I had an appointment. Check in was easy, I didn't have to type anything, just tap that I had an…read moreappointment and scan the front and back of my drivers license. #done I was 5 minutes early. I waited maybe 60 seconds and they were ready for me. The two ladies were lovely, very friendly and conversational and it distracted me from the fact that the technique there is very bad. Here's what they do, they put the tourniquet, they stick in the needle, and then they don't tape it down before inserting the vials. They hold it while switching out the different vials required for the labs. This meant that during every switch the needle in my vein was wiggling around and it hurt. I told them it hurt and they blamed it on the tourniquet. As someone who has a condition requiring frequent lab testing I can assure you this is not the appropriate way to draw several vials of blood. It was painful and the last thing I need is for that one good vein to get blown. They also didn't let me sit properly in the chair where my lab arm is relaxed on the arm rest. They wanted me to lean forward and drape my arm across the front bar, probably so they could put the sample tray on the chair instead of on the table which was so full of stuff there was no place to set it down. I liked the people well enough, they were very friendly and kind, and I liked that they have multiple staff so things can move along quickly, but I the poor technique and risk of blowing my one good vein is something I don't want to experience again if I can help it. If you don't mind waiting longer and you can choose your lab provider, I recommend the LabCorp across the driveway in the Walgreens. The man running it is professional and has a good technique. And if you are a Lake Travis local you'll enjoy speaking with him because he's lived here his whole life. The only downside of that LabCorp is it's just the one fella running things, sometimes the wait can be quite long.

The absolute worst for being able to speak with someone, you cant change or cancel an appointment,…read moredont ever go here there are better services, id give this place a negative if I could

I heard that HEB was picked over. And I didn't want to deal with the crowds and long lines. So I…read morecame to Randall's. The shelves in all the isles were full. The store was impressively stocked, full, and clean. I bought a lot of salad items, and the produce area looked amazing. Very clean, and stocked well too. Great experience. Happy they had everything I needed and were stocked well.

This Randalls location must be under new management for a long time now, because the quality of…read moreservice and food quality control has greatly improved! Online shopping and curbside pickup has been flawless and I really appreciate the fact I can order for same day pickup without being charged $4.95 like their big competitor. Nice little bonus. Aaaaaaand, they even sold bundles of wood curbside. I can't express how blessed I felt to have a stockpile when Uri came into town and knocked our power and heat out for almost four days. Woman have wood...woman can cook and make hot chocolate. Lol. Lastly, if you shop using SWA Rewards Randalls matches one additional point for each dollar spent...2 for 1 mile points. Sweet!

Went recently to get some blood drawn and was given terrible service, with both the speed at which…read moreI was seen (took over an hour somehow) and how seemingly bad the doctor was at simply drawing my blood. I've had my blood drawn before and never has it left me in pain for days afterwards, going on a week now. Absolutely insane, please do not come here if you have any other options.

He ruptured my vein on 03/23/23 then sent me to a different quest location. He didn't seem to be…read morehappy to be at work at all

The phlebotomist I got was proficient and personable, but the overall business didn't seem run…read moreoptimally. They literally do not have someone at the front desk, period, to help with any questions or answer any phone calls. It's literally up to the automated kiosk, and automated voice messaging system. Therefore, if you have literally any question or issue, there is literally ZERO way to get it resolved. This becomes a problem when they also seem really behind and unorganized. My test results were delayed and missing, and there was zero way to talk to someone about receiving them or figuring out what happened to them.

With an appointment this was awesome. Easy check in and Melly was super helpful. I would say the…read morefacility was very basic and spartan.. Could use some love or a mid-Austin location that partners with functional medicine providers as a cooperative service. Quest could do an upscale branded location and likely get more clients.

Quest Diagnostics: I had a 3:20 appointment, but no one is here and no one has called me. Someone…read moreelse got upset and knocked on the door because her appointment was at 3:00. They seem to think they can take a patient every 10 minutes, but it's clearly not working. It's already past my appointment time

I had a good experience here. Checking in was very easy. I was able to use my phone, although they…read moredo have a kiosk that allows check-ins in the office. I was able to track my place in line from a screen that showed all of the checked in patients. The staff members worked together well. While my phlebotomist was going through my papers, a coworker needed help, and shortly after, she had a question, which he helped with. My phlebotomist did a good job with my blood draw--hit the vein on the first try (thank goodness!). She was also friendly. The location was clean. And there is ample parking in front.

