Quest Diagnostics: I had a 3:20 appointment, but no one is here and no one has called me. Someone else got upset and knocked on the door because her appointment was at 3:00. They seem to think they can take a patient every 10 minutes, but it's clearly not working. It's already past my appointment time read more

Quest Diagnostics - Quest Diagnostics: I had a 3:20 appointment, but no one is here and no one has called me. - Laboratory Testing Near Me - Leander, Texas

I had a good experience here. Checking in was very easy. I was able to use my phone, although they do have a kiosk that allows check-ins in the office. I was able to track my place in line from a screen that showed all of the checked in patients. The staff members worked together well. While my phlebotomist was going through my papers, a coworker needed help, and shortly after, she had a question, which he helped with. My phlebotomist did a good job with my blood draw--hit the vein on the first try (thank goodness!). She was also friendly. The location was clean. And there is ample parking in front. read more

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I have been to this location 5 times in the last year and have been happy with all my experiences. They are timely with scheduled appointments, quick and efficient at drawing blood and it's a clean facility. If you don't have an appointment, I would expect to wait a long time as they can't guarantee when they will get you in. You don't go into the queue without an appointment, so I highly recommend scheduling an actual time slot. Heather was knowledgeable and super friendly, thanks! read more

Checked in at 3:01pm by the time I was finished, it was 302pm They would not let me do a urine test. All I needed was to pee in a cup for a drug test for a new job. read more

Had a drug test. Showed up 10 minutes early but got in 17 minutes later. Process was fast. No complaints

This place is run on a shoestring budget! There was no paper towels or soap in the restroom. After doing a urine specimen, this was not very sanitary, especially for a woman. No cleaning toilet cloth was given either, so you can get a clean catch. And they use masking tape after the blood draw instead of a bandage. The last time I was at this location I caught Covid so be careful. I don't think they clean the waiting area very often. read more

Quest Diagnostic Blood Draw on Wednesday 11-08-2023 651 N US Hwy 183 Ste 155, Leander, TX 78641 Clarissa needs training on how to properly draw blood. She prodded with the needle for two minutes causing me continuously high pain in my right arm just to tell me she did not draw any blood. I was well hydrated and my veins in my arm are highly visible and easy to draw blood from. It has now been over two days and my arm still hurts at incision point from Clarissa probing me with the the syringe needle. The picture is of my left arm two days after the blood draw that Clarissa went to after being unsuccessful drawing blood from my right arm. I never had any bruises or issues from dozens of blood draws over the last 30 years. In fact I been complemented many times on how visible the veins in my arms are and how easy it is to draw my blood. read more

Quest Diagnostics - left arm - Laboratory Testing Near Me - Leander, Texas

I originally went to the cedar park location, which appeared to have staffing issues this morning and was sent to this Leander location. Jessica was my tech and was phenomenal. I am a very very difficult stick and I did not even feel her blood draw. She was very welcoming and also checked in with me to make sure I was comfortable! Definitely will only get blood draws at this location going forward. Quest should consider allowing people choose who they book with as well! I'd pick Jessica again in a heartbeat. read more

I've had nothing but great experiences here. I make my appt online in advance. When you arrive you check in on a computer. The staff are all friendly, despite watching them have some difficult interactions with unreasonable customers/patients. The waiting area is nice and clean. My wait is typically 30 min past my appt time, but i accept it and factor it into my schedule. This will remain my go to local stop for testing. read more

I was a walk-in. Didn't even have time to pull out my phone before they called me back. Jessica was very sweet and professional made me feel welcomed, and a fast gentle blood pull read more

Friday morning, just on big black dude working here who claims he's been doing this for 21 years. This is my second time here for this week coz I forgot one of the paper work at home. Same guy helped me, same demeanor, very unfriendly and looks like he is about to fight you. The moment he walks out to door to call the next patient, he has a terrible frown and a gangster look on him. I mean, dang.... I hate needles and his demeanor does NOT help my nerves! read more

