The guy working the shoe department was phenomenal. They did not have what we needed, but he found them at a nearby store and put them on hold for us at the cash. read more

This store always has a great selection I'm looking for, it's worth the drive a couple towns over. DICK'S Sporting Goods always is extremely clean, shine and well organized. Really good store. Good selection of products for women and men, can online order at store if a size is out, customer friendly with great service. Most items are too expensive w/limited discounted items. The staff were so kind and helpful, had a great interaction.They were very accommodating and this store has a nice variety of sports items. Even the officer guarding the store was ready to help me find an item. The staff were easy to find, which is a plus. The only downside was it took forever to get an answer about whether or not they carried the item I was looking for. Not a huge deal, just not getting a perfect score. Everything was laid out orderly for the tent sale all lines moved quickly. I'd still recommend this store though.But I give this store Four , cause I believe you'll be able better in the future! Will definitely be back! read more

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I walked the entire length of the store without an employee even acknowledging me. It was on the way back, when I was coming back to the registers, when a woman asked if I needed help. When I was in line there were two cashiers, but then one of them left for some reason instead of taking me to keep the line moving. And then there were three of us in line but still only the one cashier; she didn't call anyone to help. On the upside, I expected to pay $36 for my gloves and they only cost $23, which was an unexpected and very pleasant surprise. read more

It's huge! It really is. I like it. Very professional customer service. First associate I asked was able to lead me directly to the item of my interest. Located in a brand new structure, (across from Southgate) it's also aesthetically pleasing. If they don't have an item in stock...free shipping if they order it for you. There are some grand opening specials that continue in through mid-July, so check out their weekly ad. read more

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What a well put together sporting store. I'm at this store shopping for a football for my son. I have to say my eyes were just lit up. It was just so many football's to choose from It wasn't long that this nice looking and very nice guy said Hi.. His name and then he said can I help you Well Gary was a great help to me I got a new basketball and football I did get a chance to walk around this store and it's loaded with all kinds of good stuff all kinds of sporting gear and champing gear. Whatever you want for a outfit at the gym. Trust me you will find what you need and more Don't forget to sign up for your rewards card You can get special emails on sale items through out the store Welcome to south loop read more

DICK'S Sporting Goods - Take your pick - Sports Wear Near Me - Chicago, Illinois

I want to explain my bad experience with this store, I purchased a sneaker online and did not receive my order, where it was claimed by the delivery man from the company Doordasher, that the delivery was not made because he was unable to communicate with me, but in no way At that moment I received some kind of call or message about the delivery, I was following the delivery using the link that Dicks provided me, where it said that my order would be delivered at around 7:00pm, to my surprise my order did not arrive and after updating the link the information was already returned to the store, I went to the store the next day and was informed that no order had been returned and that they could not help me because the purchase was made online, I called customer service and the attendant informed me that I was going to make the refund, but I didn't receive any confirmation email, I waited 5 days, I got in touch via chat and the attendant informed me that the refund had already been made via gift card, and I didn't make any refund request through gift card, in short, he asked me to wait 48 hours for the responsible department to check my problem and so far nothing has been resolved. read more

It's so nice to have a Dick's in the city finally. They really rolled out the red carpet for the opening weekend. Well staffed with a plenty of friendly people to help you shop. I was able to get some new sportswear for the same price I would pay anywhere else (I wasn't expecting clearance items the first day it was open) but was kind of disappointed by their women's outdoor gear. They had plenty of men's Columbia gear but really nothing for women. Anyway, the store itself is massive, clean, and comprehensive. If you are shopping in the area or don't want to drive to the burbs to reach a Dick's, this is your place! read more

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I will buy some of my future sportswear and sporting goods at this store. I was treated well with a return item. They was highly professional in refunding my online purchases. Their customer service at this store is in a class by itself barred none. The prices are also reasonable and they have a markdown area on footwear as well. 5 stars rating is not enough for this store. I want to give them 7 stars. I can write a book them. read more

Gotta be one of the biggest Dick's I've ever seen! Seriously, one could get lost in this stadium sized sporting goods store. They've got everything you could imagine from shoes to equipment to apparel and then some. The only criticism I have is that the staff doesn't seem to cover all the corners of the massive place. I probably searched for some assistance for about 10 minutes before I was able to find someone to get me a different size. They did just open though so I'm sure they'll iron out the kinks and earn that extra star. read more

Sometimes some stores go overboard in their greetings, some even employ greeters, have to say never thought that would be a job, and others just flat out don't seem to even know you walked in. This Dick's falls in the last category. Not one person said hello, and no one inquired if I needed assistance either. This location is definitely geared towards clothing and accessories, there wasn't much in equipment. I was looking for an exercise bike and they do have many online, I wanted to see them. When it comes to certain items, I'm more of a touchy/feely must see it type. I wanted to check sizing and comfort. Let me save you the trip here if you're looking to compare, they only had one on display, and judging by the sale price when they move that one out, I doubt that they'll bring in any more, but then again there was no one to ask. This location left me uninspired. Too bad, because it's close to home. read more

