The front desk area is nice with free coffee. Easy check in unless you belong to a time share. Then they want you to sign up for their "5" minute presentation until you arrive then you are told it's an hour. don't tell untruths people. Very disrespectful. The restaurant is small but nice with a great fireplace and hidden room. The bartender Is amazing. She makes a great drink . We were disappointed in the Store. No water, only dangerous energy drinks and a few odds and ends. Why would you not carry water? The 1 bedroom suites have a nicely set up kitchen, living room with a fireplace and nice balcony. The bedroom is large, however the lighting is inadequate, only over the night stands. There is very little space between the bed & wall and something clicks all night. The washroom ares is good although could use a bit of a larger counter space and a hook for toiletry bags. The bathroom/ restroom is crowded. There again is very little space between the toilet and door. Kudos, to housekeeping. The room was spotless with plenty of towels, washcloths, paper towels etc. thank you for doing a wonderful job most don't take into consideration. read more

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My family bought into WorldMark over two decades ago and we loved it. Ever since Wyndham took over, it's been a steep decline and this one is no different. The rooms are dingy and have a lingering smell of... old. A little cigarette-y and a little moldy. There's dust over all the window sills and when we checked in, there was an old bandaid left on the floor of our room. Ew. The employees at the front desk are fine, the "concierge" is still just for trying to pressure you into an even more high pressure timeshare sales presentation (after our HORRIBLE experience with WorldMark/Wyndham San Diego - NEVER AGAIN), and the location is decent but don't even consider staying here unless they completely remodel all these old buildings and change ownership from Wyndham to literally anyone else. Groundskeeping staff is WONDERFUL though and really do the best they can with clearly limited support. Pool and lawn looks great! read more

Great Amenities, but Plan for a Difficult Night's Sleep WorldMark Seventh Mountain has a lot going for it. The room was clean, spacious, and clearly recently remodeled. I appreciated the cute table area in the kitchenette, the sound insulation was good, and the lighting was adequate. The amenities are genuinely top-notch. The pool is amazing, the spas are awesome, and the overall property offers a lot to enjoy. This could be a great place to stay--just manage your expectations if getting a good night's sleep is important. When we entered the room, there was no visible bed, which became a major issue. The bed was a hide-a-bed that required moving a very heavy chair and couch just to access it. As someone with a disability, I found this setup inaccessible and unsafe. It requires significant lifting, pulling, and twisting just to get the bed out--more than many guests can reasonably or safely manage. Once opened, the sleeper sofa felt poorly constructed and unstable. The mattress and box spring appeared to be supported by a single narrow metal bar, which did not feel capable of supporting an adult's weight. We ultimately moved the mattress onto the floor because the bed felt so rickety. Unfortunately, sleeping on the mattress on the floor was still extremely uncomfortable. It felt like a partially inflated air mattress with a thin, hard layer on top. I ended up trying to sleep on the couch instead, but that was not much better. I am 5'6", while the couch is only about 5'3" long, with tall, hard arms on both ends. My choices were to sleep at an awkward angle with either my feet or head raised about six inches. We intended to sleep until 10 a.m., but got up around 6 a.m. because neither the bed nor the couch was comfortable enough to rest on. It honestly would have been more comfortable to go to breakfast and sit in a restaurant. One smaller issue: the coffee setup included only four packets of granulated sugar--no creamer and no sugar-free option. The property itself is appealing, clean, and full of excellent amenities. However, the sleeping arrangement in this room needs serious attention, especially from an accessibility standpoint. Guests should not need to move heavy furniture or risk injury just to use a bed. read more

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BEWARE. We found this through VRBO, and believed it was a condo rented out by the owner--no mention of Worldmark or Wyndham in the listing. When we arrived to check in, we were given keys then advised to grab a map. The man with the map, who works for Worldmark, held on to the map and told us that they "expect" all guests to "attend a short 45-minute presentation on the grounds amenities and unique time-share opportunities." He also claimed that Worldmark had nothing to do with Wyndham, and that Worldmark was one of the "good" time shares unlike Wyndham, which he agreed was a manipulative scam-like company. At which point I pointed to the big "Worldmark by Wyndham" sign on the wall. He insisted the sign was a mistake. It was like a Monty Python skit. . . If you have ever sat through one of these ultra-high-pressure sales pitches, or known anyone who has, you either owe the time-share company half your pension, or you know to BEWARE. The grounds were nice and well-kept, but no place to sleep is worth giving this company your personal information. read more

This is worse than my last review where someone chased me out the door threatening to tow my car away. Only read if you are an owner or planning on staying at this resort. 7th Mountain Inn. Check-in around 5pm. Timeshare sales are behaving like street prostitutes in 3rd world countries without the boobs & legs factor. What's next, stand in front of your car so you can't move? After a cool personable guy gave me my room keys and fire log, I walked straight toward the door. Naturally, sales called my name, and not even pausing, I told them "no thank you I'm not interested", and walked out the door. I guess that's not good enough. A sales guy followed me out the door with a flashlight yelling that he was "security" and that I must immediately "stop walking away." By the time I got inside my car, locked the door with my wife and kid who had stayed safely inside, he shined his light through the passenger door window and yelled that he was going to freeze my account. :ROFLMAO: The light scared my 11-year old, and frightened my wife until I told her all this is a complete ruse. Should I call 911 the next time this happens? You can't make up pure comedy better than WM Timeshare sales, and I hope they read this. Ignore them completely. They take advantage of any pleasantries you may start with. You are the guest and if you say no, they should honor your no. Usually they will ignore it and ask more questions. Oh, and for the worthless reply that will follow, resort managers at any Worldmark have no control over sales. Sales rules, and it's always been that way. read more

