Wonderful Intelligent & intuitive…read more Lively Loyal Professional and poised, product knowledgeable, patient & polite, profoundly pleasant . Stopped into the store to check out a bag and he was extremely pleasant and helpful. Be sure to find will whenever you come to this store!

Great customer service Looking for hoodies and the customer…read moreservice was great. They pointed me in the right direction and also show me several deals they had running. Store was extremely neat and full of all kinds of accessories also such as belts, glasses, hats, and skateboards just to name a few. If you are in the Chicagoland area for the holidays drop by and grab a gift you won't be disappointed.

Updating this review due to my experience a couple weeks ago with Jin Xiao. My partner and I went…read moreinto this Gucci location to try on a pair of sneakers to purchase online due to our last experience. Jin was our associate and helped me find the right size. I told her about my last experience and she explained why my last purchase took so long to arrive and since she had my selection in stock, I would receive it in 5-7 business days. Funny how simple communication makes an experience completely different. She was such a great saleswoman, we ended up purchasing the sneakers, a purse, and a belt. All unplanned but well worth it. Thank you Jin for making my recent experience at this location much different than my first. I will definitely be back soon!

Just okay! Friendly staff, but nothing stands out about this location and no one went over and…read moreabove. Just a blah experience. The selection was blah and the prices were average.

Time for an update, it seems they're doing a bit better with their options. I really wasn't…read moreexpecting to find anything, this was more of a I'm in the area, and so are they stop so I may as well check and see. Shoes, are one of those things that I don't mind spending money on, as a ill fitting, bad quality shoe will make you pay in other ways. However, there's an exception to that rule, it's when I'm only going to be wearing it for a one time special occasion, or maybe a few times, for a few hours and limited walking. These aren't traveling shoes, they're drinking and dancing shoes. They need to look nice, and be reasonably comfortable and work with whatever I bought to wear for the evening. At a price of 40 bucks, if they fall apart after one night I won't cry, these look like they'll even go for a bit longer. I also hit the clearance rack and found a great pair of business pumps reduced twice, those were 15 bucks, can't complain about that. Will this be a destination place for shoes? Probably not, however, I will stop in more often to take a you never know...look.

Came in an hour before closing because my boot heel came off and I have to fly out today…read more Was continually reminded by the staff "we're closing in 45 min" , then "we're closing in 30 min" then, when I was trying one last pair for fit, 20 min before closing, one of the girls came up to me to say "we're closing in 10 min" even though there were 20 min left before closing. When I told her "there are 20 min left, right?" She proceeded to tell me 10 minutes because they had things to do to close up. Yeesh. Talk about making customers feel unwelcome! Plus, no one was in the store, max 3x customers, but one staff member kept complaining about how they were short-staffed. Give me a break If no one shops there you have no job. I'll never go back to this location, what an unpleasant experience and for what? Because they wanted to rush customers out so they could close up early. I have worked retail, and while I understand wanting to go home, you shouldn't make customers feel unwelcome. I found a pair of boots but was so stressed out by the 3 ladies there I couldn't wait to get out and breathe.

Amazing staff and everyone there! They have a 3 Mile Run…read moreevery Thursday evening and Sunday Morning. They do host Hoka events. So check that out on IG. The staff is super nice and they do value your questions regarding of the Hoka shoes

I loved my experience getting Hoka shoes the last time I was in Chicago, so I had to stop by during…read moremy trip this past March. Since my last visit, they've moved to this new location on State Street (right across from the Walgreens), and the service is still top-tier! Everyone who helped me was super nice and friendly. In addition to Hugo, there were three other staff members helping me track down different sizes and models. It really felt like a team effort! A special shoutout goes to Hugo for his expertise. He was incredibly knowledgeable about the technical differences between all the various shoe types. I am definitely particular about my footwear, and he patiently helped me try on a million different sizes and styles before I was able to make a final decision. Price-wise, everything was market price, which is standard for Hoka. It was great to get that high level of service without any unexpected markups. I was very satisfied with my trip here and highly recommend this store location to anyone looking for a great fit and a welcoming environment. Thanks again to the whole team!

