closed and that we needed to check out down stairs. At this point my blood was really beginning to boil. I grabbed the clothes and we moved down stairs. The registers were open down stairs. However, the employee who was ringing was up was not happy to see us. We could tell that she was just not in the mood to ring up a thousand dollars worth of children's clothing. This woman sighed, rolled her eyes, and pouted the entire time she was removing hangers, removing security tags, folding and ringing up clothes. I have never been treated so rudely at a Zara store before. Here I was happy as a clam because I was buying some awesome clothes for my children, but it turns out that I was just a complete inconvenience to this woman. I was just wasting her time. Her reaction would not surprise me if my kids were acting like a bunch of monkeys, but they were all very well behaved. I promised them ice cream if our trip to the store went well, so they were all on their best behavior. All in all, I will never shop at Zara again. I love the clothes, but if I have to face asshole employees every time I visit the store, then I will just stay away. FYI, to the fake blonde checking us out, you should put some Vaseline on your teeth to keep lipstick off. Red lipstick stained teeth don't look very classy. ;-) read more

I really like this store. I like the people who work here, they are always very sweet and helpful, and they don't say anything or look at me weird when I have my loud children with me. I'm sorry if you've ever been here while I am here with my kids, but I don't care because they're kids clothes are adorable! There men's pants sizes seem to run bigger than my husband normally wears, and smaller than I normally where. Which is fine, you just have to be prepared to try a few different sizes if this is your first time here. Their shirts seemed to fit the same size though. Overall the place is clean. The staff is friendly, and their clothes are cute and affordable. :) read more

Grand opening of this new location was today. I went this morning around 10:30am. Beautiful clothes (I am a Zara fan), clean store, great merchandising, but I was really disappointed with the service. There were NUMEROUS Zara employees everywhere, yet it took over 10 mins for me to get greeted, and I passed at least 5 women on the floor doing absolutely nothing. As a former retail manager, I wouldn't stand for this with my employees. The grand opening should be even extra great service, extra fun atmosphere, music, etc, etc.....there was none of that. Then when I was checking out, the guy at the register took literally 10 mins to ring me up for 3 things...he went through 3 voided transactions and several buttons pushed on the register before he rang it up correctly (apparently a shirt marked at $9.90 was coming up for $12.90 and this was completely over his head on how to fix it). I understand it's the first day, but I know Zara trains their employees, and I'm sorry but cash registers of any kind are not that hard to figure out. Get it together people, and if you're not that bright, at least be extra friendly to make up for it so people won't lose patience with you! This store is also pretty small although there is a good selection of clothes, it's probably the smallest Zara I've ever been in. I got 3 things for $88...always good prices, espec for the quality. read more

Zara - Women's Clothing Near Me - Chicago, Illinois

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