Came here because my sister's iphone went into SOS mode and I couldn't get it to go back to normal. I tried toggling airplane mode on and off. I tried rebooting the iPhone but nothing worked. Found out when a second line was activated they switched her line over to that one and her phone became inactive. The store was busy and apparently it's by appointment, but they took her in as a walk-in. Took three people to help her. Victoria, Devon, and Steve helped my sister out. While we were there we all chatted and found out that Devon and Steve were from SoCal. Had a nice chat with them about how it's a total different vibe up there and compared food from SoCal vs NorCal. Good peeps in this store and got the phone situation fixed. Aloha Mahalo. read more

Wouldn't recommend coming here in person. I've had to come in twice because I thought it'd be quicker. Both times I was there for way long than I should have been. I just needed to drop off my modem and they had me wait there until to speak with someone to "get into my account" I spoke to the manager who wasn't helping anyone and said he was doing other things on the computer and couldn't help me himself. He gave the weakest excuse to not help. Save your time and call over the phone or go to another store. Not worth coming in here. There's a reason why it only has 2 stars. Horrible customer service from both managers I spoke with. read more

4/22/2026: I brought an Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery Back-Up was non-operative into the Folsom CA Xfinity Store. Pablo, an Xfinity Store Representative, credited my Xfinity Account $60.00 for returning the Xfinity Storm WI-FI Extender with Battery Back-Up. After crediting my Xfinity Account, Pablo gave me a new Xfinity Storm WI-FI Extender with Battery Back-Up. Hopefully, the new Xfinity Storm WI-FI Extender with Battery Back-Up due to the Battery Back-Up will not be defective nor inoperative! read more

Xfinity - 4/22/2026: I returned a Storm Wi-Fi Battery Back-Up Extender via Pablo due to its inoperative state; received new equipment. - Internet Service Providers Near Me - Folsom, California

I was just about to cut the cord... you know what I am talking about! My rising cable costs and then adding injury to insult waking up recently to find one of my favorite shows now requiring a subscription. Whatttt??? That was all the incentive I needed to get in the car and drive to Folsom Xfinity. This was actually my second visit to the Folsom Xfinity store location. About two months ago the microphone on my remote stopped working. Talk about a shock to the system. Having to hit all those buttons to get to where I wanted to go was not cutting it. I absolutely dreaded having to go to see if I could EVEN get a replacement remote. The Xfinity Yelp reviews were not encouraging. However, there was one very recent five star review which gave me hope. Arrived early afternoon to one of the local strip malls where Xfinity is located. I must confess when I walked in I was taken aback how large the area was. High ceilings with great lighting, a modern seating layout, and a very clean spacious feel. I was impressed. Not what I expected at all. But even more impressive was the employee who immediately greets you and performs a sort of triage if you will, to ask what your reason for visiting is. Ok. Now I am really impressed. I handed him my remote with my explanation and he literally walked a few steps and picked up a spanking new remote from a bin and handed it to me. Nice packaging too. I was almost in shock... LOL! That was wayyy too easy. Fast forward to my new problem/complaint. Sure exchanging remotes is one thing. But reducing my Xfinity internet/cable bill and my favorite channel dilemma is a whole different enchilada:)! Well peeps... miracles in the cable nightmare scenarios do happen. The exact same employee was greeting incoming customers. And by the way, a huge shout out for him. Super professional and nice. Engages like he really wants to help you. Tall, a little older than the employees he hands you off to. This guy is fantastic and represents Xfinity well. Yes there was a short wait... maybe 15 minutes before I was called to a counter for my turn. However there were only about three people ahead of me . I don't know what the experience would be like if there were more people ahead of me. Needless to say, I left within 10 to 15 minutes with a greatly reduced monthly fee and my show back on my watch list. Mission accomplished! No pain at all. Thank you to the Xfinity powers that be for finally putting the customer first. Because that is exactly how it felt. This was a life changing event. Ok... maybe I am being a little dramatic... LOL! But I bet every one of you can identify:-). I will be back in a year to review my current package for sure! Whew! read more

Xfinity - Nice, clean, and spacious inside. Thank you, April F., for letting me use your photo. - Internet Service Providers Near Me - Folsom, California

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Horrible, horrible customer service! And their network is not as fast as they claim. I would not recommend them at all.