My wife is a long time Worldmark owner, and we have been to dozens of Worldmark locations. I'm really on the fence about this Worldmark. On one hand it's a great location. Conveniently located between Bend and Mt Bachelor, great amenities such as an ice rink, two good sized pools with hot tubs and an on-site restaurant. However, it's extremely frustrating knowing how much money we have dumped into ownership and seeing the lack of upkeep done with our investment. The past two times we have stayed here, there's been maintenance issues such as the phone from 1992 that doesn't work, the cable boxes that malfunction and the half-ass general upkeep of the rooms. And their excuse for the past two years is they're in the process of updating, but it's yet to happen. Add to that the poor service after you've checked in. They give you the hard press sales pitch when you check in and they lay on thick how valuable your ownership is to them. After check in, you mean nothing to them. Tonight was the final straw. I went to the office and asked them for another blanket for our room and a couple pillows. I was told they didn't have them in the office and they asked if delivering them to our room would be ok. That's great, of course you can! Or so I thought. Over two hours later my wife contacted them since we were now ready for bed and hadn't received the items we requested. The response she got was they were busy and asked if it would it be ok if they got them for us the next day, or we could come to the office and get the items. What??? They said they weren't available in the office, but now they magically are?? I told them I would be there in 10 minutes to get it. I showed up in the office and they had the stuff I needed stocked in a back room. I voiced my frustration at the lack of urgency and poor communication between their staff and with us as guests, and the guy behind the counter didn't seem like he could have cared less. I wouldn't be so upset if this was an isolated incident, but this same scenario played out exactly the same way when we were here last year. This location really needs to get their act together. We have never experienced what we have here at any other Worldmark location. read more

The room is fine but the location is very off from downtown. If you are going rafting, this is the perfect spot. It is right to a raft place. It is a great location if you enjoy hiking. There is pond and trail behind the units. The trail along the river will take you to the Lava Trail head. It is under 2 miles to get there. Ofd thing about this place was, there were 4 doors to the 1 BR unit. That is super weird and the first for us. Do you keys may not work for some of the doors. read more

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Seventh Mountain is a lovely facility which is due for full renovation beginning in 2026. Unfortunately, based on our one-bedroom mini-kitchen unit, that renovation is long overdue. Baseboards in the bathroom were warped and swollen from past water damage. Rather than replacing the baseboards, they had been painted over. The bedroom window is nearly impossible to open or close. The sleeper couch required TWO people to open or close. The staff was great, but we got the impression that they are not provided with everything needed to properly handle simple day to day fixes. It took three days to get a replacement bulb for a faulty ceiling light. A smoke alarm reached the end of its life at 3:15AM, triggering repeated beeps. A call to the front desk promised a replacement later in the day. That replacement also died within 6 hours. Maintenance explained that there were no more alarms available and they would have to buy one at "Lowe's." This is a 100-plus unit resort and they ran out of a unit required by law? The cable box died on day three. When I notified the front desk I was told they had been having problems with the "wi-fi." I had to explain that "wi-fi" has nothing to do with a coax cable wired cable box and, yes, I had unplugged and re-plugged the box and, further yes, it was connected properly to HDMI 1. To their credit, the box was replaced within hours. The most puzzling item was the fact that the flashing light on the phone in the unit was indicating a message. None of the staff could tell us how to retrieve that message. Last thought - it would be nice if information could be placed in the unit regarding recycling/garbage locations and a list of TV stations so visitors don't have to scroll repeatedly through 100+ stations. When we stayed at other Worldmark locations each unit had a binder detailing that and much more. Would we go again? Yes, but not until renovations are completed. read more

Absolutely nothing but great things to say it was a great day it was a wonderful place beautiful beautiful atmosphere

Travelled to Bend for a mixture of business and pleasure. Found the Resort through a search and pictures sold us. Positives: the setting and scenery were amazing, nestled in the trees with great views from our balcony. It was very quiet and peaceful. It was far enough away from town to avoid traffic but close enough to get to things quickly. Small fridge in room was good. Coffee provided in welcome bag was delicious. Staff was courteous. Negatives: the rooms were very outdated, with old appliances and a very uncomfortable bed. Our initial coffee maker was broken, and the second they replaced it with was broken also. Ended up having to make a Starbucks run early because of it. The room was small and bathroom tiny. I'm tall and wife is average. The shower was chest height for me and was too low for even my wife. The lighting was not good in the room. Finally, we reserved this online through a travel site, not knowing it was a time share resort. Staff seemed offended we were not interested in listening to their info, and did not listen when told firmly we were not interested. Overall, we will not stay here again. Bend itself was amazing and highly recommended to visit! read more

WorldMark Bend - Seventh Mountain Resort - View from room balcony. - Hotels Near Me - Bend, Oregon

Disappointed! Our suite smelled like cigarette smoke no matter how hard we tried to vent it and weird loud tapping sounds (pipes?) throughout the night kept waking us up. When we complained to front desk, they didn't seem to care. I really wanted to leave a better review because I liked the heated pools and ice skating rink and the staff was otherwise friendly. read more