Quest Diagnostics - One day after my one shot. - Laboratory Testing Near Me - Leander, Texas

Tried to schedule an appointment online and literally could not so it was the last day of my employer paid drug screen and I showed up. There was barely anybody there, and I still waited on idk what? There was no one working the front so I couldn't ask questions or explain my situation. The ID scanner did not work. The check in process was confusing. In addition, there was only one person calling people back so it was taking about 8 minutes a person. When all I need to do is a drug screen this is frustrating. All that needs to be done is printing a label for my cup to pee in yet i'm spending time waiting. I think this might have had to do with the cedar park wildfire affecting another location but this was my first experience here. read more

Needed to bring a fecal sample by. I cannot drive and I'm on surgery recovery. I sent it with my daughter and no one even acknowledged her. They had several people waiting and they refused to take the drop off sample so it's in the trash outside the front door as my daughter didn't want to take it to work with her and they already made her extremely late. Quest is trash! I wouldn't bother. Can't even call and talk to anyone. The lady refused to talk to me even through my daughter's phone. Cool! I'll just wait for the next hospital stay rather than relying on a place like this. read more

Kudos to Quest Diagnostic for having a convenient location on the north-west edge of Austin. The advantage of this slightly out-of-the-way area is that it'll be less crowded on most days. Even if you don't have an appointment, the wait time for walk-ins should be under an hour. Their lounge area is strictly functional, and frankly a little depressing - it felt like I'd been sucked into an Edward Hopper painting. However, the staff there are friendly and efficient, so you'll spend a minimal amount of time in Hopper-dom and have your test done in a jiffy. Pro Tip: When you arrive at this shopping center you'll see it's dominated by a huge HEB Plus. Drive around to the right (as you face the supermarket) and you'll find the Quest location around the corner. read more

Quest Diagnostics - The waiting area. Kind of makes a Greyhound bus lounge look like a Hyatt, doesn't it? - Laboratory Testing Near Me - Leander, Texas

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Came to this location and did a drug screening for a job, the man working at the place was unhelpful and did not provide clear explanations on screenings. I am unsure the ethics of this place since they are handling client samples with poor customer service. I am unsure if I feel comfortable leaving/having a collection done. read more

Terrible policies and aloof, uncaring staff. Redirected by my doctor's office to use quest so that Aetna's profits can be increased due to the negotiating they did (anti-trust) with Quest. Told by my doctor that they open at 8am and to get there as close to 8am as possible. With it raining, I needed to take my kids to school, first the middle school then the high school. Then after dealing with morning school traffic made it by 8:25am. I checked in on a tablet and after 20 minutes somebody came out and said my name and said sorry no walk-ins. I said I am not a walk-in my doctor sent over the labs. Lady said "oh well you were 15 minutes late so the appointment was cancelled". I see. I will do whatever I can, pay 10x the costs of the labs in cash if need be, to avoid using Quest ever again. Terrible policies, uncaring staff. Here's what a real service professional would have said: "It looks like we had you scheduled for 8am. Let me take a look and see if we can get your blood work done after this next appointment." Or, perhaps just OFFER to reschedule when you see that I am visibly dumbstruck by your asinine policies. But no, you just basically told me "too bad so sad goodbye". read more

Worst location ever. Pretends like they have a bunch of appointments coming in when their system says they have one. Remove names from the standby list without helping anyone. Has the window for help covered so you can't see they're not doing anything in the back. Sat there and watched the phlebotomistargue with another customer for like 10 minutes and then pretend like she was helping multiple people in the back. Do not go to this location. read more

Tried to book an appt but all were taken for several days. Showed up as a "walk in" at 7:10am and was told to expect a 5 hour wait....there were two people ahead of me. I waited an hour and none of us had been seen. So i left and went to the next location listed on the Quest website only to be told "we don't do blood draws here." Seriously? I thought that was literally all that Quest did. Dealing with Quest is always frustrating. So i called my doctor and switched my referral to CPL....No wait, no issues. read more

Thank you, Belinda for the quick and smooth experience here today! My appt was honored :)

Quest in Leander, TX 78641, should properly train their employees before they place them in the field to take blood.

