I just started shopping at Zara again and remember why I stopped in the first place - the lines are horrendous. I don't dare shop here on the weekends. The few times I've gone on the weekdays during opening or after lunch, I've still had to wait at least 45 minutes. They should consider a separate area for returns since that seems to be what eats up the time here. I will never fathom why when they do returns, they must tag and hang everything in the process. It's is time consuming and inefficient. Order pickup, refunds, purchases - all the same line and all the same nightmare. Occasionally the kids section or mens open up their registers, but it's hardly the case. I spend more time here in line than I actually do shopping and when I think I want to make a purchase, the lines deter me. I don't see how Zara doesn't see this as a issue and a hindrance on making sales. read more

I love the service here! I was helped by Rochelle, and she was very helpful, professional, & just overall amazing! She was able to answer all my questions with ease and helped me find all that I needed! I asked if she was the manager and to my surprise she actually isn't! She is just able to do everything and anything. By far the best in the business. Zara execs, give this woman a raise IMMEDIATETLY!!! UPDATE: Rochelle is still by far one of the best if not THE best employee I've ever encountered. A new employee that helped me a bunch and also provided excellent customer service was Emilie! She was very professional and assisted me in getting the items I wanted very efficiently! GOOD JOB ZARA FOR HIRING SUCH HARD WORKERS! read more

Literally turn around and go somewhere else unless you have 2 extra hours to stay in line. Most of the clothing is not organized. A thrift store is more organized than this place. read more

Zara - Women's Clothing Near Me - Cerritos, California

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Awful customer service! I'd misplaced my receipt for a pair of pants (that did not end up fitting) and I wanted to exchange them for something in the store. Welp that's wasn't an option. They would only allow me to exchange them for a larger size. Okay fine, I ended up getting the XXL (I am ALWAYS an XL in their pants). Once again fitting rooms STILL CLOSED!! The material of the pants have ZERO stretch and fit so awkwardly, so I went back into the store to ask ONCE AGAIN for an exchange for something else. NOW THAT THE FITTING ROOMS ARE OPEN I think it is UNFAIR to tell me NO to an exchange for something else since I misplaced my receipt because HAD THE FITTING ROOMS BEEN OPEN A FEW WEEKS AGO I WOULD HAVE NEVER EVEN PURCHASED THE PANTS SINCE THEY WOULDN'T HAVE FIT!! Just got off the phone with online customer service and Omar the representative still refused to give me an exchange and also would not transfer me to a manager. SUCH BS considering dressing rooms were closed and all I ask is for an exchange for something else. Kinda over this place anyway, the lines are always ridiculously long. read more

This store sucks. Clothes are not made for woman with boobs Forsure... lines are stupid... customer service is even worse... workers in the fitting room are straight assholes and talk negatively to each other on the job... one cashier on the weekend... good luck! read more

The floor manager at this store is extremely rude and unhelpful. I wanted to exchange a top I got as a gift, she refused to do so without receipt even though it was with tags and literally still being sold on the floor! I didn't get a gift receipt when it was given to me and it was literally one item and I was purchasing multiple items and just wanted an exchange. Her tone was very rude and demeaning. read more

Why there was only one line open to check out today at 3pm is absurd! I wasted my time 30 minutes standing outside waiting to get it in, to just walk around for 5 minutes to only waste 30 more minutes in the only check out line that was open! The line was literally to the entrance of the store and was barely moving! Seriously! It's Ridiculous! There was tons of workers on the floor wondering around for free when they could've been behind a cash register! Why do you have a greeter at the door? Assign that person to cashier for god sakes! The pure stupidity of how this store is run is beyond me! I ended up putting all my stuff I was going to buy back on the rack and walked out! I saw many people do the same outside as well as inside the store! That can't be good for business! Get better management! read more

Zara - People wondering if there's any workers doing there jobs! - Women's Clothing Near Me - Cerritos, California

Horrible store.... The management is super rude.... All the employees ignore you. They act super snooty when you ask for a different size it's like there dreading actually doing there work. This store needs a reality check. Never coming back read more

This store is poorly managed. The wait time for payment was over an hour long. Many customers were returning and exchanging many items, in the same lines as regular customers. The whole process was painfully slow. It was a terrible shopping experience. The prices were great but not worth he hazle read more

