I was at the Zara store on June 20, 2020 and was in Line about 4:20pm and the manager Brie came out and said they were not allowing anymore people in the store even though a sign posted on the door stated that they close at 5pm. Many people were in line and clearly upset and began to question the manager who them cowardly decides to ruin back into the store and locked the doors. Manager behind closed doors decides to call mall security two Paul Blart - Mall security wannabe cops came and all they just said to file a complaint with mall management, which we did go over but of course they were closed. She must of called them warning them that an angry mob was going over. Her management style was unacceptable and for her to make up her own hours of business was inexcusable. Probably had a dinner date and wanted to leave. I asked other stores if they close at 430 even though it states on paper that they close at 5pm they said yes we take the last customer until 5pm read more

Horrible customer service. Just wanted to do a simple exchange/return and it took fucking forever. Barely any workers either and they're just on their mics walking around pretending to do work when it is not even busy. Smh! Ive always loved zara and their clothing but this store location is trash! read more

ZERO STARS. I love Zara clothes but I HATE THE EMPLOYEES HERE! And that is why I will NOT SHOP AT THIS LOCATION. Employee Latrice is very disrespectful! Employees ignore you. Managers don't care! Avoid this location read more

Awful awful awful. Waited an hour and a half to get inside the store and once I was inside there was absolutely no organization. There was one person working the register at the front so the line to check out was another 2 hours. Huge waste of time! There are random clothes EVERYWHERE. Do not recommend at ALL unless you have a whole day to waste. read more

The employees and their attitudes here are HORRIBLE. They are unhelpful and very rude. I recently ordered something in this store online. I received an email stating that my order was ready for pickup. Once I arrived and seen how huge the box was I asked for a bag and the employee tells me that I have to pay 11 cents. Now, I recently was just in this store to do an exchange for another item that I purchased online and the employee had given me a bag. In fact, she recommended to throw my box away and gave me a bag. However, this employee refused to give me a bag and wanted to charge me for it instead. Not to mention how PREJUDICE the employees are! Poor customer service and I will never return to this store. read more

Zara. Please add more cashier staff to handle your client flow. I like your product, but the long lines turned me away twice this week. It's Disappointing.. read more

This store is well organized and has a really fresh look to it. They were featuring a collection in blue/white and yellow which happens to be my favorite. Great customer service, but they were closing in about 30 minutes..and o wanted to show until I dropped-so I will come back when I have more time. read more

Zara - Women's Clothing Near Me - Cerritos, California

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I love Zara but I am NOT happy of the service of this store. I called Customer Service because I received the wrong item. The agent told me I can drop it off at the store and they will send me the replacement. I was very clear, I want it replaced and not refund. But the store, process the refund and now the customer service can't do something about my exchange. How incompetent they are. Just frustrating. read more

Manager barely spoke to us and walked away. Extremely poor customer service. Employee wouldn't provide her name.

So I'm really an Express shopper but my gf is a Zara shopper. For Christmas we lost all of our gift cards from Zara, Zumiez, Walgreens, and Garage about $550 worth of gift cards. We contacted all the above stores and received replacements from all but Zumiez. When we contacted Zara in store we were referred to a phone number which referred us to the online chat. Eventually after some time we were referred to go back in store since our gift cards were bought in store. We went back to the store and asked for the manager who happened to be Darnell (thank God) we explained our whole story to him and he asked for our receipt we gave it to him and he made a copy and got our phone number and said he would get back to us. A few weeks later Darnell called me to let me know he was able to get his boss to replace the gift cards and I had to wait for an email. A few days later I received an email to confirm a date to go in store to pick up the replacement gift cards. Finally, after 2 months we got our replacement gift cards and I have Darnell to thank bc honestly Zara's policy on gift cards is to treat them like cash, no replacement. Thank you Darnell!!! read more

Worst customer Service. I also work for a famous retail store and I can say from experience and treating my customers with respect and promo service this has to be the worst place to come and shop and return. I bought some boots in San Diego but we're too big when I tried them in at home here in L.A.. I lost the receipt so I called to see if they had a smaller size and do an exchange. An employee named Liz who was really helpful over the phone told me I could buy them online and I could return them and repurchase them with the credit for the ones I had. I get there and some girl with Dark hair in the kids department "helped" me out. She called her manager over walkie and that took forever. She didn't even tell me to wait to the side while a manager came, nothing. She just left me there and started ringing up other customers. He finally came She explained what I wanted to do to him and he was confused so then I explained and he said I wouldn't be able to do that because the returns have to be back stocked for 24hrs and he wouldn't guarantee them being there tomorrow when they get placed on the floor. Really? What kind of BS service is that? So then I tell him I just want store credit (for the ones I already had) and He says I can't guarantee they'll be here tomorrow. I'm....i just said I'll keep mine and get store credit for the ones without receipt. I was getting frustrated. Luckily I found my receipt as soon as I got home and I plan to go back there and return them. Also this store is a hot mess and it's hard to find an employee on the floor. No garment care whatsoever to make it accommodating to the customer. Mess everywhere. Why don't they garment care all day? It's like they leave it a hot mess until the end of the night which causes me as a customer to just walk out and shop online. Management: you need to get your employees to have better customer service and smile because that is important. Not greeting someone and just ringing them up with no smile is just kinda rude. How about " Hi! Did you find everything okay?" And wait for me to say, NO! Lol I did not. But in all seriousness... the worst. Overall my one star is for the store and this manager he was African American If I'm not mistaken. I would give Liz 5 stars for her help over the phone. read more

