We waited a year to have my fiancé's corrective surgery. One delay after another, we would complain about the time and then on her follow up appointments they started making her wait for more than a hour knowing she had to return to work on her follow up appointments. Once we finally had a surgery date, they would not give us a time, so I called 2 days prior to her surgery date, the office people told me they would not discuss with me any information about her surgery date, time or anything related to her. I stated to them, she had signed a release of information, and that I had legal authorization to receive any and all info, ( which they were well aware of and even stated to me they had the release). I was told I had to speak to their COO, and that the refusal of them giving me any information was coming from him, This man proceeded to tell me that he was directed by Dr. Sozer not to give me any information regarding my fiancé. Again even though we have a legal document that is signed and in her record directing them to do so. He would not tell me why, although I asked him several times. I told him they were breaking the law, and the release was a legal document that was signed in the record.
He told me he didn't care about the law ( and I have him taped). I stated I would get an attorney and he then told me they had 60 attorneys so I should go and get one. ( I can see why they need 60 attorneys).
He was extremely rude and condescending, and mocked us when we told him we needed the information to make arrangements so she could be picked up and taken to surgery, he stated what part of town are we coming from, I stated the east side and he laughed at me.
He ended up having up the phone on me and never gave me a explanation as to why they were being hostile towards us. I called back about 5 times wanting to speak to the manger, each time I was put on hold and no one ever came to the phone.
I called and asked the staff for Dr. Sozers medial license number, which they are required by law to give and they refused.
The surgery was bad, she has one breast larger then the other and the lipo left her lumpy to her abdomen. What kind of medical office is this? The staff is rude as can be and always bothered when you don't obey there commands, worse yet, they took out their vindictiveness on us for complaining.
Then they sent a text cancelling her corrective surgery, no phone call, just a text message. Why? because we dared to question them? Because I called and wanted to know what time her surgery was?
Because we demanded to hold to legal documents signed and in the record?
How can a medical office willfully ignore law and lawful documents? They will say how rude we were, l however it stems from the treatment we received from them.
Just terrible, terrible business acumen, they have been vindictive and retaliatory because we persisted in having done what is lawful supposed to be. Then they sent a text message threatening us that if we called back again they would take legal action.
Good luck with ppl like this.. read more