3.5 I looked around ( at totally the last minute) for a not too far from home, not the beach, kitchenette, free wifi, and pool kind of place to have a short vacation with the Princess. This is where we landed. Bend. 7th Mountain is the closest resort to Mt. Bachelor. The place is in the middle of changing hands and portions of the property are under construction. ( construction and landscaping noise started before 8 am daily which was unhappy- making). There are often groupons and deals offering free nights for a certain number of paid nights. I booked it online using my AAA discount. I got a pretty decent rate for a 1 bdrm condo with a queen, queen sofa bed, kitchenette, fireplace, and balcony. It was clean, air conditioned and well appointed for the most part. The tv in the bedroom didnt seem to have cable, they gave us less than a half roll of toilet paper, but otherwise it was fine. There's no housekeeping during your stay. You can arrange some if you must.We didnt need that. The tennis courts had weeds growing up through the cracks. Didnt see anyone using them. One playground was torn apart. Theres equipment like horseshoes to borrow. We did not try the bar ( it has a nice patio with a fire pit) or restaurant. Theres a snack bar/ store by the pool area. In winter theres a skating rink.There are stables and they will arrange horseback riding for extra money. They will also set you up for raft trips that leave from the resort. We did a whole lot of nothing during our stay. Reading by the pools ( a big pool, a saltwater pool, a kid pool and three hot tubs) was the highlight and just what I needed. Princess made a friend so we spent a lot of time by the pool or in the hot tub talking to the other family. This turned out to be just right for us. The construction was a minor bother ( I think they should have told us when we checked in that our building #3 was right next to it). When I checked out I was asked how things were and I mentioned that. I dont think the murmur I got in return was super satisfying as a response....but I let it go. All that pool time mellowed me mostly out. read more

WorldMark Bend - Seventh Mountain Resort - The grounds are mostly green and pretty. There are picnic tables and barbecues to use. - Hotels Near Me - Bend, Oregon

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Terrible service at main office- refused to clean our studio for entire two week stay! They blamed it on Covid- but there were no mask mandates any longer, and we are doubly vaccinated. One of the maids felt sorry for us and helped out in secret. What an angel... too bad she doesn't run the whole place! *Sprinklers ran all morning (across walkways) during checkout time *Grounds keeping blowers loud and frequent- yet our ground level patio was a mess (they never cleaned it, before or during our stay) *BBQ's require charcoal *forget about securing a lawn chair by the pool; it was packed and overrun with kids *aggressive and multiple attempts to get us to buy a timeshare *pinecones crashing onto cars- no covered parking read more

I've stayed at the Seventh Mountain Resort through my Worldmark membership twice in the last few years, and most recently in July. It is interesting reading the negative reviews, but I have to be honest: In the two times I've been there, I haven't had a negative experience. To be clear, it's not a hotel. It's a condo complex. There's no maid service, no one to turn down your bed, and you have to take out your own trash. Perhaps I'm just used to being an owner, so I know what to expect. As far as the resort itself is concerned, I have nothing but high praise for it. I love the fact that there's a restaurant/bar on the premises now. The first time I went, it was in the planning stages, but now that it's there, I could have a beer or two without having to drive the 4.5 miles back into town. The food is also excellent there if a bit on the pricey side, but that's expected, considering that it's a resort restaurant. They have a small, but decent selection of craft beers, so absolutely no complaint there. As for the moths, yeah, they were in season when I was there last. But they just sit there and don't do anything, so they're not as big a deal as some have made out. We're in the woods, hello? :) In both my times staying at the resort, I had no problems with the staff. They were all very friendly and helpful and very respectful. I do have to say that they kind of pour on the sales pitch, even for 25-year owners like my wife and me. But this last time, we did an upgrade, and the process, though much longer than they said it would be was pleasant. In my previous stay, I just declined to go to the presentation/pitch event, and they were cool with that. I noticed that the low ratings were coming from folks who were not members. Be aware that Worldmark only owns about half the resort, and perhaps that explains the lack of helpfulness for non-members. But as I mentioned, I never had that experience. So, the big question is this: Will we come back? Absolutely. This is one of our favorite Worldmark destinations and with the restaurant and all the activities like whitewater rafting on the Deschutes, and being close to Bend, what's not to like? read more

Don't stay here unless you want to buy a timeshare apparently. I've been coming here for years and definitely will not come back again. Feels almost like a car dealership in the way they check you in and then hand you over to a rep who will pressure you and try to sell you things. On arrival I was greeted with a big smile but as soon as I politely declined to come to an open house, their tone immediately changed and I felt very much like I was not welcome. After arguing with me about my decision to not come to the open house, I just got a deadpan scowl from the rep as she realized I wasn't gonna be useful to her anymore and she just waited for me to walk away without saying another word. It was extremely awkward! Who treats a paying customer that way? As for the room, the walls are paper thin and I could hear the tv in the room next door over my own tv. There is also a very loud heater that sounds like a washing machine going on and off all night long. Sleeping was challenging. I like the proximity to Mt Bachelor, but I'll pass on the harassment and guilt trips and stay a little further away next time. read more

This place is POOP! Don't waste your money!! It's OLD and OUTDATED, hasn't changed in 25 years. I don't know what they do with their profits but they sure don't invest it back into the company, DO NOT WASTE YOUR TIME! read more