I'm a bit of a wuss when getting bloodwork done and am very prone to passing out especially when…read moresitting upright. I also have very tricky veins and it takes most phlebotomists a couple tries but Jane knew exactly what she was doing. She had amazing bedside manners and got it first try with no pain. I was in and out within 15 minutes. Would definitely recommend.

If i could rate it 0 star i would. If you weren't already born knowing, you must have your lab…read moreorders printed, phone orders are not allowed. Apparently no one in the office has a working email, the printers don't work either, and they aren't affiliated with Randall's so don't ask them to print it. After i left, went home and printed my lab docs and then returned, my nurse was super chatty with her current patient then had nothing to say to me when she called me back- not even an apology for ruining my morning. Highly disappointed and extremely unprofessional. I urge everyone to just go to CPL! In the same parking lot and very nice, understanding staff members.

I didn't plan on writing a review after my appointment, but I was so blown away by the level of…read moreservice I received that I changed my mind. I have had many, many, many blood draws in my lifetime, but this was the best experience I have ever had. My appointment was at 10:10 am, so I arrived a bit early (that's just who I am, always). I checked in at the kiosk and was amazed that less than 2 minutes later, my name was called! I wish I could remember the Phlebotomist's name because she was awesome. No issues finding my vein (unlike another Quest location in Austin...). It was quick and completely painless. She was super kind and friendly as well. I was impressed at how clean and organized this location felt compared to the other one I had visited. I walked out of the building at 10:05 am, 5 minutes before my appointment was scheduled to start. Incredible! I can honestly say that has never happened to me at any medical facility before. I will definitely be coming back to this location for any future blood draws!

Phlebotomist Hawa was great! She listened to me attentively and drew blood from the vein that was…read moreless traumatic for me, though more difficult for her. The procedure was absolutely painless unlike previous instances, when I was left with bruises and swelling. No lines. I was invited in almost immediately after arriving at the appointed time.

Not sure where to start. I was in this place for about two hours. They ran an EKG, did some blood…read morework, and gave me a Covid test. I saw Doctor Hoeing for about 7 minutes, and then I requested to leave, as I was feeling better. The bill is over 16,000 dollar's, are these folks for real. 8 thousand dollar's an hour. Bill below. no wonder insurance rates are ridiculous.

I had a terrible accident last Saturday and rushed over to Family Hospital asap. They saw me…read moreimmediately and made a terrible situation much better. I was super impressed with Dr. Huddleston's care and knowledge. He knew exactly what to do and prescribe to improve my situation immensely. Nurse Carmela C. was also expert and precise in my treatment and Ray H. at the front desk was also very efficient and saw to it that I was treated quickly and thoroughly. I hope to not need medical care soon, but if so, I will be going to Lake Travis Family Hospital for complete and expert medical care.

I had such a good experience with Tracey at Any Lab Test Now. She was incredibly kind and genuinely…read morecared about helping me. I did an early gender reveal test and hadn't gotten my results after a few days, so I called the office. Tracey immediately helped me contact the lab and get updates. When I called back later, she was just as helpful and never made me feel annoying or rushed. She stayed positive and really took the time to help me figure out what was going on. I'm so thankful for her help and will absolutely recommend Any Lab Test Now in Lakeway--especially because of Tracey. Thank you so much!

The lab does not accept insurance. Parking is adequate and convenient. Went elsewhere to find lab…read morethat welcomed insurance.

Absolutely scary! Gal was horrible drawing blood. Had to return she didn't send in a panel. And…read morehours there ! The second time she caused my potassium to show elevated by not asking me to relax the fist she had me hold. Dropped my vile on floor dropped the blue tape on floor. Just awful

10/10 blood draw - felt absolutely nothing to the point where I didn't even know he began the draw…read more I will be coming back