This location was stark contrast from Lakeline! Great customer service and considering I'm a walk…read morein---had to rush coming from work. And less than 5 minutes wait! Very organized and their clinic was clean. Lots of parking. Great skill, the phlebotomist was very gentle it hardly felt like a lab draw. If u have to go to a lab---I recommend this location :)

I was very impressed with how efficient this office was running the morning I visited. The…read moreemployees at the front counter managed patients with courtesy, keeping the flow of patients moving. No one in the waiting room appeared frustrated for any reason. I also found the wait after checking in to be quite short. The phlebotomist was easy to interact with, and was happy to explain specifics about my blood draw. Finally, I very happy she was able to draw my blood on her first try (yes, I've encountered ones who did not--so this is important to me!). In all, I definitely will return here to complete future lab work.

This review is for all of LabCorp not this particular location…read more My doctors office got bought out and the new group that owns my doctors office. Switched all the lab work to LabCorp. I'm self-pay, which means no insurance The doctor and the phlebotomist at the doctors office said when you get the bill, tell them that yourself pay you have no insurance Here's what LabCorp does, which is completely unethical! When you call LabCorp because you're self-pay and there's no insurance and you tell them this, they are first going to offer you a percentage discount. You have to decline that discount. You have to specifically say I want self-pay pricing. Even if you start out saying self-pay pricing, they will still offer you a discount, you have to decline and keep pushing for the self-pay pricing. I did not know this on my first two bills. I end up telling my doctor I want to use a different lab company because the one that they're using out of their doctors office which is LabCorp is too expensive. My doctor states, they're one of the cheapest around. Here's the self-pay pricing list. Take a picture of it. I go ahead and decide to get blood work for the third time. When I get the bill, I call LabCorp. I explained to the gentleman that I want to go over my bill because my doctor is telling me one price and the bill says a different price. And that I wanna pay for it myself because I have no insurance. The very rude lab Corp. representative tells me "the price is the price." I say, sir, "I think that you're billing me insurance prices and I don't have the insurance " He says "no these are the regular prices you're not getting insurance prices cause you have no insurance and the price is the price." On my fifth call in one day to LabCorp I finally get a competent representative that explains the system to me and tells me you have to specifically ask for self pay pricing, decline their first offer of a discount which doesn't come anywhere close to the self-pay pricing, keep insisting for the self-pay pricing, and hopefully you get self-pay A completely unethical company!

Very under staffed only one person trying to do all of the work. I feel bad for the solo employee…read more People waiting for 2+ hours, not a way to do business.

Have been here multiple times this year for many different kind of lab work. Their check in process…read moreis super easy, they are very efficient and the results usually get uploaded into your portal within few days. All the ladies that draw your blood are so nice and friendly.

My wife came here to do blood work and they did good job with no pain on blood draw! It's a good…read moresign of good service! Keep up the good work, cheers

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

ARC has never shown me they care or listen to what is wrong. Ask for help and they pass you off…read more Have tried for years to get a PCP but no one takes new patients. After 10+ years I have decided to cut ties between them and me and my family. I will never waste another dollar at ARC to not get any help. So if you want a difficult, unfriendly experience, that leaves you feeling worse than you came in, ARC is for you!

Quest Diagnostics: I had a 3:20 appointment, but no one is here and no one has called me. Someone…read moreelse got upset and knocked on the door because her appointment was at 3:00. They seem to think they can take a patient every 10 minutes, but it's clearly not working. It's already past my appointment time

I have been to this location 5 times in the last year and have been happy with all my experiences…read more They are timely with scheduled appointments, quick and efficient at drawing blood and it's a clean facility. If you don't have an appointment, I would expect to wait a long time as they can't guarantee when they will get you in. You don't go into the queue without an appointment, so I highly recommend scheduling an actual time slot. Heather was knowledgeable and super friendly, thanks!

I get most of my pathology work done at this location which is conveniently located down the hall…read morefrom my physician. I have recurrent labs that must be done so having a great location & fast results is important. The staff that checks you in and the folks who draw the labs are great. You get in and out quickly and it's painless on my easily overstimulated brain, my veins, and arm. The friendly staff that checks you in is the cherry on top. They always are friendly and smiling. Although they close earlier than other CPL locations, I prefer to come here for the reasons noted in the review and because other locations have lost my tubes, took the wrong labs, and just were unhappy to be working. This location is amazing and worth prioritizing to accommodate their hours. I love that they get everything right the first time around! Thank you Wyoming Springs CPL!!

This place is truly the worst of all the labs in the Austin area. The wait is hours long no matter…read morethe day or time. The front desk women couldn't be more rude if they tried. They all like to chit chat with eachother than actually working and getting people through. Highly suggest ANY other CPL location.

I don't go to this ARC much am I'm glad as the front desk people are snooty and make you feel…read moreunwelcome. Also while in the rooms you can hear the staff griping, complaining, and making fun of patients. Poor showing.

I like my doctor. I would like to say that first. Other than that, ARC lacks everywhere else…read more They are unresponsive. It takes 6-8 weeks to get in to see my doctor and the patient service is garbage. You feel more like an inconvenience than a patient. Feels like they run everything understaffed on purpose. Like the Walmart of Clinics.

Office very late in letting people in to sit for visit. Lady was busy talking to friend and did not…read morecall to go back for taking samples.

This place SUCKS!! Had to drive from Waco to get a drug test and daughter had appointment at 1:45…read more Have already waited 2 hours and she still hasn't been called back and they close at 4:00 DO NOT COME HERE!!

I hate calling the pharmacy because they are usually rude , today my experience was a good one,…read moreRuben answered the call and help me with an insurance issue, first time I spoke to a very nice person, Thank you Ruben

I paid ~$20 for my estradiol cream prescription twice. They had to correct information from…read moreoriginal prescription because they put it in wrong. They wanted $50 for second refill. They billed insurance as 27 day but charged me more for the two extra treatment days. I went inside to ask for clarification and the man argued with me and asked no one for assistance. I left because he said I would have to contact my insurance. As I was leaving parking lot, I received a text about my prescription. The price had been reduced to what I previously paid. Very poor customer service. This happened on 05/01/2026.

Dr Wheeler is an exceptional doctor that listens and focuses all of her attention on the patient…read more This is often hard to find elsewhere. Judy S.

We love Dr wheeler! The whole family sees her and we appreciate the safe space and that she always…read morelistens and gives many options when making decisions on our health. so thankful to have found her.