Ended up with a defective pair of jeans, came in to return only 2 days later. Had tags and receipt. Darrell the manager would not return after I waited in line 30+ minutes. I even called to make sure I could return prior to driving to the store. Now I'm standing here on hold with customer service 10 minutes and counting. So disappointing. Horrible customer service all around from the messy store, long lines, and managements additive. read more

Zara - Women's Clothing Near Me - Cerritos, California

Very long lines, no type of customer service Expect to wait 20-030 min in line to pay. You figure with all the bad reviews they would address the issue, but they don't seem to care read more

Purchased a top on Sunday. Went to put it on cut off the tags and then realized there was a huge hole on the sleeve. Called the store to find a resolution for an exchange. Manager Tracy was unbothered about the fact that store has no quality control and doesn't mind selling product that are damaged and would not make an exception for exchange. Shirt was $39 and unable to wear it at all. I removed interior tag to be comfortable wearing the shirt as the tag is right on the side of the shirt. Return policy dictates any interior tag removed doesn't make it eligible for exchange even given that it was sold damaged. Poor service, subpar quality not worth the money for these products. read more

Zara - Shirt that I purchased with a hole on the sleeve and unable to exchange it. Shop elsewhere. - Women's Clothing Near Me - Cerritos, California

I come here because my wife makes me.. the line is always long they had like 2 registers open while they were busy talking g or arguing in the back.. poor customer service ... took like 35 minutes waiting in that damn line read more

Beware!!!! B4 you shop!! They WILL NOT give you a store credit or your money back without a receipt if you need to return anything from damaged goods to just not into it. They will ONLY give you a swap for SAME item. AND.... If they DON'T have it in stock guess what YOUR #%^* OUT OF LUCK!!! I've spent plenty of money at this store and will never return again! I'm speechless... and these mall shops wonder why they can't compete with amazon!!! read more

Literally THE WORST shopping experience EVERY single time. This store is so poorly managed, the customer service is nonexistent, the store manager Eric is *apathetic* at best, and with every visit to this store I promise myself it'll be my last. This place is a complete joke - whoever is running Zara's corporate retail needs to look at this location and shut it down immediately. A disgrace to the brand, honestly! Will never step foot in this shit show of a store again read more

I waited in a one hour ten minute line just to buy one item. there were two people at the register and the line was so long it was in a shape of a pretzel. holy sheeeeeeeet !!!!!! I can not believe the manager isn't doing anything about this. This is becoming a common thing in Zara stores. I refuse to accept this and so here you go Zara, you waste my time, I will respond with this one star. Eff you, the managers of your stupid stores, and your company ! read more

Currently at Zara and these LINES are ridiculous. They need more cashiers or maybe faster cashiers. I thought forever 21 was worst but I think Zara tops it. read more

This store is absolutely terrible! The check out process takes about an HOUR! The AC is never on, you are literally sweating as you wait to make a purchase and again that wait time to check out is absolutely unacceptable. The cashier should not be taking their sweet time to hang returns that should be assigned to the useless employees walking around. Save the time shop online and pray you don't need to make a return. This store sucks! read more

Even 1 star is too much for cerritos Zara. Employees were not trained at all and they do NOT know what they are doing. When I tried to check out I had to wait about an hour but only 2 people were in front of me. You know what that means right? Checker had to call the manager every few minutes. Last week I came to return 1 item and I had to wait 1.5hrs. And I thought I finally returned the item and the girl told me no reciepts and will be getting an email. Before exiting the store I waited for the email to arrive. Guess what? No email!! So frustating!!! Went back to the girl told her I didnt get an email and she told me she was looking for me because return didnt go through. Is she crazy? What if I have just walked out the store thinking return was processed???? AND I was at the store near her the entire time and she DID NOT look for me. Such a liar!! Never ever going to shop at Zara ever again!!! There are so much better stores with better customer service. I am done here. read more

the workers on floor are so rude!! it's like they don't want you looking at the go backs on the racks , they will literally stand next to you and try to get you to leave from that area like ??? i saw something i liked from there and wanted it but i had to not get it because i was basically asked to move and look somewhere else ! not coming back here again . read more