Good spot and store to shop at been here a few times and good experience every time. The Jean…read moreshorts I bought are good like that they aren't tight as I like em loose but the zipper need a longer zip as I have trouble at time going number one to get my buddy out and in lol. But yeah shoot here for sure.

Avoid this and all other stores at the Roosevelt Collection. I was charged $87 for the sin of being…read more11 minutes over on my parking. I accept that I should be charged some fine, but $87 is ridiculous. There are plenty of other Old Navy stores in this city, don't reward these scumbags and their parking lot scam.

Burberry Chicago is a flagship store, meaning they have the latest and more exclusive merchandise…read morethan other regular locations. I was told this is the 3rd largest Burberry store. To fit in with the beautiful Chicago architecture and to stand out amongst the shops on Magnificent Mile, this Burberry store building is a work of art in itself. It looks like a beautiful purse... One I would definitely buy. Burberry is my guilty pleasure of choice and I have been eyeing this Dark Birch Brown Check Tote for a few months. I have managed to resist because the location near me at South Coast Plaza cannot do the personalization in store, and then the online purchase would make me wait for a long time to get my purse. Thankfully for me, Ashley helped me with my shopping for the day and she informed me that the flagship location is able to get me my custom personalization ON THE SAME DAY. Wow. That temptation. So Ashley was kindly and patiently showing us around the store. There was so much inventory in this 5 story building (with 4 floors being retail). My local Burberry feels like half of their first floor. There were so many things to look at and add to my never-ending Burberry bucket list. Ultimately I gave into my temptation and got the purse! Ashley was so fun and informative, but she was never pushy on the sales. I got the space I needed to come to the decision on my own. Ashley confirmed the initials I wanted etched onto the tag: VD and sent me a text confirmation. She kept me updated the whole time so I was able to continue shopping on Magnificent Mile and come back when the purse was ready. The ETA was about an hour. It only took 15 minutes, but that's still nice not to wait around. When I got back to the Burberry store, Ashley was helping another customer so Christopher, the store Director, kindly stepped in to help me pick up my bag. He opened it so I could see my beautiful purse and even set up my bag for me to take my quick photo. The 5-star service continues. Christopher said they have something else for me and Ashley wraps up with her other customer so I was able to see her real fast. They gave me a stuninnnnggggg bouquet of red flowers. I felt so loved and valued as a customer. I will always look back at this purse and think of the amazing time I had with my friends in Chicago and Ashley and Christopher really helped contribute to my happy memories. Thank you Ashley and Christopher!

Beautiful 3 story Burberry store at the mag mile area in Chicago. Popped in to get perfume for my…read moredaughter. They did have a unique gift box available. Employee helping us was kind and made sure her gift was wrapped special for the holidays. Service is slow and not the place to go in a rush. We did get some side eye from one of the other employees which is unfortunate. We clearly aren't uber rich however we were legit purchasing something. Expect most items to be several thousands dollars.

Chris was amazing and helpful, store was packed and he was a total professional. Ask for him and…read morehe deserves some praise w multiple people asking questions while he helped me out.

This store acts like they're Louis Vuitton or Dior. Customer service was atrocious especially by…read moreVicky barely looking at me. Had a tag made for both my sister and I and they printed the letters upside down. Very frustrating.

Great selection. Great service. Friendly staff. A lot of great options on clearance as well.read more

I stopped into the Vans store in search of a pair of the iconic checkerboard print slip on…read moresneakers. The twist: the pair I was eyeing was in zephyr pink, off-white (a twist on the retro cool classic). I was happy to spot this colorway right off the bat on the display wall. The salesperson was happy to bring out a couple of sizing options--I ended up going with the 6.5 as the 7 was slipping off at the heel. The store was hopping on a nice Saturday afternoon but the service was efficient. I just wish there were a few more seating options as the area around the shoe displays can get crowded. In addition to shoes for men, women, and kids, this two-level store has a wide selection of clothing and gear. I noted when I looked on my receipt that the return policy is generous (a 60 day window for unwashed, unworn merchandise). I am happy with my purchase and am looking forward to adding a dose of urban edge to my looks this summer with my new kicks!