I went to replace my 12 year old Patagonia jacket that delaminated and had other signs of wear. It…read morewas a great coat, but it was time. To my pleasant surprise, the manager said that the delaminating was considered a material defect. Even though the coat was more than a decade old, they replaced it with a brand new $500 jacket. I felt like I was stealing and asked them three times if they were sure about their decision, which they confirmed. I felt so guilty, I bought a $50 hat. I've always loved their products because of their practicality, fit, and style. Now I have one more reason to return.

Great products for rugged outdoor use…read more Even better service as I had a piece of wind/rain resistant jacket whose inner liner ripped and the store replaced it, no questions asked, no receipt. Life long convert here.

They have a decent selection of sportswear and gear at reasonable price points. I visited this…read morelocation in search of snow pants for a recent ski trip. I was able to snag a pair of Columbia snow pants which surprisingly required no alterations at 60% off. For me that deal is a steal because ski gear isn't cheap! There was a decent amount of staff working the floor and when one of them noticed I needed a fitting room, they were quick to get me into one. This sporting goods store is tucked within the NEWCITY outdoor shopping mall. Garage parking was free for the first two hours if you validate here or at Mariano's.

A bit more compact than some other DICK's Sporting good locations in Chicago but this location has…read moreall the different apparel and equipment you need for a wide variety of sports. It seems to me that if you're looking for larger home gym equipment, they don't have a lot of it on display here but if you're looking for sports equipment, branded apparel, golf equipment, and other smaller items -- you'll find what you're looking for at fairly reasonable prices. The checkout here is efficient and friendly and there's staff walking around the store if you have questions.

Upon arrival I walked to the jackets and tried one on, immediately I was referred to the sale…read moresection and dismissed afterwards. Left me a little confused but I was still determined to find a certain beanie I was looking for. After I left the store with the beanie, I noticed the cashier had charged me $16 more than what the actual price was ($45). Pretty inconvenient since I was already at lunch with my family and a few blocks away. No idea if me being POC had anything to do with my experience but this store left a very bad taste in my mouth.

The staff was helpful once you asked for help, but did not proactively offer assistance. Store's…read morewell laid out with good options. I bought a coat for my dad and it seemed to be of good quality. Wish the discount was deeper since this is an outlet but the price was not too bad. It's worth noting though everything is final sale. Exchange is allowed within 7 days.

Whew. It was a bit painful shopping at this store because things are not cheap. My daughter's…read moreoutdoor preschool spends a good deal of time in the elements, and since we're going into the winter months it was time to pick up some stuff that would keep her warm in the frigid weather and snow. Our bank account took a hit today for sure. But the items you find here are going to last, so that's the silver lining. My first stop today in my cold weather shopping spree was a children's consignment store in the suburbs, and happened to find a Patagonia snow bib there in near perfect condition so that made me feel much better about the investment. Here at the Patagonia store, I bought a snow jacket, some fleece pants and a base layer pant, and a hat. We wandered into the Worn Wear section and they had a small section of children's items there, too, where I picked up another pair of fleece and a pair of snow pants. Their children's section was a bit smaller than I anticipated. They had coats, snow bibs, some pants, and so on, but they only had a single size of each at most. But I was able to get what I needed with the exception of a neck warmer, and I will admit to being a bit surprised they didn't carry that sort of item. They had a small play area! I wasn't expecting that at all but it definitely helped with a finicky two year old who woke from a car nap when we got to this store. It's not much--a small table with some blocks and a shape sorter--but it was enough for her to have fun and keep her occupied while I was deciding what I wanted which is worth a looooooooT. Parking was astonishingly easy for an early Saturday afternoon. We found a spot immediately and there were others around too. It is toward the outer edge of the Fulton Market district, but I still was expecting to have to drive around for a while or abandon the excursion altogether. Pay to park using the ParkChicago app.

I love how big this store is, how well thought-out the layout and design is, and how friendly the…read morestaff is! They have a huge selection for kids, women, and men and if they don't have anything in-store, they are happy to order it for you online. Is Patagonia pricey? Yes. You're paying for high quality merchandise that is going to last you years if you take care of it. I also love that they offer free-repairs and trade-in value for old coats. The staff here was phenomenal. We came with my mom to buy coats for ourselves and the kids and I am pretty sure the staff spent the better part of 2.5 hours with us trying on different coats, talking through the different styles, etc. It took a while, but it was well worth the time spent and I am beyond thankful to the amazing team here for walking us through it all. It can be overwhelming with the choices and they helped us narrow it down to our exact needs. We have been very happy with our purchases especially with all the snow and the arctic temps we've had recently!

Towards the end of Michigan Avenue. Two levels of shopping. Service staff was friendly. Selections…read morewere nicely varied. Value was as you would expect, but we were able to catch some sale items which is always nice. Overall, a wonderful store.

The staff were sort of hanging around and not helping anyone, despite it being busy. We helped…read moreourselves and found what we needed. The men's selection of fall jackets (right on season) was smaller than expected. However, the woman at the register was wonderful. She signed us up for their email program, which gave us a 20% discount, which made the value incredible. She was also very friendly.

Amazing staff - friendly, helpful shopping assistance, clean store well designed for a great…read moreexperience in the city. Great convenient location too.

I passed this store on my way to lunch and wanted to visit it before heading back to Michigan and…read moreI'm glad I did. Malik was very helpful and professional during his assistance and exhibited the type of customer service I don't mind driving 3hrs for. Will be visiting again and again! Josh

Sergio rocks! He was extremely knowledgeable about the attributes of their extensive inventory of…read moreproducts and follow up services. This is not inexpensive, but is extremely high quality and well warranted.

I love this product since I have been shopping with this brand for a few years and when they opened…read morea walk-in store on Rush St. I was totally excited and stopped in to look and feel their product lines. They seems to showcase their seasonal items meaning they won't display their winter jackets until the fall season. This location only can wash almost every product and spray their water repellent to protect your garments. I was able to bring in my two jackets and after 72 hours, you can pick them up for FREE. Parking is available but limited. I recommend Arcteryx - on Rush.

First time in the store today and we had a wonderful experience. Very pleasant and patient salesman…read morenamed Courtney helped me with a purchase of Barbour jacket. I was somewhat between sizes and he was able to determine what I needed. Another salesperson stopped by as we were at the checkout register and provided even further help and information about my purchase. We also learned that if we see something we like in the catalog, we can call the store directly and they will ship it free (this may be available within a certain distance from the store). Even though I know nothing about outdoor equipment etc, I did not feel out of place.

My wife and I were there today. What a beautiful store. The sales staff could not have been more…read morefriendly, helpful and knowledgeable. A great experience buying great merchandise. We will return and buy more the next time we are in Chicago. Very highly recommend.