Very insisting staff. Because of prior experience I have to go to a location with paperwork in…read morehand to make an appointment . Waited almost 3 weeks for an appointment. I was called for rememinder to get there...get changed and left in the room a few min...normally they say come out when you're dressed to be told they cant perform mri of my brain because they dont have the machine. Mind you I had this same service provided 3 weeks ago. As someone with chronic illness and it took all my energy to get out of bed and drive 25 minutes. This is very unacceptable. The place was fully staffed and everyone just stood there clueless. As this is not my first rodeo with desert imaging. I do believe them to racial profiling. Something needs to be done!!!.

This place is horrible I had a 5:10pm appointment for an echocardiogram I arrived at 5 PM was…read moreinformed that the person that does the echocardiogram was not here yet and they had no idea when she was gonna arrive. I then realize that there was also people ahead of me that had an earlier appointment that had been waiting for nearly an hour already before I arrived and the person that does the echocardiogram had never arrived. We literally sat waiting until about 6:30 PM when finally the girl that does the echocardiogram finally arrived to make it worse me and another person were there for echocardiogram because of chemotherapy so we had to have them done a women walks in at 6:20 and checks her son in they give her the same story that the person that has the echocardiograms had not arrived yet and that it may be a little while the person tells them that her son is hyper. I then hear the lady at the counter whisper she will put him in front of everyone else that had already been waiting over two hours and that's exactly what they did once the girl finally arrived they let the women with the so called hyper son go first they had only been there 20 minutes in front of ppl that had been there for hours. I also heard the staff talking and apparently the girl that does the echocardiogram Does it quite often shows up late very often. This is absolutely ridiculous and unacceptable. People are here because they need things to have to wait two and three hours because someone doesn't come to work on time is insane money and co-pays were taken immediately and then we had to sit and wait for hours to be seen. This place I would absolutely NOT suggest it to anyone ever. Find someone new to do the echocardiograms please

The level of care that my daughter received was exceptional at Southwest XRay. We did not have to…read morewait very long, and everyone was very attentive. Recommended! 5/5

I had my appointment canceled on the day of the appointment because I'm not from El Paso, I had al…read morepaid part of the study two days before I was scheduled, I had my appointment confirmed the day before the study, I'm out of pocket and need the money to get my study done elsewhere, they won't refund me money till 6 weeks later, and I had to stop my medication in order to be teste, now I can't resume my medication till I get my study done, I have to say their lack of professionalism of the place is astounding, they could habe rejected me from the start when I went to schedule the appointmen. Not the day of the appointment when I had already paid part of the test.

had MRI 14 days before my dr Apot and they never sent the results…read more back to the requesting dr

Hola solo para decirles que tienen un pesimo servicio Telefonico le hacen a uno preder mucho…read moretiempo y no contestan solo nos cuelgan las llamadas.Deberian contratar un mejor servicio. Porque dicen que aprecian a sus pacientes y que respetan nuestro tiempo y es una gran mentira por favor Doctor Sarmiento Haga Algo. Nada reemplaza en cuestiones de atencion a una persona. CONTRATEN GENTE NO MAQUINAS

No one likes to have lab work done, at least I certainly do not. With that said, Desert Imaging…read moredoes a very good job to ease any anxieties. The front seat receptionist was extremely friendly and did an outstanding job enforcing safety protocols. She kindly asked a patient to put on her face mask. That lady did not want to, but did after she was asked to leave the premises if she refused to wear her mask. They don't mess around. You better put your mask on here, or they will ask you to leave. The technician took extreme care to care for me. My appointment was at 10:15, and I was taken care of promptly, but I never felt rushed. There are many negative reviews, but I don't understand why as they did an outstanding job the entire time I was there.

Right when I walked in I was greeted by Claudia. She was extremely polite and very very helpful…read more She made me feel so comfortable to be here. When I had a question she always answered so nicely. She has really great customer service. She definitely is the face & presence of this place.

I tried scheduling an appointment for my daughter and the scheduler was very rude and…read moreunprofessional. Asked for my daughters birthday which I stated but she said I was speaking too fast. I spoke slower for her to understand me and she said that she did not need me to speak that slowly in a rude voice. Also, stated I needed an auth for my image study although I have a PPO and that it could take up to a week. She did say I could basically take my chances and go ahead and schedule the study. As a provider, don't think I will be referring my patients to this imaging facility if this is how people are treated.

I went for a CT. First, the initial person was unable to insert the catheter into my vein and…read moreneeded help. The second person was able to insert the catheter. However, during the CT, the technician stated that I was to call if I experienced pain of any kind as a result of the iodine contrast. I called due to pain 3 times. The person stated that she heard me but wanted to get the pictures. My vein was blown due to how fast the contrast was running. The tech needed to hold my vein and "push out the contrast before letting me go. This person as rude, dismissive and displayed no empathy for the pain s caused.

So this location has little to no front parking and doesn't appear to be the only business in…read morehere.. There is a parking garage for mostly compacts all the way in back under the building but a phone call to see if it was ok to park there because there are tons of no parking signs around resulted in the operator not knowing because all calls are sent to a phone bank, not the location your calling. and there is an elevator in there If you look for it to get back up inside the building but if you don't know that because you've never been there before and depending on where you park in there you'd never know it. No signs or arrows or anything telling you there is one. Once you get inside you're greeted by an old rundown office in desperate need of TLC. ITS FALLING APART. No signs that say " excuse our mess" or " remodeling" so It just appears the place has been let go as far as maintenance is concerned. People were nice enough, I've had this same ultrasound 3 times before and this was the fastest one as far as time spent on the table, and in the facility, so the tech was very efficient, but the facilities need help and I'm sure my ultrasound in which I was nude from the waist down with a huge ceiling tile above me missing, AC ducting exposed, pieces of white flecks (DUST?) Floating down out of it from time to time, definitely is NOT SANITARY. This needs to be addressed sooner than later.

