What a great store. They have free parking and it's an indoor garage. They have free filtered…read morewater. They have a second floor and a first floor that is vast and has everything you need for outdoor outdoors or indoor sports and hiking and camping. They also have a co-op mentality where you can own a piece of the store. They also are able to have things on sale and clearance because they also buy back used items and you get it for more than half the price off. I love the store because it's also right on a waterfront where you have a walk and you have artistic chairs and lots of geese and people come fishing. It's a wonderful location. And the staff are really nice and friendly.

If you want helpful, decent service by people who know their products...look elsewhere…read more Came in looking for toe spreaders, which the website claimed were in stock at this location. Upon arrival I approached an employee at the counter, scrolling on his phone. When I walked up to the desk I was given a very curt, "Hi," like it was somehow a d*ck move on my part to interrupt him with a question. Surprise surprise, he had no idea what I was talking about. Turns out that the website is shite for actually keeping stock updated because they weren't even available here to begin with. To summarize, bad website information caused me to waste a trip, and bad customer service caused me to decide my business might be better placed elsewhere. Truly tragic, as I did love this company, once upon a time.

I'm so impressed with the staff here. Joe really went above and beyond to help me with my snowboard…read moreand help me put my bindings on. I really appreciated how quickly he did it and took the time to explain everything to me. Zach was also very helpful in helping me find my bindings. I was pleasantly surprised that they have an on-site tech to help with ski, snowboard and bike services. Thanks Backcountry for helping me this season!

While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

I went to replace my 12 year old Patagonia jacket that delaminated and had other signs of wear. It…read morewas a great coat, but it was time. To my pleasant surprise, the manager said that the delaminating was considered a material defect. Even though the coat was more than a decade old, they replaced it with a brand new $500 jacket. I felt like I was stealing and asked them three times if they were sure about their decision, which they confirmed. I felt so guilty, I bought a $50 hat. I've always loved their products because of their practicality, fit, and style. Now I have one more reason to return.

Great products for rugged outdoor use…read more Even better service as I had a piece of wind/rain resistant jacket whose inner liner ripped and the store replaced it, no questions asked, no receipt. Life long convert here.

I'm writing this on the behalf of LORENZO. cool kid always helpful, and never disappoints! he…read moredidn't have me wait no longer than 5 mins for my curbside order!

They have a decent selection of sportswear and gear at reasonable price points. I visited this…read morelocation in search of snow pants for a recent ski trip. I was able to snag a pair of Columbia snow pants which surprisingly required no alterations at 60% off. For me that deal is a steal because ski gear isn't cheap! There was a decent amount of staff working the floor and when one of them noticed I needed a fitting room, they were quick to get me into one. This sporting goods store is tucked within the NEWCITY outdoor shopping mall. Garage parking was free for the first two hours if you validate here or at Mariano's.

Upon arrival I walked to the jackets and tried one on, immediately I was referred to the sale…read moresection and dismissed afterwards. Left me a little confused but I was still determined to find a certain beanie I was looking for. After I left the store with the beanie, I noticed the cashier had charged me $16 more than what the actual price was ($45). Pretty inconvenient since I was already at lunch with my family and a few blocks away. No idea if me being POC had anything to do with my experience but this store left a very bad taste in my mouth.

The staff was helpful once you asked for help, but did not proactively offer assistance. Store's…read morewell laid out with good options. I bought a coat for my dad and it seemed to be of good quality. Wish the discount was deeper since this is an outlet but the price was not too bad. It's worth noting though everything is final sale. Exchange is allowed within 7 days.

