I had a problem with my cell phone battery. The Manager, Danny, wa quick to help solve my issue. What a good experience! When people say there's no good customer service any more, they're not talking about Batteries Plus. Service is the name of their game! read more

Walked in looking for a battery for my key fob. Was approached by a sales person almost immediately. After a very brief search, found what I needed, paid and left. Quick, easy and convenient. Staff was friendly and helpful. Pricing seems on the high side, but given the immediate availability of unique products, it seems reasonable. The store seems like they took the battery department out of a Radio Shack and expanded upon it. I would recommend. read more

The usual place I get my key fob battery changed ran out of the batteries I needed so they sent me here. First time here and I was very impressed with the huge selection of batteries of all types. They had the needed battery at the right price and after a quick couple minutes I was on my way. I will keep this place in mind for any future battery needs. read more

Batteries Plus - Batteries everywhere - Mobile Phone Repair Near Me - Sacramento - Folsom, California

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The gal was not helpful at all .. she could see I am a senior .. I came in for help searching for a car key battery.. she told me it would be 20$ for her to touch my key and replace the battery which would be another 10$ She wouldn't even help me take the old battery out she stood there watching me fumble.. I left very unhappy at the customer service I did not receive!!!! Very rude !!! I will not recommend this store to anyone!!!!! read more

I have always had the best service at Batteries Plus. Angel has diagnosed my problem and then sold and installed the correct product in order to resolve the issue. In appreciation for her great service, I sent an email to here employer about her great performance. read more

This is a review for my first time visit to this Batteries Plus store! I will be back for sure after the good experience I had. This location is in Folsom near the Round Table and Ashley Furniture Store. Parking right in front. Easy to find. I was recommended to this place by another business because I needed watch batteries. I didn't know they did watch batteries here! I had two watches that needed replacement batteries. The gentleman greeted me right away, changed out my two batteries for me and I was on my way in about ten minutes! Outstanding service. Each watch battery is $10 with the replacement done while you wait. They also have a service where you can do lifetime watch battery replacement for $17. This is now my go to for this service. Good value, great service. read more

At about 12:15 today, I was in the Folsom store, and a gentleman whose name I believe to be Brandon, was waiting on a lady. Several minutes later, Brandon swore at her using the f-word and said he was tired of her sh**. The lady walked out, saying I'll never come here again. I was astounded to hear an employee treat a customer like that. This man should never work in customer service. read more

The employees and management are not on the same page. Employees told me one thing regarding warranty and the manager told me something different. They seemed disorganised and unsure of what to do. I will choose to use another BPB store in the future. read more

Batteries Plus - Mobile Phone Repair Near Me - Sacramento - Folsom, California

I can't express enough how happy I went here for my son's iPhone. It wasn't charging and we went to Verizon, he's a tire technician and works on his own vehicle, so we figured it was filthy and needed to be cleaned. Verizon took it in back and said they didn't do it and they could sell me a new phone since I didn't have insurance, or I could go to best $uy. We went there to Geek $quad and he also took it in back and said they'd have to take the whole back part off and it would he around $450. So I went to batteries plus. The sweetest worker told me she would try cleaning it and it would be $15 if that worked, or around $150 if the charging port needed to be replaced. Wellllll, she blew into it with air, did some magic, and I left there paying $15 and a happy mama. I'd recommend checking there first!! Thx guys!! read more

Matthew was very helpful and helped me carry my heavy batteries to my car. 85 characters

Great customer service. They don't know much about batteries though. I guess people like their cell phone service. Maybe they should change their name to Cells phones plus. I know I've communicated with district managers and got little help with battery issues. I can't say I really ever want to go there ever again for battery needs. Maybe if it's too hot out there I'll go back there to enjoy the air conditioning and just hang out. read more

Great service! Super quick to replace the battery in my aging iPhone for way cheaper than the company Apple contracts through and a lot faster. I was really pleased and will definitely be back! read more

We lost our Acura key fob. We took a replacement in for configuration. Angel and Kushal did an amazing job, great customer service always!

Kushal did a great job finding my vehicle's blank chip key among the other stores, and got it programmed fast. Pleasant guy, great service!

