Great customer service Looking for hoodies and the customer service was great. They pointed me in the right direction and also show me several deals they had running. Store was extremely neat and full of all kinds of accessories also such as belts, glasses, hats, and skateboards just to name a few. If you are in the Chicagoland area for the holidays drop by and grab a gift you won't be disappointed. read more

Walked in with my 4 yea old son and the guy who greeted us asked what I needed help with right away and I told him I needed grip tape for my board so he took me to the guy who was dealing with the skate stuff and man, all the employees there were helpful and very cool! The guy who put the grip tape on was really nice to my son. They got a good crew and service. I lived in Chicago before and this was the first store I got my very first two G-Shock from and back then they still had great service! Till now! From 2015-2024! And they also got decent amount of selections to choose from. Plus the prices are good. I'll definitely come back again and maybe next time I'll get a new board and also get that Santa Cruz board for my son that he liked! Thank you guys! read more

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Wonderful Intelligent & intuitive Lively Loyal Professional and poised, product knowledgeable, patient & polite, profoundly pleasant . Stopped into the store to check out a bag and he was extremely pleasant and helpful. Be sure to find will whenever you come to this store! read more

The customer service at this location is outstanding. They try super hard to provide help and a positive customer experience. This is clear. Also a cool shop with a decent selection. Unfortunately, the corporation itself is poorly run and doesn't know what providing excellent customer service even means. This makes it difficult for their employees at the store. No matter how hard they try. If corporate headquarters standing behind are hacks, it leaves the customers to scratch their heads and wonder how employees can be so helpful when the company is so bad. If you order something on line, good luck. They may or may not ship it. Who knows. They send emails saying they have shipped your item, but you may not be able to track it. They don't respond to emails. They are hard to get on the phone and once you do, they barely help you. Even their rewards program doesn't seem to work properly. So, I am confused. I dig the place. I dig the stuff they sell. The store employees are excellent. But....The company sucks. Not sure whether to continue supporting them. It's funny because one would expect corporate to set the tone of excellent service and have to work hard to get it to trickle down to their employees in the stores. In this case the store employees understand what to do but can't get corporate to step up to the plate. If Zumiez corporate is reading this....go to the store on State street, hang out, observe and learn from your employees. Seriously. read more

Beware ordering online. I purchased a new adidas clear festival bag and received a clearly used bag in the mail. read more

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Really helpful return process the other day with Omari! I was looking to find a similar style short in a different size and he helped me find what I was looking for so easily! They also make it simple to exchange items for full credit, letting you know exactly how to match the price to your initial purchase. One of the easiest return processes I've ever had in a store and I got even better stuff when I chose to exchange! Highly recommend! Thanks Omari! read more

Such a wonderful experience at Zumiez today. We were greeted as soon as we walked in the door and the energy throughout our visit was live. My son purchased his first custom skateboard and Jessica provided superb service. Not once did we feel rushed. She even invited my son to hangout while she assembled the board. I love genuine service. We felt welcomed and appreciated as customers. read more

Zumiez - Jessica was amazing! - Sports Wear Near Me - Chicago, Illinois

Exceptional customer service by all employees while I was there. Surprisingly ya'll had 3 employees working this small shop but everyone there was super friendly and attentive to my needs. A quick shoutout to Amir (I think/hope that was his name) as he helped me with buying a Nixon watch and a pair of shoes. Zumiez manager, dont let this kid go. Hands down one of the best retail experiences Ive had in a while and I generally purchase clothes from Nordstroms. Amir, you have the natural selling skills to work in high-end retail or tech sales. Keep working hard man, you got excellent customer service. I will be back just to buy from him. read more

Horrible customer service. I called online to put something on hold, but they were talking to someone else, so they got it wrong. I walked halfway across Chicago just to see that they did not have what I wanted. When I went in I heard employees yelling, and I also heard foul language. Worst shop in Chicago by far. Do not even think about coming here. read more

When ever I visit the city I always make it a point to stop here and by my favorite shoes! (Supra) well today I came in and the employees all greeted me as per usual and I found the pair I wanted for $89! I get the size, try them on decided to check out. Total was $149 how? They had the shoe in the wrong spot on the very top shelf. 1 space to the left and they said it's not there fault. I also asked them to fix the issue or someone else would assume this was the correct pricing. Was told they would instead tell them after they requested the size. Seems pretty lazy! Will now be sure to never visit this one again and take my business to Gurnee's Zumiez read more

Ran in for a quick browse. I have to say the staff was very friendly and helpful. We didn't buy anything, but just wanted to give them a good review. There are too few places where the staff is actually friendly anymore! read more

I had never been inside this store before, but I used to work across the street. There were a couple of pieces I wanted from the display window, but I never went inside. So I finally went inside and looked around for a Champion shirt to match my Champion pants. The store was smaller than it looked on the outside, but boyyyy there was a lot to choose from. Hats, shirts, pants, skating equipment, etc. I looked in the Champion corner (yes, there was a little corner of Champion merchandise), and there were a lot of choices to choose from. The only problem was price. Being that it's downtown Chicago though, I had to expect that the price would be higher than usual. The young lady that checked me out was awesome though. I wound up spending $30 for a shirt that had a small Champion logo on the shirt. She also told me about the Zumiez app that you can earn points for different stuff based off your purchases. I def downloaded it. Check out this location though! read more

i love you guys. best skateboard ever y'all really know what ur doing. the woman working their showed me some aaron kyro videos and i learned how to heel flip mad respect for you guys read more

This is by far the best skate shop to go to in the city. When I first started skateboarding I came to this shop with a busted old board and they helped me put new wheels on and told me stuff I could fix so that was great! I hate the fact that people are putting a bad review just because of foul language like honestly can you not handle words?... The staff are very helpful and fairly young and seem to really know there stuff so yeah that's my honest review also there's a great clothes selection. read more