I sent the failed hard drive YY computer installed in my laptop back to PNY (the company they bought the hard drive from), and they sent a new drive back. Yes I had to deal with this, not them because they played the third party card. It looks cheap, and tho compatible with mac's it is mainly used for PC's PNY told me. And now I'm gonna have to pay for it to be placed back in my laptop and new operating system installed. I paid YY computer $250 last July to upgrade my hard drive to a solid state drive. It's not right that I would need to pay again. If the Apple store had upgraded my hard drive, they would not of left me to deal with it while the hardware is still under warrenty Nor would they tell me to pay it fix it. I wish I had never purchased this lemon from YY computer or paid them to upgrade it. It's been a huge waste of time. Currently I'm not sure what to do. Because I don't want to pay them again, so I'm stuck with my laptop, and a new empty hard drive. That's right all my stuff is gone! Honestly I'd like to give them this PNY hard drive back in return for my old mac hard drive & my $250! read more

Everybody needs a computer go-to guy that rocks, is reliable, and fixes your tech issues in a friendly, fast manner. Tony and the guys at YY computer are the best. I've had ongoing laptop issues, and they repeatedly come through, answering my endless questions, spending as much time as it takes to get the right answers, and assistance. I find them generous with their time, efforts, and pricing. Thanks guys for being part of my support team! read more

10/10 Would highly recommend. Tony fixed my computer quickly... Good communications. Labor and cost were reasonable. Would definitely use YY in the future. read more

Tony and the other staff were very helpful in fixing my laptop. They looked into the problem of my laptop not booting up. Let me know my options and approximate cost to fix. Needless to say, the laptop was fixed within a week and has been working for 3 month now with no problems. Will definitely use their services if I need them in the future. read more

Yay! Fantastic service, efficient, thorough and very fairly priced. I have a Dell that has given me nothing but problems. These guys were able to trouble shoot and repair within days. I went from having a crashing computer to a very much improved computer in light years compared to the "service" experience I have had in the past from Dell. read more

Love YY Computer! My daughter dropped my PC laptop and the screen broke. I got a quote for a new screen, and a recommendation to do the diagnostics to make sure nothing happened to the hard drive. Luckily, everything was quite fine, and the diagnostic fee was applied to the costs of a new screen. In addition to personable service, great work, same day service - lucky me!, they have a parking lot. YY Computer is now my go-to business for computer repairs. read more

A couple of weeks ago my Macbook Air started acting real funny and I prayed and prayed that it would go away, but it didn't... now I'm here! My laptop's fan was really noisy even though it wasn't overheated, my sound was no longer working (no input or output devices detected), and my internet took ages to go from one page to another. I would've been fine with no sound, but since I am in nursing school I needed my internet to be functional. I first took my laptop to the Apple Store in Emeryville where they helped diagnose the issue which was that a sensor located on the left side of my laptop was not working anymore, but instead of fixing the pinpoint issue they wanted to replace the whole damn thing for 475+tax... uhhhhhhhhhhhhhhhhhhhhh being a college student and all and being broke 24/8 that was a no-no. After running out the store quickly I decided to go to YY Computer because I had my laptop fixed a couple years ago for some water damage and remembered how fast and efficient they were. Next day I drove straight into their tiny parking lot and met at the front desk with Tony. Tony is a kind man, very straight to the point guy. At first he tried to explain what was going on possibly with the laptop and I kind of just smiled and nodded my head and that's when he knew I was not down with the technologic communication. So- 1-2 days to diagnose, and about 2-3 days for repair. I got a call 2 days later with the issue and voiiiilaaaaaaaa they were able to just fix the pinpoint issue and my total quote was 175 and not 475+ at Apple! I agreed to pay and he said that it would be available within 3 days! So glad I chose this place, thanks Tony!!! read more

Got my macbook pro 15" retina display fixed here! They did a great job and it was relatively cheap for me (quoted $500, which includes order the part and labor fee). It didn't take too long. I dropped off my Macbook since I didn't need it anytime soon and got it back within a few business days (since they needed to order the part). Thank you for saving my laptop screen! read more

