I had a great experience with Zapt Movers from beginning to end. I started researching moving companies before I even had a new place lined up, and John was incredibly patient throughout the entire process. I never felt pressured. He checked in when appropriate, listened to what I needed, answered all my questions and helped me choose the best plan once I had my moving details. Their online portal was also very helpful. It allowed me to start planning ahead and add my major furniture pieces so the team could get a better idea of what I was moving. Their paperwork was very thorough, and I realized that many of the questions I had were already answered within it. It was nice having everything clearly explained and available to reference throughout the process. I chose the full packing and moving service, which took place over two days. The day before, Eddie called to confirm that everything was in order. We reviewed my inventory together, made sure the details were correct and went over any final questions. Every person I spoke with in the office was friendly, helpful and reassuring. Since I had never hired packers or movers before, I appreciated how clearly they explained everything and helped put me at ease. The packing team of three arrived within the expected timeframe and did an excellent job. They worked quickly and efficiently while still being careful with my belongings. They asked questions when needed, but it was also clear that they had a system and knew exactly what they were doing. Packing an entire house can feel overwhelming, but they made the process feel easy and manageable. The moving team was just as professional and organized the following day. Once we arrived at the new house, they asked where everything belonged and made sure the larger furniture was placed exactly where I wanted it. They also put together both my bed and my son's bed, which was a huge help after a long moving day. Payment was also quick, easy and secure. I simply scanned my card on their device, and I immediately received an invoice and receipt for my records. Overall, the entire team was punctual, professional, efficient and genuinely kind. The price was also an amazing deal for the level of service I received. They made what could have been a very stressful experience feel smooth and organized. I would absolutely use Zapt Movers again and will recommend them to anyone looking for packing or moving services. read more

I moved to my new apartment on Feb 8th. It was my first time to hire professional movers, but I was already impressed with how Zapt Movers treated me prior to the moving day. The customer support Fabio and Allysa were very prompt, polite and efficient, making sure that everything was ready, sent me all the information I'll be needing, and constantly asking if I needed anything more (without being too pushy!). Kinda too good to be true for being that attentive! I had two stop overs on the moving day, and Zapt didn't charge me for those stop overs. Jose Padilla and Benjamin did an awesome job! They were wearing masks and gloves the whole time. Jose informed me that they will begin with the job, the start time, and had me electronically sign the contract for the initial job. They are young men but so professional, quick and friendly at the same time. Geez they were strong, mind ya! Carrying 2-4 boxes at once yet they were very careful! And none of my things got damaged or lost. They taped and sealed all my open boxes, and wrapped my furniture and other fragile items in thick cloths then wrapped again in plastic wraps. After unloading everything, they put together my furniture. They also asked me to check the truck to make sure everything was taken in to my apartment. Payment was a breeze, they showed me the transaction and the total time consumed. I paid via Zelle, and then I got the signed (both me and one of the movers signed) receipts and contract in the email right away. After doing several research looking for movers, I'm so glad I picked Zapt Movers! I felt safe knowing all my very valuable and very fragile belongings were with them. Thank you again, Jose and Benjamin, and Zapt Movers for making life easier for me that day! I was really happy and impressed! I hope not to move again sooner but I'll definitely hire you again if I'll have moving needs! #Apt326 read more

We really appreciate Zapt Movers willingness to fit us into your schedule on very short notice. A different moving service did not honor the reservation we made with them then rebooked it to another customer due to the owner not properly communicating with his scheduler, even after three calls over two weeks. I was told that they would not be able to move us while I was on the East coast immediately after a family member's funeral. After calling my spouse back home, she was able to connect and reserve a date with Zapt Movers that same day (a Thursday) for the following Tuesday. Thank you for Zapt Movers for accommodating us during a difficult time and circumstances. Our move using Zapt was from a 2 bedroom condo unit in Vacaville to a 3 bedroom unit within the same complex. Sounds simple enough, but we needed help. We boxed a number of things ourselves prior to their arrival. Those boxes they carried and loaded carefully to their moving truck. When the 3 workers arrived and worked diligently, focusing on the larger items we own. They shrink wrapped those items, disassembled and wrapped others, and loaded our them on their truck carefully and in timely fashion. What we truly appreciated was their willingness and ability to "fix" a few things on certain pieces of furniture like loose handles, bent dresser drawer guides, etc. after moving those items into our new unit. (Nice touch... I'm not a handyman!) The job took about an hour longer than we had estimated, but it was well worth it. After completion, a review of the total time and associated cost was presented to us for our review and and questions. We paid with a Discover Card and that went smoothly. We highly recommend Zapt Movers. Thank you again for your help and assistance. Respectfully, Glenn & Cynthia Holbert Vacaville, CA read more

