Amazing staff!!! The room was beautifully decorated! We…read morestayed three weeks $$. It was perfect for us!

My pictures do not do this place justice! Definitely be back! I wish I would've taken pics when we…read morefirst arrived! The owners have thought of everything!

My stay at the Oxford Hotel in Bend was absolutely outstanding--easily a 5-star experience from…read morestart to finish. What truly set it apart for me was how incredibly dog-friendly they are. Traveling with a pet can sometimes feel like a hassle, but here, it felt like my dog was just as welcomed and pampered as I was. From the moment we arrived, the staff greeted my dog with genuine warmth, offering treats, a cozy dog bed, and even special amenities that made the stay feel thoughtful and personalized. It wasn't just "pet-tolerant"--it was truly pet-celebrating. The attention to detail made a huge difference, and it was clear they go above and beyond for guests with furry companions. Beyond that, the hotel itself is beautiful--modern, clean, and incredibly comfortable. The rooms are spacious, the beds are luxurious, and everything feels high-end without being pretentious. If you're traveling with your dog and want a place that treats both of you like VIPs, the Oxford Hotel is hands down one of the best choices out there. I wouldn't stay anywhere else when visiting Bend again! Also, the coffee in the room was excellent!!

The Oxford Hotel has nice rooms and a great location, but unfortunately the customer service really…read moreovershadowed the experience. I accidentally left personal items in the room and am 100% certain they were left there. I contacted the hotel multiple times and they kept telling me they would follow up--but no one ever did. I never received a return call like they promised, a resolution, or any form of compensation, which was extremely disappointing for a hotel at this price point. On top of that, the staff I interacted with came across as rude and dismissive rather than helpful. A little accountability or basic courtesy would have gone a long way. For example I had to call down to the front desk 3 times in one morning just to get someone to bring toilet paper up to our room. For comparison, I had a much better overall experience at the Hampton Inn in Bend, where the service felt more professional and guest-focused. This is the hotel I usually stay at and it's always been a good experience, but this time I wanted an upscale experience since it was over New Years and I love an upscale hotel experience. I travel a lot and this was the worst experience I have had in a long time. The whole stay was very disappointing from the time we checked in, to our dining experience at their restaurant (they gave us a salad with croutons so hard they almost broke our tooth), clear up to the point we checked out. The rooms may be nice, but customer service matters more--and that's where this stay fell short.

LOVED this little hotel! Great service. We arrived super early...as we weren't anticipating the…read moreneed for a hotel. They kept our name and called us when we could check in (prior to usual time). Sat by the pool in the sun, reading books while waiting (even nice in October). Quaint environment around the pool (lounge chairs, bean bags, etc.). Received a nice lunch recommendation from the front desk team and Oregon High Desert Museum passes! Yay! The room had darling amenities and stylish/old school touches (fake dial phone, orange camp chairs, wooden pens, pour over coffee!). There was a cute little Victrola Bluetooth speaker. Make-up towel. Fun! The fire pit looked amazing! But, we were busy watching Toronto beat Seattle to go to the World Series!! The only downside...are the walls are a bit thin. Unfortunately, we had a rowdy late night neighbor... The beds could be more comfy.

Whichever company purchased this little motel and rebranded it did a great job. We loved our stay…read morehere. It's just a little bit away from the downtown scene in Bend in an area that is being revitalized. I love the branding all over the hotel. They warm, brown and orange colors and all of the thoughtful touches and decor really made it stand out and feel super inviting. We enjoyed our five nights stay there very much. When we first checked in, I was a little disappointed that we were not in the main building. We were in a second building that was kind of across the street and the common area around it isn't quite as cute. It ended up being a good thing because the hotel pool and the Fire Pit area are super popular and it gets quite lively out there in the evenings. I appreciated being a little bit away from that because our room was so quiet. The people that work at the hotel are great, really friendly and helpful. We had a great time at the pool, I went every day! On Sunday, they have a big pool party and it seems like there are people from town that come because most of the people were checking out of the hotel that morning. They had a couple DJs, we went and enjoyed the music and the scene and had a blast. They have a bar area that opens in the afternoon that serves all sorts of cocktails but also they have nonalcoholic and CBD drinks available. They have a burrito, food truck and a coffee food truck in the parking lot Tuesdays through Saturdays and both of them were awesome. I wanted to give the hotel five stars but there are a couple things they could work on. First of all, the shower pressure was excellent and I liked how high the showerhead was, but the showerhead was in a fixed position. Every single time I showered there I would get blasted with cold water intermittently during the shower. With the showerhead, not being movable, there was no way for me to get out of the cold water stream. I just had to handle it until it got warm again or get out of the shower. I have a ton of hair so I can't just get out of the shower in the middle of washing my hair, that stuff has got to get rinsed out. Secondly, I appreciate that they don't clean the room every day. That seems like a waste to me. They told me at the front desk to let them know if there was a day I'd like to get my room cleaned before 11 AM that morning. So on Sunday morning at 8:15 AM I walked over to the front desk to ask to have our room cleaned that day and was told that because there were so many checkouts that they can't clean my room that day but would clean it the next day instead. Well, the next day was one day before we were leaving so it didn't really make sense. Also, our trash cans were running over, we were out of toilet paper and we needed new towels. So I ended up getting trash bags, towels, and toilet paper from reception and bringing them back to the room and then bagging up all of our trash and putting it outside the room. It wasn't the end of the world, but if they weren't available to do the room on a specific day, it would've been nice to get a heads up. We could've gotten it done the day before. Lastly, as much as I liked the aesthetic of the room, the bedframe is oversized and juts out just a little bit. It's dark brown, and the room is kind of dimly lit (nice aesthetic). I smacked both of my knees on that bedframe on different days and my man also smacked his knees on it. I took a photo of my knee next to the bedframe and you can see that the material of the frame is worn in that spot, it looks like a lot of people smack items or their body parts on it. They need to put a little cushion protection on that thing!

