Brought my dad by here years ago and they provided top notch service to take care of his health…read more Wasn't feeling great myself the other day and had a very similar experience with top service and treatment.

These Urgent Care facilities are great and springing up all over. But this is my favorite and…read morealways the first one I go to. I never have much of a wait here and the folks are terrific.

Dr. John Short is an Amazing Doctor! He is extremely knowledgeable, kind and attentive.read more

Terrible! Listed to close at 9, walked in 7:45, doors unlocked, walking in with my sons EVIDENT…read morebloddy head only to hear, "we took our last patient" with a stupid smirk while walking away

Front office staff is horrible and rude! You will wait 5-6…read morehrs to be seen. This is not an exaggeration. Dr has good personality but what brings this clinic down is the whole staff, how they prioritize walk-ins over appointments, and their personalities. I have changed Drs since.

I love this clinic! The first appointment I had here they took really good care of my son. I would…read morerecommend this family clinic to anyone!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Excellent service, called into the doctor's office shortly after I sign-in. I feel like I am very…read morewell attended from the time I sign-in at the receptionist desk to the moment I am seen by my health care provider. I would highly recommend this health care provider.

My GP, Dr. Xavier Munoz, is one of the many fine doctors and staff who function in this facility…read more It was time for my annual, and I was optimistic despite my being 20-30pounds/9-13kgs overweight. A week before, I had obtained my blood test orders and gone to Quest Diagnostics at (06:00), where Lluvia efficiently made the draw and later faxed the results to Dr. Munoz. I got over my initial shock upon seeing a former colleague, Carmen, who was accompanying her husband; my pleasure was doubled to meet receptionist Lulu, an exceptionally friendly professional who quickly got me in. She surprised me a bit at her magnificent ability, considering the large waiting room was rather full of patients (only a portion of whom were to see Dr. Munoz). I was taken aback slightly upon meeting Dr. Munoz, anticipating that he would shower me with good news about the results. Although all my numbers looked good, he was a bit grim about my white cell count--until I told him that I had donated platelets at UBS. To be on the safe side, he gave me a follow-up draw orders, not to be completed for at least a week, giving my bones time to make new blood. He also understood why I moved a bit slowly--my orthopaedist, Dr. Urrea, had told me a decade ago that I had premature arthritis, and now it is MATURE arthritis. Regardless that my knee is a bit gamey, I can still pedal. Indeed, I participated in the Rio Bravo segment of the international Chupacabra bike race held just South across the river, in Cd. Juarez, Mexico, Saturday. Talk about a great event; even better was my unwitting participation! Anyway, if you need superior primary care, you can certainly get it here, especially from Dr. Munoz. I give him/Valley Medical Clinic my wheel of approval!

Dr. William Harper. After being physically assaulted, this doctor did not recognize my facial…read moreinjury Nor did he address the steroid withdrawal I was going through his diagnosis was based on the fact that I had a glass of wine. The one prescription heat prescribed to me is the one medication I am allergic to which was noted. His arrogance and lack of compassion was something I've never experienced before. His ego denied me the proper care that I needed.

Best emergency care ever! We decided this urgent/emergency care facility one was the one to go to…read moresince it was the closest one in the area and we were happy we did. We were expecting a wait since we are so used to going to other urgent care places where you wait a bit before being seen. We walked in and surprisingly, the gentlemen quickly took us right on back. Yep no wait! Everyone from the nurse, the xray tech, to the paramedic, and the doctor were very friendly. The rooms are big and everything is clean and organized. There was a tv in our room and plenty of seating. If you are ever in need of an emergency doctor visit go here!

First off. Making online appt waste of time. Required to fill out numerous forms, send pics of…read moreID/insurance. But once arrive for appt have to rescan all of that. Not efficient. Secondly. Taken in about 4:10 pm and the patient care shown by the staff is top notch. More clinics can learn from here. All diagnostics efficiently run and awesome response from staff

We went i. Around 3 p.m.on a Thursday. We went there bc my husband fell and they have a xray so we…read morewent there. There were three patients in total. We waited at the glass cou ter for almost ten minutes it seemed like no one was there. Finally a woman tells us she will be right with us. An hour and 20 minutes later we are called to go in. They take your weight, blood pressure and she cleaned up his wounds. We waited for the physicians assistant who apprived of the xray. However there is no xray tech onsite you have to wait for the tech to get there. I guess it is one tech for multiple locations. Once ot is over my husband asks the PA for something for the pain. The PA said the attending will not allow him to prescribe anything other than over the counter Tylenol. It could have been worse but it was disappointing.

Unfortunately, the experience with this office staff has become too frustrating and exhausting to…read morecontinue dealing with. I left multiple messages for the doctor/nurse practitioner and never received a response, which ultimately led me to having to go to the ER for something that could've been handled with a phone call. When I called again to follow up and explain the situation, I was placed on hold for over 20 minutes without any resolution. Conveniently at 5pm, so when I called back office was closed. This has been an ongoing issue for years, and whenever concerns are brought up, excuses are made instead of changes being made. Patients deserve kindness, professionalism, communication, and basic respect. Do not recommend this Dr office.

Dr. Hazboun is a great doctor. He genuinely cares about his patients. His bedside manner is…read morephenomenally good. Dr. Hazboun's staff is par for the course. He is an excellent md.