I hired Zapt movers for two moves. One from Hayward to San Carlos (my mother was moving into a Next Gen house with us) and two days later, from San Carlos to Cameron Park (2.5hour drive). The employees were great and so was their support staff. They were quick, efficient and got the job done. I was amazed how quickly they worked. Zapt movers has GPS tracking on their devices that is activated before your movers arrive. It was a great convenience to see where the Zapt team was at during the journey, as I had to pick up the keys, pick up some burritos for the movers, and try to beat them to the house (I did NOT beat them to the house)! The team is a great value - their bid was significantly less than competing offers and they were surprisingly accurate with their hours estimate. I did provide photos of our stuff and did my best to give a good estimate of our inventory. Our move required two trucks. I read some of the negative reviews and don't recommend this company for: - control freaks who want to dictate how stuff and when things should be loaded into the truck. They have impressive Tetris skills and so far, after unpacking four rooms worth of things + a den, I have exactly one damaged ceramic bowl. - folks who do a poor job at estimating the amount of stuff they are moving and expect twice as many things to be moved within estimate window - people who expect everyone to understand and speak perfect English. The team is there to move things from Point A to Point B, not take care of your phobias. The movers are humble and hard-working and did their best to provide great service. I liked them and will definitely recommend them to anyone! read more

I recently had the pleasure of working with Zapt Movers for my relocation from Alameda, CA to Las Vegas and I couldn't be happier with their services. From start to finish, they exceeded my expectations in every aspect. First and foremost, their communication was exceptional. They were always prompt in responding to my inquiries and kept me informed throughout the entire process. Their friendly and professional staff made the entire experience stress-free. The moving crew displayed a high level of professionalism. They arrived on time, dressed appropriately, and were respectful of my property. They handled all my belongings with care, ensuring that nothing was damaged during the move. Their attention to detail and expertise made me feel confident in their abilities. I was impressed by their efficiency. They completed the move within the estimated time frame. They worked quickly and efficiently, ensuring that everything was packed and loaded safely. The pricing was transparent and reasonable. They provided a detailed breakdown of the costs, which helped me understand where my money was going. I felt that I received great value for the service provided. The customer service experience was top-notch. The moving company was responsive, attentive, and accommodating to my specific needs. They addressed any concerns or questions I had promptly, making me feel like a valued customer. Overall, I highly recommend Zapt Movers. Their professionalism, efficiency, and exceptional customer service set them apart from other moving companies. If you're looking for a reliable and trustworthy moving company, look no further. Thanks Guys! read more

Zapt Movers has good quality, good value, and personnel are professional and responsive. Why good quality: the Zapt Movers personnel who prepared our furniture, TV, couch, dinette table and chairs,beds and mattresses and various pieces of gym equipment for loading were extra careful by wrapping the furniture with shrink wrap, boxing up the TV and textile moving blankets, etc before taking those out from the apartment. Once loaded, these items were properly secured in the truck. At the offload site, they were careful in moving these items up the stairway and meticulously removed any wrapping items. All trash were removed from the house after the job of offloading was completed. My hats off to these Zapt Movers personnel, Cesar, Eubert and Ricardo. Why Good value: For the price paid for this move, I believe it was assessed right given the price of gasoline these days. It also saved us from the stress of loading, unloading and the 7-8 hours of travel time. Why Professional: The personnel involved in the loading and unloading were courteous, and very careful as if the items they were moving were their own, and treating them with tender loving care. Why Responsive: The truck was on time on the day of the move as well as the designated time to offload. Text messages were sent to my cell phone as to the status of the truck arrival. All questions were professionally responded to in a timely manner by the sales and customer service personnel. Any changes to the inventory were promptly processed. I am very impressed with the professionalism of Carolina G and Allesandra. read more