I can't wait to come back! We purchased the Groupon and loved our one bedroom condo. One thing I dislike about traveling is staying in a cramped hotel room thinking about the thousands of people who stayed in the room before me. Ick. The condo was a much better solution because it just felt like a second home. Our condo was complete with dishes, utensils, fridge, stove, etc so it was nice to have the ability to eat in. It had a separate bedroom and then there was also a sofa bed in the living room so even though there were just two of us, I don't think we would have noticed two extra people until it came time to fight over the first shower. The room was very clean and our bed was oh so comfortable. I did find the living space a bit dark though. There was also a patio and a nice view of some raccoons scampering about in the early am. The grounds are well kept and I love that it's slightly out of town so it's pretty quiet. We skipped the main restaurant because it looked pretty pricey, so we dined one evening at the Rim Rock Bar instead. Nice local taplist, efficient, cool waitstaff and HUGE portions of food. I enjoyed the relaxed atmosphere with a fireplace and games. Our deal with Groupon was killer, but I looked online and the prices are pretty reasonable. And they offer a lot of deals and packages on their own. Depending on the size of the condo you can bring your friends and the cost goes down even more. I wish we had more time to take advantage of their amenities as they have mountain bikes for rent, outdoor heated pools, hot tubs, horseshoes, horseback riding, etc but we were in town for an event. Next time for sure and the skating pond should be frozen by then! I'm already bugging my boyfriend about our next visit. With the proximity to Bachelor and some unfinished business with the Bend Ale Trail, I don't think I'm going to have much convincing to do. read more

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Too many cooks spoil the broth. I think that is the best way to express what is going on at this place. Unfortunately, our experience was poor due to how the staff, in person and on the phone, handled our request. Property: very nice! We had a deluxe King suite. Two rooms, king bed in one room and pull out sofa in the living, dining, kitchen room. Essentially, these are converted apartments. The decor is updated. Well supplied kitchen. We were really comfortable in the suite and thought, 'may we will stay here an extra night instead of Portland.' That's when things went bad. Who you are dealing with: I was in the car, but my husband was taking forever to check in. I could see him talking to someone away from the front desk. Then I noticed the WorldMark logo...ugh...I guarantee he is being sucked into a time share presentation. Sure enough. He came in with a drawstring bag filled with cookies and popcorn and brochures. They also arranged white water rafting for us st only $10 a person...but we must have breakfast with them and listen to a presentation...ok. We shall see when Wednesday rolls around. BTW...It's only $50 a person to white water raft. Very reasonable! The Problem: we liked the location so much, we wanted to stay an extra day. Because this is a Wyndham Resort and a WorldMark location we could not stay an extra day for the same 'points plus cash' rate that we booked it for. See, you are not really dealing with Wyndham, you are dealing with Extra Holiday. They are the management that books the resort and their system will not allow you to add another night with points. You must add two nights or pay cash at the standard rate. Two things I can't stand hearing: That is the policy and our systems won't allow us...oh boy. We already met the two night minimum and like the property and would be willing to stay another day, but would like to use our points plus cash...like we did for the first two days. The Extra Holiday representatives are terrible. They gave no options or solutions. Agreed that it was just because of their systems and pretty much didn't care if we stayed elsewhere. So...then I get one of several calls from the Timeshare sales people. I tried to call them back and the front desk said they were closed...not so because I got another call from them at 8pm. Then when we decided to leave and not stay an extra day, the sales office was trying to give us 45,000 points to stay and listen to their presentation. Funny, the Extra Holiday people didn't mention that. Maybe to get around the system, book the two nights and give us points to compensate for the night we really do t need but have to book to get around the system...that makes sense! You have people in a resort that is NOT full and someone wants to stay a third night at the same rate they already booked 2 at. We only live 5 hours away from this place. This could have been a regular place for us...there are other resorts and we will never stay here again. If this is a Wyndham property, it should operate like any other Wyndham hotel. When we asked the front desk about getting a refund for the rafting...the first thing out of her mouth, I don't know about that, you will have to ask them. This is the culture in this property. There are too many cooks and no one wants to take ownership of the customer experience. One star for the beautiful property. One star for the housekeeping staff. Our room was very clean. read more

This place is a joke we arrived at 4:50 for our check in and they didn't have a room ready for us. it's now 8 o'clock pm and they still don't have a room for us. we been waiting and waiting and they keep saying they will call us when they have a room but it's the most ridiculous thing when you're trying to plan your whole entire vacation around checking in and starting to enjoy it imagine you've got all of your luggage and perishables in your car this is crippling to doing anything, I hate them right now, I'm tired and just want to go to bed. We reserved our room six months ago. This was a gift so we can't even get a refund and go somewhere else. Finally got the call at 830 and arrived at our room and no toilet paper - priceless read more

Stayed here during Labor Day Weekend 2012. I scored a deal on livingsocial.com - stay three nights for the price of two. The deal also included $25.00 discount for anything on the resort. It was awesome! My boyfriend and I stayed in a very spacious one bedroom condo with a decent sized kitchen, fireplace, and large bathroom. We had a beautiful view from our backdoor. The place was extremely clean, which I cannot emphasize enough. The condo can easily fit four people comfortably; the couch pulls out to a bed. We used our $25.00 voucher towards rafting through the Deschutes. It was so much fun! The resort takes care of everything. They pick you up in a bus from the resort and drive you for about 15 minutes to your site and away you go. The whole trip was about 1 1/2 - 2 hours. The only reason for 4 stars is because my boyfriend and I didn't eat at the restaurant on the resort nor did we swim at the pool. Otherwise everything else was absolutely perfect. I can't wait to come back to this place. read more

Abby at The Outfitters bar was absolutely amazing. Drinks were absolutely phenomenal. She was so nice and helpful love her. Give her a raise. Also Griffen at the pool house was super helpful and nice! Will definitely come back. read more

