Wish it would be "0" I can't believe how unprofessional and rude the employees are. I have never been to a store that lacks so much professionalism and customer service. I loved shopping at Zara until I walked into this store. Corporate needs to "secret shop" or do something with those terrible employees. Today I witness not only discrimination but the lack of empathy from associates who have 0 training when it comes to loss prevention. They judge customers based on race and appearance which is sad and pathetic. Do better Zara! read more

Zara here better than in South Coast Plaza, they not too crowd, the line may long but we can get in faster than over there. A lot of women items are on sale, seem like mah kitty harvested mores than me :D. Better get in the checkout line first, while you waiting for ur "novia" looking stuffs. read more

Zara - Women's Clothing Near Me - Cerritos, California

*SEE SOMETHING SAY SOMETHING * I am writing this review in disbelief,today i had to experience two employees being mistreated by who i assume is the store manager.I am angry at myself for not approaching this manager myself but once again i was in disbelief at what i observed! I don't think i can even describe it but what i saw was this store manager be demeaning by shooing two employees away and on one the occasions from where i was standing it appeared that this manager "gently" push an employee away with her forearm and once again shooed the employee away ! I can see how uncomfortable the employees were when the store manager will come near and when i approached an employee to ask for the lady's name she informed me that they were not allowed to share the name ! I was able to speak to another manager in the men's section to share what i observed but again i was not provided with the information! However i was not going to leave without getting the name because what i saw was unacceptable and it made me upset and uncomfortable!! i could only imagine what the employees feel ! Nonetheless, i stayed around until i was lucky to overhear this lady's name which is BRiE ! this lady was wearing all black black with a white furry vest and short hair not passing her chin! i will be calling the store tomorrow but i wanted to write this in real time because as i write this i am still upset at how this lady BRIE was with the employees and IT IS NOT RIGHT! she should not be a manger if she cannot be approachable or respectable to her employees! *AGAIN THE RATING IS NOT ABOUT THE SERVICE BUT ABOUT THE MANAGER BRIE* I WISH I CAN RATE HER A 0* read more

My review is in regards to the service received on Tuesday, April 11th. We came in at around noon. It wasn't too busy as it was a weekday. I want to use this review as an opportunity to thank the young man who works at Zara. His name is Jaelyn (apologies for most likely writing his name incorrectly). He was incredibly helpful at the self checkout booths. He was patient with every question I asked and thoroughly explained the self checkout process. He made the self checkout experience (which was new to me at this particular Zara) go by smoothly. His professionalism and friendliness was very much appreciated. read more

Store is neat and well organized. Not sure if it's just a Zara thing as a company but their customer service is always deemed and percieved as rude which I don't know if it condones good outcomes but anyways the line to the registers is outrageously long. They literally have all of them open and the line isn't moving at all. This is extremely unprofessional and not acceptable. The people that shop here have an attitude for no reason read more

This is the worst costumer service I've received. I felt discriminated, I was over charged and when I brought it to their attention they literally treated me as if I was a criminal. Meanwhile there were others who were clearly shoplifting and they literally didn't do anything about it. Yet with me they went through my entire bag, checked each item and even made a comment about hiding the sensors in the pockets smh ... I even went to the same cashier to make things easier and nope still was asked multiple times what the problem was when I literally showed them that they scanned the same item twice. Never going back to this store again! read more

Terrible customer service. Won't let me return or exchange pants I bought less than a week ago that exploded at the seams due to the cheap threading. Refers me to a phone number that doesn't work and then tells me to use the website. Store is a scam with horrible customer service that won't let you return or exchange because it appears "worn" even though it's brand new (6 days ago) while having the receipt. Never spending a dime with this brand ever again. 50 dollars for 1 dollar quality that doesn't last 10 minutes without falling apart. Completely unwilling to try resolve the issue or show any customer service, just trying to deflect with phone numbers and websites. There's no point of a physical location at that point. read more