THESE PEOPLE WILL STEAL ANYTHING THEY THINK THEY CAN GET AWAY WITH. THEY STOLE ALL OF MY JEWELRY. THINGS FROM MY GREAT GRANDMOTHER. THEY LITERALLY EMPTIED MY STANDING JEWELRY CASE. STRAIGHT UP STOLE IT ALL. BEWARE. I WOULD'NT USE THESE THIEVES IF I HAD TO MOVE IT ALL MYSELF IN A VOLKSWAGON. DONT SEND ANYONE THATS NOT YOUR ENEMY THERE. I had intended to post a nicer review when they returned some of my money but decided to wait until I found my jewelry. I had really hoped I just hadn't gotten to the box yet, but I went through the last one and no jewelry. When I found my large standing jewelry case empty I just thought things were so hectic maybe I packed them and forgot. But then I opened the middle drawer and found the ring drawer, which was the top, not middle drawer. It had slotted spots just for rings and somehow it was wedged into the wrong drawer. They should've put it back in the right slot. There were things in there from my great grandmother and my late fathers baby ring. They stole every single piece of jewelry I had. These people are straight up THIEVES. I'D GO ANYWHERE ELSE BUT THERE. BEWARE DISRESPECTFUL SCAM-ARTIST BUSINESSES. These guys will tear up your furniture, rip you off and take 21/2 hour lunches that they'll try to charge you for. These people are s*#^bags. ALSO, they are liars. They'll try to tell you the drive was three hours when it's a 40 minuet drive in traffic. " we checked the gps and there was heavy traffic that day." BULLS($T. I live in Santa Rosa and traffic here NEVER gets heavy. Especially at noon on a Tuesday. LIARS. read more

Beware of predatory pricing and lowball bait & switch tactics. I hired this company for junk removal on July 14. I was given an estimate of $595. However, once my belongings were loaded onto the truck and taken to the dump they changed the price to $1,050 and threatened to come back and dump the items on our property unless I paid the difference immediately. They never connected me with their manager or the person who gave me the original quote. Do not trust this company UPDATE: The business response contains false information. Here are the exact facts: * The Timeline: The entire job took exactly 4 hours (11:30 AM to 3:30 PM), which explicitly included the time spent at the dump. * The Billing: I paid a $150 deposit, yet was sent a $900 quote immediately after completion. The business had to send multiple updated invoices just to correct their own false charges, and the final total was still an overcharge. * The Communication: While the owner responds quickly to public Google reviews, they completely ignored my multiple phone calls and outreach earlier today when I tried to resolve this privately. Missing Receipts: During the initial quote, they stated the dump fee would be either $50 or $150 depending on the actual cost, and promised to show the receipt to confirm the final amount. I was charged $150, but they have failed to provide the receipt to back it up despite numerous follow ups. * The Threat: They ultimately resorted to threatening to dump junk onto my parents' property. I stand by my original warning. Avoid this company. read more

This is our second time using Zapt movers and this time, for a much larger move. It was initially hard to get a quote, looks like their website might be down because I never got a response. But once I message them via Yelp/called them, the company was very responsive and would constantly reach out to make sure all details were in place prior to the move. The moving estimate was very accurate and gave us a good idea of how much work the process would take. The movers also arrived on prompt and on time, bringing along 3 wardrobe boxes and plenty of moving blankets. The movers were very good about making sure all large pieces of furniture were wrapped completely in plastic wrap and bulky items in blankets. Some of the movers were more motivated than others, we did suspect that 2 of our 3 movers were taking a little longer than necessary to wrap the furniture in plastic wrap, especially when they were working in rooms where we weren't around to supervise. But they all eventually made up for it when we made it to our new destination, very quick and efficient to move everything out of the truck and into the house. We were particularly impressed when one of our couches couldn't fit up a narrow staircase so the movers ended up hoisting the entire couch over a 2nd floor patio. Without their help, we would've never been able to complete this move so thanks for the great service. Will most likely use it again. read more