Our room was supposed to be ready by 4 PM, so we arrived at 4 PM after a grueling drive during a snowstorm that required tire chains. I entered the lobby and got in the Registration line behind only two people, who seemed to be chit-chatting with the clerk ad nauseam. The female clerk and a male manager kept taking phone calls instead of serving people standing right in front of them. Other residents kept walking up to complain about room keys not working and one guy said he unlocked his room only to find another family inside. I overheard another guest say it took them 45 minutes to check in earlier. So a full 30 minutes later I stepped up to the desk and said, "You guys need to speed this up because this is the longest I've ever waited to check in at a hotel." The clerk said, "We're doing the best we can but we're understaffed." Based on what I saw and heard, they weren't doing their best. They were wasting everyone's time by reading the brochure to them, and then by putting people in the wrong rooms and issuing keys that don't work. So after she takes all my info, the clerk tells me our room isn't even ready yet. I reminded her that it was after 4 PM and then the manager jumped in aggressively and said, "Don't start that with us, sir. You're on vacation!" "Really? I am?" I asked. "Don't start that with me!" he yelled. "Or what?" I asked. Then he backed down and left the desk. Totally unprofessional. So we hung around the lobby and figured out this isn't really a resort. It's one of those timeshare places. Instead of staffing the front desk with hospitality professionals, they had three salespeople at a second desk trying to herd people into a presentation, complete with some kind of Wheel of Fortune gimmick. It was really CREEPY. At 5 PM, the clerk came out and told us our room was ready. Only she called us by the wrong names and it wasn't our room that was ready. Once they got that sorted out, we were ushered over to the second desk where a salesperson tried to tell us we shouldn't bother skiing at Mt. Bachelor tomorrow because they're supposed to have 65 MPH winds. "Really?" I asked, "Because that's not in the forecast." Turns out out she wanted to suggest we attend their "free" timesharing presentation tomorrow instead of taking our kids skiing for Christmas. When we finally got to our room, the housekeeper was still inside and the door was blocked by her bins. So here we are, dragging our luggage through slush only to later discover our key cards (and the Wi-Fi, and the TV remote) don't work. Worse, we soon discovered there was NO HOT WATER in our unit and the sofa bed was not even ready to use. We had to put everything on it, including the mattress pad. We've NEVER had to do that at ANY hotel. The sofa bed is always ready to go. There was also no detergent for the dishwasher. And there was a mess of POOP and PUBIC HAIR on the bathroom floor. Obviously, we were unexpected guests--still expected to pay resort prices. The last straw was that the on-site restaurant ("Seasons") was CLOSED--with no explanation or warning. Is this, or is this not the ski season?! So here we are, at a so-called resort with no food except all the junk food at the ice skating center--including loaves of bread that expired four weeks prior. RIDICULOUS! The next day, our second set of card keys stopped working. We had just driven down from Mt. Bachelor, exhausted from an awesome day of skiing (no 65 MPH winds), wanting only to get into our room and relax. But no, another ACCESS DENIED! Needless to say, we won't be coming back to the Seventh Mountain Resort. I don't think they know the meanings of the words "resort" and "vacation." Take our advice and look elsewhere. read more

WorldMark Bend - Seventh Mountain Resort - This is the mess that greeted us in our tiny bathroom. You know, the one with no hot water. - Hotels Near Me - Bend, Oregon

Terrible customer service. Short story, promised a refund, 2 months later nothing. No help from front desk or parent company.

Terrible group of people. Arrived at 2pm for a room booked 3 months prior. Had to wait 3 hours to check in. Worthless staff. We also received a hard sell for timeshares at other locations.... Never come here it sucks! read more

