I had to drop off some old equipment and get an upgrade. So off I go to the Xfinity shop. This location is in the shopping center on Broadstone Parkway and East Bidwell Street. It is attached to the main row of shops. The parking lot has plenty of parking spots. For now, they are limiting the number of customers in the shop. So they set up a table at the front door with a staff person monitoring the comings n goings. Even though I made an appointment on their website. I showed up and was let in because there was no one else there. They take walkins. The store layout has tables that are socially distanced with plexiglass dividers. They have equipment laid out for interactive displays. Bottles of sanitizers are placed about the store. Staff are all wearing face masks. Just to add... as always, they are in a business of selling stuff. So do not be overwhelmed when the staff starts asking about programming packages, home security, and cell phone coverage or whatever stuff you do not currently have on your account. The staff that I dealt with, on the two separate times I have been here, did their best to promote their products but were not overly aggressive. read more

I would like to give a shout out to Subaya. I spent five days with AT&T who locked my 2 phones due to some security issue on their side. Instructions from AT&T on how to get rid of the locks was both confusing and frustrating. Subaya help me through, with patience, professionalism, and compassion. She has amazing technical skills and she's able to tell your how to improve yours. Long story short I left AT&T because they're disorganized and unwilling to help. Plus they are expensive. Subaya gave me a great deal with Xfinity, where I bundled my Internet as well as my phones. She is an exemplary employee. I felt like family when she was done helping me. Thanks, Subaya. Odile read more

Seniors beware they take advantage. We were lied to then turned away when we were sent back to have them help. Would give zero stars if possible read more

Warning to all considering this company! We retained their services as part of a package with home internet and unfortunately did not realize at the time that if your house has a hard wired alarm already installed they will not do anything to help or troubleshoot(other than remote- very basic questions asked) or repair it if there's an issue. They only want to put a band aid on and not even look into what is actually wrong. Do not engage this company's service for your home security. read more

I hate all cable companies! You can't talk to a person unless you have been on hold for a very long time. When you do get an agent they make getting connected a nightmare. I just wish they could figure out a way to simplify things. We're not all electronics savvy. read more

Placed order online for in-store pick up. Never received confirmation equipment was ready. Drove down to the store, because they don't use phones. Tablet holder wanted me to wait over an hour because he could not find my account, which I was showing him on my app. Driving an hour to your store because you will not give out a stores contact number is complete bs. read more

Not only is Xfinity's service mediocre but their store here is also a joke. Our 4K X1 cable box burnt out somehow after 1 year so we stopped by to drop it off and get a new one. Easy right? NO. The customer service here has always been lacking here from my previous trips. No matter who the greeter is, you'll be faced with an attitude. When we finally met with a person to help us out, the guy said they don't have any 4K boxes in stock and they'd have to order another one. 3-5 days. Not a big deal. He gave us a 1080P box until then and said he put in order and it'd ship to our house. Fast forward 2.5 weeks later and we still DO NOT have the 4K box. I stayed patient even though he said 3-5 days but 2.5 weeks is ridiculous. I dropped by to see what was going on. Plus this 1080P box was supper slow and laggy on my tv. Was greeted by an unfriendly check in person and waited 15 min to see someone. I told my friend who was with me that the guy 2 weeks ago probably never put an order in for the new box. We get to the desk and guess what? The guys says whoever helped me out 2.5 weeks ago NEVER put an order in for the box. HOW?!! He literally told me he put the order in that day. What was he even doing on the computer?! This time the guy helping us, his name is Cam I believe , put in an order and gave us his card to communicate with him if the box did not arrive again. Cam was friendly and at least gave us his card to communicate with us. I appreciate that. So now we wait another 3-5 days. Bonus: While we were waiting before seeing Cam, some guy wanted to drop off his old equipment and asked the check in person how long it would be. She said there's 2 people ahead of you. He replied saying, "do you have an estimate for how long? I can come back later if that's not an issue". She replies " Sir, I already said there's 2 people in front of you. Who knows how long. My other people will be back from lunch sometime." The guy wasn't happy and left. Great customer service. It's ridiculous you have to wait period to drop off equipment. I've never been a fan of Xfinity and do not recommend them at all. read more

I bought my first home and it was a stressed experience. We love our home and wanted to transfer our xfinity internet and home security here. That's when the real nightmare began. After spending $4000 to paint the interior of our home, xfinity sent out 3 technicians and destroyed our newly painted doors. read more

