This is for the East Side location- Approximately a week and a half ago my wife made an appt. with a referral/order from her doctor for a specific type of mammogram image. When she called the Eastside office, she made sure they had the referral. She was told yes and made the appt. for Monday 15 APR. The appt. was CONFIRMED via email AND a phone call. (I believe there was also a text confirmation). We arrived early and checked in. After some time had passed, a technician called her into the back and she was informed that the type of imaging was not done on Monday and could she return the next day. After some last minute rescheduling, we agreed to return on Tuesday for a 1:20 PM appt. Again, we arrived early and checked in. After about 30 minutes, watching patients come in and be seen, she went to the reception area and asked what the delay was. She was told by the receptionist "I will tell them how long it will be". We again waited for another 20 minutes or so with no answer. I watched as several technicians walked through the waiting room several times as if they were on a walking break (not calling patients, just walking). I stopped one and asked to speak with a supervisor. The tech then entered a treatment room. I waited for a short period, then asked another tech to speak with a supervisor. This tech went into the back and returned stating that a supervisor would be out soon. After some time a person came out (Martha?) and asked what was going on. I explained the situation and she said let me go check. She returned and stated that the tech was with a patient and my wife was next. Soon a tech came out and called my wife to be seen. I recognized this tech as one of the ones seen walking around, as I mentioned earlier. I wondered how she could be with a patient and walk around at the same time- wonders of modern medicine I guess. Anyhow, for a 1:20 PM appt, my wife was seen at 2:50 PM, for a 10-minute imaging procedure. My wife is recovering from a stroke and is on medication that causes fatigue and makes her very uncomfortable. Professional Radiology has "Patients First" as part of their name, and posters displayed inside claim "patient centered". It is difficult to believe that they mean this after our experience with them. I understand that many doctors "overlook" appts, it is part of the game, but this experience is totally uncalled for and certainly not acceptable. read more

Professional Radiology - Patient Centered? Patients First? I am not convinced. - Radiologists Near Me - El Paso, Texas

Visiting the Westside office today, 4/16/25. We were asked to arrive early, which we did. [[HIGHLIGHT]]An hour and 15 minutes later we are still in the waiting room.[[ENDHIGHLIGHT]] There is one unisex restroom where the toilet is covered with feces. Not happy about this experience. read more

[[HIGHLIGHT]]Still UNPROFESSIONAL! I saw my Dr yesterday (3 wks after imaging) and she DID NOT have them.[[ENDHIGHLIGHT]] This UNPROFESSIONAL place didn't even bother to send simple X ray results to my referring physician. Total nonsense! read more

[[HIGHLIGHT]]Our experience here at this location was not too bad, our wait time was less than 30min.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The front office staff was very welcoming and helpful.[[ENDHIGHLIGHT]] However, when it came to the ultrasound the medical assistant did not know what images she needed take. [[HIGHLIGHT]]She also acted very rude when I mentioned that I wouldn't feel comfortable going in alone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She dismissed me as if bothered by my request and denied my husband entrance to the exam room.[[ENDHIGHLIGHT]] I don't think I will be returning to this eastside facility again. read more

First of all wrong city. It has the state of Nevada I do not live there. It is from El Paso, Texas [[HIGHLIGHT]]Excellent staff and tech[[ENDHIGHLIGHT]] read more

Unbelievable equipment: ElPaso has no the most modern MRI diagnostic ultrasound and imaging equipment for our patients: I have used the services of professional radiology For complex interpretation of a times mystifying disorders: they provide immediate assistance when needed: the staff is incredible and second to none: Dr. Sarmiento and the other radiological specialists are amazing at providing incredible insight into the disorders they interpret: a very comfortable environment and professional experience: blessed to be part of their Network. Thank you guys for providing ElPaso with such advanced medical acumen and advancing imaging to the level you have: blessings Dr. Alex Jimenez read more

Professional Radiology - Amazing work staff - Radiologists Near Me - El Paso, Texas

Dr. Sarimento and staff were wonderful! I was greeted by the young lady in front with glasses. Very nice! His assistant who helped with my procedure was a blessing. The Dr. Was a God Send! I can't say enough. Thank you for a wonderful experience! read more

Very unorganized, didn't have an extra pillow, 2 people couldn't find a vein to receive contrast. Sent me to the east side to find a vein via ultrasound because the west side doesn't have that machine. Front desk service very unwelcoming and employees chatting. read more

I can definitely say I recommend Professional Radiology. The staff was kind and patient in the office/lobby and throughout my procedure. We had a little mixup with my appointment at first but it was resolved quickly. I had to have an ultrasound done recently. The staff was prompt with my appointment. That's kind of a rarity here in El Paso. Everyone is typically late 10 to 15 minutes when it comes to appointments but not here! My appointment was at 2:30 and it began promptly. The staff asked me to drink water before the ultrasound. The two young ladies who did my ultrasound were patient and gentle while doing the procedure. It was a bit uncomfortable for me and they completely understood. Empathy really goes a long way! They also communicated a lot throughout the procedure to let me know what they were doing before doing it. I appreciated that a lot. I think the cost to get an ultrasound here was pretty reasonable. It usually costs close to $300. It was $150 for me. I think the best places to get a reasonably priced ultrasound would be here or UMC. Professional Radiology also has an office on the eastside. I highly recommend coming here if necessary. read more

My mother like a lot This place. She needed one X ray on her left leg and a Renal Sonogram,they took care of care , very nice boys and specially the sonogram's girl. Also, the ladies in the front office are very nice. My mother's said that she love this place. read more

Showed up for a scheduled MRI. Took leave from work to show up and be told my appt was rescheduled. They said they called a few days before, but did not. It was due to a prior authorization which my insurance does not require in the first place. Even says in bold on the order, Authorization: Not Required. That part I could excuse becuase things happen. The part that really bugs me is they say they called and left a message, which they didn't. If you are going to cancel or move someones appointment, it probably should be confirmed by the patient. read more

As an upcoming new patient; it's difficult at best to reach anyone as Noone answers phones... I called multiple times and on my last attempt-waited 30 minutes... Estela helpful, but, appt not yet made as she contacted Dr. Aloba office for work order, etc... since she did not receive timely she asked me to call doctor ofc. Urgh-between your ofc and doctors ofc; not sure I'm happy with telephone protocal... read more

Impossible to get a receipt. I was refused getting a receipt in the office, and could not get a hold of billing department for months. I could not submit a receipt to my FSA account for a long time. I will not come back simply because they make me spend so much of my valuable time on a simple thing that would only take a minute to provide. read more

Miss Marissa went above and beyond to ensure my mri disk was produced and sent to the Westside office for me to get it on time. This attention is extremely appreciated since I'm older and getting around is difficult at this time. Again, thank you for this!! read more

While I have no complaint with the care delivered by this practice, their billing is poor to say the least. I had an appointment for which I was billed a $120 copay. I paid the payment at the time of of my appointment. When I looked at the EOB from my insurance, no copay was applied and the allowed amount was indicated as paid. When I called the billing service I was advised that a refund would be "requested" (not guaranteed) and that it would take 3 weeks to receive the check once/if approved. I advised the individual I was speaking with that I view this as a shady billing practice, particularly in that no communication was made to me of the over payment and had I not inquired, it would not have been forthcoming. I further requested that the amount be refunded to the credit card on which it was paid. The individual said they could not do that. I then requested that the refund be sent to me within 7 days. Their response was "no guarantee". read more