Today I picked up this sweet Bulls hat for only $20 + tax at Lids on State St. Thank you Juanito and Angel. I'll be back soon. read more

Lids - Hats Near Me - Chicago, Illinois

The worker Kayla - who claims she's the manager literally had the store closed on a Thursday from 3:30-4:30 because, "the workers are on break." WHAT?! how could she plausibly be a manager of a business?! At 3:30 I stopped by the store to buy a hat and she said they'd be closed until 4 or 4:30. As manager she at least could've been decisive when giving customers information. I asked her which time it would be and she couldn't even answer. Then I go back at 4 to check and she left her ghetto sign on the door. This is downtown Chicago store y'all. Lids - get more competent workers. Should probably let Kayla find another job. read more

Lids - Hats Near Me - Chicago, Illinois

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Best lids store location in Chicago hands down, the large selection and inventory of Chicago teams and even custom hats to say whatever you want, I usually go during the week when it's not too busy and the employees are decent. read more

only 1 stars because you guys had a hat I needed. Your service sucks though, I was told my hat will be stitched in a hr and it wasn't. I came back 1 hr 30 mins later to find out your machine was broke and someone was about o look at it. I needed my hat for a funeral and you guys said y'all could deliver on it. Asked me for my number so they'll call when to pick it up but never received a call. then the guy who took my payment, my number gone tell me he didn't call because he didn't have my number, he clearly told me write it on the paper with my name and gone say Aw I forgot. read more

I came here after having a terrible experience at another Lids store, and because it is the only one that does customization for hats, which I needed. When I walked in, I was greeted cheerfully by Ryan, who is an absolute rock star. She helped me find what I needed and provided me with helpful suggestions when I asked. This is out of the way for me, but I will come here every time I need sports apparel because this store offers amazing customer service. read more

John and the team at Lids on State always take care of me. They're attentive to customers and always willing to help out when I'm looking for something new (or old). Stopped by just in time today as they were putting a new drop on the shelves. Great job as always guys, keep it up. read more

This is my favorite Lids. Not only is it close to my job so I can come here often to check out the selections, but there's usually almost always a sale. I've bought some jewel of hats where people almost always stop me and ask where I got my hat from. Now $30 a hat might be expensive to some people, but they also have Chicago team exclusives that you can ONLY find at Lids. Almost everyone that works in the store is so helpful and courteous. Not only will they hold items for you, but they also tell you the best way to maximize their sales. You don't find that too much anywhere. The website is also a great place to look for deals as there's always some great things in their clearance section, and if you signed up for a Lids Access Pass you can save even more. read more

This Lids is off the charts! The selection is great (I found a florescent colored Blackhawks hat that I couldn't find anywhere else) and the staff are real nice. The manager even stopped what he was doing to have a conversation with me about how Patrick Kane is one of the best hockey players out there and how the Blackhawks will win the Cup again this year. The prices are in line with other Lids locations and they do accept the Lids card for discounts. Love this location! read more

Love this LIDS. They have clothing and hats in all Chicago Teams and hat in almost every team. read more

Lids - Hats Near Me - Chicago, Illinois

This location is convenient to those shopping as tourist. As a regular commuter downtown I don't mind walking to this location. Staff greeted me as I entered and within minutes a young man asked if needed help finding anything which I kindly declined. As I stood browsing for 10 minutes or so, he had asked a few more times and was courteous, not aggressive, and patient. Overall if they had a bigger selection of hats for each sport rather then what sport is in season at the moment they would have more business I think. Also because it's in the heart of downtown Chicago, they were a "little overboard with all the "Chicago" teams" 4 out of 5 only because their series "39Thirty" was very small and limited as that is my preference. I would still return to this location should I ever need to! read more

I only have great things to say about lids. If you are in search of a baseball hat u can't go wrong . read more

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Came here for 2 fitted hats; 1 for my infant son and 1 for my boyfriend. I was so happy to see that they had 59/50 hats as small as size 6. It looked so cute on my son, even though it will be a few months b4 he can really wear it, I had to get it. Found both hats I was looking for thanks to joanna (johana? Her hat said jojo) and got my sons hat embroidered with his name, thanks to Gary. Jojo was an awesome salesperson, went out of her way to sell me the lids card so I could save the most $ on my purchase, played with my son and was just very friendly and helpful in general. Gary's embroidery work was great and he was very patient with an oddball customer who was asking 8,000 questions. Great experience, great salespeople, will be coming back again soon! Only negative point I have is that the store is sooo small and crammed! But most lids are this way, and property value in the loop is high, so I can understand. read more

I had to exchange a hat that was bought for me 1 employee said I'll get full return price on an exchange... so i got the hat I wanted , when it was time to do the transaction for the exchange , another employee said no I can't exchange for the price you bought it for , so then I said ok , then he offered if I want to get some kind of hat stitching i said no thanks. Ends up he charged me for the stitching and only gave me half of the money that I paid for the hat i exchanged(I notice once i got home) this was all done at the Chicago outlet mall in rosemount IL. This gets better so few weeks past and I just decide to buy another cap on line lids.com I placed my order eta said 4-5 b. Days. Guess what , got my cap 2 months later... wow I own over 30 baseball hats. All bought at lids , never again I would spend another dollar at lids horrible experience... start just shopping at footlocker for my baseball hats. Stay away from lids online shopping once again stay away from lids online shopping. Also stay away from lids in the Chicago outlet mall in rosemount... the Mgr scammed me and lied to me... Mgr work of bonus so i bet every scam he does add more money on his check. I gave only 1 start cause it's the Lowest rating here bout I really give them ZERO starts. Stay away from lids online shopping scams read more

This place is fine if you need an MLB fitted. Their selection of NBA caps is abysmal. I stopped in today and the place smelled like weed, although that was probably attributable to some customers. On my way out I thought I saw a Jeff Hamilton leather in the window. I had to check my iPhone to make sure it was still 2012. read more

10:10am posted hours are 10am- 7pm but door is locked. Knocked 3 times but the employee 5 feet away didn't even make eye contact. Off to Macy's. read more

I love the section at this store. I live in CA and come here to get hats I can't get anywhere else. But the customer service sucks. I was in there yesterday and had some questions about the fit of a hat, the employee I talked to acted like I bothering him and wouldn't look at me. I really felt like leaving, but knew I had to buy the hat there. I had another interaction with the same employee and again seemed like I was putting him out. I wish I could buy the hats online and avoid employees like this. read more

Chris was outstanding. I came in towards closing to get an embroidery done. He was so welcoming and I did not feel rushed one bit. We worked together to ensure my custom piece came out to my exact requests. I could not be more thankful! Will definitely be coming back again! Thank you. read more

Worst customer service ever! I purchased two hats that were delivered to the store and signed for by the store manager. They never called to say the hats arrived, so I just went to get them two days later with delivery confirmation in hand. No one in the store had a clue to where the hats were. I was told to go home and wait for them to call me. I decided to call the 1-800 customer service to see what can be done to find the hats that were delivered and signed for by the store manager. After listening to the 3rd awful customer service rep eat his lunch in my ear, I was told to wait 10 more business days for the hats to arrive. They have ruined two special occasions and I will never shop here again. read more