Four cashiers available and only 2 open when the line is so long. The cashiers are so passive, no energy to get you through. I would leave but I already waited a while. Bad service. read more

I would give no stars, people are straight up rude, they never help, and it jails them to even speak to us.

Clothes are classic and very reasonable price....Always wait for the sale, Sizing though is different depending on what item you buy

AWFUL CUSTOMER SERVICE from a manager. :( With my daughter in the hospital I went into this Zara with 2 shirt, tags attached w/o a receipt due to me washing it. I wanted to have her choose something in stock to exchange since she can no longer wear the shirts. The first manager completely understood. He told me to have her choose something offline and come in store to do an even exchange just for another item since she could physically no longer wear the shirt and wouldn't be able to get to the mall for a while. He said to take her time to choose since this would happen again. With not being able to go try on clothes, after a couple months she found a jacket for the even exchange price. I went in, that manager was no longer there. I was connected to the women's manager who I explained the situation to. She in return REFUSED to make the accommodation. I asked her why and she said it isnt the policy and even though the previous manager would have she would not. Her words. "I don't want to have my name attached to it" I then politely, in a flustered tone asked please for the CS service number and her name. To top it off she REFUSED TO PROVIDE HER NAME. I specifically ask, so you are refusing to provide your name? She said yes. read more

If you are a size XS or XXL and enjoy scraping your clothes off the ground then this is the Zara for you.

Sadly my review is based on the same issues other reviewers have. Loooooooong lines. Which would be fine if the line was moving at a steady pace but line(s) to pay are also handling returns and/or pick ups. Some customers come in with multiple shopping bags filled with returns. I don't shop there anymore unless I'm willing to give up a few hours of my day and if I decide to take the plunge I have to mentally prepare myself. Service is mediocre, depends on who helps you. I've received great service and horrible service. It's a gamble. Too bad because this location does have a great selection of inventory. I agree with other reviewers there should be a seperate counter strictly for pickups and returns. That would cut down on the wait time and length of the line considerably. read more

You have to wait in line to get in which is fine that part I understand it's for everyones safety. But there is even a long line that goes all the way to the back of the store and people are not even maintaining the 6 feet in line. With only two cashiers! Horrible not only for the customers but the two cashiers that are trying to work fast to get the line down. Anyways after waiting in the checkout line for over 30min without even getting half way to the front I just left. read more

Bro just open another cash register. 1 register for 5-0 people in line??? Lol tf y'all doing? Got 8 girls on the floor and one on the register. Who cares if the stores ran through. Get more people to ring. read more

This Zara was fantastic! The staff here is great! I needed help finding an outfit for my trip to New York. They helped me out so much, especially this one worker named Daisy. She took her time to find me the perfect pants. And she helped me out the most perfect outfit for New York. I'm so Excited to wear it. She helped me pick out boots as well that went perfectly went perfectly with my outfit. It was so sweet of of her. I really appreciated her. Very thankful. read more

Shopping during COVID has been great until I stepped into Cerritos Zara. Very unorganized and not social distant from one another. To many people in the store at a time making for a long line. Managers did not care. Had to wait in a line outside to get in which is fine then come in to find out the line to checkout was from the back to the front of the store. Only one person on the register. I always have a problem with this Zara will now only go to the Zara in Santa Monica. read more

I have never looked at such bad costumer service. just send two cashiers down a two-block line. and it was to collect and to return. If Zara does not have to pay employees, do not open the store. that's exhausting read more

I love Zara clothing overall. The cashier LIZ shouted at my 75 year old mother and I when we were looking at the fragrances while we were in line "YOU ARE NOT SUPPOSED TO OPEN THOSE!" We were checking if the boxes had not been previously opened as we were planning to purchase 2 of the fragrances. She humiliated us in front of other customers in line by her ASSUMPTION and shouting! She was RUDE and did not greet us when we finally got to the register. And did NOT say thank you or offer any apology for her shouting at us! She had the worst attitude towards us. This review probably won't do any difference as I see other reviews not being answered by their management. But hope it helps the consumers be aware when going into this location. Horrible customer service experience. read more

Gagan in women's Linda in men's Dept are super cool and efficient clerks. It's important cuz Linda was the first clerk read my mind that my time is as precious as hers. Linda told me that there's no line at women's side. read more

Majority of the staff is rude and blunt. Numerous times I've overheard staff talking badly about customers amongst themselves at the registers or near the fitting rooms. There is absolutely no urgency to deliver customer service nor to keep their floors organized and clean. Tiktok is the only reason they make sales, otherwise horrible experience every time coming into this location's store. It's ridiculous I had to wait 45 minutes in a line of 10 people to do a return when they had 4 registers all open. They should utilize their kids and men's registers too especially during peak times. read more

Wish I had his name. Young man with a mustache. Hates his JoB, and is rude at the registers. A smile wont hurt you. Cheer up and dont be so sour. read more

The line is always ridiculous!! They never have the mens or kids registers open and the wait is always. 45 min to an hour.