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Waited for over an hour just to return equipment for closed account. Understaffed and slow

Run don't walk to see Subaya Hill at the Folsom location if you need any help! I just left, not only solving an issue for my elderly parents, but with tips and suggestions on service and billing that will help me and the rest of my family members. What I loved most was that she helped when I didn't even know what to ask for, or the questions I should be asking. So appreciative of the help I got today! Of course she will be promoted...so go soon! read more

Raised internet prices $20/month in January without reason (105/month). They also charge $60/month for basic cable (about 35 channels). Try wiregard antennas to get local channels. Scan channels during day as tower transmission signals are reduced in evenings. When calling comcast customer support are sent overseas where communication issues exist. Was put on hold repeatedly for about and hour. Renegotiated contract but they sent me 3 zuma boxes which have no idea why. Basically a roku clone which do not need. read more

The Bidwell store is my place to go for questions regarding my account. And Subaya Hill is my go-to customer service person. She's always helpful and knowlegeable and easy to talk to. read more

Shout-out to Cam! He helped my boyfriend and I find the perfect internet plan for us. He went over several plans with us until we saw one we liked. He didn't pressure us at all and let us take our time deciding what we wanted. He was very clear about all the terms of the contract and went through all the fine print with us. I felt confident signing the contract because I knew exactly what I was signing for. Cam was also very charismatic and super fun to talk to. He also had us download the Xfinity app and showed us some of its cool features. It took my boyfriend maybe 10 minutes to set up the router once we got home and we haven't had any issues with it yet. (It's been almost a month) I've had Xfinity in the past and didn't have the best experience with them. It was very difficult to set up the router and after many hours talking on the phone with support, I was told I had to get a new router. I did, and then I still had issues setting it up. I eventually had to have one of their employees set it up for me. Then, when I tried to cancel it at the end of the contract, the person I talked to at the Citrus Heights location didn't cancel it for me, even though she said she did. I ended up getting charged another month. When I noticed I was charged, I called customer service and was told that employees in the store can't cancel the service. They did refund me for the month that I shouldn't have been charged for. This past experience made me a little leery to use Xfinity again but so far it's already much better than last time. Hopefully everything continues to go smoothly! read more

Xfinity - i love how sleek the router is - Internet Service Providers Near Me - Folsom, California

anthony frank the manager is completely useless! he is the worst store manager i have ever come across! he cannot help with phone service then lied to me saying there is no one higher up than him. all lies. also tried to cancel my service and he couldn't help with that either. horrible customer service. when i walked in he was just sitting all slumped over as well as his employees. anthony is only out to sell you products and cannot help you unless you need a new remote. anthony is a horrible and i mean horrible representation of the company he works for. this man is paid to do nothing! ive been a customer with xfinity mobile since it was introduced and tv/internet/security for years. i am completely disappointed with the manger of this store and the company. do not use xfinity and definitely do not go to anthony for anything the phone i had was an i phone 11 that anthony said was old . it froze while i was on a work zoom meeting. the phone is in perfect condition. also just paid it off. i feel i am being scammed. what is the point of a corporate office if they cannot do anything? anthony and his associates are only out to sell you products and not help a customer in any way!! read more

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I cannot express how great my experience was with the Xfinity Team in Folsom this past weekend. I went in as a newbie with technolgy. Canceling our land line, upgrading phones, transferring 4 lines from Verizon. SUBAYA has GOT YOU! FANTASTIC AMAZING DEDICATED employee! During my numerous hours in the store, due to an initial error on my part, she stayed on the line with me with customer service for almost 2 hours, directing them what they needed to do to make things right. And she made it right! All the while multitasking with other customers, fulfilling their needs, smiling and making them happy as well. ALL the staff was courteous and kind, with smiles. I spent many hours in this store both Saturday and Sunday. Did not hear a unsatisfied customer. The Customer Service Support Call Center is a totally different deal. But that is of NO FAULT of the staff in the store. SUBAYA YOU ROCK!!!! read more

I just want to reiterate what others are saying; the customer service is non-existent. The automated system is non-functional and flat out refuses to connect you to a human agent. Xfinity is a monopoly, they now it, and they are abusing it. Where is the government when you need it - suppose to stop monopolies. read more

