Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

I agree with every word he just said, and my bill was not to go up again, and very next bill…read moreanother $13. There is no winning even after 24 yrs. of hassle almost every month. Just fix what you promise people.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

Short and Sweet. I have long-needed an old satellite dish removed from my roof. Mitch Bergfeld, of…read moreSatellite Daddy, came out and BADA BING BADA BOOM, it was done! I only give reviews for very good or extremely bad service and satisfaction. Mitch Bergfeld, of Satellite Daddy, left me EXTREMELY SATISFIED. Definite Recommendation!!!

After trying and failing to properly set up our new TV, I called Straight Line TV Installations on…read morea Monday morning. Jerrick picked up immediately and said he could fit us in before his next appointment. He arrived in record time and evaluated our crooked, off-center TV. Jerrick helped mount our Frame TV and ran the wiring through the wall to create a seamless look. I truly appreciated his attentiveness and care. It was almost embarrassing how quickly and efficiently he worked as it took him a fraction of the time it took my partner and me. Jerrick even swept and cleaned the area when he was finished, which was a wonderful touch. His pricing is more than fair for the quality of work he provides. We really should have called him from the start; I've already recommended him to several people because he was so professional and fast.

I just wanted to share how amazing Jerrick has been! He successfully troubleshot the issue with our…read morereceiver and recommended purchasing a replacement part. After doing some research, I was able to find the discontinued part on eBay. Once the part arrives, Jerrick will follow up with me to complete the fix. Not only is he an expert at what he does, but he's also a plant enthusiast--which makes working with him even more enjoyable! In short, Jerrick will not let you down.

While doing some shopping out of town,I stoped by to purchase a phone for my son , they were out of…read morestock so i had to order .The Manager said it would get sent to my home, a week later no news about the phone , spoke to customer service they were clueless i dont know if it was a language barrier ,but they seemed not to understand or had a way to find out what was goin on with the order i had placed .I called the concord store again and asked the manager to cancel my order .she did !!but now my account shows i still owe installments on a fully payed phone .Thinking of switching phone companies please save yourself a head ache and dont go to the concord store they will mess up your account.

I should have read the reviews about this place before going in and making a purchase. I went to…read morelook at phones less than 2 weeks ago and someone approached me about a trade-in promo they were having for $800 in credit. It was too good to be true. She said my account was eligible and my device was in good condition for the trade-in. We were there for a few hours and she didn't even check our plan to see if it was actually eligible for the trade-in promo I purchased the phone that day and went back into the store a few days later to return my previous device. I asked the guy to confirm that everything was all set, asked for a receipt, and requested an emailed receipt for my records. He confirmed that everything would be processed once the device was received on their end. Fast forward 1 week... I receive a text message saying that my plan is actually not eligible for the trade-in! I spoke with about 5 people before I found someone who was willing to deal with the issue. Customer service kept transferring me to the store, vice versa. They were unable to process the credit... so I asked them to return my previous device so I could return the new one.. since my phone is still within the 14 day return window. GUESS WHAT. They couldn't return my previous device AND they couldn't honor the credit. I'm lost an additional $800 that I was not planning on spending.

We are so happy we found this company! Dealing with Clayton from start to finish deserves a 5 star…read moreand we've already recommended him to a family member. Communication- clear and responds timely Pricing- very reasonable Quality of work- good and fast. We can tell he definitely knows what he is doing. He installed two TV's for us in about 45 mins. Thanks Clayton!! Here's a picture of the 75" he installed above the mantle.

Amazing work with clean high quality results. I would absolutely hire again for future installs…read more Communication was straight forward and prompt. He was also flexible to take on a same day install. Not a single complaints here.

They took my name out of an account that I had they couldn't recognize the account that I had by…read morethe number and it wouldn't allow me to change the name that they changed it to. Drove 2 1/2 hours just to speak to a live person and got nothing accomplished $90,000 I've spent with this company in the past 30 Years and I can't even get my name on the account customer service was terrible this business this place is terrible

From the owner: Cable ,Digital Cable, Cable Companies, Comcast, Cable serviceread more

Poor to no service. Made an appointment. The manager was my point person. He was dismissive of the…read moreproblem, did not seek to understand the problem and then sent me off with a customer loyalty number even though my phone was in sos mode. Passed blame onto others but made no attempt to solve the problem. Terrible customer service experience.

The male manager of this store has a nasty attitude and is extremely unhelpful. I was doing a trade…read morein but I was 2 days over. A lady helped me at first and she was so helpful and sweet. She offered to turn the music down (it was loud) since I had to call customer service for an extension on my trade-in and the automated voice kept stopping due to the music but I told her it was okay because I didn't think I'd be on the phone for long. Well I was wrong and I was on the phone with over 7 different people and getting transferred to different numbers and the original girl I was working with helped a different customer so I asked the male in front of me for help (manager) he gave me a different number after I got transferred to a useless number and I asked him if he could turn the music down and he proceeds to tell me that he can't and that it's basically just programmed like that or some lie he made up and I told him that the girl JUST offered to turn it down for me and he goes I can try (he knows he can) to sum up the rest I got help from another male and female employee who were SO sweet, patient, and helpful. She helps me get through finally after almost an hour of trying and the man on the phone approves the trade in but says I need to ship it but the first female helping me told me I was able to do it in person but the the manager proceeds to mansplain what the guy on the phone said and tells me I can't trade it in, in person, that I need to ship it and the the first girl who helped me basically misspoke. I am irritated at this point so i just proceed with the call but then the agent on the phone tells me it was ready to be traded in, in person, so the male who was helping me earlier with the girl finished all of the trade-in for me. The 3 associates helping me were so great so this review is for them!! I'd give them 5 starts and the manager 0. it's a shame he was awful and full of bs!!!

Robert, the owner of this company and the person who came out to our home to service our burglar…read morealarm, was very friendly, professional, and extremely knowledgeable about our situation and burglar alarms in general. He knew everything there was to know about our system even though his company didn't install it and may not typically install that brand, and he made short work out of fixing our issue, even though other companies I called would not deal with it. The company that originally installed our system is now out of business so I am so glad I found ASI Alarm - they will definitely be our go-to resource for this alarm and any other alarm needs we may have in the future. I could not have been more pleased!

Review #2....Robert is the ultimate alarm company owner....my sensor battery died so I texted him…read moreand within 5 minutes he responded LIGHTNING FAST and guided me on how to change it myself...I couldn't even figure out how to open the cover BUT Robert came to rescue and my CREME DE LA CREME alarm system is now working at 100% capacity! Can't thank him enough....Call him for your next install...you'll thank me later!