After surveying a few other places in El Paso for DEXA scanning, I decided to go with XR Imaging. I…read morewasn't sure what to expect, but I was very impressed. Julio was extremely professional, kind, courteous, and extremely knowledgable. Most places only do the scan and give you the results, however, Julio sat down with me afterwards and explained them in great detail. This alone was worth the cost of the entire service. Not only did I learn about my individual results and needs, but I also gained a much better understanding of overall body composition and the suggested guidelines for body fat and bone density. Highly recommend Julio and XR imaging!

From the owner: Quality Affordable Ultrasounds, X-Rays and Bone Densities.read more

Very insisting staff. Because of prior experience I have to go to a location with paperwork in…read morehand to make an appointment . Waited almost 3 weeks for an appointment. I was called for rememinder to get there...get changed and left in the room a few min...normally they say come out when you're dressed to be told they cant perform mri of my brain because they dont have the machine. Mind you I had this same service provided 3 weeks ago. As someone with chronic illness and it took all my energy to get out of bed and drive 25 minutes. This is very unacceptable. The place was fully staffed and everyone just stood there clueless. As this is not my first rodeo with desert imaging. I do believe them to racial profiling. Something needs to be done!!!.

This place is horrible I had a 5:10pm appointment for an echocardiogram I arrived at 5 PM was…read moreinformed that the person that does the echocardiogram was not here yet and they had no idea when she was gonna arrive. I then realize that there was also people ahead of me that had an earlier appointment that had been waiting for nearly an hour already before I arrived and the person that does the echocardiogram had never arrived. We literally sat waiting until about 6:30 PM when finally the girl that does the echocardiogram finally arrived to make it worse me and another person were there for echocardiogram because of chemotherapy so we had to have them done a women walks in at 6:20 and checks her son in they give her the same story that the person that has the echocardiograms had not arrived yet and that it may be a little while the person tells them that her son is hyper. I then hear the lady at the counter whisper she will put him in front of everyone else that had already been waiting over two hours and that's exactly what they did once the girl finally arrived they let the women with the so called hyper son go first they had only been there 20 minutes in front of ppl that had been there for hours. I also heard the staff talking and apparently the girl that does the echocardiogram Does it quite often shows up late very often. This is absolutely ridiculous and unacceptable. People are here because they need things to have to wait two and three hours because someone doesn't come to work on time is insane money and co-pays were taken immediately and then we had to sit and wait for hours to be seen. This place I would absolutely NOT suggest it to anyone ever. Find someone new to do the echocardiograms please

Today is 12/27/2025. Was calling to schedule am a memogram after first hearing everything on veins…read morethan it gave me an option on scheduling. I almost hung up because I thought I was calling a place to just scheduleon veins . TO much info on veins. It's confusing not sure if we the patients are calling the right number. A suggestion just have a single phone number for scheduling. If you want to advertise that you do veins do that separately. I was on the call waiting to schedule an appointment all I heard was veins and than the rest of services you offer. But scheduling never came on. Until it switch me just to tell me that they had no one to speak with me on scheduling a memogram in English. Didnt give me the option in either English or Spanish. Ugh will just go somewhere else.

NOT professional. It's been ELEVEN days since x-rays and bone scan. Nothing on patient portal…read more Called last 2 days. Person stated they could email it to me. Patient portal? "I can call IT about that." wth? Still haven't received a thing. Person said I could pick them up in person. What year is this???

Not overly impressed with attitudes, but the job was done. The technician was very kind and did her…read morejob well. Results within a reasonable tie and out of pocket is not too bad, I'd go back. It's healthcare not a hotel, so as long as the imaging is good ‍

The wait time was not very long, and the quality of care was excellent. Filling out the forms with…read moreeasy. The overall experience was very good and the staff ran the facility very well.

FRAUDULENT CODING. They incorrectly coded a fully covered procedure in order to get my $$…read more I'd been using the assured imaging mobile van for a few years for my annual mammogram and always had a good experience. They stopped doing the mobile van here because a permanent local office opened up. I visited the assured imaging local office in 2022 for my routine annual preventative mammogram. My insurance covers this procedure at 100%, HOWEVER, they incorrectly coded this procedure so that I would have to pay. After DOZENS of calls and tons of time with my insurance and the assured imaging people, Briana at assured imaging finally acknowledged the mistaken (after my insurance person contacted her) and told me they would close my account. I thought the matter had been resolved, but I was nervous because she refused to give me a confirmation or reference number or anything in writing. I was told I would receive confirmation in the mail but never did. Then, in JANUARY 2024 (so, 2 years after the service and alleged "closing" of my erroneous bill) they turned the account over to collections. When I contacted assured imaging once again, I was told the exact same thing: they acknowledged the incorrect coding and told me they would send a letter confirming that they closed my account. That never happened, and I finally just paid the collections agency... for a fake charge for a service I never received.

Warning warning! Insurance fraud alert! I got a mammogram in 2022. I gave them my insurance card…read more Almost a year later they contacted me and said I owed them $900 that my insurance didn't pay. Confused I paid it. Then I said I gave you my insurance card did you submit it. Yes, they said. Well a few weeks later they billed my insurance company and got paid again! Now they have every excuse not to reimburse me!!!!

Horrible ER. I have never seen such disorder. Their ER is small and not what I expected from a…read morelevel 2 trama center. The beds are small and the RN'S are non-carimg, almost rude. The one ER Doctor appeared OK but just waited to get you in an out. The discharge process was insane. All discharged patients were kept in the waiting room waiting for their discharge paper work they didn't even take your IV out ! You had to wait until a RN called you. Do not go here

My experience at this hospital was disappointing and disturbing.. The nurses LACKED EMPATHY, The…read morehospital itself was dirty and HOT! I will never go back there again!

I visited the George Dieter branch of DOI today to get ultrasound imaging performed. My ultrasound…read moretechnician "Jenny" was really amazing making my visit to that location really amazing and the highlight of my day.

I went for a CT. First, the initial person was unable to insert the catheter into my vein and…read moreneeded help. The second person was able to insert the catheter. However, during the CT, the technician stated that I was to call if I experienced pain of any kind as a result of the iodine contrast. I called due to pain 3 times. The person stated that she heard me but wanted to get the pictures. My vein was blown due to how fast the contrast was running. The tech needed to hold my vein and "push out the contrast before letting me go. This person as rude, dismissive and displayed no empathy for the pain s caused.

Office Experience especially the intake or prep person. Bitchy personality sooooo impersonal and…read moresnaps orders and at (me) like a drill Sargent. Doesn't like going into work at 7am. ...hmmm or didnt get any hugs last night...get another job! No thank you will go elsewhere. There are others.

At Vista Del Sol facility the gentleman was rude by the bay of Omar the second time I've…read moreencountered him nothing changed acts as though it's a rush situation at 71 years of age give me a chance to sit down and get somewhat situated before you start asking for information to put in computer all other staff seem to be friendly been coming for awhile another thing is they need to have their name tags visible to patients had to ask someone else his name...