Fellow Xfinity Customers are you angry about the Data Breach? I don't understand why they won't give their customers free identity theft protection. The following articles give more details than Xfinity is giving. https://arstechnica.com/security/2023/12/hack-of-unpatched-comcast-servers-results-in-stolen-personal-data-including-passwords/ Also - https://techxplore.com/news/2023-12-citrix-sued-xfinity-breach-exposed.html If the link doesn't come up please Google "Citrix Bleed 0-day xfinity" These articles state they were slow in patching a security vulnerability and that is how the hack occurred. Class action suits apparently have been filed. Most reputable companies will give their customers 1 year of free identity theft protection after a breach. xfinity/Comcast has chosen not to. Most people would think that they just don't care. I purchased a year of identity theft protection on my own and asked xfinity to credit my account, ~$33 dollars a month, and as of yet they have refused. Further more they appear to be white-washing what happened when speaking to them over the phone. Sorry, changing your password will help but your info is possibly compromised more than just at xfinity/comcast. If someone has the last 4 digits of your SSN and/or your DOB they can do a lot of damage. Call xfinity and complain. Demand they provide their customers 1 year of identity theft monitoring. It is the "least" they can do. Time to find a different internet provider! read more

When I walked in there was 8 people waiting and I made number 9. The line grew to 13 people waiting and customers walking out the door as soon as they came in. Only 3 reps on the floor and one of them was only checking people in. I only need to do a simple return. In fact, last year I remember simply leaving the modem in a basket outside the door and they checked it in on their down time. Why did this change? Why is the "greeter" not able to check people in and scan in modems. Very poor customer service. Won't be coming back to this location in the future. read more

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Appreciations galore to Wanda for welcoming us and making the process simple, speedy and efficient! Wanda welcomed us in and asked if we had an appointment. I informed her I just needed to return a modem. She asked a few questions and within minutes we were all taken care of and out of the door! Wanda was great at multitasking and welcomed guests who entered after us letting them know she would be with them soon. Surely am going to return again to this location for any future business with Xfinity! read more

They are nice and they are very easy to use to make a setup and the store is in a good area

Xfinity Mobile promised service and rewards and failed to perform. Overall a HUGE FAIL. I even have the agreement in writing and they will not honor it. I think this is a good one for Small Claims Court. Not Recommended! read more

If I could leave 0 stars I would! Terrible customer service, promise you one thing and never follow those! So disappointing!

One of the worst run businesses l've ever been in. On 4/28/25 at around 5 pm I sat for 45 mins watching the most unmotivated group of employees struggle to do their jobs. Most of the employees needed help while the rest of the customers looked around with uncertainty. Terrible and poor communication as well. I had customers walk up to me asking me if they needed to check in with someone after they waited around for 10 mins. (The lady that checked me in an eternity ago watched them walk in and did not help them. I watched her stare off into the parking lot.) THE BEST PART IS I WATCHED 4 EMPLOYEES WALK OUT OF THE STORE TO TAKE A BREAK AND THEY DID NOT RETURN DURING THE 45 mins I sat there watching this spectacle.) The fourth and final employee to take a break (probably the manager cause he was the one helping everyone do their jobs) disappeared to the back after leaving the last two employees to fend for themselves ALL WHILE MULTIPLE CUSTOMERS WAITED WITH FRUSTRATED AND CONFUSED LOOKS ON THEIR FACES. I watched this individual tell one of the last employees he was taking his break and then that employee looked at him shaking his head in complete disbelief. The other 3 employees went to their cars in the parking lot and did not return. When I left, one of last employees left working stated they hadn't even taken a lunch break that day. I don't know who is running this place but they should be embarrassed. CLEAN HOUSE... read more

Comcast sucks because they do not value their customers and customer loyalty. They continue to raise prices and give better deals to new customers. Their customer service is not good and we have poor service and lots of service interruptions. It is also extremely annoying that you have to call back to get better rates or to improve the internet speed which I am actually already paying for. Hate Comcast business practices. read more