Great visit to the Hampton Inn this last weekend. We were visiting Bend for the Lainey Wilson…read moreconcert at the Amphitheatre and the Hampton was a perfect location for us. Janna was exceptionally friendly and efficient upon checking in. She was so polite and welcoming. The hotel was immaculately clean and the complimentary morning breakfast was perfect in choices and quality.

DO NOT stay here on a concert night if you aren't going to the concert. Seriously, it's so loud…read more The music from the amphitheater was louder in my room than I play my own music when I'm listening. It's absurd. The sound checks can start very early in the afternoon and the shows can go until 10. You won't be able to work, you won't be able to relax, you won't be able to sleep. The windows literally rattle. If you ARE staying here because you're in town for a show, you'll probably be pretty happy. It's less than two minutes' walk from the hotel to the amphitheater entrance gate. And if you're there on a night without a show, also pretty good. The included breakfast has waffles. The pillows are as flat as damp cotton candy but the bathrooms have real doors instead of those trendy barn doors that never close properly. It's a five minute walk over to the Old Mill District with restaurants and shopping. The river is right on the other side of the parking lot. It's an excellent location, except for that pesky amphitheater.

Huge rooms!! Hotel seems really new. Great stay. Right next to old mill district which is nice…read more Great spots around it to eat and drink as well. If I come back to Bend this is definitely where I will be staying. 1 con: the air is so bad here, I dont know if it is outside or inside but there are particles flying everywhere. It left me congested. They do have air purifiers in the hallway.

It's a Marriott property and we stayed here because the Fairfield Inn got much lower reviews (we…read morehad stayed at the Fairfield four previous night) than previously researched. The room was very modern, but loud (and had annoying loud "barn doors" into the bathroom. Also, the closing of the room door was super loud and I felt bad for disturbing others. We stayed here two nights while preparing to move into a rental in Bend. My husband got me a small meal the night before. Because I was up at 0600, I went to the breakfast to get coffee and food and to return the platter and the flatware from the night before. When I went the main desk to ask, some old lady with long gray hair seemed unnecessarilyy annoyed at my question about where to return. (We need to scrape the contents of the plates into the garbage can and place the plates and flatware into the bin)- something like "the precious". Anyway, the coffee was very good, but the breakfast, meh. Scrambled eggs weirdly bland, there was bacon (not a fan) and an "egg McMuffin" that I got only for the sausage. The second day the same old blah lady was at the desk, and the breakfast was even less (same scrambled eggs and sausage (turkey?). and a little muffin. Coffee was still good.

This is my most favorite hotel to stay at in Bend. You seriously cannot beat this location. It is…read moreright across the river from Old Mill Shopping. Book a riverside view and opt for a floor higher up as parking is all along the bottom floor. Elevator is located towards the middle of the building inside of the lobby by the front desk. There are ice machines and stairs at both ends of the building. The views of the river are peek-a-boo. Walk right out the hotel and directly onto a trail that will take you over the river to shopping and/or up and down the trail that runs right along the river. Front desk staff are friendly and helpful. Plenty of hotel parking. This is right next to the ampitheater so be mindful of shows happening all throughout the summer. It is literally right next door and the area will start to busy and fill up a day or two before shows. The ONLY issue I have with this hotel is that it is a literal nightmare for those of us with allergies and asthma. Carpets, curtains, and fabrics galore. Also - you cannot open the windows to get fresh air! There is a in wall AC/heat combo unti but I fear the filters and units are not cleaned regularly. I had such a bad allergic reaction to the room, that my eyes and throat closed up and I had to leave. The rooms and laid out so well and are so lovely, it was such a bummer with my allergies. I would have stayed more nights if it wasn't for this because it all other ways, this is truly a great spot.

