Worst experience ever , the employee there named Kimberly or "Kim " has the most unprofessional customer service . And then I spoke to the manager about the situation and he definitely did not seem to care much . How disappointing. read more

Lay... he's a phenomenal employee and it's because of him we'll be coming back again. It's not wry often you come across exceptional people and he's definitely one of them. He blessed us beyond measure. Thank you Lay for making my little guys night. read more

This store has horrible customer service.. I had an encounter with an extremely rude employee who inserted herself into my conversation which she was not a part of! I was talking to my kid about a sale that was going and was saying that I was confused about which items were included in the sale and she very rudely said, "there's a sign on the table"... I mean very very rude, rolling her eyes, sarcastic... even said "well that's not my problem, I just work here" when I said I wasn't sure which items were included in the sale cause the sign didn't specify... as I kindly asked another employee if she can specify.. again, no one was asking her, yet she decided to rudely insert herself into the conversation.. when I let her know that there was no need to be rude she just snapped at me then proceeded to laugh at us with another employee (a male).. Her behavior even seemed to make the employee helping me uncomfortable (as that individual was being totally professional).. These employees had no name tags on so there was no way of knowing who she was.. but she had on a midriff exposing top, tattoos on her hips/waist and arms .. a butterfly and clock tattoo.. even my kid said "whoah she was so rude! Why was she acting like that toward us?!" And we are the calmest people.. it was so odd, so unprofessional and uncalled for and I don't know why they have employees working at the store who are so immature and disrespectful to paying customers and don't know how interact appropriately with guests. I will not return my business to that store until they hire employees who interact appropriately and respectfully with people. There wasn't even a manager in sight so who knows who is supervising these employees! Horrible! read more

i love this cotton on. all the staff are so cool and awesome and so nice. as a customer, i don't see why there is a low rating for this store! they have almost all the cotton on items in competition with the irvine location. definitely dont let the bad reviews dictate your decision to shop here!! 10/10 customer service! read more

I came here on Saturday and terrible service by the manager. I have never encountered a bad service in the retail industry. I asked to try on a jacket and the manager said "are you going to buy it?" With a rude attitude. She asked multiple times. I decided to take the jacket and was still walking around shopping and I felt like I was being followed all around the store. When I went to go pay, the guy at the register was super nice only positive thing about the experience was him.He wanted to make sure my app was working because I was struggling on getting logged back in to get a discount and I didn't mind if it was working or not but he insisted on making sure I got the discount. The line started piling up and the rude manager came and assumed as if it was my fault and I couldn't pay for it which was not the case. I would never come back to this location again. I wasn't local but I was in the area and wow. Honestly just wow. From reading the other reviews something definitely needs to change because it is multiple complaints about this store. read more

I love this store so many cute clothes for boys and girls. I feel like it might be the best store in Cerritos mall. Let me give you a scenario, so you're shopping with your best friend and her kid . You're officially done. She still has a bunch more to go. Take the kid and go into Cotton on for kids . Park in front of the TV. Pull up a little wooden chair and watch Shrek. Don't worry, the employees are on board with This activity. If the tv is not playing, they will go to the back and put it on for you. By the time your friends back You've already found five things you have to buy for her son. Excellent way to get rest , distract the kid and shop at the same time. #5StarCottonOnForKids. read more

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I went to this store today and it was ok the clothes were nice and the prices were good but I got confused when they asked if I wanted a bag for my items for 10 cents. I don't mind paying for a bag, but I've never heard of a clothing store charging for one. Also, I went to Burlington afterward, and I didn't have to pay for a bag. I would've given them a 4, but the bag purchase was weird. read more

Cotton On - Summer Dress - Women's Clothing Near Me - Cerritos, California

Clothes are cute. They are a little on the pricey side so just be prepared to pay $100+ for 2 products. Service was great when I went to the fitting rooms. Beware though, I bought something that was listed at $79.99 but was charged $89.99. I didn't realize until I got home. Always check the receipts after purchasing at this place. Won't be coming back. Service does not make up for misleading pricings read more

Cotton On - Women's Clothing Near Me - Cerritos, California

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Items are very cute here! Howeveeerrrr... I was in line to pay for my jeans when the cashiers and other employees were just talking incredibly inappropriate about another girl they work with. Body shaming and saying really mean things about her looks. I don't shop here, i'm not really a local but seriously? Instead of fixing the sales floor because it looks ran through yall are all up there talking bad about another girls looks? I dont know this girl or what her work ethics are for these braindead girlies to be up there talking but this is giving jealousy and bitterness. They saw my face when they loudly body shamed her and walked away to the corner to continue their lil chat. These girls weren't even pretty either so idk? maybe the call was coming from inside the house? LMAO cotton on yall need to get your employees some therapy because what...Anyways 0 zero stars if i could. TERRIBLE SERVICE. Nasty behavior forreal. read more

The service was really bad never coming here again wanted to go inside with my daughter to the fitting room and see how it fits ,told me I couldn't go in first time ever someone told me I couldn't go inside. The selection was bad also just mostly had small sizes another reason why I'm not coming back . The value of cloths was decent for the price was insane . read more

5 stars simply because Carlos was the MOST helpful employee I have ever encountered. he assisted with my store order pick up as well as a return and helped me check out with a ship to home item that they didn't have in stock. He also made sure to correct sale pricing for me. Changed my day! Give this guy a raise cause ive been to every cotton on store and never had customer service like this before. Thanks again! read more

After reading the few last reviews clearly something is wrong in management because I had the same issue as two other reviews I had been waiting to get rung up and when the cashier Lizett finally came to help she asked if I was ready I said yes went up to the register placed my items she pulled them closer to her then grabbed her phone to finish texting her friends I would for a good minute while I'm just staring at her waiting to get checked out. I've never experienced that which is why I found the need to make this review hoping management sees this. It felt pretty disrespectful and hopefully some changes can be made so that customers don't continue to have this issue. read more

Cotton on kids - cashier Asian girl named destini gave an attitude and was on her cell phone. Even when I went up to register she finished her text or social media first before ringing me up. No hi how are u just "u using cash or card?" And no thank u after. read more

Would give 0 stars if I could, the cashier Stephanie was really rude and was on her phone. Wont be coming back even if it's the closest location near me. 0/5 read more

really rude and the workers were on their phones and didn't even remove the ink magnet tag on my pants