If you're white, this is apparently the store for you. Extremely racist, unprofessional, and…read moredisappointing experience.
We visited this store as a group of five brown people, and from the moment we walked in, we were met with an incredibly cold and dismissive attitude. Meanwhile, three white couples were being assisted by the sales representatives.
There was a man and a woman at the front counter. The woman was constantly on her phone, while the man had an iPad in his hand. When I asked if someone could help us with a few questions about strollers, the woman told us that the sales representatives on the floor could help but were all busy. We understood and waited patiently.
We waited a full 30 minutes, and nobody bothered to help us.
Eventually, one of the white couples left, freeing up a sales representative. He disappeared into the back and still did not come to assist us. I had to return to the counter and ask for help a second time.
When the representative finally approached us, he had a completely uninterested expression and essentially said, "Yeah, what?" I asked about several strollers, but instead of opening them up, demonstrating how they worked, or properly answering our questions, he simply pointed at the products from a distance.
We had barely been speaking with him for five minutes when, at around 4:30 p.m., he started cleaning up and putting things away, effectively cutting our interaction short and making us feel unwelcome.
What made the situation even more upsetting was watching the staff become attentive to white customers while we were still waiting for assistance. While we had been waiting for 30 minutes, the woman at the counter, who had been on her phone, approached another white couple to offer help. Then, when we had finally managed to get a sales representative to assist us after repeatedly asking, the man with the iPad also approached another white couple to ask if they had any questions. We had barely begun receiving the assistance we had waited so long for, yet the staff were already making themselves available to other white customers. The contrast in how we were treated compared to the white customers was impossible to ignore.
On top of this, we experienced inappropriate and uncomfortable comments about pregnancy, including questions such as, "Who told you that?" and "Have you ever spoken to a pediatrician?" These remarks were unnecessary, intrusive, and completely unprofessional. Expectant parents should feel comfortable asking questions and shopping for their babies without being made to feel judged or uncomfortable.
I have never experienced such blatant disregard and disrespect in a retail store before. We were patient, polite, and simply wanted assistance with an important purchase. Instead, we were ignored, dismissed, and made to feel as though we did not belong.
It is deeply disappointing that in 2026, people still have to wonder whether they will be treated differently because they are brown or Muslim. No customer should have to experience this kind of treatment.
Absolutely terrible customer service. I would not recommend this store, especially to expectant parents who deserve to feel welcomed, respected, and supported. I hope management takes these concerns seriously and investigates how customers are being treated.
Update: I tried reaching out via the email address provided, but it appears to be invalid. I hope this was an honest mistake, as I was genuinely willing to discuss our experience privately.