Close to home. Easy to schedule on line, great communication via text messages and no wait time. Technician was friendly and efficient.

I almost didn't go to this location based on other reviews. Glad I ignored them because I had a great experience. Easy online scheduling, convenient location, friendly staff, and no wait. I scheduled at 8am so that might have helped. Leaving a review in case someone else is hesitant after reading the bad ones. They are just trippin'. read more

Made an appointment for new job drug test over the phone automated system for 3:15pm. Never got a confirmation email. Went to their website to see if appointment would pull up and it didn't. So I went in as a walk-in at 9:55am and waited for more than one hour. They were taking in walk-ins that came after me. Finally, I asked one of the employees when my turn would be. She said your appt is at 3:15 so the system pushes you to back of the line. So wouldn't the employee check or ask the person with an appointment at 3:15 why they are here 5 hours before the appointment. If I hadn't spoken up, they would have me sitting there for 5 hours!!! Where is the common sense or customer service. Also they did not have anyone at the front desk to help. read more

Came in and it was super easy to get in and out. Made an appointment on the phone. Took about 10 mins through the entire thing

Quite honestly I have no faith that this place or others like it would do a clean, functional and timely job. There is no way to talk with someone when I call because the auto-phone system will not allow it. Then, the reviews that seem legit are horrible. What a horrible way to provide "health care" services. read more

Terrible place. Waited and waited. They said their computers were down. No one at the window to change an appointment with or even talk to. Lady stepped out of the door and said computers were down, but no info on delay time or anything else. Tried to call and change my appointment, but mailbox was full. I am DONE with Quest And this was my first time using them....go elsewhere! read more

Worst experience and worst customer service probably ever. Went in today 2 times and waited over 2 hours, had an a appt finally I walked out

Appointments are useless, waited half an hour am only one person went in for lab work.

They don't answer phone. They don't do walk ins although the recording on the phone service says they do. Stay away

Jamal did a great job by only doing 1 stick to get my blood and he stayed late for the type of test I had to have. Thx Jamal!

Ruth was fabulous. We had a few problems as my doctor hadn't sent my order over yet but she got it handled quickly and efficiently. I also forewarned her that I often pass out when having my blood drawn. She didn't argue with me, but listened and made sure I was absolutely comfortable. She did a great job. It's never fun having lab work done but Ruth was an absolute professional and made the whole process as easy as possible. read more

Been here many times. This place is always short handed so the wait times are terrible. Today I was told they couldn't do walkins. Never going back to this location. read more

I had done many screenings /blood work for my work, this location is by far the best and most efficient I had ever been. From walked in to drug screen to walked out only took less than 10 minutes. The lady tech that helped me was extremely nice and helpful. read more

Got my blood work done here by Jamal. Very professional, quick, and little to no pain at all! He helped me out with the details since it was the first time in a long time since I had this done . Will go back to this location if needing to get my blood work done again. read more

I am from out of town and found them to be very kind and helpful. They were quick and I felt comfortable with my visits there. One young man stayed late to help me. I appreciated them. read more

This is very convenient to have around the corner and staff very friendly. On one trip though I needed to get containers to collect specimens and the guy did not get me the correct # of containers causing hassle, return trip and delayed results. read more

Jamal is really good at what he does. People that complain about him shouldn't be. He is a quiet man. He talks to me but I go in every 3 months and made it a point to be nice to him. Last time he wasn't there and I missed him! read more

I had a bad experience. They are very rude. I was sent here, I did not go to this location by choice. But now that I know what to expect from this particular location. I will not be going back. I will pay out of pocket for CPL then to go back here. read more

This place sucks. I'm the only person here that actually made an appt and I've been waiting an hour. Lobby full, 1 person staffed for the entire bldg. This place is a joke. read more

Just flat out rude- I asked some questions and didn't get ANY response, not even a shrug. I know he heard me