Made an appointment and didn't have to wait long. The help was not helpful. What customer wants to hear, " I have bad news for you" and "You should call customer service and see what kinds of deals they have". I made an appointment to see a human and received these answers... Why even have an xfinity store if you don't want to actually help? The woman signing customers in was welcoming. The staff on the other hand are not at all helpful. Don't bother wasting your time. Call, you'll probably have read more

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I called them to add my number to a new phone that's it that's all!! The guy started bubbling about a promotion that popped up saying right now for me i could get my billed lowered by adding a smart watch and right now the smart watch was free due to the promotion???? Boy my eyes got BIG!! I asked him NO Charge? No charge he said. Free? I asked? Free! He said. He then went in to his pitch......... anyway the next morning 52.12 was out my account from Comcast and 10.00 a month extra added to my bill. This guy lied and screwed me for a sale!?@$&??? Took money without my consent and my bill went up. I only wanted the promotional deal so my bill could go down!!!!! Omg!!! I called them to cancel and get my money back, they also asked for the watch back too but I never got it yet!!! It's in the mail on the way!! How greedy and unprofessional and inconsiderate. Told me to reject it 3 times when delivery guy try's to deliver it and when it is returned my bill will go back to normal??? WTF?? I think I'm switching companies I have 3 phones and cable with them and now feel unsafe to call for assistance read more

Great customer service. I bit on the up sale side....... To be expected. Good knowledge of services, not that informative in tune of newbies like us who are not that familiar with technology. We were able to get our new streaming service ahead of our scheduled time line. We had no clue what was possible. Cutting our xfinity bill in half saving us money monthly. Great job! read more

Zero stars for Xfinity they suck. Never again with this company. Took my phone in on a promotion than deactivated my phone. I did not get my credit and did not get my phone back. No phone and no credit. Rude as F customer service. Xfinity is terrible. read more

It is almost impossible to get through their AI when cable problems occur. We had 2 cable boxes stop working within days.

Five stars for Brian. I had a complicated issue with three accounts in three states plus iPhones. Brian solved the issue efficiently, professionally. We appreciated his personable approach too. Thank you Brian. read more

I was trying to return equipment that I had picked up a week ago for my 88 year old father. Picking up the equipment was no problem. Gave me everything without a question. Now that I am trying to return the old router and a piece we did not need, suddenly they need to verify this because I am not on the account. Person at the front desk was not friendly at all, not helpful, not even wanting to be helpful. His tag said manager. I can see what this store has an overall poor rating. I personally will NEVER use Xfinity!!!! read more

GUYS, There Is a reason xfinity/comcast is rated in the top 3 for worst customer service. If I could give a zero star I would. The manager of the Folsom store is awful. After 90 minutes he couldn't figure out why they've been charging me for 5 lines instead of 3 lines, so he suddenly decided there was "fraud" on my account by someone name "Francisco" and said "I can't help you anymore until it's resolved, which could be weeks." I had been patiently waiting and suddenly he was treating me like I wasn't even a customer! He gave me a number to call and ... turns out HE'S the fraud, because according to their fraud department they had no idea what he was talking about! After 3 more hours (I kid you not) with a (finally) very helpful phone agent I have finally resolved the issue. Unfortunately, I will be switching to T-Mobile regardless. I told this guy not to take it personally. read more

Horrible company! OMG! It's a nightmare. You can't get a person on the phone. I have been calling for 2 days and I have spent hours trying to get help. My internet has not been staying connected for months. Go anywhere else!!!! read more

Xfinity - 9 tries - Internet Service Providers Near Me - Folsom, California

This location completely botched my attempt to take advantage of a phone promotion. The staff clearly had no training on the current deals or how they actually work. Because of their mistakes and misinformation, I lost the promotion entirely and was left with a massive payoff balance from my previous carrier. When I asked them to make it right, the only response I got was a shrug, a "sorry," and "it is what it is." They refused to provide any compensation, credit, or even accurate information about the exact amount I needed to pay off my old phone at the time of trade-in. I ended up stuck with hundreds of dollars charged to my card that should never have happened. Extremely disappointing service. Avoid this store if you're trying to do any kind of phone upgrade or promotion -- go somewhere else where the employees actually know what they're doing. read more

For the first time in YEARS, I received excellent service from Xfinity. I know right? Usually, the services is mediocre. However, this store at 6:15 pm on a Wednesday evening- was awesome. The people were pleasant and welcoming. And - And - And they extremely exceeded my expectations. I don't grab names but it was a gentleman and a young lady. I am sure they can figure it out. I came in due to issues with my remote. Within minutes I was on my way. Awesomeness! read more

Xfinity - New remote. - Internet Service Providers Near Me - Folsom, California

Helpful folks. Today's check in guy took our old equipment return and helped us with logging into our new apps that come with our new modem. Thank you read more

I am a long time Comcast customer and it was required that I go to a Xfinity store in Folsom CA, to fix my concerns. I was helped by J J in about 10 minutes of my arrival. He explained what was happening to my phone and, because I am nearly computer illiterate, he took the time to help me and fix my issues. Also I was out in a very short amount of time. I really appreciated him taking care of me so quickly and in a professional manner. read more