I came in because 2 service shops tested the X2 battery that I had purchased from Batteries Plus and said the cranking amps were low. I walked into the store and explained this to Jesse. He was very eager to help, tested my battery and agreed it needed to be replaced under warranty - no questions asked. He installed the battery and explained how the warranty worked, pointed out some corrosion on my battery cables (still did his best at cleaning them). He was very thorough with the install. I have to admit I wasn't sure how the warranty would pan out, but it was a great experience. Jesse was very professional throughout the whole process. read more

What a Great Place- Went here to get my Two Car Key Batteries replaced and had Kushai provide excellent services by replacing both of the Key Batteries in no time at all. Jeff also offered to check my Car Battery. What do you know, My Car Battery also needed to be Replaced Immediately. I highly recommend this specific Batteries Plus Bulbs location and my highest regards to Kushai and Jeff. Both of them are True Professionals, Give them a Pay Raise- Steve A. read more

Stopped in for some information on replacing my car battery, what a joke! The"kid" was not a good listener and I had to repeat myself multiple times. He was very uninformed and seemed like he had better things to do then help customers. Horrible service!!! I'd give you a zero if I could!!! read more

My alarm battery finally died. I brought it to batteries plus waited in line. The guy ahead of me was still figuring out what he wanted and the cashier asked him if he could help me. He already had the item ready to go. I was in and out within 5 mins. Nice. Tip: Due to social distancing they are offering a slight discount for purchases online. read more

"You only get one chance to make a first impression", and BOY did these people blow it. Insanely horrible customer service. I am still shocked about the mistreatment. We were given an 8:30 appointment. We showed up at 8:30 and were told that their "Tech does not come in until 9:30 a.m." Pardon? Why were we given an 8:30 appointment then? It gets worse.... We return at 9:30 a.m. "Tech still isn't in, come back at 10:30 a.m." This is insane. HOW RUDE! We are left to wander the streets of Folsom waiting to give these people BUSINESS? And we had OTHER appointments and other things we wanted to do with our lives that day, not wait on some Tech who, evidently, is free to show up whenever he pleases for work. We went back at 10:30. The man working is helping one customer, and there are two other customers inside. The Tech comes out and starts helping OTHER customers. Wait a minute. We had the 8:30 appointment, why were WE not taken first? We wait, and wait, and wait. FINALLY he finishes with other customers and decides to help us. Sorry, Batteries Plus, but your customer abuse STINKS. Your appointment system should "jive" with your tech's actual work schedule. And your on-site employees should not tell us to "come back at 9:30, when he isn't coming in until 10:30 a.m." What a waste of a morning. We won't ever return. read more

I located this business on Yelp and saw that they were open on Memorial Day. I spoke with Kushal and let him know that we had an iPhone SE in a bit of urgent need of repair for a broken screen. He informed me that he did have the part in stock and to come by. The price of repair was less than two other locations I contacted for quotes. Kushal also gave me a great discount on a screen protector as well. He mentioned that it would take 45 minutes or less. By the time it took to get some donuts from The Donut Shop, the phone was repaired! It functioned properly and looked great! The protector was installed properly and looks awesome. Many thanks to Kushal for coming in clutch for some out-of-towners on a tight schedule! read more

Beware of the screen repair scam. 1) they do NOT use OEM screens. They use low quality screens that break easily - even when never dropped and protected from day 1 by a screen protector. 2) Their 6 month warranty is not honored if their low quality screen cracks. 3) they accused us of dropping the phone - it was never dropped. 4) they like to argue with customers. Even with the uncracked screen protector in front of them they argued that it was cracked - but all the cracks were underneath the screen protector - their cheap aftermarket excuse for a screen. Last time I was in the store I witnessed a snippy unprofessional argument with another customer who was having a warranty issue. Do yourself a favor, spend the additional $50 and Get a real screen from Apple. read more

Personable people behind the counter! My battery need was for an iPhone and my wait was short.

I received great service on a battery replacement today. I had purchased a new battery at the beginning of this year that unfortunately was faulty. I was able to replace it with a battery of better quality that was not available at that time due to global shipping issues. I just had to pay the difference! Service was above what I had hoped for and walked away happy! Thank you to the crew at the Folsom location! read more

Long story short....these guys are great. My samsung galaxy S8 plus screen was broken and I couldnt use my phone at all. Jesse who is an expert on iPhones and not on samsungs gave me a new screen on my phone. It did take some time but it was well worth the wait. I feel like I have a brand new phone. I thank him and his staff for being nice and understanding and fixing my phone. I would recommend this place to anyone who has to replace their phone screen on an iPhone or samsungs. Thank you guys!! read more

Took my Samsung s20+ here to get the screen replaced and it was a nightmare. when I first got my phone back from them the speaker and the vibration stopped working so I had to take it back, they were unable to fix the speaker and had to order a part but were able to fix the vibration because apparently they just did not put it back together correctly. When the new speaker came in they replaced it but they were not able to seal my phone correctly and had to complain to get them to correct it. even after a manager took a look at it and tried to redo the seal my phone is still not sealed correctly and has visible gaps between the frame and back glass. After spending $300+ for a new screen I was expecting a lot more from them. really disappointed if I had to do it again I would try somewhere else and I suggest that you do the same. read more

I did not realize I was over-charging my phone which caused the battery to start expanding within my phone which could have turned in to a fire...Yikes! We called the Folsom store and, within an hour, they had replaced the battery and I was back in action. Everyone was very knowledgeable, most helpful and were happy to provide excellent customer service. Thanks so much! read more

