EPCS messed up my miraDry treatment, but the problems began with the pre-treatment consultation. During my consultation, I asked for a sweat test and was promised another one the day of my treatment. The aesthetician did not disclose untreatable areas, which a responsible business should do so clients can make informed decisions. Afterwards, she told me to wait in the lobby for her. Thirty to forty minutes passed. I asked the front desk what it was I am waiting for and they didn't know. When she came out with what looked like another client, she was confused as to why I was still there and said she had given the quote to the front desk. I regret that I fully pre-paid for the treatment and made an appointment for a month later. By the day before, since I hadn't received a confirmation, I called the office for hours with no answer. I left a voicemail and text message. The next day, I kept calling and finally got a hold of someone minutes before I was going to leave for my appointment. I spoke with E who said they had no record of my appointment. Shady! E said Orkan Sozer, the COO, saw my message and told her to call me, but no one had. She asked me to give them a second chance. She said they would have a nurse do both the injections and the treatment, an exception because they stopped doing it that way. E also assured me I would get a "mini-consultation" the day of. I regret that I believed her and made another appointment. They switched my appointment to be with an aesthetician who ended up calling in sick the morning of. Sozer scheduled yet another aesthetician, M. I was rushed into the room and barely had time to finish my paperwork and ask to use the restroom. I was not given a "mini-consultation," nor a sweat test as promised. I asked about the sweat test and P, the nurse, said they saw photos from my consultation, blowing me off. I was uncomfortable throughout the appointment. M and P were dismissive of me and actually seemed unhappy to be there. M used a catchphrase, "you're ok," to shut me down every time I questioned something or indicated I was uncomfortable. Since M wasn't originally supposed to see me, P and M kept discussing who would be doing my treatment based on the arrivals of their other clients. They discussed tag-teaming my hour-long treatment of numerous applications of heat, planning to switch off and on depending on whose other clients arrived when. It's unfathomable that two professionals would consider tag-teaming a treatment and discuss this in front of me. It's not surprising then, with a rushed appointment with a rescheduled aesthetician and these distractions, that my treatment was done incorrectly and painfully. During my treatment, M kept tugging my clothing down to access skin covered by my sports bra, areas I did not expect to be treated. I later learned from miraDry, Inc. that breast tissue is not recommended for treatment. At the end when M wiped away the temporary template, the dots to position the template were still visible. I asked why the dot on the right side was lower than the left. M said it didn't matter. Bologna! I could tell something wasn't right because the treatment was also so low in both my armpits. It didn't make sense. miraDry, Inc. confirmed it's okay to treat into the upper armpit, just not too high onto the arm, which would have helped per my sweat test. In a follow-up, I asked M why there weren't any treatment marks right below the dots in my upper armpits when there were distinct and unmistakable suction marks everywhere else. She actually said those areas healed faster. More bologna! miraDry, Inc. confirmed that the first area of treatment is right below those dots. M neglected to do these areas. M also said next time she could start the treatment higher. Of course she could have and should have, but didn't. Her responses indicate she was trying to cover up for her mistake or has been doing it wrong for four years -- sloppy and irresponsible either way. After researching, I figured out that M followed the template incorrectly. Where she should have placed the handheld device above the first line of the template to start, she instead placed it below, completely missing the tops of the treatable areas within the template. By then following the template downward with the wrong starting point, she unnecessarily treated areas below the template covered by my sports bra. Those areas were painful because they weren't treated with the numbing medicine/plumping fluid as they weren't supposed to be treated. These areas are lumpy, sore, and discolored months later. She messed up, but EPCS wronged me twice because if I go through the pain and expense of another treatment to treat the areas EPCS missed, those areas will still only be treated once after two treatments. This is unfair. I regret ever entrusting EPCS to provide this treatment. I wrote this review to help others make informed decisions and hope you will benefit from my deeply regrettable experience. read more