My computer was completely dead and unable to load. Here's what YY Computer did; - remove the hard drive from the laptop - backup all of the data on one of their machines. - reinstall windows 10 onto my laptop - put all of the data back onto the laptop - upgrade the virus software, drivers and more. - save me $1000+ off a Black Friday sales purchase for a laptop with the same specs. - Charge $100 ONLY for all of the above! In addition to this they once repaired my wife's Apple Mac laptop that had severe water damage (Apple were unable to fix it without a huge charge and the warranty had expired). They're IT pros at YY Computers! I can't recommend them highly enough. read more

I first came across YY Computer about 4 years ago while running an errand as I drive through Jackson St frequently, getting to know the neighborhood around Jack London. I meet Kevin and Huey, and had them do a clean re-install and add a new antivirus program. I later saw them again, when a former boss utilized them to install a surveillance system in the shop where I worked... the brothers did such an amazing job. This January, I brought my laptop (now a bit aged) and asked Kevin if the laptop had some life to be able to upgrade from XP...before I would either donate it or have it recycled. To my surprise, there was some life, however a bit slower..which was just fine, as I was asked by my older border for a "hand me down" of the laptop so he could stay up on using technology and internet. These guys do amazing work, their prices are quite reasonable. Believe me, I've been charged ridiculous amounts for "basic" service and further away places...all because of "brand name" repair places. I firmly believe in promoting local businesses, specially if they provide honest services and good products, as well as doing/going the extra mile for their client. Kevin and Huey have won my trust and they'll always get my business! Thank you for the windows upgrade and preventing a good laptop from being recycled/retired too early! read more

They saved my laptop. Quick and affordable. Only a few days turn around. I am VERY happy and HIGHLY reccomend YY Computer.

I knew what was wrong with my MacBook, so I emailed for a quote. Kevin replied promptly with a reasonable price (about $60 cheaper than the certified Mac places). I brought it in and they did the work in 2 days. My only gripe would be the turnaround time. If they know when they're going to fix my machine (i.e. where "in line" it is), why should I have to leave it for 2-3 days? Nice, competent folks, though. read more

I had a broken hinge on my Asus laptop. I called two or three places that really weren't interested in doing a repair. They said the parts they would have to order were expensive. The laptop is so, was working perfectly. I stop by this place, which was not far from me, and told me he could fix it by putting two or three miniature screws in from the back. He said it would be ready the next day. Three hours later he called and said I could pick it up! To quote from a TV ad "it's like it never ever happened." Hinge works perfectly. The $180 I spent for sure less expensive than buying a new thousand dollar laptop. read more

Windows update completely trashed my computer. YY was able to reinstall windows and all necessary updates. Happy customer.

dealt with computer people 4 times since common people were blessed with desktops in the home. was not satisfied to ripped off until now. this shop did exactly what they said they would, on time and as quoted. my unit was hooked up and running when i arrived to pick it up. they showed me that i works fine now. i am a happy camper! read more

They replaced my failed hard drive for a reasonable price and were prompt and professional. They were patient when I had some installation issues with Ubuntu on the new drive. If I ever have another computer problem, they're right up the street, and that's where I'll go. read more

Just took a very sick computer to them, stuck on self repair. They took the usual stance, "we'll try and fix it annnnnd save your data". One week later a call to swap out a four year old hard drive(1 TB) spinning type to a SSD 1 TB and [insert drumroll] AND TRANSFER YOUR DATA!!!!! Yippee Kye-A ##!! Data saved. Takes very little to make this old guy happy, good price out the door. Machine works great. Been to them a while back liked them, then now I 'em. Fair, honest, took their time explaining to me, very thoughtful and professional. A desktop is in need as well. Good folks read more

Great owner, extremely reasonable repair prices/labor charges compared to the other repair places I called for a quote