We ordered golf shoes online and went to this location to pick it up as it would have been convenient..... Huge mistake, RUDE workers at customer service desk! Unhappy, rude, don't want to be there kind of workers......They didn't have our order because we didn't pick it up on time?! It was supposedly delivered and was held for 2 days. And because we didn't pick the up shoes in time, they either sent them back or sold them.....unclear on their explanation.... If we could give them no stars, we would give them NO STARS! Save yourself the aggravation and go somewhere else. read more

Ginormous! Its a welcome addition to the growing shopping in the loop. I bought a pair of sneakers as a gift and had to return because it was the wrong size, it was a hassle free experience. Hope they get enough business and stay. read more

Wow! Best customer service I've ever experienced! Talk about turning a frown upside down. I had stopped in on my way home to pick up a driving range mat for a golf simulator I'm building. The mat absolutely sucked and ripped apart after only a couple swings...Hey, it happens! Sometimes products suck...But what matters is how the company handles it. From online support to the store manager Paige they went above and beyond my expectations. Ironically, I only messaged them to let them know the product wasn't that great. But wow, they really did a phenomenal job listening to my concerns and providing resolution. I'll be a customer for life thanks to the amazing people working in this company. Also...the cashier was super cool. Can't remover his name but also phenomenal customer service. read more

It's Dicks. It's a giant warehouse sports store. They have a bunch of sporting goods. I bought binoculars here. The staff is very helpful. The binoculars section is kind of hidden. I asked the lady in the shoes section where the binoculars were and she pointed to lodging. This place is enormous but I just blindly said "ah okay" and just walked towards where I thought lodging might be. I should've asked for clarification because about halfway towards "lodging" I realized I had no idea where I was going. It was too early and I was too lazy to turn back so just committed and kept moseying towards lodging; wherever that may be. I hate Xmas shopping but I guess it's an adventure. I guess. The one guy at lodging seemed disinterested in helping but I usually read the reviews of a product on my phone anyway. I don't blame him either. It's Dicks. Who gives a shit Either way I was in and out rather quickly. Everyone was super nice and I found what I was looking for; kind of a metaphor for life. read more

Awful experience today. Dicks currently has a price match promotion going on right now. I went to purchase boxing headgear, normally $35 but $12 on Amazon. I went to the store, grabbed 2 headgears, and went to check out. The store manager then proceeded to deny the price match because Amazon was selling too cheap. There was literally a price match sign next to the register, and he refused to price match because of the price. Absolutely disgusting. I'll never set foot in that store again, neither should you. read more

This store itself is brand new, clean, huge, and has an aesthetically pleasing layout to it... ... my problem is that my preferences apparently don't overlap with the buyer's at all. I've been here a few times looking for items that shouldn't have been that hard to find: a normal, long-sleeved t-shirt (all they had were the skin tight compression ones); Bears gear the weekend before the season opener (their entire men's selection was navy Cutler, Forte, and Allen jerseys... for a sporting goods store a mile from Soldier Field, I was expecting a much bigger section of Bears stuff than that); running pants; and Callaway golf balls. Each time, I've left empty handed and disappointed. Said differently? This store is basically exactly the opposite of the Sports Authority on LaSalle: that store has the right merchandise in a terrible physical store. Dick's on Canal seemingly has none of the right merchandise in a beautiful physical store. An overhaul of their clothing section/strategy and I'd frequent this place! read more

Its huge, clean, so new it almost has that new car smell. Staff was pretty friendly. Huge selection on clothing, which is separated into sections by brand. I liked that all the team gear was also separated into their own sections. I don't usually like having to ask people to open a dressing room for me, but hey at least it was a very clean and roomy dressing room! read more

Very well run and friendly store. If you are looking for golf clubs, Alex is very helpful. I was really impressed with his advice and customer service. read more

Bad service. Representative preferred to tell me to go online to look for what I was looking for instead of keeping the sale in house. I asked if she can still check availability of said product at a different location & she said she'd call a different representative however reiterated that I can still do it online. I waited 20 minutes before I decided to get it online (found said product even cheaper at amazon). Representative never came to me & instead was fooling around with the representative I originally asked for help from. read more

Brittany and the manager Alex made my shopping experience absolutely perfect. I was having an absolutely terrible day and decided to treat myself a new bat. I was very indecisive about my purchase and even considered going elsewhere but I'm so glad I went with my gut. I've already been here twice in the past week and I'll be sure to return and I hope I get to see them again! They absolutely made my day and put the biggest kool aid smile on my face. So long story short they both are my cousins now LOL. read more

Good store in the south loop with a good selection. Clean, friendly staff. The only thing that was a bit odd was that we asked for help picking out a baseball mitt and the guy didn't come out for like 10 minutes and then we had to ask again. Kind of frustrating but he was nice nonetheless. read more

I really feel this location has stepped up their game in the last couple months. Came in last night (3/17) and every single employee that encountered us asked if we needed any assistance. Very friendly! Additionally, I feel like they reworked the layout and it looks much cleaner in some of the sections. Keep up the great work! read more

