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    Sandra Ordonez-Sanchez, MD

    3.7 (3 reviews)

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    Austin Regional Clinic -  Medical Plaza Specialty - Austin Regional Clinic | Accessible, Reliable, Convenient

    Austin Regional Clinic - Medical Plaza Specialty

    2.3(23 reviews)
    2.2 mi

    I've been going to Austin regional clinic for years now. I usually go to the round rock location…read morebut it became difficult to get an appointment there. They had no appointments for months out. So I came to this location instead. I also chose to see a nurse practitioner instead of seeing a doctor. I really liked her I thought she was extremely helpful. I've been anemic for over 10 years and none of the doctors I ever saw at ARC round rock have ever done anything to help me. But this doctor was able to get me a some iron transfusions and seen by a hematologist which I feel really help me feel a lot better. Will definitely not go back to the round rock location. Parking is pretty easy here, but the check-in process can be a little tedious. You have to check in on the first floor and then take an elevator to go to the second floor. which I think is a little chaotic.

    The doctor was good, and the care I received was appropriate, but wow, their billing/insurance team…read moreis incompetent. I had a minor procedure done (in August 2025) to relieve itching on a hypertrophic scar, and when I got my EOB, I found that it had been processed as "cosmetic." Because of this, insurance didn't pay for it. I assumed ARC would realize a mistake had been made and resubmit, but they did not. I contacted them when I got the bill, and got sent around and around in circles with various people who seemed very confused. I had to explain to them that I, as the patient, could not submit my own medical records or my own letter of medical necessity, and they needed to do that. After weeks of futile calling and messaging, I finally got a message from someone named Annette M. She said the letter of medical necessity was being sent. This was in October 2025. However, I never saw any indication that the claim had been reprocessed, and ARC kept sending me messages about my outstanding balance. I've sent several messages since then, with no replies. I contacted my insurance company yesterday, and received a reply today saying that they have no record of a letter of medical necessity being sent. The one that was allegedly sent six months ago. I expect that nobody at ARC will ever take responsibility for this, and they will simply continue to send me messages about the money that I "owe" them due to their own incompetence. edit: I finally received a reply today from someone named Natasha, claiming that the letter of medical necessity was sent, and insurance continues to deny. Do they think I don't know how to contact my insurance company and won't know they're lying? edit: still no reply to any of my messages telling them that I know the insurance company never got the letter of medical necessity, and that includes the message I sent with the contact form as recommended by the person who replied to my review. Literally nobody at ARC actually cares.

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    Austin Regional Clinic -  Medical Plaza Specialty
    Austin Regional Clinic -  Medical Plaza Specialty
    Austin Regional Clinic -  Medical Plaza Specialty - Dr. Jinnie Bruce 11/1/19

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    Dr. Jinnie Bruce 11/1/19

    Sandra Ordonez-Sanchez, MD - internalmed - Updated May 2026

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