What's up with this location?the fitting rooms were closed by 8:30 and they close the store at 9. Not sure corporate is aware because I doubt they're suppose to do that. I've worked in retail before and this was never allowed. The staff looked like they hate working there,ask a question and they're all rude. read more

Three days of long, long lines wrapped around the store several times. Slow cashiers. Store managers were unhelpful and are not problem solvers. Order online and return for free. Don't waste your time at the stores where fitting rooms are closed and you're forced to stand in ridiculous lines to return. If it is hard to return than to buy, keep your money. My last return, thank god, and I'm not coming back. read more

Zara - This is only one side of the line. - Women's Clothing Near Me - Cerritos, California

Zero stars. WORST CUSTOMER SERVICE EVER. The employees here are so rude. I was making a return at the Zara Kids section and the cashier told me there's a sign that says that register is only for payments with the meanest attitude. She told me she'll do it that one time but that next time do it at the main register as if she was scolding a child. Did she have to be mean about it? No. Did she choose to? Yes. She did the return, gave me the receipt and didn't acknowledge me after that. I said thanks but she called up the next customer and pretended I'm not standing right there. As I left the area, I checked if there was a sign, and there was NO FORKING SIGN anywhere in that department. So, screw this store, and screw the employees. I really can't wait for the day Zara runs out of business. I'm never shopping here or any other Zara branch ever again. read more

Yelp Challenge 2017 22/100 I was at the mall today and stopped by because my friend mentioned that they are having a sale. It's the busiest I've ever seen this store. There are some really good deals including dresses for $9.99, pants and jeans for $29.99, and tops for $7.99. They must be trying to clear out their inventory, because these are the lowest prices I've ever seen. There was a bit of a wait for the waiting room and also for the register. Considering how crazy it was in there, the sales people were all really nice. I have a lot of clothes from here and the quality is really good. Most importantly, everything I've purchased from here has been washable. read more

Nice store but Terrible customer service. Why only have two registers in the women? When asked why the associate said because of Covid. So creating a huge line in the store is supposed to help w Covid?? Most inept response First they don't let you try on anything because of Covid. So when u come back to return - u have to wait an hour ?? Absolutely terrible At least make a dedicated line just for returns This Covid excuses is not a good one. U r making it worse for people to hang out and wait in long lines If this was about Covid then expedite people To leave as quickly as possible. Not standing amd waiting . read more

Badly managed. At least 15 people in the check out line and only two people two check them out. No valor for the customers time and corona virus concerns where people should be in and out. There are so many employees just walking around. But no regard for customers time who want to buy merchandise. read more

At about 1:20pm the manager "Darnell" light skin tall guy with blonde locs was extremely rude. Line was nearly out the door and when i asked him if he could ring up one more customer he scolded me and gave me a terrible attitude. I am here purchasing my daughters graduation outfit and i have spent so much money here and i can't believe the way I was treated by darnell. I asked his staff to confirm his name and they said they couldn't. Truly very poor customer service from a manager. read more

This is the worse Zara EVER. Last time I'm ever coming back to this store! First of all, the line is absolutely ridiculous. I came on a Monday and had to wait 35 minutes to make a return. 35 minutes!!!!!!!! I will never come back again!! I I will be sticking to the Zara at the Santa Anita Mall! read more

Came into the store to return some items and I waited in line for 25 min. In the whole store I only seen about 5 employees which never greeted nor asked for assistance. Once I got to the register the employee advise me that I couldn't return my items because it was past the 30 day mark. She gave me a number to call " customer care" and advise me that they will give me a case number which then I could return the items. I called and I spoke with Michel from customer Care and was told the opposite. He advise that NO items are return within the 30 day period with NO EXCEPTIONS. This experience was the worst. Zara needs to inform there employees properly without giving the incorrect information to customer. It was such a waist of time and not helpful at all. read more

The lines to return and check out are unforgivable. Currently in line. Still waiting and it's been like 30min

Both jeans from Zara the skinny blue island collection ripped from the back pocket and crotch area. They are identical jeans I purchased them twice. Unfortunately they couldn't give me money back because I took the internal tags off and without receipts they can't validate a manufacturer defect. I payed full price for both and got 3 months worth of use. Use Gap instead this jeans are a disgrace I had Past experience with other jeans from Zara in the past. read more

