The lines to return and check out are unforgivable. Currently in line. Still waiting and it's been like 30min

This store is well organized and has a really fresh look to it. They were featuring a collection in blue/white and yellow which happens to be my favorite. Great customer service, but they were closing in about 30 minutes..and o wanted to show until I dropped-so I will come back when I have more time. read more

Zara - Women's Clothing Near Me - Cerritos, California

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Employees here are so rude. I was in front of a dress looking for a size when an employee cut me to look for a size for another customer that needed another size in the dressing room. No excuse me, no apology, nothing. I legit was standing in front of a dress looking for a size and she did not care if I was standing there. I don't know if this review will get to corporate but they need to take a look at all these reviews because if I was the owner I'd be pissed if my employees were treating my paying customers this way. I think these employees fail to see that customers are why they have a job at Zara. read more

I was at the Zara store on June 20, 2020 and was in Line about 4:20pm and the manager Brie came out and said they were not allowing anymore people in the store even though a sign posted on the door stated that they close at 5pm. Many people were in line and clearly upset and began to question the manager who them cowardly decides to ruin back into the store and locked the doors. Manager behind closed doors decides to call mall security two Paul Blart - Mall security wannabe cops came and all they just said to file a complaint with mall management, which we did go over but of course they were closed. She must of called them warning them that an angry mob was going over. Her management style was unacceptable and for her to make up her own hours of business was inexcusable. Probably had a dinner date and wanted to leave. I asked other stores if they close at 430 even though it states on paper that they close at 5pm they said yes we take the last customer until 5pm read more

Horrible customer service. Just wanted to do a simple exchange/return and it took fucking forever. Barely any workers either and they're just on their mics walking around pretending to do work when it is not even busy. Smh! Ive always loved zara and their clothing but this store location is trash! read more

ZERO STARS. I love Zara clothes but I HATE THE EMPLOYEES HERE! And that is why I will NOT SHOP AT THIS LOCATION. Employee Latrice is very disrespectful! Employees ignore you. Managers don't care! Avoid this location read more

Awful awful awful. Waited an hour and a half to get inside the store and once I was inside there was absolutely no organization. There was one person working the register at the front so the line to check out was another 2 hours. Huge waste of time! There are random clothes EVERYWHERE. Do not recommend at ALL unless you have a whole day to waste. read more

Zara. Please add more cashier staff to handle your client flow. I like your product, but the long lines turned me away twice this week. It's Disappointing.. read more

I love Zara but I am NOT happy of the service of this store. I called Customer Service because I received the wrong item. The agent told me I can drop it off at the store and they will send me the replacement. I was very clear, I want it replaced and not refund. But the store, process the refund and now the customer service can't do something about my exchange. How incompetent they are. Just frustrating. read more

So I'm really an Express shopper but my gf is a Zara shopper. For Christmas we lost all of our gift cards from Zara, Zumiez, Walgreens, and Garage about $550 worth of gift cards. We contacted all the above stores and received replacements from all but Zumiez. When we contacted Zara in store we were referred to a phone number which referred us to the online chat. Eventually after some time we were referred to go back in store since our gift cards were bought in store. We went back to the store and asked for the manager who happened to be Darnell (thank God) we explained our whole story to him and he asked for our receipt we gave it to him and he made a copy and got our phone number and said he would get back to us. A few weeks later Darnell called me to let me know he was able to get his boss to replace the gift cards and I had to wait for an email. A few days later I received an email to confirm a date to go in store to pick up the replacement gift cards. Finally, after 2 months we got our replacement gift cards and I have Darnell to thank bc honestly Zara's policy on gift cards is to treat them like cash, no replacement. Thank you Darnell!!! read more