I'm wondering if Yelp reviews by customers are even taken seriously by Zara's corporate office , or if it's just to make customers presume corporate cares about their shopping experience at all. On the several times I have been here , the cashiers remove clothes from hangers and just roll up your new purchased clothes like they are dirty disposable rags . Oh, and they seem to enjoy having the privilege. On top of that, the cashiers don't even seem to want to be there. They seem to just want to shove your items to you and get rid of you . Their demeanor is not just flagrant but obnoxious . Do they really need to have a reason at all for that...nope! because it's a privilege . The ten cents for the shopping bag after spending a good amount of money to shop for clothes ...? Hmmm... maybe the intent is to reduce paper use and create less trash for the environment . Quite honestly , it might be a blessing in disguise as people are using shopping bags from other retailers and promoting them instead. Maybe the intent is good, but really it's insulting when employees don't appreciate or show better regard to customers. Ten measly cents was the deal breaker for me after several similar experiences at this store. I get better customer service at other stores , and a bag without having to pay ten cents. read more

I ordered a headband online for in store pick up! The headband arrived with several jewels missing. I was certainly upset because i really want the headband. The first girl who was helping me was nice and actually found another headband in better condition for me to exchange however it was snagged. The material was black satin so in my opinion it was still damaged. So i decided to return it. She walked me to the main area of the store and near the manager i guess to explain the situation to him. She came back to me and said ok you can stand in line here. The line was at least 20 people long. I said i do not want to stand in a long line which is why i ordered online the fact that my product is damaged is not my fault, if it wasn't i would not be returning. She said ok you can speak to the manager. I went to him and him without any care he said that's the policy! THIS IS WHY MOST PEOPLE SHOP ONLINE!!!!!! HE NEVER THOUGHT OH OK I CAN TAKE YOU TO MENS SIDE AND DO THE RETURN SINCE THIS INCONVENIENCE IS ZARA's FAULT!!' Clearly he has poor customer service, no ability to think critically, and is not solution oriented! I will be calling corporate. read more

Zara - Women's Clothing Near Me - Cerritos, California

I am beyond livid about the customer service I am receiving from your store. You lost my package and it has been over a month now and all you can say is that you are unable to track the package. Your customer service reps continue to claim that they will escalate the situation with a manager and I should receive a call or email or both within 1-3 business days. NO RESOLUTION, NO PHONE CALL, NO EMAIL since July 3rd. Horrible customer service. read more

Wait to get to the register is ALWAYS close to an hour. Do not visit this store. Need to find efficiencies for a better shopping experience.

Staff were unprofessional, didn't want to exchange defective item even though I bought it 3 days ago and I have my receipt, at the end they exchange it but we're rude. read more

Today I had a great experience with Jessie at the Counter. I came back to see if the Manager even said anything to the employees. This Jessie had great sales etiquette. Took the time to actually listen to my challenge went out of his way to check. He actually cared. read more

Bad service not enough cashier waited for 30 mins. To pay. Line was long. I'm not coming back here anymore. Its a waste of time.

Only bc I have to give a star to leave a review, rude customer service. You work @ Zara people!!!!!!!!!!! Zara clothes retail, a minimum wage job get off your high horse ppl. Come back to reality. Your really not all that great. I only come to get pieces I see online, if not purchase online. Management prolly isn't the greatest either. Sad but true. read more

There's always long lines at least 45-1hr just to pay there's Lots of people stocking only 1 cashier on the men's side

Long lines, always only 2 registers . Poor management and very poorly ran store. Needs new management. They have at least 10 workers on the floor who seem clueless and are always sorting clothes. Take them off the floor and put them on the register!!! read more

Poor customer service management was no help either! Walked around the store with 10 pairs of jeans on my arm because their store policy doesn't allow them to start a room or hold items until you finish shopping. I can understand if it's on a weekend when it gets super busy but not on a slow weekday. Come on Zara! Please do better! read more

The slowest line and biggest waste of time in my life. And no changing rooms still. They need more employees working at check out. This store sucks read more

I seriously never write reviews ever. However the company Zara was unable to return my stuff because it was over the 30 day. Not even a different season. I had to go away on an emergency for six weeks and forgot my package arrived and was not back within the 30 days and they would not let me exchange it. I shop there all the time, I spend a lot of money there. Now I would understand if it was six months out for months out. But it's still in the same season. Just letting you guys know How unreasonable they are. Sadly I will no longer shop there. There are plenty of boutiques that have nicer stuff anyway. read more