I will start with the backstory to bring you readers on the same page with me. I and my fiancé owns a company in Seattle. It is about 6.5 hours drive from Bend. We work with customers daily and we understand all issues of customer service. That's why we never leave bad reviews publicly and prefer to write to a manager or owner directly. We are also not picky customers who will complain with no reason, so we don't like to complain at all.  However,  right now I want to leave the worst public review that I ever wrote and read. We decided to stay in the Seventh Mountain Resort because last year we stayed in Tetherow and we really loved it, but for this year Tetherow was fully booked. Seventh Mountain looks okay on pictures with a good amount of amusements like trails, horses, golf course, whatever. 6.5 hours drive and we are here... Right after we got our keys and dreamed about full 4 days of relaxation we had to listen to 20 minutes sales pitch about everything, but especially about rafting from the person who never tried rafting by herself but STRONGLY recommends to buy tickets right now after my 6 hours drive. We were so tired and wanted to sleep so much.Just drop a folder with all ads in the room and we will check it by ourselves like in any other lodge, don't waste our vacation time. Then we have to find our room in building 17. Why did she tell us about rafting so much, but didn't mention that the building messed with rooms numbers and room 1724 was randomly located on the floor not even close to 1723 or 1725? 10 more minutes to figure it out and we find our room. The room was okay. We got 2 queen sizes beds (one of them was dropping from the wall) when we need only one, no sofa at all and TV on the side from the main bed (impossible to watch it from that angle). That was weird, but I would never write this review if we are just talking about the conditions and quality of the lodge. At 200$ per night, it is still cheaper than any other lodge in Bend. Also, I will not complain about thousands of giant (half of your palm) moths flying all over the lodge, since that was a season of moths and they cover everything like in a horror movie but read on to what happened next. That was a door that split our room from the next room. And it was thin, super thin. This review is about it. At 8 pm we got one call from the reception, we skipped it. In 20 minutes we got the second one and concierge invited us to her next sales pitch for the tomorrow morning. At 9 pm I got the call from one of my employee and we got an emergency in our office in Seattle. That morning I have to leave my fiancé to drive 6.5 hours back in Seattle to help the team and then come back to Bend. I can do that in spite of giant moths that hit our window during the night, but I was woken up by 8 am call from reception with a reminder of a sales pitch for 11 am. I was tired and angry. I left my fiancé and came back to Seattle. At night I got a call from her...She got a neighbor in the next room and he was terrible. He screamed and stomped the floor, speaking by himself, dropped furniture and move it around, watch TV extremely loud at 3 am. She didn't sleep until 3 am. It took a day to handle everything in business. I wasn't able to drive back that day, I was so tired and I need sleep at least 5 hrs to drive safely. And that night is a reason why I write and publish that review. Tonight at 1 am I got another call from my fiancé. She was crying because it was super scary in her room because the neighbor became crazy, she felt unsafe and I couldn't help her. But I heard how loud that guy was over the phone. She runs out of her number to reception and tried to switch the room. But the night receptions told her that they don't have any other rooms at the moment and offer the security guy to check the other guest room and ask him to be quite. There is no way how that can help my fiancé and make her feel safe when it is an only thin door from that neighbor to her. She was afraid that the neighbor will come to her if she asked the security to check up on him. She decided to spent her night close to the fire pit outside and wait until I would be able to pick her up. Read it again. I spent $800 to know that my love will be outside her room during the night because they can't switch her room or even offer drive her to the next lodge (there is no Uber in Bend at 1 am and I took our car) in couple miles. Thank you to the security man who found her there and understood that the whole situation is plain horrible. After that, he checked HER room he found that door between rooms doesn't lock at all...That was a mess in the neighbor room. After that, the security guy and night receptionist easily found another room and moved my fiancé there. Today I slept 3 hours because I was on the phone with her at night and right now I'm driving back to Bend to pick her up as soon as I can. We already booked another lodge for the last day. read more

First I'm very glad that we got a deal on this place, because $200 a night for a one bedroom that looks NOTHING like the pictures they advertise is too overpriced. Like many others, we got there at 3:30pm coming in from Portland and they checked us in, but they were unable to give me keys and said I needed to come back at 4pm as my room isn't ready and that check in isn't until 4pm. I was able to find out what building number we were in so we parked in front and waited. My husband walked over to the office at 4pm and was informed that our room still was not ready and then they gave him keys and was advised that they would call us when the room was ready. At 4:30pm he ended up calling the office mad. We saw 2 cleaning ladies leave and two other ladies who came in golf carts with more bags and clip boards and still no phone call. After he called and didn't even mention his name, they knew who he was and what room number we were in. Interesting.... Backing the train up here, the first lady that checked me in was nice and didn't sell me anything, but as I was walking out there was a guy who approached me and then the pitch came trying to get me to take their 90 min lecture. I looked at him and said I'm pregnant and about to puke - I'm not interested in a lecture, but thank you anyway. At the same time another family was there talking to another person all happy and interested and their room was ready for them. So I wondered if I was interested in it if my room would have been ready sooner??? Something I will never know, but wonder. First thing I did when I got in the room was unplug all my phones. My 2 year old had a hay day with them so I appreciated the easy entertainment! The room was nothing like the pictures. I read some reviews which explained a different looking kitchen. So I called and asked what kind of kitchen I would be getting. A 2 burner stove, dishwasher, sink, and a fridge under the counter. When I got there, there was a small section of a wall area that squeezed in an upright fridge (small, but totally workable and much bigger than one under the counter), sink, dishwasher, and a 2 burner stove. Zero counter space! No where to put any of our food that we brought with us. We ended up piling it on the 2 burner stove and on the oversized table. They advertise that this room is for 4 people, yet they have this gigantic wood table that could seat 8! We had a murphy bed and a pull out bed in the living area, but only used the murphy. The fridge opened up to the wall first instead of the open side. So anytime we opened the fridge no one could sit at the table in front of it, because there was no room to open it and get in the fridge otherwise. PAIN in the butt because that was the end of the table that we used! The dishwasher was not installed correctly and didn't shut right. We had to push the door to the left a lil as we shut it for it to even latch. The dishes that were provided were reasonable, but bigger bowls would have been nice. Tiny 4 inch diameter, 2 inch deep ones were a pain to use for cereal. I killed TONS of ants in the kitchen!!! It was nuts! By the way - did you know that YOU are responsible for emptying your trash??? Having to call for new towels?? It's a room for 4 and we only got 1 pool towel. REALLY?? All I kept thinking was in hotels/motels I get maid service every day and spend less than I'm spending here. The temp in the room was never correct. I had it set to 67 in the bedroom at night and I ended up sweating it up! 67 in my house freezes me butt off.... The bedroom was advertised as providing a queen and we got a king! That was a plus. Negative to that though was it made the room that much more stuffed and tighter to walk around. It was nice that we had 2 bathrooms though. That was not advertised. I will agree the cracks and corners were stuffed full of dust, dirt, you name it! It was gross. Where the carpet met linoleum was not done correctly. I actually felt pokes on the bottom of my feet from nails or something and the carpet was badly frayed. The outdoor games were dated, but was nice to have something to do. The kids play area was in the sun most of the day so we couldn't use it much. Not very much to do for a 2 year old. We did use the pool. The salt water pool was too hot for us. The kiddy pool that was at most 2 feet deep was wonderful! I was with the 2 year old most of the time in that one. In fact it was the most used pool I saw! My 2 stars are for the king size bed and the 1 foot section of the pool! I don't think my family will be coming here again for what kind of service we received and the price. read more