Worst customer Service. I also work for a famous retail store and I can say from experience and treating my customers with respect and promo service this has to be the worst place to come and shop and return. I bought some boots in San Diego but we're too big when I tried them in at home here in L.A.. I lost the receipt so I called to see if they had a smaller size and do an exchange. An employee named Liz who was really helpful over the phone told me I could buy them online and I could return them and repurchase them with the credit for the ones I had. I get there and some girl with Dark hair in the kids department "helped" me out. She called her manager over walkie and that took forever. She didn't even tell me to wait to the side while a manager came, nothing. She just left me there and started ringing up other customers. He finally came She explained what I wanted to do to him and he was confused so then I explained and he said I wouldn't be able to do that because the returns have to be back stocked for 24hrs and he wouldn't guarantee them being there tomorrow when they get placed on the floor. Really? What kind of BS service is that? So then I tell him I just want store credit (for the ones I already had) and He says I can't guarantee they'll be here tomorrow. I'm....i just said I'll keep mine and get store credit for the ones without receipt. I was getting frustrated. Luckily I found my receipt as soon as I got home and I plan to go back there and return them. Also this store is a hot mess and it's hard to find an employee on the floor. No garment care whatsoever to make it accommodating to the customer. Mess everywhere. Why don't they garment care all day? It's like they leave it a hot mess until the end of the night which causes me as a customer to just walk out and shop online. Management: you need to get your employees to have better customer service and smile because that is important. Not greeting someone and just ringing them up with no smile is just kinda rude. How about " Hi! Did you find everything okay?" And wait for me to say, NO! Lol I did not. But in all seriousness... the worst. Overall my one star is for the store and this manager he was African American If I'm not mistaken. I would give Liz 5 stars for her help over the phone. read more

Four cashiers available and only 2 open when the line is so long. The cashiers are so passive, no energy to get you through. I would leave but I already waited a while. Bad service. read more

The employees and their attitudes here are HORRIBLE. They are unhelpful and very rude. I recently ordered something in this store online. I received an email stating that my order was ready for pickup. Once I arrived and seen how huge the box was I asked for a bag and the employee tells me that I have to pay 11 cents. Now, I recently was just in this store to do an exchange for another item that I purchased online and the employee had given me a bag. In fact, she recommended to throw my box away and gave me a bag. However, this employee refused to give me a bag and wanted to charge me for it instead. Not to mention how PREJUDICE the employees are! Poor customer service and I will never return to this store. read more

I would give no stars, people are straight up rude, they never help, and it jails them to even speak to us.

Clothes are classic and very reasonable price....Always wait for the sale, Sizing though is different depending on what item you buy

AWFUL CUSTOMER SERVICE from a manager. :( With my daughter in the hospital I went into this Zara with 2 shirt, tags attached w/o a receipt due to me washing it. I wanted to have her choose something in stock to exchange since she can no longer wear the shirts. The first manager completely understood. He told me to have her choose something offline and come in store to do an even exchange just for another item since she could physically no longer wear the shirt and wouldn't be able to get to the mall for a while. He said to take her time to choose since this would happen again. With not being able to go try on clothes, after a couple months she found a jacket for the even exchange price. I went in, that manager was no longer there. I was connected to the women's manager who I explained the situation to. She in return REFUSED to make the accommodation. I asked her why and she said it isnt the policy and even though the previous manager would have she would not. Her words. "I don't want to have my name attached to it" I then politely, in a flustered tone asked please for the CS service number and her name. To top it off she REFUSED TO PROVIDE HER NAME. I specifically ask, so you are refusing to provide your name? She said yes. read more

Sadly my review is based on the same issues other reviewers have. Loooooooong lines. Which would be fine if the line was moving at a steady pace but line(s) to pay are also handling returns and/or pick ups. Some customers come in with multiple shopping bags filled with returns. I don't shop there anymore unless I'm willing to give up a few hours of my day and if I decide to take the plunge I have to mentally prepare myself. Service is mediocre, depends on who helps you. I've received great service and horrible service. It's a gamble. Too bad because this location does have a great selection of inventory. I agree with other reviewers there should be a seperate counter strictly for pickups and returns. That would cut down on the wait time and length of the line considerably. read more

You have to wait in line to get in which is fine that part I understand it's for everyones safety. But there is even a long line that goes all the way to the back of the store and people are not even maintaining the 6 feet in line. With only two cashiers! Horrible not only for the customers but the two cashiers that are trying to work fast to get the line down. Anyways after waiting in the checkout line for over 30min without even getting half way to the front I just left. read more

If you are a size XS or XXL and enjoy scraping your clothes off the ground then this is the Zara for you.