Subaya Hill is a rockstar. She was helpful, knowledgeable, and understanding of my previous frustrations with the store. I had gone to the store two previous times and walked out. The first was because the representative that helped me was rude, condescending and when asked what colors were available for the phone I was looking at, he responded, "I don't know"! That was the first time I walked out. Second was, after checking in I waited over 45 minutes. All I wanted was some questions answered about my bill. So I walked out. Today I was greeted with a smile from Subaya. She explained she was just about to go on lunch and offered me an appointment when she returned. Upon her return she helped me and gave me her cell phone number and email for any future issues I may have. Now this is excellent customer service. read more

I was helped by Pablo. He was professional, so kind and helpful. He patiently answered all my questions. I left with a clear understanding of my Xfinity account. read more

This is NOT about the store, but their 800# Customer Service. An elder family member had their internet go out, able to determine by talking with them for over an hour, that she needed a new modem. Xfinity scheduled a technician for the following Sunday (8/31). However, as she only has their plan for TV & phone, this left her without any connection to the world until appointment. She decided to go to the Folsom store to pick up the modem herself. The store service was very prompt; went home and tried to connect modem herself. But even after connecting modem, it didn't work. Again on the phone for over an hour with technical support. They walked her thru each step to no avail. So, they seemed to understand her dire situation and said that they were scheduling an appt as we spoke. Appt. set for next day. THEY NEVER SHOWED. Upon calling customer service again, there was NO RECORD of an appt! Lastly, during the hour+ long phone conversation, Xfinity tried tirelessly to add another option to her account: an additional $20 to her already $299 plan! ARROGANT MONEY HUNGRY COMPANY read more

I stopped by there on a Sunday to have them go over my bill with me. My bill was to high and I didnt understand the charges and wanted to see what we could do to lower the bill. I worked with Devin. He was very helpful. He explained my bill and pointed out some changes to get it lowered. I left there with a lower bill and faster internet. Great customer service by Devin. The other staff members there seemed to be polite and helpful the their customers. I was watching. I didnt have the same experience at a different location. Thank you Devin. read more

Your check-in software. I was checked in and received the text. Then other people came into the store and were helped before me. I asked why, and was told I was removed from the list and they could not figure out why. read more

After 15+ years of XFinity I regretfully had ro move to another provider due to Customer (Lack of Service) Incompetence with our account. The overseas support cut us off for almost 5 days and my Elderly Mother (late 90's) was severely impacted. The XFinity store was no help! My Moms home is now with T-Mobile 5G Internet and everything is flawless, especially uptime for her emergency alert system. read more

This review is NOT about the store, it is about their customer service and the company in general. I HATE Comcast/Xfinity to the core of my being. Every experience requires an enormous amount of wasted time and never ends in a positive fashion. Pricing for services varies by the day, who you speak to, and has absolutely no correlation to any logical or reasonable business practice. The majority of my calls with customer service involve people reading from a scrip and have no clue what to do unless it is a part of the script. The delivery of their internet service is never what you pay for or what you are expecting, because they have language in their contracts that say "speeds up to". This is somewhat due to shared trunk lines, but I think its because they can get away with it. For example, I pay for 1 gig speed, but for two years and many, many speed tests by me and other IT professionals, the speed has never been over 450mbps, which is less than half the speed I pay for. Outages can be frequent and cannot be resolved by calling. They are the worst internet delivery service that has a monopoly in numerous areas, which means you have no other choice. read more

This place is a crap hole for being in a nice area like Folsom. I came in expecting some sort of customer service. There was not a single hi, we are currently seeing customers, we'll be with or shortly or any sort of acknowledgement. I was sitting there for about 10-15 minutes without anyone coming over to see if i needed anything. These workers were worst than state/dmv workers. No sense of urgency and no customer service. These workers should really all be let go and including management. The reviews for this particular store are all pretty consistent. I ended walking out. I will be calling corporate tomorrow morning to notify them of this place. Hopefully they can bring in a new crew and leadership to revamp this store. read more

I have been on the phone for the past 2 days with Elma, Terrell and Adam #340. Discussing my service here in El Dorado Hills. I was told everyone in this area is having the same issue of the internet not working. That's not true. I'm not sure what is going on but I work from home and need the internet service to work efficiently. TERRIBLE CUSTOMER SERVICE.. read more

nothing but problems. It's been a total nightmare. The phone system dose not work, it is HELL. Now service is not good. Repair still sale new contracts. read more

Unfortunately the representative and manager need more training. I was provided with information about the promotion that was describe promotion however, after further investigation I found out the detail I receive were misleading . Please be careful before you buying any promotion make sure you have it in writing. read more

Terrible service. You wait for hours, and they are indifferent. Most customers here are stopping services with Red Take. It's very expensive. They can care less how long you wait. It's like making a deal with the mafia. read more

