I was very impressed with how efficient this office was running the morning I visited. The…read moreemployees at the front counter managed patients with courtesy, keeping the flow of patients moving. No one in the waiting room appeared frustrated for any reason. I also found the wait after checking in to be quite short. The phlebotomist was easy to interact with, and was happy to explain specifics about my blood draw. Finally, I very happy she was able to draw my blood on her first try (yes, I've encountered ones who did not--so this is important to me!). In all, I definitely will return here to complete future lab work.

This location was stark contrast from Lakeline! Great customer service and considering I'm a walk…read morein---had to rush coming from work. And less than 5 minutes wait! Very organized and their clinic was clean. Lots of parking. Great skill, the phlebotomist was very gentle it hardly felt like a lab draw. If u have to go to a lab---I recommend this location :)

Have been here multiple times this year for many different kind of lab work. Their check in process…read moreis super easy, they are very efficient and the results usually get uploaded into your portal within few days. All the ladies that draw your blood are so nice and friendly.

My wife came here to do blood work and they did good job with no pain on blood draw! It's a good…read moresign of good service! Keep up the good work, cheers

I was hoping I get to review after I get my results back. My lab was done on the 9th and I still…read morehaven't gotten any result even after I called and left message. On the lab draw date itself, the wait was long but the lab tech who drew my blood was good. Free parking available. Not very well labeled, it's on the upper level of the building. My procedure was delayed due to lab result being delayed.

I took my dad in for his lab work. The blood drawer started giving my dad medical advice. I…read moreintervened and stated he had a doctor and you cannot change his orders. She stated more medical advice. I asked her to stop. She came at me with an attitude and I gave it right back to her. I kept reminding her she was not a doctor. It costs $1000 to be a blood drawer. She felt comfortable giving medical advice from passing a test from memorizing answers. I stated again we are here in order from a medical doctor. This is the problem today. This person does not care for my dad or seen his bloodwork, but comfortable overriding medical orders. Who does that?

This was my first time coming to this lab. When I arrived, a very clean office greeted me along…read morewith who I *thought* was the really cool receptionist, but turned out to be the really cool *phlebotomist*. I just want to say that Brittneey performed one of the quickest, most pain free blood draws I've ever experienced!! I spent a grand total of about 15-20 minutes in office and had a very pleasant conversation with Brittneey, who really put me at ease about everything and impressed the heck out of me with her skills (so dang fast!!). I definitely want to come back to this location the next time I have to have any kind blood test done...or just to get a B-12 shot. The other phlebotomist I was on the phone with the day before I walked in - you can do that here, but appointments are highly suggested, I would think - was very professional and handled my cold call very efficiently. All in all, I had a *great* experience.

Jessica is amazing!!! My mom and my family have the history of having hidden veins, so it's been…read morevery hard to find the vein to take blood. Having a blood test has been my mom's fear for years. She has a great nurse that does a great job at drawing blood so when she came here to visit and it was time to do another test for her doctor to see results, she got very nervous again. However, Jessica did everything painlessly in less than 2 minutes, which was incredible. The process of making an appointment and getting the result is very seamless. They allow walk-ins but making an appointment is highly encourage. My mom booked 8am appointment, took care of the payment, and got out no later than 8:15am. I was told the result would be available around 12-1pm the next day, but it was already emailed to me before 8am the next day. You can stop by to get the hard copy if you'd like. The office is warm and cozy. Overall I'm so happy that my mom had a very good experience here with Jessica. Thank you, Jessica, for your amazing skill and making my mom comfortable!

We went in to get a sore throat checked and cough. The checkin line was extremely long. There were…read moreonly 2 people working the front desk. We waited about 10 minutes after check in to be called in by the doctor. Doctor came and said everything is fine. Told her about the nasty cough and then she check his lungs again more intently. Tested hi. For strep and sent us home. From check in to exit was total 30 minutes. By the time we got him the result was in and prescription sent to pharmacy. No one called us to discuss the result or that there is a prescription to pickup. Neither the nurse or doctor asked us how we were or greeted us. Quite transactional. Super wired.

ARC has never shown me they care or listen to what is wrong. Ask for help and they pass you off…read more Have tried for years to get a PCP but no one takes new patients. After 10+ years I have decided to cut ties between them and me and my family. I will never waste another dollar at ARC to not get any help. So if you want a difficult, unfriendly experience, that leaves you feeling worse than you came in, ARC is for you!

I didn't plan on writing a review after my appointment, but I was so blown away by the level of…read moreservice I received that I changed my mind. I have had many, many, many blood draws in my lifetime, but this was the best experience I have ever had. My appointment was at 10:10 am, so I arrived a bit early (that's just who I am, always). I checked in at the kiosk and was amazed that less than 2 minutes later, my name was called! I wish I could remember the Phlebotomist's name because she was awesome. No issues finding my vein (unlike another Quest location in Austin...). It was quick and completely painless. She was super kind and friendly as well. I was impressed at how clean and organized this location felt compared to the other one I had visited. I walked out of the building at 10:05 am, 5 minutes before my appointment was scheduled to start. Incredible! I can honestly say that has never happened to me at any medical facility before. I will definitely be coming back to this location for any future blood draws!