Bro just open another cash register. 1 register for 5-0 people in line??? Lol tf y'all doing? Got 8 girls on the floor and one on the register. Who cares if the stores ran through. Get more people to ring. read more

This Zara was fantastic! The staff here is great! I needed help finding an outfit for my trip to New York. They helped me out so much, especially this one worker named Daisy. She took her time to find me the perfect pants. And she helped me out the most perfect outfit for New York. I'm so Excited to wear it. She helped me pick out boots as well that went perfectly went perfectly with my outfit. It was so sweet of of her. I really appreciated her. Very thankful. read more

Manager barely spoke to us and walked away. Extremely poor customer service. Employee wouldn't provide her name.

Shopping during COVID has been great until I stepped into Cerritos Zara. Very unorganized and not social distant from one another. To many people in the store at a time making for a long line. Managers did not care. Had to wait in a line outside to get in which is fine then come in to find out the line to checkout was from the back to the front of the store. Only one person on the register. I always have a problem with this Zara will now only go to the Zara in Santa Monica. read more

I have never looked at such bad costumer service. just send two cashiers down a two-block line. and it was to collect and to return. If Zara does not have to pay employees, do not open the store. that's exhausting read more

I love Zara clothing overall. The cashier LIZ shouted at my 75 year old mother and I when we were looking at the fragrances while we were in line "YOU ARE NOT SUPPOSED TO OPEN THOSE!" We were checking if the boxes had not been previously opened as we were planning to purchase 2 of the fragrances. She humiliated us in front of other customers in line by her ASSUMPTION and shouting! She was RUDE and did not greet us when we finally got to the register. And did NOT say thank you or offer any apology for her shouting at us! She had the worst attitude towards us. This review probably won't do any difference as I see other reviews not being answered by their management. But hope it helps the consumers be aware when going into this location. Horrible customer service experience. read more

It seems as if the Cerritos Mall is really up and coming with the new Nordstrom and other luxury type boutiques entering this mall. They recently opened this Zara store and I was pleasantly surprised. They do have nice clothes for men and women, but the selection ins quite lacking. There is some selection but not a whole lot. The customer service is hit or miss, and it caters more for females instead of males. It is nothing like the huge store in South Coast Plaza or the monster store at the Grove. However, its a decent place to get your fix for Zara clothing. Other customers have said they sometimes display clothes that they don't sell or they run out of, so be careful when you shop here. You will find a few hidden gems, but I hope they get more clothes and a better selection! read more

Zara is one my favorite retail stores due to it's fast fashion. The contemporary brand is incredible with fast fashion at affordable prices. I am also a former employee at the Zara located inside the Century City Mall. Knowing much about the company, the corporate structure, and its standard to serve customers, I was extremely disappointed by the customer service at this location. There were a pair of sandals I saw online that I physically wanted to see in person prior to placing an order online. I could not find the style on the floor so I asked an employee who happened to be the manager on the floor if this style was in the stockroom. I gave her the reference number of the style, size, and color I was looking for. She typed style information into the system and said there were 2 in the stockroom (according to the system) but was unsure if there were actually any left. I asked her if she could please check the stockroom and she looked at me and asked "You are aware these are $110?" I was unsure of what she was implying but I felt very offended. My money is just as green as any other customer in this store & I wouldn't inquire about shoes I cannot afford. read more

Gagan in women's Linda in men's Dept are super cool and efficient clerks. It's important cuz Linda was the first clerk read my mind that my time is as precious as hers. Linda told me that there's no line at women's side. read more

Majority of the staff is rude and blunt. Numerous times I've overheard staff talking badly about customers amongst themselves at the registers or near the fitting rooms. There is absolutely no urgency to deliver customer service nor to keep their floors organized and clean. Tiktok is the only reason they make sales, otherwise horrible experience every time coming into this location's store. It's ridiculous I had to wait 45 minutes in a line of 10 people to do a return when they had 4 registers all open. They should utilize their kids and men's registers too especially during peak times. read more

Wish I had his name. Young man with a mustache. Hates his JoB, and is rude at the registers. A smile wont hurt you. Cheer up and dont be so sour. read more

The line is always ridiculous!! They never have the mens or kids registers open and the wait is always. 45 min to an hour.