ZERO stars if I could pick 0. I have been a loyal Comcast customer for over 30 years. I rented a new home. Called on my way home from work and started service and drove to an xfinity store so I could turn pick up equipment and start service on the next day which was Dec 15, 2022. Cable was turned on by 10 pm and when I wok in the morning it was turned off. I called and was told that the prior renter owed them $700 and I could not have xfinity until he paid his bill???!!! I then was told on another call that they stopped carrying internet to Folsom so I could only get cell service?? During many more conversations of having to tell every single person the whole story and them assuring me they would get it fixed and the. Transferring me to someone else which usually said they would put in a ticket and call me back or we got disconnected and they never called me back. They literally told me the Prior Renters Name, asked if I knew him, told me he had been sent to collections and said I HAD to prove I didn't live there during the 6 months they let his acct get to $700.00 before finally shutting him off. They accused me of conspiring with him to end his contract and start a new one. I asked what they were doing to make the prior renter prove anything?? Why was I being punished for his debt and their lack of urgency in shutting down a 700. Delinquent acct. they said that they were not going to do anything and that people do this all the time where one person cannot pay the bill so a roommate will restart service.!!! On Dec 31st they said they would have the house "unblocked and call me on the 2nd and turn it in. No call, nothing but I did receive a bill telling me that I was billed 289 for non return of the equip that they told me to keep until they resolved this. Long story but true! They asked me to bring in my lease agreement to prove I was the renter of the home. I went to the xfinity store in E Bidwell and gave them a copy of my lease. They unlocked it again and then it was turned turned it off 2 days later and said they needed mail from my prior address, which obviously was already being forwarded to my daughters until I got the house. I asked what kind of mail and they said "anything" as long as it was addressed to me with my daughters address. I drove 40 miles to my daughters and we found an unopened Christmas card from my childhood best friend as she didn't know I had gotten a new address. I took them that and they said they need two pieces of mail and it had to be more substantial??? . I literally lost it. Then then said to bring them an electric bill or official mail from the address I had moved into which was my address wherein I had already given them my lease agreement, my registration which was sent to that address and they still said that would do. I hadn't received a SMUD bill so I could not provide them that. I told them I wasn't doing one more thing to prove I was a new renter. I told them to call the landlord. They had the lease agreement. They then said they didn't want to call her and I demanded they just call her. I wanted to hear them to explain to her why they need a verbal confirmation that I wasn't living with the prior renter at anytime!!!!! I was harassed, spent hours on the phone trying to get this issue resolved and hours in the Folsom Xfinity store as well. They blamed corporate and Corporate blamed the Blocking Department of Xfinity and NOT ONE person would let me talk to them directly. Thry asked for the lease but then said it wasn't good enough but wouldn't call the Landlord. Her phone number, email and fathers name was also listed on the lease. It even showed I had a service dog which I took to the Xfinity address. This now is Mid February and The address is still locked and I was told that it would be locked until the prior renter paid the 700 or the landlord paid it for then! They even told me his first and last name, that he had been sent to collections and many other personal information about his acct. I told them I was done. Although I will never do business with xfinity again, there was something good that came out if this horrible experience. I got Verizon internet for 25.00 a month for 2 Years. It is faster, runs 5 TVs, 5 phones and 2 laptops And, there are no cables or anything attached to a box!!!! It is so awesome. All of my family has switched and I hope everyone who sees this switches as well!!! You can sign up with them, no upfront money needed upfront and try it for free for 30 days, for free and they send a return label to put on the box and they pick it up and the month was free!!!!I. The 25.00 a month which is really 15.00 if you have auto pay. Dump Comcast/Xfinity and switch To Verizon or go to their their website and just sign up. read more

Fire everyone and hire a trained staff dedicated to actually serving the customers instead of prodding them through the waiting area like a cattle call and drop the bait and switch pricing policies. read more

I went in to solve a problem that the customer service call center could not solve after several calls. He solved 20% of my problem and gave me a number to call specifically. I called them and they told me the problem was fixed incorrectly and that I would have to wait 24 hours to get my service back because it had to go to an escalated IT team. After 3 hours on the phone, waiting until the next day, it was finally fixed, but my original was not! I had to make several more calls and finally it was resolved. read more

I have been a customer for 17 years and decided to switch services to another company. I OWN my phone paid in full when I purchased it and when I went to switch companies Comcast locked my phone for 24-48 hours. I went to the office and was told I had to call the help line, I called multiple times and was told I had to wait 24-48hrs to have it unlocked per their policy. When I asked for a copy of the policy the said they are not allowed to give out policies. If you are holding me to a policy I have every right to a copy of said policy. Unacceptable. We stayed with the company for 17 years because of their fast internet service but we will never return to them. read more

Communicate with corporate better. Xfinity corporate over the phone told me to pick up a device because the order has already been processed. When I got to this location, they said they can't honor anything corporate (Xfinity agent from the actually website) said. I had to drive 20 mins and retired empty handed because of poor communication. Location manager said this happens a lot so other people also face the same issue. read more