Terrible Customer Service Our experience with this moving company was incredibly disappointing due to their lack of professionalism and poor customer service. Understaffed Moves Lead to Higher Costs: The movers themselves admitted that the home office consistently understaffs moves. Our apartment was 1,200 square feet with 2 bedrooms and 2 baths--an average-sized move--but the team was severely understaffed. Midway through, I had to step in to help pack and unpack because they were falling behind the already adjusted schedule. Misleading Practices About Supplies: The movers requested additional boxes from the home office that were never delivered. They urged us to buy extra boxes ourselves, assuring us we would be refunded. However, we were not refunded, despite their promise. Rude and Unhelpful Customer Service: When we contacted Fabio in customer service to address the refund issue, his response was shockingly rude and unprofessional. While we understand that problems can arise during a move, the way a company handles those issues is what sets them apart. Unfortunately, this company failed miserably in that regard. If you value reliability, transparency, and respectful service, I strongly recommend looking elsewhere. read more

I was recommended to Zapt by a friend of mine and let me tell you right now, I'm beyond happy with the service they provided. I moved out of a studio apartment in Oakland CA and into a 1Bdrm apartment in Las Vegas NV and what I thought would be the hardest part of the process turned out to be simple, affordable and so convenient, thanks to the Zapt movers. I couldn't be happier that I chose to use Zapt for my first move out of state. The company is upfront, transparent and punctual. There were absolutely no surprises along the way. The movers showed up exactly when expected, wrapped and loaded everything on their truck with care and only charged me what was already agreed upon. The next day they showed up at my destination, exactly when scheduled, with all my possessions undamaged and they moved everything in with care, set up a few items for me, removed all trash/moving equipment and again, only charged what was already discussed. As some who struggles with anxiety and overthinking, letting Zapt handle the most stressful part of the moving process was such a huge relief and fairly priced for the quality/amount of work they did. I would highly recommend this company to any one planning on moving in the future. read more

Moving on your own is stressful, especially when you're starting fresh in a new place. I didn't have family or friends nearby to help, so I was expecting a long, exhausting, and emotional day. Instead, the entire experience was far better than I imagined. The crew worked incredibly hard from start to finish without ever rushing or cutting corners. They handled every piece of furniture with care, wrapped everything securely, and took the time to ask exactly where I wanted each item instead of leaving things wherever was most convenient. By the end of the move, I was genuinely grateful for how respectful, patient, and considerate everyone had been. What I thought would be one of the most stressful days of the year turned into a smooth and surprisingly pleasant experience. I also want to recognize the office team for their excellent communication throughout the entire process. Every question I had was answered promptly, and I always knew what to expect. Thank you to everyone involved for making such a stressful day into such a positive memory. I couldn't be happier with the service, and I wouldn't hesitate to recommend this company to anyone planning a move. read more

I used Zapt in November of 2019 to move from Pleasant Hill to San Leandro. Their crew moved wrapped everything in shrink wrap and were very careful with our possessions. It was the best move I ever had. In December we were moving out of California to Nevada, so I called Zapt. They informed me that they did not do long distance moves. I understood, but was disappointed, as most of the large moving companies had many poor reviews. After trying to find a reliable moving company, Alessandra from Zapt called me and told me they could now do long distance moves! That was it. We negotiated a price. They did not require a deposit (most of the large companies wanted up to 80% of the payment before anything was put the truck). We scheduled the move, the 4 man crew showed up at 9am and loaded our stuff. We than all drove to the destination (550 miles). Their crew showed up at 9am the next day and delivered all of our stuff, took all of the shrink wrap off, assembled the beds and were on their way. Zapt is without a doubt the most professional, polite, careful moving company I have ever worked with. I would give 10 stars to these guys!! read more