I found this place on Yelp, but I also noticed that they had listings on craigslist as well. I went in and bought a laptop at this place, and a two days later, it didn't turn on. I brought it back in and they told me that it was 'without warranty'. Now, I can understand if I had been using the computer for a significant amount of time, such as a month or more. But TWO DAYS? Not a good way to do business. Hue 'Kevin' Quan was the guy who denied my 'warranty' - But if I were you I would steer clear of Kevin (aka Hue) at all costs. read more

These guys at YY Computer are excellent at what they do. They repair laptops, rebuild, everything...They even have laptops for sale that are really cheap. I highly recommend checking them out. Especially if you need a lap top and can't find one that is affordable....just know that you can always work with them. THEY ARE THE BEST OF THE BAY!!! read more

Thanks Yelpers for helping me find this place. My laptop power jack needed to be replaced and not knowing where to go, I turned to Yelp and found YY. They have a small parking lot making parking in Chinatown easy. I walked in, explained the problem and they gave me a quote of $45 to assess the hardware and if it was just the power jack, the cost would only be $110 to replace it. They called me the next day saying it was the power jack and that my laptop was ready for pick up. Easy, friendly and reliable- they will now be servicing my laptop for any other issues. read more

Very competent, fast and fair price. Replaced failed disc drive and recovered all the data. Highly recommend.

I called YY Computer with an immediate problem with my wife's computer. They gave me a quote over the phone and I took it in right away. They had the part in stock and changed it out which solved the problem--and they charged me exactly what they quoted me. They were extremely helpful and informative. I highly recommend for repairs. I also like the fact that they have an established location and guarantee their work. I am considering buying a used laptop from them. read more

Extremely satisfying and successful experience with "the boys" (so young but so competent!) -- sure hope this doesn't get filtered because of my praise! I brought my old desktop in to be cleaned up -- I want to give it to a relative who really needs nothing more than internet and some photo storage, and over the past 8+ years I've added and removed so many programs and documents that I envisioned the inside of the computer to look like a rootbound plant. For $50 it was restored precisely as I requested -- all the junk and competing programs deleted and Microsoft Works added. I seriously thought the price was just the starting point, but that was it: $50 out the door. It's SO great to find a place where they take pride in their work, in being helpful and friendly, and where the price feels more than fair. I've already started singing their praises, to everyone I know. read more

The main person at the YY shop, Tony, is amazing. Friendly, knowledgeable, attentive to your needs, and made me feel like I was first in line. Nothing negative here, like, "it can't be done." Absolutely fantastic shop and service, he put back together my laptop a) in a timely manner (less than one week) b) charged more than a fair price for the work c) was very knowledgeable and bright and did an excellent job. It is right near Chinatown in Oakland, on Jackson St., and comes highly, highly recommended. It is a bright light that left me very happy. read more

I can't give them a 5-star review I'm afraid. My laptop was not closing properly. A piece is broken off and one of the screws was missing. They told me they could not repair it, but would have to order a whole new screen assembly and hinge. I asked them to try replacing the screw and see if that held it all together. They said it wouldn't fix it, but at my request they put a new screw in. That did repair the entire problem, saving me hundreds of dollars over if I had just accepted the tech's diagnosis. read more

I found these guys through Yelp. needed a screen replacement on one of our laptops. called another company before i called them and get this! luckily for me, they don't know the model number for the replacement because HP has a lot of different models and they have to open the laptop to see the specific one. (BTW- I'm never gonna get HP ever again!!). they asked me to bring it in and leave it with them for a few days. now this computer is a business one and can't leave the office only for a couple of hours. I got the estimate, said thank you and that i have to think of a solution. then i thought to myself, well, lets try another one.. called YY Computer and Kevin answered the phone. without even thinking about it, he asked me if i can look under the laptop to see the few digits after the model number dv4- $%#^%. he looked it up, said that they even have the spare part in stock and that if i bring it by 3pm- they could fix it today!! what do you know- this review is being written less then 3 hours after i brought it in. btw - the first company tried to charge me, get this, 3 TIMES more then these guys!!! what more can i say- you got yourself a repeat costumer!!! read more