Hands down the worst customer service experience I've ever had. Was denied service multiple times, was told I was "lied to" about exchanging my equipment when I had emails from corporate stating the fact that I could switch, 4 people told me they were managers and said they wouldn't help. Do yourself a favor, if you can get a different service or just avoid going into this hell hole, please do it. For the love of god. And if you have to go in for some reason, avoid assistant manager will hollins, he was probably the most frustrating. Didn't even listen to anything I would say would just keep repeating himself stating the fact that he couldn't do anything. How can a manager not do anything. Customer service reps on their chat in India helped me. Just ridiculous read more

Xfinity is a monopoly so whether you like them or not, you have no choice but to use them. Uverse isn't a viable alternative because they are too slow and they don't have fiber at my address. If you need to call Xfinity, good luck finding a human. My modem had a busted port that I wanted fixed and the chat bot wouldn't let me past it. It asked if my problem was fixed. I said no and it said it didn't detect my problem. I finally scheduled a tech visit after ignoring a dozen warnings about extras fees that I would have to pay if they didn't find a problem. The tech was nice but xfinity called and emailed four times trying to cancel my appointment. I used phone and web chat to try and get help and I never spoke to an operator. I got hung up on by the AI and ignored on chat, but never heard a human on the line. If there was an alternative to xfinity, I would use it but there isn't. Xfinity sucks, but there is no alternative to it unfortunately. read more

Absolutely Mindblown. Came in for assistance with my account and was quickly greeted... Told I was 3rd in line... waited and waited... after 6 people got called in front of me, it was finally my turn. I asked to swap a box, and I was told that we could order it in the store, but you won't get it. I was told to go home and call customer service. Super helpful. NOT!!! I left my old box at the store since I was going to order a new one by calling customer service. When I got home my living room tv box did not work... go figure the associate disconnected the wrong box from my account. I then spent 3 hours on the phone with customer service... they could not understand that their store associate made this type off mistake... but after 3 hours I finally had my box back on... now waiting 5 days for my new bedroom box to be shipped. Thanks Comcast. An absolute nightmare, and a waste of my day. read more

Yes you can get your equipment there but ask for help to set it up, that is really a joke. It did work but took me an hour to figure out how to set it up. The software is really slow and you get prompted for security etc. I am waiting find a better way to get cable and internet. It reminds me of the old phone companies when they where the only show in town. read more

Just another terrible experience. Women at the front made no attempt to help me after several minutes I had to go over to her and got the most dramatic eye roll I've ever gotten in my life. I had to come into the store because Xfinity did not do what they said they were going to when I first called in over the phone - and the fact it's so clearly obvious that they want nothing to do with helping me makes this so much worse. They don't deserve mine or anyone's business. Go elsewhere. read more

Last time I was in the store the staff was awesome, no complaints there. The complaint I do have with this company is that no matter how much you pay, extra for top service, they still seem to throttle you down when you need them most. Hence the willing the pay for 1g service. Without a doubt though and like clockwork, 10-11 trash service, 3-4 trash service. Pay for 1g internet only service, receive .06mbps during those times. Used to have AT&T prior to moving, never thought I could miss a company so much. Only paid for 500mbps and used to run double the amount of devices with no issues. Good luck holding a Teams meeting with this provider. I would avoid if you have other options in your area. read more

If I could leave 0 I would. Do not bother making an appointment. As if you do you will still be last in line :). And the employee will tel you " you have to wait at the doctors office for people so you have to wait here" I'm not sure what doctors they go to but mine handle people by appointment. And forget about them being friendly or reaching out to you. You'll have to search the floor to have any question answered. This Xfinifty store SUCKS. read more

They have the most horrible customer service on the planet. The never ending phone tree and the useless internet assistant will run you in circles for hours. read more

Wonderful help from Beto and Subaya. Very knowledgeable and helpful through my mobile questions and activation.

This is not for this particular store but, is with Xfinity as a whole. The cable itself is great and fast. But constantly raising the price is crazy! Customer service and being able to speak to a human on the phone is NON EXISTENT. They texted me a link to get help and it didn't work. Spent 1 hour and still wasn't able to speak to a human. The chat is a bot that can't answer anything outside of what they want to answer. I'm looking for another service. read more

The technician did not speak English which made it incredibly difficult to communicate. It was his first install according to him. He had to call his supervisor. The supervisor informed us we had to put a separate work order in for the other line even though the sales person said we wouldn't have to do so. Disorganized, haphazard install. Left dirt and fingerprints all over the modem that was installed. I'm going to have to stress that the next work order has someone we can communicate with. read more