I had a fantastic experience at this Desert Imaging location recently. The staff was kind and…read morehelpful when we spoke on the phone. They even gave me excellent directions to get to their office. They were also great in person. I didn't get anyone's name but all of the staff members I dealt with were female. The lady in the front was professional and nice. She answered all of my questions without hesitation. One of the techs had to give me an injection for the procedure I was doing. She was super gentle with the needle. It was completely painless! I didn't even feel a slight pinch when she injected me. I don't think I've ever dealt with someone who was that gentle with a needle! She was soft spoken and kind. I immediately felt at ease with her. She even asked me if I wanted to watch a movie on Netflix. Of course! Unfortunately there was some technical issues so that was a no go. No biggie! The tech was calm and gave great instructions when it was time for the procedure. She also had great bedside manners. I've also been to the Desert Imaging location on Lee Trevino. My experience there was good but I would pick this location if I had a choice. There's two (four total, I think?) other Desert Imaging locations in El Paso. I haven't been to those. Highly recommend this specific Desert Imaging location. I regret not asking for the names of the staff here!

Horrible ER. I have never seen such disorder. Their ER is small and not what I expected from a…read morelevel 2 trama center. The beds are small and the RN'S are non-carimg, almost rude. The one ER Doctor appeared OK but just waited to get you in an out. The discharge process was insane. All discharged patients were kept in the waiting room waiting for their discharge paper work they didn't even take your IV out ! You had to wait until a RN called you. Do not go here

The staff is unsympathetic to your pain and demands! The cleaning crew don't use hygienic cleaners…read moreor supplies. They had an old rag and would soak it in the mop water, then rang it out on the floor! Just splashing mop water and mopping it up afterwards. Omg. The smell was nasty! The food is disgusting and worse than jail food! I know, because I've had it before! I wouldn't recommend this hospital of HELL to anyone! Especially your loved one's who can't speak for themselves! Beware!

What a horrible experience at this place. I had an appt for a Saturday and although there were…read moreonly 2 of is, I waited for an hr after my appt. I was not explained the procedure. I wasn't told how long it would take. I was in the machine for over an hour. I was given some earplugs cause she said it might be loud. Loud? Felt like my ears were a helipad and a hero was in my ear half the time. Putting aside the panic and pain in my lower back for being immobilized for over an hour, the noise made me feel like I was gonna go crazy. It would've been much appreciated to be explained what was happening or to happen prior to. I've always gone to desert Imaging and their process is much better. I won't be returning here. Unless you are looking for a madhouse experience, avoid having an mri here. I couldn't put my clothes fast enough.

I have called on 5-6 times trying to get an appointment for a mammogram. First it was too early,…read more2nd time no answer, finally spoke with a male said their system was down. I left my information so they could call me back. I did it 3 times never got a call back. One he actually said if I had called a day earlier the system was working. I asked why didn't they called me while it was working. No answer! I've given up.

My appointment time was kept! I was in and out in no time! The techs were kind and friendly!read more

Exceptional care during a stressful time. I needed both screening and diagnostic ultrasounds and…read moremammograms--twice. The first two were done elsewhere, but this last set had to be scheduled at the very last minute before surgery. I was anxious, pressed for time, and truly needed these appointments a week earlier. D.I. stepped in and made it happen, getting me in the very next day. That alone was a relief, but what stood out even more was the kindness I experienced from every person I encountered. I don't have everyone's names, but Valerie at the front desk deserves special recognition--your warmth, patience, and willingness to help made a difficult moment feel manageable. The team in the back was just as wonderful. They were flexible with changing orders, respectful, and incredibly efficient. They saved me valuable time and helped keep my out‑of‑pocket costs reasonable, which I deeply appreciate. In a situation that could have been overwhelming, this team provided not only care, but genuine compassion. I'm truly grateful.

best experience ever love the customer service and she was nice to me and and a good deal.10/10…read moremust try again

This place is awesome. We got the platinum package which includes two visits with lots of extras. I…read morenever had this luxury with my first two kids because it was a decade ago and ultrasounds wee only in 2d. The ease of scheduling an appointment was great. They even text you a cute reminder message. At my first appointment I was only 16 weeks and they were able to determine gender. The office is comfortable and can fit 9-10 people in the ultrasound room (I had a lot of family members with me)! The tech is very sweet and she made me Feel comfortable the whole time. They offered me a repeat appointment because my baby was very stubborn and we couldn't see her face. I was okay with the pictures I got because they actually turned out great. I went in for my second portion of the package at 32 weeks. Wow! What a difference! The baby was still a girl, haha and there were awesome features on her face that look great. The tech took her time to show me hands, feet, nose and lips. She was always pleasant and very patient with the other kids I had in the room with me. Again this visit was very comfortable and I felt like I was in a great environment!! I would really recommend this place because of the ease of scheduling, the timeliness of the tech (never had to wait), and the overall comfort that my family and I felt.