This place is terrible. I'm happy with the services.. however the staff in this store is extremely disappointing. I received total attitude first hand walking in the door.. basically feeling like I wasn't welcome there. The man that helped me was so unprofessional and treated me like I was stupid for no reason at all. I wouldn't recommend this store to anyone. I continued to get dirty looks from the women working there until I left the store. I don't like writing bad reviews but the management at this location needs to teach their staff to be respectful and kind to anyone walking through the door. It's not hard to be nice and welcoming. I'm super disappointed in every way and will definitely be switching providers. Customer service should be everything and these people are seriously lacking it. read more

Wanted to return my 2 cable boxes since I was using the streaming app. The boxes were scanned in and I requested a receipt. Sure enough my new bill reflected only 1 cable box had been returned!! So spent 2 hours on the phone to correct the problem. Make sure to GET A RECEIPT for any transaction you do here!!!! read more

Spike is a dick. If you do go into the store avoid the guy with spiky blue hair named Spike. Not sure if he just doesn't like Apple products or working. Not helpful. Told us he had to check inventory to see what he had then came back said he told us already what he had in stock. Then brought out the wrong phone. Was not helpful with deals or even interested in helping. Did not help my dad transfer any data to the new phone. Didn't offer any help. Maybe McDonald's would be a better job. read more

Bad service....bad customer service Room me years to get them to final bury my conduit underground. read more

Xfinity's online service is deplorable. We recently upgraded and added Home Security, ever since our service has been spotty, internet is slow and TV is unreliable. I have spent more than 8 hours in-line with no improvement. Xfinity refuses to send a Technician out to diagnose and troubleshoot shoot. They continue to read from their service script and deny scheduling. I am at my wits end and am ready to rip out everything and move to any other provider that is capable of providing even a modicum of service. What a miserable experience and what an awful company to interact with. I am severely dreading my decision to put all my needs i their basket. read more

This is the store where I first signed up for Xfinity mobile. But the review is for Xfinity mobile in general. I had their services for years both home Internet and mobile and the service was always great. I recently moved to Texas where Xfinity is not available in the area I chose to live and had to switch. There were some billing complications but after a phone call to customer service everything was taken care of and there's customer service was fantastic. I spoke with Jud in their mobile department and resolved my issues quickly. If Xfinity mobile is available to you it is the most cost effective and has great coverage and service for mobile providers. read more

I haven't left too many reviews. Felt the need to give this particular store a review. Got yelled at as I walked through the door, which is very odd and off-putting. Was told by customer service I could take my non-working wireless TV box to "any" to have it replaced. Of course when I got to this store, terrible attitude and they didn't have a box, told me to call customer service again, and walked away. Thanks for the help. read more

We came into Xfinity to change services, and we were greeted and assisted by a lovely employee Josh, he got us all setup and definitely made the process very easy. read more

they set up my stuff fast and the internet if great just the calling and setting it up was horrible

I had to switch from at&t to xfinity after years of bad internet. Xfinity came out and installed a line next day. So much faster and is $6 cheaper monthly. read more

We had great service from Adam. He transferred the data to a new phone and set it up for my brother. He was smart, knowledgeable, friendly and seemed to have all the time in the world for us. read more

Very awful experience today! I walked in at 6:15 PM and was immediately asked "What I Need". Store manager Anthony was checking people in. I let him know that I'm there to make a purchase/upgrade of a WiFi box. Before I could finish he rudely interrupted and said if I'm sure I want it and if I even know what it's for. I was shocked to say the least I then brushed off the rude attitude and said yes I knew all about it and if I could purchase via INSTALLMENTS. He said first he would have to check inventory. About 30 seconds go by and he said no they don't have them and I would have to order it. Still he kept trying to talk me out of it. I said maybe at the least since I'm there I would exchange/upgrade my modem WiFi router. He then checked me in and said that I'd have to wait to be seen. Great that's fine he even said if they get the chance to because they close at 7pm. It was 6:25 at the time and I was next no one in front of me. I got to looking around the store and well what do you know? On the shelf was the product I was looking for that was "out of stock". There was an employee sitting in the area helping someone and I asked hey is this the product and if it was for sale he said yes that's it and in fact I could buy it. I walked back to the guy I first talked to Anthony who said it was out of stock and I simply asked what was his name. He told me. Great he then walked over to the other employee and got into a disagreement about being able to sell it. Anthony was told it's definitely sellable. Anthony made a call to someone and verified. He said yes they can in fact sell me it. Ok then it was my turn to purchase and everything was going smooth. Until I was told that no they can't sell me that one because I was planning on doing monthly installment instead of paying in full. I said that I already talked and got approval from Anthony and the other employee which I 100% said I'd be doing installments. The guys helping me said not possible and I would need to have it delivered to my home and it would be 7-10 business days. I mentioned once again The store manager Anthony said yes. He said that they couldn't do it and he would talk to Anthony and correct him for telling me wrong. I said ok do what you need to do. The guy helping me went into the back room to talk to Anthony and about instantly Anthony came out very obviously agitated and immediately said that I did NOT say I was paying via installments. I said yes I for sure did. Then said I would just do an exchange of equipment for newer modem he was very aggressive and said "this transaction will not be completed and you need to leave MY store we're closed now" I said why can't you finish my transaction and he got so loud with me and kept yelling at me to leave and that I must leave. I asked him why he was so mad and why is it a problem to finish up. Time was 6:50 at the latest. I told him that we've been a customer for 25+ years and this was extremely unprofessional and wrong. He said "I Do Not care how long you've been a customer" he also told me he's been here 10 years. I thought man 10 years too long. As I decided it was time to leave because he refused any service and threatened to lock me in the store. On my way out he was telling the other employee to get my account number and was going to cancel and disrupt my service at home. This was extremely humiliating and wrong and Anthony needs administrative action taken because that was not ok the way he acted. He completely disrespected and humiliated me. This place has gone downhill big time. read more