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Beautiful grounds, but some of it feels a bit tired. The hard sell is annoying,but I get it. It's their business plan. But if you're going to give me the hard sell, then take better care of the room I'm about to stay in! Also, it's disappointing they spend all the time on that during check in and don't mention the bike rentals, and gloss over most of their onsite amenities very quickly. Front desk only had one key for us (they were running low and said we could come back in the morning... it was 10pm?). We got an older room (1517). I actually liked the layout better than our friends updated room (1637, I think?) but the furniture was clearly dated. Mattress was saggy in the middle. Hair found on top of toilet tank in the attached bathroom. Hair found on the counter top of the bathroom off the living area. Also, the soap provided at this place was horrible on my skin. I stay in lots of hotels (travel for work) and don't get too picky with the soap... but this stuff was harsh. Mini golf course is functional but looks pretty tired. They can't sell beer at the little general store because they have no OLCC license. We did not have this issue, but heard at least 3 other parties complain about wasps in their room. It's really just unacceptable. I wouldn't sign up for their membership based on this property, that's for certain. The positives? Everybody was pretty nice and courteous, I suppose. read more

We were here for maybe 30 minutes. When you check in it looks nice. We got to our room which smelled like cigarette ash trays, the floor was stained, could hear the next guest overs tv without problem. Immediately cancelled our reservation (took a $100 hit on it) and told the front desk we were leaving. They asked why and I told them to put it nicely the room was disgusting and there is no way in hell we were staying there and left. The pictures look nothing like the actual rooms. Buyer beware! read more

4 day stay. Pros - Lobby is nice, large fire, coffee, water, paper, snacks. Salt water pool is great. Cons - Little to no ground maintenance away from lobby and pool. Dirty, dusty, spiderwebs, in all outside walk ways. Fire place is non operational and has led candles. TV in living room will only play DVD. Decks were dirty, cigarette butt's on the ground. No adult pool, lot's of vocal children. Staff will not take NO for an answer on additional time share sales, unplug your phone. On site restaurant and bar are closed. Lots of boats, trailer's, and motor homes are permanently parked. Place needs help. read more

Great family friendly resort. Fun year round, closest resort to the Mt. ski for winter, several fire pits & fire places scattered about the resort. Super friendly staff. Summer fun rules with 3 pools including a salt water pool & a children's splash pool. The new restaurant has a small menu but every dish is delicious & contains an unexpected element, like the amazing bacon jam beneath the Arugula salad on the burger. Love this place, coming back in Nov! read more

Booked the wrong week and the front desk corrected the problem without a wink! The guest services Manager Steven Sandness was very professional and accommodating! Love this place! read more

I made a reservation to stay here thru booking.com. i got my confirmation email. My wife and I have had bad travel luck so we decided to call to confirm. The first time we called they couldnt find our reservation at put us on hold and then hung up on us. We called back and they still.couldnt find it and put us on hold again and hung up on us. After reading their reviews, it was a blessing in disguise. read more

Resort Quality: This is a good resort with lots to do. There is Ice Skating and other entertainment. Unfortunately the restaurant was closed while we were here and the internet quality is TERRIBLE! I was also disappointed that the fireplace didn't work. Environment: The resort is nice, if you're on the 3rd floor you have to walk up 3 flights of stairs though. It's quiet and the staff are friendly. Service: The staff are friendly but they lack knowledge of the area. It was difficult to find anyone who could recommend a good place for oysters on the half shell. Overall: The resort is one of the nicer Worldmark resorts. The staff gets 5 stars for friendliness and 1 star for knowledge. I had a 1 bedroom loft that was well appointed. There is also A LOT of pressure to attend their "owner education breakfast" which is really just a high pressure sale. If the restaurant had been open and if the internet wasn't a step better than dial up, I would have rated the resort better. read more

Check in is 4pm, we arrived at 5pm and told our room wasn't ready and it would still be at least an hour before being ready. 2 hour wait for a room after check-in is unacceptable. Then after informing us that we could not check-in they have you see another associate to "get your parking pass". That turns into a pitch for you to sign up for a time share presentation. Sorry, but on our first trip to your resort you can't check us in on time and then you have 3 people standing around trying to get us to buy a time share? There are plenty of options for lodging in Bend. I have stayed in numerous other places and this one has been my worst experience. Maybe spend more time on giving a customer a great first impression before trying to sell timeshares. read more

The only thing this "resort" has going for it is the location - it's the closest hotel to Mt. Bachelor. Otherwise, our room was bare and sparse. The walls are paper thin. Housekeeping leaves something to be desired by not performing basic functions like replacing the shampoo, changing the toilet paper rolls, or leaving clean coffee cups. The hot tubs were so far from our room that we had to drive there. They're also absolutely disgusting - the one we got in had peeling paint in it, and we felt sticky after 5 minutes and had to get out. The ladies changing room was filthy - there was either barf or oatmeal on the floor. There are children EVERYWHERE and someone had a baby in the hot tub. Think about it... the only thing keeping baby poop from spilling into the tub water is a thin layer of diaper plastic. No thanks! The price was OK, and the included lift tickets were a perk, but the next time I'm in the area I will definitely be considering a different place to stay. read more