HORRIBLE Customer Service!!!!!!! Try to get a live agent to talk to! Forget about it. It's impossible. They refer you to an online or automatic (menu-driven) service that limits you to their pre-described categories that often have nothing to do with the problem you are trying to fix. None of the menu items allow you to ask for a live agent. EXAMPLES: 1. TV shows a pop-up menu indicated you need a software upgrade. None of the remote options allow you to proceed. You cannot find help for this in their support menu tree. 2. I got a call saying my 50% discount it ending soon. Not sure if this is from spam or a true Comcast call. You cannot find help for this in their support menu tree. 3. Want to change your service choices: No way to get and agent. Again, you have to go through their web page menus to make changes. No questions allowable. read more

GUILTY OF INCOMPETENCE! If you want the worst experience possible with Xfinity, go to this Folsom store and ask for STEPHEN BRUMFIELD. He said he's been on the job for about a year. He has experience working at Radio Shack (now that's impressive). But if you want to watch a "Retail Sales Executive" really screw up your account ... He's the guy! After 2-3 hours of him fumbling around, we finally got our Internet set up. We were also there to transfer two phone lines to Xfinity and upgrade with two new phones. Not only did BRUMFIELD screw it up, he prevented us from getting anything else accomplished on this visit. Unfortunately, we had to return for another 2-3 hours of torture with his "wingman" Malik DeJean (no relation to Cooper), who also failed miserably trying to set us up with two phone lines and two phone deals. Together, BRUMFIELD and DEJEAN cost us or lost us around $700 in promotion deals. DEJEAN only had around two months on the job and said he praised BRUMFIELD (his mentor) for all his help. Yipes! With that type of training ... there are sure to be "TWO" GUILTY OF INCOMPETENCE! Oh, by-the-way, we went on-line the following day and using Xfinity's on-line chat we were fortunate to get the help we needed from a young lady from Tampa, Florida who just happened to know what she was doing. In less than thirty minutes we had two phone lines and the purchase of two new phones - substantially discounted. But there is no excuse for the 5-6 hours we spent, over two separate days, at this Folsom store, to accomplish so little. As the photo indicates: GUILTY OF INCOMPETENCE! read more

Xfinity - GUILTY OF INCOMPETENCE! - Internet Service Providers Near Me - Folsom, California

So, These guys are way too big to ever care about customer service or convenience. I don't want to go to the store for fixing the many things that go wrong with their services. But you have to because the app is terrible. You log in, they send a verification number. It is the right number but you have to do it again and again, and you don't get anywhere. No wonder so many people have gotten rid of cable. It's sooo expensive and if their service is this bad, I'm out as well. read more

Your door personnel woman has a bad work ethic. All she wants to do is sit and always has her head in her hand. Why make appointments when treated late and poor. Forced to pay prices for poor service. read more

Dear Subway-Hill I hope this message finds you well. I want to extend my heartfelt appreciation for the incredible service and support you provided during my recent visit to Xfinity at 2163 E. Bidwell in Folsom . Your friendly and genuine demeanor made selecting the right equipment a truly pleasant experience. It was evident how much you care about helping customers find the best solutions for their needs. Your expertise and guidance were invaluable, and I'm grateful for the time you spent ensuring I made the best choices. Thank you. San Martin read more

Resolving problems in their office is problematic. Management and customer service is lacking. I however would like to give a shoutout to Ira Hair and Justin , whose wife just had a baby. Ira saved me from having a mental meltdown caused by having to wait at the back of the line after my scheduled appointment 15 minutes earlier which didn't resolve my problem. The problem was caused by their suspending my service due to a required update by Xfinity which I was suppose to perform. ( I am 81 with a condition and lack of technical capability). Five stars for Ira and Justin. One star for customer service and poor management and 3 stars overall. People matter! read more

You can approve everything I cannot get through. I cannot talk to an agent. The app drops me out just as we get to the end three times now I am so frustrated if there were someone else some other way to get TV I would do it. read more

I cannot tell you the disgust I have with Xfinity. My step dad died unexpectedly last September and since the day after he died we have been trying to settle his account. We have made multiple BBB & FCC complaints that have gone nowhere. We are continuing to be charged for his account and given the runaround. Today my sister went into the CORPORATE location in Folsom and was treated like trash by an older man working there. He was completely condescending and rude. Literally no empathy for our situation. My sister is now home crying her eyes out over frustration at this situation. This business is DISGUSTINGand shameful read more

Rethink your trip to this store in Folsom. I went in to purchase a pod and was put in the que of waiting customers. 30 people in front of me, not enough seats to sit. To purchase the pod I would have to wait among customers getting new service, phone hookups and equipment returns. What a joke! I left when I heard it was a 2+ hour wait. I don't need the pod that badly. read more

Seniors beware they take advantage. We were lied to then turned away when we were sent back to have them help. Would give zero stars if possible read more