Zara - Cheap pants - Women's Clothing Near Me - Cerritos, California

Worst customer service, in Cerritos mall Zara. Employee Kelvin refused to open the big family fitting room for us to use just because I have stroller and a kid. They won't be getting my business. They need to train their employees read more

This place has been getting a bad rap for the terrible long wait in lines for purchase and/or returns for YEARS and there has not been any changes today. If Zara knows they're going to have a big sale, they should at least accommodate the customers by having proper staff and additional ways of checking out. Coz the 4 registers have obviously not been working for years. Maybe try a different Zara location. Not sure how the others are but this one is pretty ridiculous. Even if you think the line looks short you'll wait an easy minimum 30min. Good luck shoppers. read more

Clothing items are very nice of coarse. Good selections and love their sales. But I dont know what is worse, the customer service or that line that goes out the door. These employees swear they are working at Gucci. (Cashier in the kids dept) read more

Can't even get through the phone lines. The phone just rings and rings and ring, like they got it off the hook. Zara corporate seriously needs to look into this location. read more

I'm here. The return line is super long and it is only two people working the line. Bad management, all hands should be on deck to clear the line. It's sad when a million dollar company only has two employees assisting their clients. Bad for business. I've been at two stores, here and in Glendale same line, no relief for the clients. read more

This store continues to disappoint. I have been a luxury retail manager for over seven years. The way this store has been run is completely UNACCEPTABLE. For years (yes, years) this store has been UNDERSTAFFED. If you find something you like, expect to wait 20 MIN MINIMUM TO PAY for the product. All registers are never open. Most of the time 2 out of 6 are. It's like they want their paying customers to become irritated by the time they leave the store. Fitting rooms are constantly closed yet the store is always a mess. I don't understand what the managers at this location are doing. Silver lining about waiting in line so long - I had PLENTY of time to write this review. read more

This store is ridiculous! Always messy/ unorganized, line is too long! I'm officially taking my money somewhere else. I usually always bought my stuff online to avoid the line but when zara sends you a pair of pants without a working zipper, I have to stand in a long ass line (2 hours long, seriously?!?!) Not again!!! read more

Poor customer service, horrible staffing....Line is always long. 3 register stations but never open. Kids and Men's section register are almost never open. Women's section is always a mess. Product sensors are always placed on the wrong part of the clothing, ends up leaving a hole each time I bought clothes. I end up going back in line just to return items after seeing all the holes caused by sensors. Extremely expensive unrealistic price tags for such quality you get. I suggest, shop at Uniqlo/Tenshoppe/Nordstrom. Stay away from Zara. read more

WTH is going on here? To the managers, global managers, whatever the hell. The line is extremely long. Obviously, this has been stated multiple times based on all the reviews on yelp, so it's clear that you're not doing anything about it. I presume your rebuttal to this is that "we're short on staff because of the lack of sales." Hmm...I don't think there's a lack of sales when the line is always 589235982389523 yards long. Re-open the lines at the men's section to reduce the long lines. You guys can also do a better job stating when you have your fitting rooms open. There' seen occasional times where one day it's open, one day it's not for no apparent reason. It seems to me though, that there's a huge internal problem going on based on the average customer reviews with a 1 star rating https://www.facebook.com/Zara/. Best of luck! read more

If you can shop somewhere do so because Zara has the worst customer service, they don't care about their customers all they want is your money ones you buy and want to exchange or return an item they won't do it they will make up excuses that it was worn or that it's too late to return when it has been less then a week and the items is new with tags. Will never shop at Zara here again! read more

Lines are horrendous!! 3 associates on the sales floor in men's section and only 1 cashier. Women side is even worse. Inquired about getting a second cashier to help with line and sales rep stated management only puts one register in!! This is my second and last time shopping here. ZARA please fix your customer experience. read more

Zara - Lines are horrendous!! - Women's Clothing Near Me - Cerritos, California

Was in need of some jeans, and if you are curvy, this is not the place to go. I couldn't get half of the jeans up my thigh! Also, no one said hello as I entered the door or said hi to me as I was walking through the store. Not my vibe here. read more