I made an appointment, showed up a bit early and was helped immediately. I went in expected to spend $100.00 but was pleasantly surprised they troubleshot the issue and was out in less than five minutes with my iPhone fixed, without any cost. This is excellent customer service, and whenever I need an item they offer I will definitely use them. read more

TLDR Service 4/5 Pricing 4/5 Parking 5/5 For that quick and convient battery purchase, I'd recommend checking here first online or in store. Ive been looking for a local place to purchase my motorcycle battery for a good price with good warranty and to my surprise, I found them online with the battery I needed in stock. Within a hour or less, my battery was ready for pick up when I ordered online. They had put the battery cell inside for me already so I was surprised I didn't need to do it when I got home. Just pop in the new battery and I was ready to go. Most of the online pricing competitors we're above or about the same with less warranty. They sell a lot of other electronic devices and different types of batteries as well as do phone repairs. read more

Went into this place of business because our batteries on our Iphone plus 8 were not holding a charge any longer. They told me they had one n come back in a 1hr or so n pick it up! On our way back to BPB they said they didnt have any in stock n would hv to go get one from another store n the repair would be delayed! They told me for my inconvenience they would take $20 off the $70 owed! I asked them how long? They told me to be in the safe side longer then it actually took. I was a little disappointed but they made it up to me n being customer service seems to be in the toilet nowadays I gave them 5 stars because they earned it. Thank you Batteries Plus Bulbs for great service n we will be back!! read more

Ordered online, and they were ready as we had pulled up to the parking lot, best experiences ever and super easy and worth the trip.

Best car battery replacement experience EVER!! The staff here has always been knowledgeable, quick and helpful. Today Kendrick replaced my car battery very quickly. He first tested the battery that I had chosen to confirm it had the correct charging capacity. He rolled a cart out to my car that was parked right in front, hooked up a standby battery so that the audio system would not need me to enter a code (he said it keeps the car from detecting that the battery was disconnected), then removed the old battery and completed the installation of my new battery. I was in and out in 10 minutes!! Great job! Very happy! read more

Best place for a Toyota Prius replacement battery. Got a Duracell at 20% off. Full 4 year warranty (not just pro rated). Plus, no cost install...and refunding me the core charge. 15 minutes in and out. A+ Professional, friendly service! read more

Nothing but great stuff to say about Batteries plus and specifically the employee Piers - great guy - changed a watch battery and programmed a remote for a 2015 chevy. 100% pleasant experience. A+A+ read more

The battery on my wife's keyfob had expired and she was going to go to the dealer to get it replaced. Cost? Almost $80.00. Stopped by Batteries Plus Bulbs...Out the door at $6.00. They have the batteries for our home alarm system, bike lights, you name it. Always thought it was kind of a really "niche" business that I couldn't see myself using. Wrong, wrong, wrong. Been to their store a half dozen times. Better prices than Amazon & great customer service. 'Nuff said!! read more

These guys are great! I brought in an AGM battery bought at another Batteries Plus that had totally discharged on me near the end of its warranty period, and of course this happened just before a long camping trip when I needed the battery most. Though I had tried a few techniques to bring it back up to charge over several days, I could only get it to about 8.5V. I brought it into the store and left it with Aaron who said he would attempt to charge it overnight and call me about noon the next day. Aaron called back right on time. He was able to get the battery back to full charge and holding. However, the load test was not quite up to par so he replaced the battery. I appreciated his honesty, thoroughness and timeliness. Their products are excellent and their warranties are strong and fully backed with great customer service. This is one brick and mortar store that is worth supporting! -Mark, Folsom, CA read more

Did you know they will even replace watch batteries while you wait? While I was there, I saw every kind of battery I can use around the house from my kids' electric car replacement to house alarm replacement batteries. I usually get most things from Amazon and eBay but if you need a brick and mortar place right away this is the spot. Service was good but there was definitely a training opportunity when I came in and was not acknowledged at first. Maybe I'm too picky but just thought I'd mention. Anyway a cool spot! read more

The guy was supposed to change the battery on my watch he scratch all the back of my new Tommy watch his manager had to go and help him after all the scratches i am very upset and will never go back here read more

Batteries Plus - Scratches to first time changing the battery on my watch i will never go back!!! they don't care about your stuff - Mobile Phone Repair Near Me - Sacramento - Folsom, California

Nice friendly place that actually opens early. Have been here several times for light bulbs and batteries for garage door openers and iPhone. All interactions are done quickly and with a smile. Very knowledgeable staff. read more

Danny did a great job. I took my phone in that was having issues with the screen. He replaced the screen but it still didn't work. He did everything he could do to save my phone and I really appreciated his effort. It must be a tough job to work on complex phones but Danny was solid. Thank you read more

Amazing service! I broke the screen on my phone and brought it in to the store. Jesse helped me and got my phone fixed in an hour. I so thankful for the help and swift service. read more