0 stars from a Loyal customer for 21 years and they shutoff my internet for no reason for 4 months, I called and they offered 20$ total as a credit... I pay 190$ per month for nothing and it's sad, go somewhere else for quality customer service that cares. read more

Josh is fabulous. He is very helpful. Helped me during a move. I truly enjoyed his easy go to attitude- ask for him.

People here are very friendly and helpful but the two times I've been there the wait to talk to someone has been 20 mins one time and 35 mins the second time. This is to long and they need to add some staff. read more

The customer service was horrible. New customers, my husband and I went in to pick up our equipment and to finalize everything before service started. They said only one of us could enter. I told him, we both need to be involved with setup, it's OUR house. He didn't even acknowledged the statement just pointed to the door to leave. Who does that? I get having limited persons in the store, but now a husband and wife who are setting up service can't both be there for the initial setup? That makes no sense. Cancelled our service and will be looking for other companies who actually want to help customers and who don't have rude AF employees. read more

Canceled my mobile service 7 months ago and am still being charged monthly, I have called and "canceled" every month since then and am still being charged. I have gone in person and was told it wouldn't happen again and that it was fixed, twice now. They are a fucking joke and will steal your money. read more

Came in to get set up with xfinity mobile. Prices/ contract were very clearly defined. Camron helped out a ton and was extremely professional and knowledgeable. Had to come back due to problems with the customer service line, spike was there and took care of us. In this time of craziness it was nice to receive clear, concise and friendly service. Switched from Verizon and saving $$ and get more data. read more

The guy in the actual store was pretty helpful the online and over the phone customer service was awful. They took two extra weeks to cancel my roommates account and tried to still charge us for the full month. Then I finally was able to create my own account and then their system canceled it a week after we got it! I've spent more hours talking to xfinity in the past two weeks than I have my mother. (And that woman can talk) I'm going to leave my account canceled and try a different internet plan. read more

A couple months ago, I was sent info on a FREE Xfinity promotion of some sort of upgrade to my home system (not sure exactly what coverage but assumed Wi-Fi - I'm no techy!) to which I responded yes and then received a medium box from Xfinity of equipment I assume, with an upcoming install date. I had to cancel the appointment they wanted as I was preparing to leave for emergency hall bladder pancreas surgery for a couple weeks. I contacted them then told them when I'd be available. NO one knew a thing about what I was talking about with each call or text yet here sat a box full of equipment to install!! Their automated systems could keep you online for days too without being able to speak with a real person when the "options" didn't even come close to what the issue was! I think when I finally mentioned maybe they didn't need me for a customer did I get a small line saying to call for an appointment.... Also have a battery I can't get on a ladder to replace for security and took days to have a person say they could fix it! BAD customer service!! read more

Xfinity has the worst setup for contacting them. I need to talk to a representative due to the nature of my request and there is absolutely no way to get a hold of someone. All phone options lead to Xfinity hanging up on me. If you plan on using Xfinity, I hope you never have an issue where you need to actually talk to a person. read more

Switched from AT&T to XFinity (Home, TV, Internet & phone). We had an awesome deal with XFinity. We really disliked our experience with AT&T. We would like to give a huge shout out to Spike! Our XFinity mobile rep, Spike was very helpful, making our mobile switch and setting our new phones. He made everything so easy and seamless. We even bought 3 new cases from him. He even helped set up our daughter's phone in New York! Thank you, Spike!! We are happy customers of XFinity mobile. read more

I stood in line for 15 minutes & was dealt with for maybe 30 seconds and didn't leave with the equipment activated, coax cable or a splitter to complete the job necessary to set up my cable. Thanks for running my Friday read more

First of all, just getting through to someone who meets your repair needs is enough to cause anxiety in the most patient person. I need repair on my home security system, and I asked for a service person who is vaccinated against Covid-19. I'm not judging anyone, but I do not want an unvaccinated person in my home as I am elderly and careful. I was very clear when I made the request. BUT - they sent someone who was not vaccinated anyway. I turned him away. I tried again to set up an appointment and was transferred numerous times and finally spoke with a "special needs assignments" individual who assured me that the person to service my alarm system in my home would be vaccinated. WRONG!!!! The person who showed up was not only NOT vaccinated, he acknowledged he saw a note requesting a vaccinated technician, but he came anyway. I sent him away. Now I must go through all the anxiety of setting up another appointment, and my repair is still not done. . NOT WORTH IT!! read more