Have been here multiple times this year for many different kind of lab work. Their check in process is super easy, they are very efficient and the results usually get uploaded into your portal within few days. [[HIGHLIGHT]]All the ladies that draw your blood are so nice and friendly.[[ENDHIGHLIGHT]] read more

My wife came here to do blood work and they did good job with no pain on blood draw! It's a good sign of good service! Keep up the good work, cheers read more

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Doctors ask a lot from us...their patients needing care. And, at times, they want tests done to ensure all systems are running fine to prescribe the medications you need. CPL was the needed lab of choice this time and I've never been here. The reviews don't speak the best to them so I came in with an open mind of course. [[HIGHLIGHT]]I checked-in using the tablet and was called to confirm who I was, my insurance, and the doctor requesting the orders.[[ENDHIGHLIGHT]] I sat back down and another few minutes passed and was called back. Keep in mind this was an attempt to get in quick at opening at 7:30am and there was an office full of people with the same idea. I was in and out in 1;-minutes and able to return back to work to conquer the day after a friendly and perfect visit at this lab I hope I see again one day! read more

I've had two phlebotomists miss both arms on two separate occasions. I've never had my blood drawn successfully at this location. [[HIGHLIGHT]]Waste of my time.[[ENDHIGHLIGHT]] Even the male phlebotomist with ten years of experience missed. [[HIGHLIGHT]]Worst location ever.[[ENDHIGHLIGHT]] read more

This is a hidden gem in Cedar Park. If you need lab work--come here! I arrived right before lunch and was still able to be seen in a reasonable amount of time. The phlebotomists run the front desk, so I suspect any complaints about service can probably be attributed to stress on doing two jobs (and only one, the blood draws, that is their skill set). I found my check in interaction to go smoothly. The blood draw was difficult due to my tired veins (I'm a 20 year platelet donor), but the phlebotomist was able to find and get the draw. She was focused and patient. I will be back here. read more

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[[HIGHLIGHT]]Tried to get my blood drawn and they close at 12:30 for lunch & don't reopen till 1:30. I arrived at 12:25 and the door was already locked as they starred at me from behind the desk.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Someone was leaving so I entered and the male phlebotomist stated they were closed and turned off all the lights in the waiting room and walked away just leaving me & my kids in the dark waiting room.[[ENDHIGHLIGHT]] Why have hours posted if you aren't even going to honor the times posted. read more

CPL Laboratories - Then don't honor these times and will just lock the doors anywhere from 5-10 mins early - Laboratory Testing Near Me - Cedar Park, Texas

Came in to get lab work done. [[HIGHLIGHT]]Super fast and easy, super sweet man working there.[[ENDHIGHLIGHT]] 10/10 would come back again!

Friendly service at the front desk. They were very helpful, especially considering I had to leave before getting my blood drawn and come back. They had my paperwork waiting for me and got me in efficiently. The phlebotomist was interesting, but did a great job hitting my vein in one try. Maybe just avoid conversation and you'll be in and out, good to go! read more

They appear understaffed with one receptionist and 1 phlebotomist. [[HIGHLIGHT]]I arrived at 145pm on a Tuesday and gave up waiting after 30 minutes.[[ENDHIGHLIGHT]] I recommend going anywhere else. read more

After visiting my doctor for my annual check up where I thought they were going to do my blood work. The front desk nurse informed me because of my insurance, I had to go to CPL or get charged big bucks. It's a first come first serve place so I immediately drove the five minutes to get there. It is located in the back of the Railyard so there was plenty of parking. Walked in to find only one person before me. Handed the front desk the paperwork from the doctor and pretty much waited only 5 minutes. During those 5 minutes (where I was seated over 12 feet from the front desk) we exchanged jokes with the front desk staff. At this time there was another client waiting, who I assume was a nurse at a doctors office. Then I was brought to the back where they take blood samples. I hate this part as my arm veins are almost non-existence. The nurse decided to take the blood from the veins in my hands. First hand got one vial before it stopped flowing. She goes to second hand and gets the last two vials. It was relatively painless but still prefer a vampire to suck my neck for the blood. The place was clean. The staff efficient and friendly especially considering these COVID 19 times. I was in and out in under 20 minutes. read more

stay away -- they can't even process tests accurately == made me come in twice and still the tests are wrong with wrong results -- incompetent read more

Mean staff and abusive. I did a 3 hour glucose test with 4 blood tests; they punctured me 4 times instead of placing a catheter. read more

CPL Laboratories - Blood draw sites - Laboratory Testing Near Me - Cedar Park, Texas

Phlebotomist was nice, but they hold the test results too long before releasing them.