Oh Zara! Such a love/hate relationship with this store. I LOVE your products. Always up to date with trends and in a decent price range. And compared to other ones, this one isn't as chaotic.. But man, the LINES!! Even before the pandemic, lines were always crazy and it always seems like there's no sense of urgency at the register. I understand you can't rush for accuracy, but this is a problem. More attention needs to be focused on providing better service to your customers. Although I'll still be going here, posting this with hopes that some day we won't have to dread going here with a 30-45 minute wait in line. read more

Was there today around 12:00 and waited in line and didn't check out till 12:50pm. -No fitting rooms open -Rude employees -no social distancing due to the line being all the way to the door -Only two cashiers checking people out I will never shop at this location again. Do not come here unless you want to wait 45 minutes to an hour. read more

Yes they are understaffed. Yes they're overworked. But overall we are in a pandemic and they're in a sale. After working long hours they were courteous enough to allow me into the store right before closing time. They exchanged my items and patiently waited while my APPLE ID card wasn't going through. I appreciate the kindness they showed and the empathy even after working long hours and dealing with various customers through out the day. Overall good customer service & amazing sale prices! read more

Ordered something and chose delivery instead of in store pickup. My mistake because it has now turned into the worst experience. I have been waiting for days passed my expected delivery date. Contacted the delivery company who says they lost the package. Told me to contact Zara, so i did. On the phone the customer service representative was rude and condescending. I asked for a supervisor and he said no. Kept telling me that's not possible, no i'm not going to transfer. Called again, different worker, same response. Used online chat and am told it's still in transit and to wait 48hrs. I said i have the email proof from the delivery company that they lost it, was still told to wait another 48hrs. Will never order from here again.. read more

Either the employees lack common sense or they're just flat out lazy for not putting up a simple standing sign that says "Online Order Pick Up" in front of the connecting entrance to the kids section. I had to wait more than 15 minutes in line at the ladies clothing section and when it was my turn, the employee said I had to go to the register at the kids section to pick up my online order. Honestly, I was pissed because I wasted more than 15 minutes in line when this could've been easily addressed with a sign that leads customers to the kids section for online orders. They could put one standing sign near the main entrance and one at the connecting entrance to the kids section. After this annoying experience, I most definitely will not be picking up my orders here. Such a waste of my time. read more

lady working return with glasses didn't let me return an item she said was worn but i returned it same day and i bought it like that .

Woman went down at the register - passed out briefly and disoriented when she regained consciousness l. Staff did not call 911 but rather mall security. Yes, security that showed up 5+ minutes later with zero medical knowledge/equipment. Second security officer showed up with as much knowledge and a first aid kit. Staff never approached fallen woman or asked her questions; shoppers tended to her. Do better, Zara. read more

Zara - Emergency handling at Zara is terrible. - Women's Clothing Near Me - Cerritos, California

I hate shopping here now..they have decent clothes but the wait is ridiculous and just not worth my time they need to do something about it! I see so many workers walking around instead working behind the register. I also think every single worker should learn how to use the register if that's the reason why they don't have them at the counter. Also having only women's register open is ridiculous...My brother bought clothes from the mens department... read more

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horrible location. I bought something for store pick up and when I went to pick it up it was on sale so i asked for the difference and they said No. talked to the manager and he said I needed to return it and come back 24 hours later to purchase it. that's about as petty as you can be. poor customer service, no wonder they are one of the lowest rate Zaras in OC and LA. read more

