I am writing solely to discuss my experience with Golden Goose both in store and online. I ordered a pair of shoes online on May 15th and selected the in store pick up option in the Chicago store. I was informed that I would receive a follow up email when my shoes arrived for pick up- I never received this email. I proceeded to go into the store to check if my shoes were ready and this is when I had a troubling customer service experience. On May 29th, I came into the store and was immediately feeling targeted and uncomfortable. After the initial greeting by the male sales associate, there was minimal conversation with myself and the sales associate that was assisting me as I was being watched and she constantly looked me up and down during the transaction. She also looked uncomfortable as if this was her first time servicing a person of color. As a black woman, I felt racially profiled and judged for being in the store and it still baffles me because the whole transaction took about 5-7 minutes. In addition, I later found out that I had a free co-creation which I was never informed about by the sales associate. This was supposed to be a simple process of checking out and informing me of promotions but it was uncomfortable overall. As a first time customer of Golden Goose, I was extremely disappointed in my experience with the entire purchasing process as this should not have been my experience. read more