Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

I agree with every word he just said, and my bill was not to go up again, and very next bill…read moreanother $13. There is no winning even after 24 yrs. of hassle almost every month. Just fix what you promise people.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

I reached out to Aryan on a Friday and he was able to complete my tasks on that Sunday. I had…read moreseveral small projects and he was able to complete well, and in a timely manner. I will definitely be using him again for other tasks.

Aryan is responsive, punctual, and very easy to work with. He showed up on time, communicated…read moreclearly throughout the process, and delivered great workmanship. Everything was done carefully and efficiently. His pricing was also very competitive and transparent, with no surprises. Overall, a smooth experience from start to finish. I would definitely hire him again and highly recommend him to anyone looking for a reliable handyman.

I had a really meaningful experience with Terry at the Comcast store at The Veranda in Concord, CA…read more I came in after my dad had just passed away to cancel his account and set up a new plan for myself. Terry was incredibly helpful throughout the entire process, and he showed genuine compassion when I explained the situation. That kind of understanding during a difficult time meant a lot more than I can properly put into words. He did mention a few additional deals that were actually very good, but what stood out was that he wasn't pushy at all. He respected the situation I was in and focused on helping me get exactly what I needed without any pressure. In the end, he set me up with the best plan tailored to me and my family. His professionalism, kindness, and patience made a hard day a little easier to get through. Terry truly went above and beyond and deserves a raise and a promotion. I'm very grateful for his help and would highly recommend him to anyone.

Very poor customer service! From the moment we walked in, the lady seems like not interested to…read morewelcome us, asked if we have an appointment twice. Although we have one, we feel that our transaction is being rushed. We went to Walnut Creek branch and the vibe is so positive, we were offered with detailed review of the packages and promo.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

This branch is awesome, positive vibes and efficient service from Kevin! Excited to try our new…read moreinternet!

One star is way, WAY to high.. To say that dealing with Xfinity has been a nightmare is a massive…read moreunderstatement. Well after canceling my service and returning their cable boxes and remotes I noticed they still withdrew their monthly fee...??? After multiple hour long phone calls (to India) I feel very safe sharing that Xfinity is a SCAM. The fact that the call center is in another country is pathetic in its self not to mention their insane level of dishonesty. AVOID AVOID AVOID Xfinity AT ALL COST..

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

I've now visited multiple times and walked out…read more Not because the service was poor. Because the wait each time was so long I left without receiving ANY service. No one greeted me. No one acknowledges I'm clearly waiting for help (not browsing). I just wait and wait and wait until I finally walk out. Service appears to be much faster and easier dealing with the ATT website. Eventually I'll end up upgrading my old iPhone 8...and when I do it will be a direct ship from the website upgrade, because the ATT store experience...has not been an experience at all. Mind you, I've been an ATT wireless customer for DECADES. In the past, service used to be so much faster and so much more attentive. Whatever has happened these days, in EVERY ATT store I've visited, has been such a significant decline in service that I'm thinking the corporation should just close the local stores and call it a day.

Awful customer service. Waited at least 45 minutes for service. They have one person working, at…read morethe pace of a turtle.

After trying and failing to properly set up our new TV, I called Straight Line TV Installations on…read morea Monday morning. Jerrick picked up immediately and said he could fit us in before his next appointment. He arrived in record time and evaluated our crooked, off-center TV. Jerrick helped mount our Frame TV and ran the wiring through the wall to create a seamless look. I truly appreciated his attentiveness and care. It was almost embarrassing how quickly and efficiently he worked as it took him a fraction of the time it took my partner and me. Jerrick even swept and cleaned the area when he was finished, which was a wonderful touch. His pricing is more than fair for the quality of work he provides. We really should have called him from the start; I've already recommended him to several people because he was so professional and fast.

I just wanted to share how amazing Jerrick has been! He successfully troubleshot the issue with our…read morereceiver and recommended purchasing a replacement part. After doing some research, I was able to find the discontinued part on eBay. Once the part arrives, Jerrick will follow up with me to complete the fix. Not only is he an expert at what he does, but he's also a plant enthusiast--which makes working with him even more enjoyable! In short, Jerrick will not let you down.

We are so happy we found this company! Dealing with Clayton from start to finish deserves a 5 star…read moreand we've already recommended him to a family member. Communication- clear and responds timely Pricing- very reasonable Quality of work- good and fast. We can tell he definitely knows what he is doing. He installed two TV's for us in about 45 mins. Thanks Clayton!! Here's a picture of the 75" he installed above the mantle.

Amazing work with clean high quality results. I would absolutely hire again for future installs…read more Communication was straight forward and prompt. He was also flexible to take on a same day install. Not a single complaints here.