I'm sitting here at the moment shocked by the waiting room. There are restrictions due to covid and this place is jam packed. No social distancing. Luckily everyone is wearing masks minus the phlebotomists. For being a lab in a hospital I'm shocked by how they are managing the CDC restrictions for people's health. read more

I called to find out if they did blood draws for a specific test and I never even got to my question because the guy who answered the phone had no business answering phones and I decided not to go to this location based on the exchange. Ringing Him answering the phone: Hold on Me: uhh, ok... A few minutes pass and I'm about to hang up Him back on the line: 1401 Medical Parkway Me: Oh, what business is this? (thinking I dialed the wrong number) Him: 1401 Medical Parkway Me: Is this CPL Labs? Him: (graoning) Yes that's what I said! 1401 Medical Parkway! Me: No thanks Based on that I'm guessing the rest of the reviews about the crummy service are all true. read more

Called ahead yesterday to make sure they had my lab orders which they did. My spouse came home early today to watch our 3 babies so I could go have labs done that are needed for upcoming appointment. Arrived at 430, sat there while they told me they would "be right with you". They said their system was slow at 445. And, then at 455, "it's not working". I explained my situation, and they just said "you can come back at 7am". I'm furious. I can't just come back. That's extremely unprofessional. read more

We had the absolute best experience with my 4 year old at this location. Never having had her blood drawn before, the two ladies who helped us were quick and efficient and sweetly distracted my daughter by engaging her with all sorts of question. No tears = happy momma. Didn't have to wait too long, maybe 15 minutes. read more

Less then impressive. I approached the nurse behind the front seat to ask a question. "I am wondering if the orders for my work were sent over, is there a way to check" her reply " I'm working on another patient right now". I feel a more appropriate response would be I can check on that right after I finish up with this parent. It's bad enough you have to sit in a waiting room for an unknown amount of time . Please can we get some appreciation for sitting in your waiting room and not another doctors. read more

This CPL location is generally very quick for me, compared to the others around town I have gone to... I think my longest wait here was 30 minutes compared to a nearby CPL that takes at least an hour. Maybe I go at the less busy times but the staff is always friendly & really efficient. I have only good things to say about this location. read more

Put me on hold on phone for 10 min forgo about me then when I came in there was only 4 people but took like 30 min. I think they are really short staffed. Do not go here unless you have lots of time to waste. I been at other CPL and they got me in and out in like 10 min they had like 4 people in front of me at the location. They definitely need to hire more techs also staffs are not nice. read more

Called yesterday they said they open at 7 am . Arrived and the door said 8 am . My driver had to take work off for nothing as none is here . Waste of time .went to the other location and they just laughed said it was a mistake because she is used to work at a location that opened at 7. Not even an apology . read more

Terrible Customer service. The staff literally disappeared for 20 minutes and no customers were being attended. I have been here over an hour for a simple blood draw. read more

Well CPL was much better,,, my original post has disappeared, and the revised one I just did a few minutes ago has disappeared. In Sept. of last year (2017) I was furious with this place, wrote a review here and sent a letter to the company (no response) about the Queen Bee that was at the front desk, an the ridiculous wait (20 mins. I sat there while QB waite on a family of 6 telling me I had to wait for them to do verification..which turned out to be to ask me for my freaking address and phone #, if it was right! I'd been there beore, they had the info and I was paying the person who took me to sit there with me while her highness made me wait. Finally another person came to the front, I asked her what else I was supposed to be filling out, she didn't understand but checked w/B who said, she needs to verify her address and phone is correct. Why wasn't that done when I checked in? A month ago and again today, totally different. QB has not been there.. Evryone! was very pleasant and helpful. Almost no wait (I read 2 paragraphs on my kindle), and there had been a woman w 3 kids just ahead of me...still very fast process. Did talk w/lab tech about best times, she said people are lined up before they open and it takes awhile to catch up so best if you can wait is around mid morning when they have caught up from the rush. read more

The guy at the front desk seems to be alone and there are a lot of people. Apparently they take a lunch and won't be helping you, but rather let you sit through the time... after finally telling people it would be over an hour wait, I'd already been waiting an hour and still hadn't had my name called. Extremely poor communication and care for the people in the room. An older gentleman showed and checked in, he mentioned to the check-in desk that he was sent over here from another place and then the guy told him he should drive 5 miles down the road to the other CPL because they don't take a lunch. Not cool! You don't send older people on a wild goose chase! I'm still waiting my turn... check back tomorrow I may still be waiting my turn. I rarely write a review, especially complaining, but this place is a joke. Rude, inefficient and care more about themselves than the folks with illnesses in the room. Shame on you CPL staff. read more