Whew. It was a bit painful shopping at this store because things are not cheap. My daughter's…read moreoutdoor preschool spends a good deal of time in the elements, and since we're going into the winter months it was time to pick up some stuff that would keep her warm in the frigid weather and snow. Our bank account took a hit today for sure. But the items you find here are going to last, so that's the silver lining. My first stop today in my cold weather shopping spree was a children's consignment store in the suburbs, and happened to find a Patagonia snow bib there in near perfect condition so that made me feel much better about the investment. Here at the Patagonia store, I bought a snow jacket, some fleece pants and a base layer pant, and a hat. We wandered into the Worn Wear section and they had a small section of children's items there, too, where I picked up another pair of fleece and a pair of snow pants. Their children's section was a bit smaller than I anticipated. They had coats, snow bibs, some pants, and so on, but they only had a single size of each at most. But I was able to get what I needed with the exception of a neck warmer, and I will admit to being a bit surprised they didn't carry that sort of item. They had a small play area! I wasn't expecting that at all but it definitely helped with a finicky two year old who woke from a car nap when we got to this store. It's not much--a small table with some blocks and a shape sorter--but it was enough for her to have fun and keep her occupied while I was deciding what I wanted which is worth a looooooooT. Parking was astonishingly easy for an early Saturday afternoon. We found a spot immediately and there were others around too. It is toward the outer edge of the Fulton Market district, but I still was expecting to have to drive around for a while or abandon the excursion altogether. Pay to park using the ParkChicago app.

I am on my second Patagonia winter coat. I bought the second one because I loved the first one…read more I had some issues with the zipper on the second one. My husband had some issues with his too. We brought them into the store. It's February, and we are in Chicago. I was worried that I would have to part with my coat for the repairs, but the repairs were made in the short time that we waited. :) I love that the Patagonia moto is, "if it is broken, then fix it". Not many retailers have that attitude. That is one of the reason that we buy garments from Patagonia! Thank you.

I recently put the buy online, and pick up in store option to the test at this North Face location…read more I had my eye on a women's arctic parka in off white and did not want to go through the hassle of mailing the return back in the event it did not work. I arrived at the store with my confirmation email on my phone and the requested photo identification. I did wait for a couple of minutes in the regular checkout line before being brought to a counter at the back of the store where my order was located. The clerk did the unboxing (really, opening the plastic bag) which is probably my least favorite part of online ordering--don't ask me why. Although the store was bustling on a Sunday afternoon, I was able to try on the coat in a fitting room. It was nice to be able to get fit advice from a professional at the store, and to look at the item in other colors, even though I ultimately went with my first choice. The entire process was speedy and certainly more fun than tangling with boxes and packing materials.

Towards the end of Michigan Avenue. Two levels of shopping. Service staff was friendly. Selections…read morewere nicely varied. Value was as you would expect, but we were able to catch some sale items which is always nice. Overall, a wonderful store.

Amazing staff - friendly, helpful shopping assistance, clean store well designed for a great…read moreexperience in the city. Great convenient location too.

I passed this store on my way to lunch and wanted to visit it before heading back to Michigan and…read moreI'm glad I did. Malik was very helpful and professional during his assistance and exhibited the type of customer service I don't mind driving 3hrs for. Will be visiting again and again! Josh

First time in the store today and we had a wonderful experience. Very pleasant and patient salesman…read morenamed Courtney helped me with a purchase of Barbour jacket. I was somewhat between sizes and he was able to determine what I needed. Another salesperson stopped by as we were at the checkout register and provided even further help and information about my purchase. We also learned that if we see something we like in the catalog, we can call the store directly and they will ship it free (this may be available within a certain distance from the store). Even though I know nothing about outdoor equipment etc, I did not feel out of place.

My wife and I were there today. What a beautiful store. The sales staff could not have been more…read morefriendly, helpful and knowledgeable. A great experience buying great merchandise. We will return and buy more the next time we are in Chicago. Very highly recommend.

I have had 2 ladies pants custom tailored here. I am a…read moredifficult fit. They worked with me to get it right. Wait times to get the order back have improved significantly since my first time. Cassi is just awesome - very good at her work, always a delight to meet and work with Great customer service, good fabrics choices make Arthur Lucca a great option for custom tailoring. I certainly recommend them if you are looking for custom tailoring. Ritu

Highly recommend!! My wedding dress arrived 3 sizes too big and came in a velvet material that is…read morevery difficult to tailor. But Arthur and Lucca worked magic and produced the wedding dress of my dreams! Not only did it fit me like a glove when they were done, but the bustle looked chic and held up so well.