I don't normally review anything besides food, but after doing a quick walk-through of the (apparently new) Zara in Cerritos mall, I had to! This is one of the larger, more spacious locations I've been to - and maybe because it's new (not sure when it opened though - sometime in Fall 2014?), everything is suuuuper organized and well laid out. All the mannequins look amazing, and everything in the store actually looked appealing and fit for 20-30 year olds. (Am I the only one who sometimes goes into Zara stores and thinks some of the clothes looks like it's for older women?) They also have a completely separate men's section and kid's section. I'm pretty sure it used to be 2 stores that they knocked down the wall in between, to create their 2 sections. I'm only taking away a star because I don't think they have ALL the products that they have on the website, but it's not too big of a deal. I think it's more the accessories and shoes that they don't have the full range. This has definitely rekindled my excitement for Cerritos mall. read more

Make that piece of shit service! cant even contact you when your order has arrived!!! Costumer service dosent exist here, you'll never be greeted or acknowledge. & their selection is lame they never have any of the good style it's feels like a 2nd hand zara/outlet store... I love zara but I prefer the one at the grove! Better selection & customers service! read more

I ordered a headband online for in store pick up! The headband arrived with several jewels missing. I was certainly upset because i really want the headband. The first girl who was helping me was nice and actually found another headband in better condition for me to exchange however it was snagged. The material was black satin so in my opinion it was still damaged. So i decided to return it. She walked me to the main area of the store and near the manager i guess to explain the situation to him. She came back to me and said ok you can stand in line here. The line was at least 20 people long. I said i do not want to stand in a long line which is why i ordered online the fact that my product is damaged is not my fault, if it wasn't i would not be returning. She said ok you can speak to the manager. I went to him and him without any care he said that's the policy! THIS IS WHY MOST PEOPLE SHOP ONLINE!!!!!! HE NEVER THOUGHT OH OK I CAN TAKE YOU TO MENS SIDE AND DO THE RETURN SINCE THIS INCONVENIENCE IS ZARA's FAULT!!' Clearly he has poor customer service, no ability to think critically, and is not solution oriented! I will be calling corporate. read more

Zara - Women's Clothing Near Me - Cerritos, California

I am beyond livid about the customer service I am receiving from your store. You lost my package and it has been over a month now and all you can say is that you are unable to track the package. Your customer service reps continue to claim that they will escalate the situation with a manager and I should receive a call or email or both within 1-3 business days. NO RESOLUTION, NO PHONE CALL, NO EMAIL since July 3rd. Horrible customer service. read more

Staff were unprofessional, didn't want to exchange defective item even though I bought it 3 days ago and I have my receipt, at the end they exchange it but we're rude. read more

I can't understand why this store would display shoes that they don't carry!?! And not just one style, but two! Really, that's what you have to do to get people into your overpriced store!?! read more

I love Shopping at Zara but I just had the worst customer service at this location. On Dec 24th "Christmas Eve" I received a text to pick up my online order, which was an Xmas gift. I made sure I called the mall and per the recording the mall closes at 6:00pm. I arrived in front of Zara around 430pm, doors were closed and the employees were there standing around. I wanted answers since I was unaware of the store closing time. keep in mind this was the only store closed at 4pm! I asked a couple of the workers if they can just pull my order from the back and have me sign for it. they said that need a register and were unable to help me since everything is closed down for the day. they weren't able to make any exceptions. I called the direct store line to see if I can speak to a manager and get corporates phone number. suprisingly someone answered after "closing", which was young lady who was very rude said she doesn't have corporates number, didn't get me a manager, when I requested one and hangs up on me, twice! she didn't want to give me her name. I called the mall to let them know that the recording was misleading. The receptionist aplogized and did double check to see if the were indeed closed for the day. obviously someone dropped the ball here I know things happen but poor customer service just tops it off 12/26 I picked up my order and guess what no register needed, what a joke, I just signed for it and that was it, gentlemen just handed me the package. I spoke to Jessica (manager) regarding this poor customer service. she provided me with just a customer service number. I advised her that it was how the situation was handled. just very unprofessional. it's disappointing as this store just opened not too long ago. just put yourself in my shoes, you'll be pissed too. shop here at your own risk! the positive rating reviews are probably employees!! lol so sad read more

Zara - heres proof of them not knowing what the are doing here at this location. Returned 3 different items and couldn't get It right. - Women's Clothing Near Me - Cerritos, California

Today I had a great experience with Jessie at the Counter. I came back to see if the Manager even said anything to the employees. This Jessie had great sales etiquette. Took the time to actually listen to my challenge went out of his way to check. He actually cared. read more

Bad service not enough cashier waited for 30 mins. To pay. Line was long. I'm not coming back here anymore. Its a waste of time.