Really disappointed in our experience today. My daughter had routine lab work ordered from her…read morepediatrician that they couldn't do in office. The tests were ordered as a hemoglobin and a lead, capillary test. Making the appointment was easy but our experience left little to be desired. First, minimal interaction with the phlebotomist, which is fine doesn't really matter but I overheard the phlebotomist call our pedi (given the questions she was asking it was easy to infer that's who she called) and asked to change the lead test from capillary to venipuncture. Which is not necessary given both exams are capable and routinely done via capillary pokes (finger poke for older children and adults and heel sticks for younger infants). I stated we will not be doing a venipuncture. I was not provided with reasoning why it was "required" to be venipuncture when 1. The order specifically stated capillary. And 2. A hemoglobin test which did not specify the route of obtaining blood is also routinely a capillary test unless being tested in a CBC panel - which was not ordered. I was told that "since my daughter was one it couldn't be a heel stick" I asked what age had to do with the tests as my healthcare experience working at a pediatric blood and cancer center and in a level 1 emergency center we would do capillary sticks as a least invasive options prior to jumping to a venipuncture. In our blood and cancer center when checking hemoglobin specifically we also did finger pokes (older kids) or heel sticks (younger kids) so it's not like turning 1 was a magical event that changes the necessary route therefore requiring a more invasive procedure. I was then told that age had nothing to do with it but offered no other explanation and was again told "since she's 1 it is just how it's done" (this was the only reasoning I was given about 3-4 times throughout my time in the building today). Well I'm sorry, I don't care if that's how you do it for other patients, I am my daughters advocate, why would I consent to a more invasive option FOR A ONE YEAR OLD if less invasive options are available and even suggested by the CDC (since the test they questioned the pedi on changing the order to venous -that was ordered as a capillary I provided that general procedures are capillary then if indicated venous). Hemoglobin is a routine capillary procedure (you can see where some guidance is not recommended when babies are walking- you could have assessed my daughter and learned she is not yet walking and turned one a week ago, finger sticks are not recommended for newborns/neonates which my daughter is neither so you had two options you chose to complete neither). Regardless, the main issue is the lack of communication, no one explained WHY other than her age. I heard you speaking in the hallways mentioned "what if it coagulates" that's a risk with any sample and yeah likely higher with a capillary stick but it's also done this way in many other states and medical offices in Austin alone so that shouldn't be your excuse. You asked another employee if they could do a capillary stick which they said yes to the said "mmm no actually we can't because she's 1". Needless to say you may offer pediatric services but as a parent with 8 years experience in pediatrics you are not remotely pediatric friendly. I'm sorry for other parents who may blindly believe you and therefore subject their children to more invasive options (based on this I'd also assume you hold kids down) when less invasive options and more child friendly options and alternatives are available.

Checked me in, drew my blood, and then told me they could not perform one of the two tests on my…read morelab order (isoPSA). However, when I checked in, the attendant verified with another person that they did perform that test! Now I have to go to a second lab!

I got there at 7:05 for bloodwork and did not get my blood drawn until 8:25. It was not that…read morecrowded and at nobody was called back until at least 7:45. If you open at 7:00 and all you have are people to check you in and nobody to do the actual work then do not open at 7:00.

Anyone tired of the run around with medical offices and professionals should run to Hope + Health,…read moreespecially woman struggling with menopausal issues. Joanna Meley has been a Godsend to me and continues to improve my quality of life each year I know her.

Joanna is WONDERFUL! You NEVER feel rushed. She really listens to you. Her office is always…read morewelcoming. Its nice to go to her and she actually knows you-your not just a number. She truly cares about helping you. She has taken care of my bf and I for a long time we will never go anywhere else!

Quest Diagnostics: I had a 3:20 appointment, but no one is here and no one has called me. Someone…read moreelse got upset and knocked on the door because her appointment was at 3:00. They seem to think they can take a patient every 10 minutes, but it's clearly not working. It's already past my appointment time

I had a good experience here. Checking in was very easy. I was able to use my phone, although they…read moredo have a kiosk that allows check-ins in the office. I was able to track my place in line from a screen that showed all of the checked in patients. The staff members worked together well. While my phlebotomist was going through my papers, a coworker needed help, and shortly after, she had a question, which he helped with. My phlebotomist did a good job with my blood draw--hit the vein on the first try (thank goodness!). She was also friendly. The location was clean. And there is ample parking in front.

Unfortunately I am a frequent visitor to ARA and should get frequent MRI miles! ARA is absolutely…read morethe best place I have any imaging studies done. No waiting, front desk very friendly and efficient, the techs and staff are very knowledgeable, professional and explain things along the way and answer any questions. They re extremely good! -Paul C

I have (unfortunately) had to have many scans at this location and each time they gave exceeded my…read moreexpectations. They're always on time, kind and courteous, and get me in and out quickly. If you need imaging done, they are top notch. They also provide you with your results quite fast!