I came to get X-rays for my lower back the wait wasn't long and the waiting room is a good size…read moremaking it comfortable for everyone that was waiting. The X-ray tech Erika was wonderful! She was very attentive, knew what she was doing and listened to all of my concerns. It's very hard to receive excellent medical care nowadays yet Erika went above and beyond to make this visit pleasant.

As far as imaging goes this place is great…read more I've been here several million times and they have been on top of it. It's frustrating with waiting but then again they are fighting with insurance and giant X-ray scanner type machines that may not always cooperate. They offer a free water fountain and have a waiting room to that's usually set to the cooking network. Check in staff seem smart but frustrated but who can blame them. You check in and deal with insurances and what not then you wait to be called back. After being called back you go into which ever area you need whether it's Mri, X-ray, ultrasound, etc and work with the staff in charge of that section. Once you get called back it's much easier and faster and you get out sooner.

I needed a couple of x-rays and was told by my physician that this place accepts walk-ins. I…read morechecked their website an it said they don't take walk-ins and appointments are needed. Their website also said they are still following strict Covid protocols. I called half a dozen times over two days before I was finally able to talk to someone and schedule an appointment. I was told that walk-ins were accepted but it could be an hour wait or longer. The only options they gave me for an appointment were 6:45am and 4:30pm which was basically right after they opened and right before they closed. I show up for the appointment and they didn't have any required Covid protocols. I didn't have to pay a co pay but they also didn't tell me how much the x-rays were going to cost because "it depends on your insurance". They wouldn't even give me an estimated figure. When I checked their website before scheduling my appointment they didn't have any prices listed which is why I asked about the costs (but then they were displayed on the website several weeks later). The wait was about 15 minutes, the x-rays took about 15 minutes, and then I was out. The technician said the results would be sent to my physician in 1 to 2 days. I just needed the images on a CD but they couldn't provide it because apparently they needed to get a new CD burner. I tried calling again the following week but nobody would answer the phone. I left several messages but didn't receive a reply to any of them. I went down to the office and was told that I could access the report in the online portal but I needed the images from the x-ray which weren't on the portal. The CD burner still wasn't ready and they told me to come back in a few days to a week. I eventually got my CD and asked what the status was with my bill but I was told I would get something in the mail. Nearly a month after my x-rays I got the bill in the mail and the costs were a couple hundred dollars but my insurance covered most of it. I tried to pay online but their online payment portal is being fixed and they have no estimate on when it will be ready. The only other options are to mail in a check or use some third-party app. My recommendation is to go to the office, if you're able, and talk to someone in person to get the information you need. You'll be wasting your time trying to call and expecting someone to get back to you. A lot of their website information is out of date and I could have saved a lot of time if someone would update the important information like scheduling, billing & payments, and Covid procedures.

To start I will say I won't be returning to this office. Very rude when I called before coming in…read morebut I figured maybe she only does the phone, so I go in for a walk in anyways. When walking to check in they don't say hello but I sign in and sit. When they call me up again I was annoyed she read out loud all my personal info , I can understand wanting to check if anything needs updating but this is my first time coming in and so I just gave you the info now and she was holding my drivers license confirming the address was already current. She said my whole name, address, phone number, and my next of kin name and phone # . I did make a face but didn't say anything, just confirmed like ya thx. The call before I arrived , she had made it clear I needed to be there before a certain time. I was there over an hour before that cutoff, so after a 45 minute wait I left. The whole time all I could hear was the receptions commentary. All I can say is very unimpressed by the attitude and small talk that I had no choice but to overhear.

I went to Memorial Medical Center Emergency Room on May 29th due to complications with my diabetes…read moreand insulin pump. I was seen by a Doctor Ponce de Leon. She asked me why I had come to the Emergency room. I explained the problem with my glucose level and the number of insulin pumps that I had gone through in 24 hours. The Doctor said she would be back. When the Doctor returned, she told me that there was nobody in the Emergency room who dealt with diabetes or insulin pumps. I asked what about the rest of the hospital, I was told that they have all gone home for the weekend. She said she was going to arrange for me to be discharged. I was upset, so I placed a call to the hospital administration, and was told that they would look into it. Shortly after the call, a Nurse Practitioner came to see me. She checked out my Insulin pump controller and went to make a phone call to my Diabetes Doctor, who's office was closed for the weekend. She eventually spoke to a Diabetes Doctor she knew. The Nurse Practitioner returned, telling me that my insulin pump was malfunctioning. I was told about the diet I should eat over the weekend, until I could get in contact with my Diabetes Doctor on Monday. I was eventually discharged from the hospital, without any help for the large swings in my glucose levels and no means to administer insulin. I should have been admitted over the weekend to get my glucose levels under control. Basically, the Emergency Room Dr. Ponce de Leon and the Nurse Practitioner left me in a very dangerous situation.

If I could give them a -10 I would. The personnel there are horrible. You're treated like you don't…read morematter to them. They are not helpful, informative and border on rude. It's all about the business, not about patient care. Never again will I go there. NEVER.

The overall service is okay and the people are friendly, but each time there was over an hour of…read morewait time. If you are retired, then it might be worth the effort; otherwise, you really have to commit to an all day event.

In my 30 years of R.N. Nursing, I have never experienced a more professional, well organized and…read moreexcellent vascular care facility than Physician's Vascular Care in Alamogordo, New Mexico. They are simply the best.

The staff at Monte Bello are all is friendly. April McGeorge was my dad's doctor, and was so…read moreamazing with him. The wait was never long, and everyone was helpful.

TLDR: April McGeorge refused to treat me because I asked for my bloodwork to be done by a 3rd…read moreparty. As patients we make ourselves extremely vulnerable to the physicians who treat us. Today I walked into Monte Bello Medical hoping (praying) that this doctor could finally help me feel better after 10 years of being mistreated in the medical industry. To say the least I left feeling betrayed, hurt and worthless. Hopefully this review will help others find someone else, someone they can trust. I went to Monte Bello Medical in Las cruces this morning as a new PCP patient. I had previously been to their office for urgent care. I spent 30 minutes working with the nurse to establish all existing health related issues. April McGreorge NP entered the office and stated I need blood work done. I requested the orders be sent to Quest Diagnostics. She inquired as to why and I told her it was too difficult to retrieve my test results in the portal if I have the blood drawn elsewhere. She explained I would not receive my results until she gave them to me. I attempted to say no and explain why that would not work when she shoved my past test results at me and said 'then I will not be your doctor'. This is not only rude but extremely negligent. Her refusal to treat can and will cause my health to continue to deteriorate. Worst part still is my fear of doctors has only worsened and I may never seek help again.