Pros: the grounds were beautiful, when I called to get towels, tissues or help with cable they came quickly. They plowed the snow and cleared walkways quickly. Their breakfast was great. Cons: thin walls, inconsistent and slow WIFI, quality issues with units, they DO NOT have a shuttle to Mt. Bachelor, their front desk is a mess. We checked in for 4 nights on the 3rd day we were locked out of our room and told we were supposed to have checked out that morning. When I explained we had 2 more nights on our reservation, they told me the owner of our condo had arrived and they wanted us out of the unit. We moved for our last 2 nights and their system said we had one more night. Fortunately they took my word for it and updated their system for another night. We were there for a ski trip and picked this resort because we understood they had a shuttle to Mt Bachelor. Since they didn't, it would have been much better for us to have stayed in Bend so we could have enjoyed the town more. Next time! read more

Terrible customer service. No food service available {unless you count pizza delivery available from the one and only to deliver here which happens to be the worst pizza delivery business in Bend}, and no one knows a thing going on here since the buy out. If you don't offer food and your customer service is terrible, you are a motel. Congratulations. You are now a motel. read more

WorldMark Bend - Seventh Mountain Resort - Overpriced ice skating but the only good part of the resort. The staff is very good. - Hotels Near Me - Bend, Oregon

We didn't experience the sales pushing that a lot of previous posters wrote about. It's possible Seventh Mountain has taken the negative reviews into account. We were able to check in and pick up our parking pass without a sales pitch and we never once received a call to our room for a pitch. We did however, experience some of the other negatives written about. We arrived at 4:30 (check in is 4pm) and were told it would be an hour and a half until our room was ready. They were quick to try to make it right and gave us a key to the pool and sent us to the bar for free drinks and appetizers (which were delicious). They called us once our room was ready, and when we got to our room we thought it was spacious and beautiful. It's nice having a full kitchen to cook in and to not have to eat out for every meal- big money saver. It is true though, wifi access is spotty at best. While there are a bunch of activities you can pay to do, there are also a number of free activities around the resort. Three heated pools, three hot tubs, mini golf, ladder golf, a giant chess set, playground for kids.. we had no problem keeping our family entertained on a low budget. All in all, we'd love to come back and experience some of the other activities the resort has to offer. read more

My husband and I have stayed here twice now for our anniversary and the first time about a year ago, I remember thinking it was kind of strange that after you check in at the front desk, they ask you to go over to a table with other employees to get your parking pass. At first, they are kind and helpful and ask you why you're in Bend and what you're going to be doing, etc. Then, it turns into a sales pitch to try to get you to come to their presentation and get a "free week long stay at any of our resorts." Last year, I politely declined the sales pitch and the sweet older woman let me go on my way without being pushy at all. The rest of our stay was nice and free of sales pitches. Because we had a pretty good experience at this resort last year, we decided to come for our anniversary again this year. This time, it was a little bit different. I noticed instead of the sweet old ladies, there were now only young overly-confident men as the sales people. The sales guy that I had to speak with was friendly, but I really didn't like the faked interest he had in what we were doing on our trip just so he could lead into why I should go to their presentation. He had a checklist of requirements for who is able to attend the presentation and one of the requirements was that you had to be 28 or older. Thankfully, my husband and I are both 27 and didn't even "qualify" to go, not that we were going to anyway. Once the salesman knew we weren't old enough to buy in to whatever he was selling, he pretty much shooed me away so he could go on to his next victim. After the lengthy check-in process, I thought we were done with the sales pitches for the remainder of our trip. Wrong! Each morning, we got multiple phone calls to our hotel room waking us up before 8am. We ignored it the first couple of times, but they kept calling in 5-minute increments. Finally, my husband picked up and they went through the whole sales spiel again to him. Once they realized that we were the 27 year old couple and said "oh yeah, I forgot you guys aren't 28," the conversation was over. The strange thing was that even though this was the 2nd time we had told them that, we continued to get phone calls to our room every morning, bright and early. We ignored the other calls during the rest of our stay there. As other reviewers have noted, the hotel rooms in this resort don't have basic amenities like maid service, a mini fridge, or a microwave. Last year, I remember our room having a fridge and microwave but they must have done away with them. Luckily for us, we didn't plan on using those things anyway. If you need extra towels, you have to call the front desk for them, which isn't a huge deal. We just re-used the ones we had for the few days we were there. The bed was okay, but I've had more comfortable beds in cheaper hotels. The WiFi was spotty and most of the time didn't connect for us unfortunately. The main reason we came back to this resort was because of the price. They do have pretty good rates, but now I know why it is less expensive to stay here than the other resorts in Bend. Honestly, the constant phone calls and uncomfortable sales pitches we had to listen to are enough to keep us from ever staying here again. read more

If you choose to stay here your signing up for sales calls in your room, sales any time you may need something from the front desk and it's pretty uncomfortable. We already paid to stay here so we had 3 nights of this. Although I kept saying I was not interested in a time share they didn't get the hint. The room was clean and comfortable but the walls are paper thin and I could literally hear everything our next door neighbor was saying about her ski trip late at night and first thing in the morning. There was no fridge in our room despite the description online. The bed was comfortable memory foam, but the heater couldn't decide if it wanted to be on or off, cycling every 5 minutes and blowing right on us. I've experienced better and next time I'll go somewhere else. read more