Lower star rating because of the rude and less than helpful cashier named Sheree. I had a coupon but she wouldn't honor it because the barcode was "too blurry" and wouldn't scan. I ended up returning my entire purchase of six sports bras and four pairs of Nike cropped pants because of her. I actually got the same items at Nordstrom Rack for about 30% less. Sheree, do the world a favor get a new job if you can't stand working there. Also bad selection on sizes. Mostly smalls and mediums in stock and hardly any larges. read more

I ordered a few things on line and needed to return a few. The young person at the cash register was not big into customer service. I had planned to replace the things I returned and get a bunch more. The flat customer service was a turn off, I'll go elsewhere. Too bad, it is convenient. read more

Decent selection but the store was a ghost town. I had to go all the way back to the register to ask a cashier (who was waiting on someone ) a question about a product. That's just ridiculous in a business that size. I guess because they have no brick and mortar competition, they can slight us on customer service. Frustrating and disappointing read more

Experienced the "convenience" of in store pickup, with the product hand delivered by the manager, only after I waited at the machine for a while. I actually had to find someone to attend to the machine. After he processed, the manager then pointed me to the long register line, in which I had to wait to get my parking validated by the cashier, despite already buying the product. Oh well for quick convenience. Back to Amazon. Retail just doesn't get it. read more

I went into today looking a for new fit, and a nice worker named Ronny helped me get a nice fit! He helped me pick some fresh kicks and some nice joggers and a matching hoodie to go with it, on top of that he was very helpful and nice to me! That man needs to be promoted ASAP! SHOUTOUT RONNY MAN!!!! read more

Great customer service. Haven't had many bad experience except when I returned about $200 worth of except use equipment that went faulty on me. Had to explain why it went faulty which isn't my job to do. Got my money back! So it all worked out, other Han that I'm always buying items here. read more

I've worked in retail management for many years. This store has the WORST customer service ever. No one EVER speaks to me and unless I seek out someone, there is never anyone to assist you. The one and only day I was greeted was when I know for a fact there was a corporate walk thru... I know because I've been part of them many times. The convenience is the ONLY reason I will return. I've got a 10 year old sports addict so we need equipment and gear often. If I didn't live in the area, this place would not get my business. It's clean and well stocked but that's it. read more

This store hadn't been open for a week when I stopped by with an extensive list of very specific items. The clerk that helped me, I think his name was Abid, was able to locate everything I asked him about with ease and gave me direction on the things I wasn't so knowledgeable about. Wonderful. The prices were great, the store was clean and organized. The cashier was also a personable, chatty girl that told me about opportunities to save and attractions in the newly developed neighborhood that I might enjoy. This relieved my headache from Sports Authority. This Dick's location has put together a really great team and I commend them and the manager who selected such great staff. read more

Great store and selection.. unless you are looking for anything fishing, then its super mediocre. I remember every Dicks I have ever been to has had a massive fishing selection. What do I have to drive to Niles for anything relevant now? Considering there is basically nowhere to shop for lake michigan fishing this is a huge let down. read more

Since I was in the neighborhood visiting friends, I decide to give this place a visit. Bad mistake!! The atmosphere was so different compared to the suburb locations. No employee was helpful. The policy in the suburb locations is so much different that this store. This store will not try to help you at all, not even the store supervisor will help. It seems that they don't care if you make a purchase or not. Don't even waste your time and submit a comment to corporate, they will never respond. read more

Here is an idea - in a massive store employ people to assist customers. Also the store has 1 million running shoes and 3 options for court shoes for women. No one to ask for help or assistance every time we come in here. Nowhere else to gi is what they are banking on I guess. read more

They took 10 days to restring and regrip two rackets. They did not call me when they were done. When I went to pick them up I saw the grips were not done properly. They offered to redo them but it would take another day or two, and I wasn't willing to wait any longer. I complained about the poor quality of work, how long it took, and that they didn't call me when finished. They just shrugged their shoulders and said,"Yeah, we're not very good with this stuff." So I'll give them 1 star for honesty. read more

Nice interior and shopping experience. Staff was approachable and helpful. Clean and in a near other major retailers.

Not a great spot for help buying golf clubs. I went in to get a new driver. Good selection. However the golf simulater was broken and they had no golf pro working. If your going to advertise the fact you help with club fittings and club selections it would be a good idea to have someone working who knows a little about golf. read more

I looked at the advertisement, and they said they had all 32 NFL teams. Disappointment, only one team at the Canal's Dicks Sporting Goods

I been buying all my kids and family things here. It's easier and closer but I asked Candice for help on my son bike . And received an attitude like I was wasting her time. I explained I bought my son bike about 2 yrs ago but wasn't sure. I purchased a warranty and I wast sure when it expired. She said she couldn't help me and put me on hold and one of the managers got on the phone and gave me a number to call. I called 1866 no sweat warranty they claim and talk to Gio and he said he could look up my information for my son bike that I spent $500 . This will be the last time I will ever go to this store . SERVICE SUCKS when you need help your on your own . Very disappointed I will take my business some where else that can answer my questions without attitudes. read more