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I'm not usually one to write reviews on stores like Zara on Yelp, but the rest of the bad reviews are on point... this Zara is the WORST. It's almost like the employees deliberately go out of their way to offer you the rudest customer service possible. On the sales floor, the employees legitimately avert their glance when they see you or when you try to get their attention. When they do bless you with their attention, they quickly answer your questions clearly in an attempt to get rid of you ASAP. The Cerritos mall already generally sucks, so there really is no need to ever go here. read more

5:00pm waited in a long line to be told I was in the wrong line for pickup. I never complained. Was okay it being my fault even though I looked to find someone to ask. Saw no one. A manager followed me to the pick up line to say, " There was a guy up front of the store you just didn't see him. You could of asked him." As he walked by. Didn't even stop to acknowledge me. Okay. Cool. Partly my fault but how about your managers and team walk around and be perceptive of your lines. Would of been fine and been okay thinking it was my bad, but you don't need to save your team as you blame customers for your teams lack of awareness. Didn't need to follow me either. I wasn't even aware you were listening to the cashier telling me I was in the wrong line. Would of been fine if that guy never said anything. read more

I don't know how to express in words how incredibly happy I am that there is a Zara within a few miles from me. I don't have to buy everything online anymore! - - - They have a women's section, a men's section, and a kid's section! To be honest, I only really have been to the kid's section, because I'm obsessed with buying my baby anything and everything. Hahaha. Anyway, I love it! Everything is so trendy, and I love that they have simple things that look amazing. The prices are not too cheap, nor are they too expensive. - - - I can't wait to buy more stuff! Yay! read more

Zara - Baby Clothes!!! (I wish I could've bought them all!) - Women's Clothing Near Me - Cerritos, California

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This Zara's location has 3 store that are connected for Women, men and children. Went in today with my wife. Picked a shirt and pants to try on. Dressing rooms were closed so I put the pants back. Thought I would buy the shirt so went to the register in the men's store. The register was closed in the men's store and children's store. The only register open was in the women's store. The line went from the back of the store to the front and curved around. I put the shirt back. read more

Don't come here unless you feel like standing in line for 40 min I've been here 3 times hoping it'd be better but each time is hectic!

Honestly I'm all about online orders whether it be shipping or pick up in store and the process is such a breeze. Today I had an online order pick up and let me just tell you how amazing the customer service was from Ayana(I hope I spelled that right) and Tracy was. Beyond amazing and helpful, experiences like this keep me coming back and appreciating employees like this who go out of their way to be extra helpful. Thanks again for a great experience it truly helps when with a toddler. You girls rock! read more

Zara has honestly the worst customer service EVER .. I order over $200 in jeans only received two of my five pairs and their won't assist me with my missing items that was left on the street by their cheap carrier service. I have been waiting for two weeks to speak to a supervisor( no one has called ) left 2 messages with their customer service reps .. Zara don't care about their customers it shouldn't be such a hard thing to do .. ppl don't waste their time making phone calls looking for the same items to be sent again. For a billon dollar company 3 pairs of jeans and a headband is more valuable then a loyal customer.. I didn't even want a refund just a reshipment of my jeans .. you hear me I JUST WANT MY DAMN JEAN ZARA AND MY HEADBAND PERIODT... I wish I could have selected zero stars read more

Came in today to return some online orders, i had BOTH the receipt and the merchandise and they told me the order was invalid. The cashier called for the manager- Eric Turner and he was THE WORST customer service you will ever see. He told us out right that by being upset about not being able to return an item with receipt and merchandise less than a week old, that we were being pushy and unappreciative of his help, WHICH he made clear that HE WAS DOING US A FAVORABLE, and eventually WALKED AWAY AND REFUSES to help. Once we demanded a refund of other merchandise bought, he said BECAUSE WE ALREADY PAID WE HAD TO GET BACK IN LINE. HORRIBLE CUSTOMER SERVICE! read more

Employees here are so rude. I was in front of a dress looking for a size when an employee cut me to look for a size for another customer that needed another size in the dressing room. No excuse me, no apology, nothing. I legit was standing in front of a dress looking for a size and she did not care if I was standing there. I don't know if this review will get to corporate but they need to take a look at all these reviews because if I was the owner I'd be pissed if my employees were treating my paying customers this way. I think these employees fail to see that customers are why they have a job at Zara. read more