One of the worst experiences I ever had! Shopping on a Wednesday night where the shop closes at 9pm, I was told at 8:10pm that the line (in the mens dept was closed) and I had to go to the womens side to get in line , meanwhile all I was purchasing was a pair of mens shoes, BUT, as I stepped in line, I was immediately told that the line was closed and there was clearly a few people ahead of me, the gentleman that got in line at the exact time I did(different skin color than mine) was told "it's fine you can wait there" , and I asked "why do I have to go to the other slide", the reply "because the line is closed" I was so confused. This experience ruined it for me. I am NEVER shopping at Zara ever again! I hope management re trains their associates and I truly hope I was not discriminated against because it sure felt that way. I asked who's the manager , his reply "I don't know" ! Than, says, oh his name is Darnell but I don't know where he's at" turns around to fold clothes! Nice Zara really nice ! read more

Wait is terrible, they have 2 cashiers working while one guy is just hanging out at the self checkout (where there's no line). You can't return or exchange items at self checkout but won't move the staff to help as an actual cashier? The manager needs to do their job and manage their staff better. Came Friday at 8pm and i waited an hour for a return. read more

the return/exchange line is ridiculous! there's always a special person with a special return situation! please make a special line for these people!!! read more

African/American Girl in kids section for pickup always has a problem when went 2 days in a row asking for a pickup and has something negative to say and looks dumb staring at me like I don't know what I'm saying asking if I'm ok with an attitude. She's rude and the customer service is poor . As a business person myself I would not treat any of my clients like this !! read more

I wanted to return an order I bought online because it came with a black stain on it and when I tried to return, the manager had told me that I couldn't return it because the clothing labels (the tag that's attached to the inside of the clothes with the material, etc) was cut off. The thing is....I had NEVER cut that off. It was missing since I've received the item. I'm pretty sure that they sent me an item that was previously returned by another customer because it even had a string of hair inside!! I told the manager that the label was never there to begin off with and that I had never cut anything off but she didn't care at all!! She just kept telling me that I couldn't make a return without that clothing label even tho the coat never even came with one?!?! I just wasted $200 only to receive a defected item and not being able to return it to get my money back. HORRIBLE CUSTOMER SERVICE. For a store that sells $200 coats with good quality, I would expect a better quality service. Literally, I have better shopping experience with nicer customer service at Forever 21 lol. read more

Zara - the missing clothing label that they "care" so much about - Women's Clothing Near Me - Cerritos, California

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Does not surprise me one bit the reviews this place has...my son is shopping trying to use self check out but needs help...short girl with a mole was so rude...most definitely needs training in the customer service area...a little kindness goes a long way!!! read more

The first time I select to pick something up from the store and it somehow gets lost. No refund or stud on where my items are. Extremely disappointing. I expected better from Zara as a company.. most likely never ordering from this company ever again! read more

Zara - Wayy past the ETA and no one can call me to give me status on a "case" that I have with customer care - Women's Clothing Near Me - Cerritos, California

Literally the worst service ever their so called manager is extremely rude and honestly sad. I hope she finds a job she actually likes without talking to people. Her name is lema or Lena either way she was so rude when I tried to return an item that was 5 days the return limit when I've had other managers accommodate me and it's just ridiculous cause I shop here all the time but do to this service unfortunately I'm over the entire company their employees are just so rude. Anyways beware of lema and shop somewhere where they value their customers read more

Worst customer service experience with their employees! They all need training, people without skills being hired at this stores....

This place sucks never has anything in stock even when it says they have it online. Don't bother coming here, just order online.

I just started shopping at Zara again and remember why I stopped in the first place - the lines are horrendous. I don't dare shop here on the weekends. The few times I've gone on the weekdays during opening or after lunch, I've still had to wait at least 45 minutes. They should consider a separate area for returns since that seems to be what eats up the time here. I will never fathom why when they do returns, they must tag and hang everything in the process. It's is time consuming and inefficient. Order pickup, refunds, purchases - all the same line and all the same nightmare. Occasionally the kids section or mens open up their registers, but it's hardly the case. I spend more time here in line than I actually do shopping and when I think I want to make a purchase, the lines deter me. I don't see how Zara doesn't see this as a issue and a hindrance on making sales. read more

Waited 45 minutes to return an item last night. This place is stupid ridiculous. Girl working the returns register last night was so damn slow and looked lost. read more