I tried scheduling an appointment for my daughter and the scheduler was very rude and…read moreunprofessional. Asked for my daughters birthday which I stated but she said I was speaking too fast. I spoke slower for her to understand me and she said that she did not need me to speak that slowly in a rude voice. Also, stated I needed an auth for my image study although I have a PPO and that it could take up to a week. She did say I could basically take my chances and go ahead and schedule the study. As a provider, don't think I will be referring my patients to this imaging facility if this is how people are treated.

I went for a CT. First, the initial person was unable to insert the catheter into my vein and…read moreneeded help. The second person was able to insert the catheter. However, during the CT, the technician stated that I was to call if I experienced pain of any kind as a result of the iodine contrast. I called due to pain 3 times. The person stated that she heard me but wanted to get the pictures. My vein was blown due to how fast the contrast was running. The tech needed to hold my vein and "push out the contrast before letting me go. This person as rude, dismissive and displayed no empathy for the pain s caused.

Very insisting staff. Because of prior experience I have to go to a location with paperwork in…read morehand to make an appointment . Waited almost 3 weeks for an appointment. I was called for rememinder to get there...get changed and left in the room a few min...normally they say come out when you're dressed to be told they cant perform mri of my brain because they dont have the machine. Mind you I had this same service provided 3 weeks ago. As someone with chronic illness and it took all my energy to get out of bed and drive 25 minutes. This is very unacceptable. The place was fully staffed and everyone just stood there clueless. As this is not my first rodeo with desert imaging. I do believe them to racial profiling. Something needs to be done!!!.

This place is horrible I had a 5:10pm appointment for an echocardiogram I arrived at 5 PM was…read moreinformed that the person that does the echocardiogram was not here yet and they had no idea when she was gonna arrive. I then realize that there was also people ahead of me that had an earlier appointment that had been waiting for nearly an hour already before I arrived and the person that does the echocardiogram had never arrived. We literally sat waiting until about 6:30 PM when finally the girl that does the echocardiogram finally arrived to make it worse me and another person were there for echocardiogram because of chemotherapy so we had to have them done a women walks in at 6:20 and checks her son in they give her the same story that the person that has the echocardiograms had not arrived yet and that it may be a little while the person tells them that her son is hyper. I then hear the lady at the counter whisper she will put him in front of everyone else that had already been waiting over two hours and that's exactly what they did once the girl finally arrived they let the women with the so called hyper son go first they had only been there 20 minutes in front of ppl that had been there for hours. I also heard the staff talking and apparently the girl that does the echocardiogram Does it quite often shows up late very often. This is absolutely ridiculous and unacceptable. People are here because they need things to have to wait two and three hours because someone doesn't come to work on time is insane money and co-pays were taken immediately and then we had to sit and wait for hours to be seen. This place I would absolutely NOT suggest it to anyone ever. Find someone new to do the echocardiograms please

The wait time was not very long, and the quality of care was excellent. Filling out the forms with…read moreeasy. The overall experience was very good and the staff ran the facility very well.

Not overly impressed with attitudes, but the job was done. The technician was very kind and did her…read morejob well. Results within a reasonable tie and out of pocket is not too bad, I'd go back. It's healthcare not a hotel, so as long as the imaging is good ‍

The level of care that my daughter received was exceptional at Southwest XRay. We did not have to…read morewait very long, and everyone was very attentive. Recommended! 5/5

I had my appointment canceled on the day of the appointment because I'm not from El Paso, I had al…read morepaid part of the study two days before I was scheduled, I had my appointment confirmed the day before the study, I'm out of pocket and need the money to get my study done elsewhere, they won't refund me money till 6 weeks later, and I had to stop my medication in order to be teste, now I can't resume my medication till I get my study done, I have to say their lack of professionalism of the place is astounding, they could habe rejected me from the start when I went to schedule the appointmen. Not the day of the appointment when I had already paid part of the test.

I like how they treat you. They treat you like you are important, and seem to sincerely care about…read moretheir patients. Yes they are slow when they go talk about your issues with the doctor, but they are just being thorough.

I am writing to express my sincere gratitude for the exceptional care I received during my recent…read morevascular surgery. While surgery can be a high-stress experience, your team went above and beyond to make me feel safe and comfortable. I want to specifically recognize Crystal, the physician's assistant. When I arrived, my blood pressure was 168/100 due to nerves. Crystal's incredible knowledge, expertise, and calming presence were so effective that she managed to bring my blood pressure down to a healthy 130/80 before the procedure. Her ability to comfort a nervous patient is unmatched, and I have already requested that my next surgery be at the Joe Battle location just so I can work with her again--it is well worth the extra drive. Definitely Crystal does need a pay raise or some type of monetary recognition. I also want to commend Jasmine for her patience and skill. She handled the sedation of my leg perfectly, and her professional demeanor really put me at ease. Also want to thank nurse practitioner Lopez for convincing me to have my procedure done with positions vascular services. Finally, my thanks go to Dr. Martinez. He made me feel completely comfortable and ensured the entire procedure was entirely pain-free. I will be highly recommending Physicians Vascular Services to anyone in need of these procedures. Thank you for employing such a talented and compassionate team.

After surveying a few other places in El Paso for DEXA scanning, I decided to go with XR Imaging. I…read morewasn't sure what to expect, but I was very impressed. Julio was extremely professional, kind, courteous, and extremely knowledgable. Most places only do the scan and give you the results, however, Julio sat down with me afterwards and explained them in great detail. This alone was worth the cost of the entire service. Not only did I learn about my individual results and needs, but I also gained a much better understanding of overall body composition and the suggested guidelines for body fat and bone density. Highly recommend Julio and XR imaging!

From the owner: Quality Affordable Ultrasounds, X-Rays and Bone Densities.read more