I have used YY Computer for over the last three years. It is without a doubt the best computer repair store I have ever used. Kevin and his partner are the most courteous and most REASONABLE people I have ever used. My teenage daughters seem to disconfigure their systems every six months. YY has set up and installed software on three computers I have purchased over the years. The are most competent, personable and reasonable. When I have a problem I do not hesitate to contact them for advice. Many times they have not charged me for work they did which was "minor" for them, but major for me. They have really taken the agony and the expense out of computer repair for me. I highly recommend their services. read more

You know the feeling of having a car mechanic that you can trust without worrying if they are scamming you. Well this is the computer repair equivalent. Its a family owned and run business and it's as good as it gets. Ive used them several times and will again until they make computers that don't break. Kevin and Huey are brothers and the main expert fixers. They are super smart, friendly (they dont make you feel stupid about things you don't understand)- craftsmen that you can trust. The prices are more than fair.Their service is super and i'm not that easy to please. I recommend them without reservation. nick 510-568-1985 read more

Spilled red wine all over my laptop. Destroyed the keyboard, disc drive and hard drive. Called the guys at YY Computer and my Toshiba is like new! New parts and a cleaning all for an awesome price. My laptop is better than new. I'm gonna recommend them to all my friends. read more

Just picked up my laptop from YY Computer. These guys are excellent: friendly, straightforward, and professional. My computer had a faulty video chip, and it was diagnosed and repaired within a few days. The system is running great now. Cheers to the YY guys. read more

Fast. Affordable. Polite. Clean. A+ service

The gentlemen here are great. They know their computers and are able to give you prompt and effective service. I went in today and got my HD (Hard Drive) replaced for a small fee after them diagnosing my original HD installed was defective. They installed the HD fast (In ten minutes) and helped me with my recovery process of my OS (Operating System) on the phone once I got home without any trouble at all. Thank you YY Computer, you guys are good and honest people. Out of 1-10 I'll give them ten skulls. Friendly and respectful, these people are good for your PC MAC needs! They also sell Laptops (PC and MAC) for reasonable prices, as well as adapters, cords, RAM, Flash Drives, SOFTWARE, and much more! Cheers! And don't be discouraged, these people know their stuff! read more

These folks economically and rapidly added memory to my Mac PowerBook. I was impressed by their professionalism, and they were friendly and informative. Highly recommend them. Thanks! read more

I brought my computer in for a repair. I was told that they charge a $50 diagnostic fee that would get waived if they do a repair. The repair was simply blown out RAM. They replaced it and charged me the diagnostic fee anyway because the repair was too small. Very disappointing. read more

Brought my custom PC here to be fixed after it stopped working. They were very helpful and reasonably priced. A number of unexpected problems arose, and I think it's fair to say that they spent more time fixing my PC than they expected, but they still honored the original quote that they gave me. I'd recommend this place to anyone. read more

Everything seems fine before I know the truth, My labtop has a trouble to get pass the BIOS after the electricity problem in my town. After the 2 days check-up, they said the BIOS has corrupted and need to be reprogrammed with $95, (OK, $95 just to reprogram, forget it.). One day I have met a friend who works in a computer company and he gave me a check up, he took off the memory and the computer works like normal again. What the fuck!? a $95 for a reprogram? My friend did not charge me anything just to take off a memory! this place is defiantly not professional about computers. Guys, this is a true story and please do not trust them what they say, bring your item to other store to see if it's the same problem. Fuck this store I am so mad! read more

YY managed to fix my computer same day when the adapter pin broke inside my computer, rendering it almost useless for the time being (couldn't power on). I came to them as a frantic mess and left as a happy customer! They charged me for the repair and a fee for rush service. Overall, very pleased with the communication and pickup coordination. Thanks again! read more

I've been bringing both my business and personal computers here to get fixed. I also purchased a few computers from them. Always honest. Always on time. Always affordable. And I've been a loyal customer for 3 years and will be for years to come. read more

Quick repair service. They get two stars because they do not like responding to emails. Will take business elsewhere in future due to lack of communication. read more