Definitely a nice hotel in general, I just genuinely could not stand the bed, it was actually…read moresurprising how bad it was for a Hilton. My other complaint would be the fact that they didn't say anything ahead of time about the pool and spa being out of order, not listed on the site, not listed in the email not listed in anything. If I would've known that, I actually would've picked a different hotel. They did have a sign saying that you could go to one of their sister properties and use their Facilities, but the one with the hot tub was nowhere even near this location. You would have to drive to it. Hotel itself was clean, and they had the toothpaste I forgot to pack... but the beds truly are extremely awful. My other complaint would be just how loud the HVAC system was. Every time the AC kicked on it woke me up.

Pleasant surprise with our stay here. The beds were comfy, the pillows decent, the bathroom layout…read morespacious and we had a sweet view onto Pioneer Park. The fairly tasty prepared hot breakfast was a bonus; it was served in a large well- lit room (part of the lobby), with good coffee on tap, roomy seating and lots of food options --- yogurt, muffins, tea and other add ons for the taking. Props to the pool area as well -- spacious, clean, lots of towels and a pretty solid hot tub. The gym is full size too, stocks a good selection of machines, treadmills and weights, so that's another plus. Gotta say, though the hotel offers free bikes to take out, they are absolute crap; the brakes are atrocious, gears are sketchy and one had a flat. It's a nice perk, but proceed with caution. But overall, the Element is clean and up to date, with lots of parking on-site (though it costs extra), and a pretty good location within a somewhat reasonable walking distance to downtown. To my mind, all good things.

Good Day Yelpies ! Are you ready for the Element of…read moreSurprise.... Look no further than this amazing place located exactly right where you need to be to handle your business needs or vacation getaways. The staff is amazing and very respectful. If you been to hotels you'll know that this is something you would only receive at a premium price... but here the price is fair and to be honest for all the amenities I would pay more. Get in here and relax a bit... you won't regret it Oh btw the gym is awesome

I called and left a message that I would like to reserve a room. A couple of hours later, I had a…read morevoice mail from a woman that said they were " too busy" to speak to me and to go to their online site to reserve a room. The entire reason I called was that I had a specific question I wanted to ask, and I could not locate anything on their website that could have answered my question. I contacted another hotel in the vicinity that actually answered my phone call and made me feel valued as a person and as a future guest at their hotel.

The Mill Inn provided a lovely spot for a date night with my husband recently. I knew he'd love it,…read moreand sure enough, on the drive home he mentioned how much he enjoyed our stay and how he'd like to return. We stayed in the River Wild room, which had an outdoor entrance. The bed was comfortable, and the room was straightforward. Across the street is a coffee shop by day that turns into a nonalcoholic upscale bar type place in the evening. The breakfast was exceptional, and I appreciated their offer to make me some scrambled eggs since I'm allergic to dairy and could have the (delicious looking) frittatas. I was thrilled to have Metolius tea there. The hot tub is a nice amenity, though it was a bit scummy when I went in. I also was unaware that there was hot (and cold) water available in a book by the breakfast room for guests, and a mini fridge. None of the emails had mentioned anything about those, nor could I find any info in the room. So this is your heads up! I really wanted a cup of tea before bed, so having this info would have been appreciated. It's centrally located and great for walking to wherever you want to go, if that's your thing. (Or drive if it's not, lol)

I would have loved to give this place five stars but the bed really messed up my back. I noticed…read morethey mentioned if you want an extra bed they can set one up and I opted not to request that because I expected it to be a sofa bed. When we arrived the extra bed was set up and it took over the whole living room which was a bummer. Then I stupidly slept on it the first night because it looked like a decent bed and I thought I'd let my mom have the king to herself but I woke up in absolute agony. Next night I slept on the king too and it was very comfortable. They should only have that bed set up on request because it's a terrible bed and should only be a last resort sleeping spot. Other than the horrible bed we had a very nice time.

We stayed here while driving up to Seattle, stopping in bend for a night to see a show. Was excited…read moreto book somewhere local, and the reviews read great so we were super excited. While this inn has some nice things about it, namely a good bed and small patio, we found ourselves quite frustrated with the other parts of the stay. We brought our dog along, having checked that they were pet friendly and made arrangements to have the correct room. He is a calm, well trained, adult dog who is used to stayed in hotel rooms since we have spent a lot of time on the road. I , as always, read into their policies as available through Expedia and their website and found there would be no reason to expect anything different from our standard experience with other hotels. However, during check inn the women at the front desk asked what I was going to do with our pup while we are at the concert. Confused by this, she explained to me that their policy is not to allow dogs to be unattended in the room. She asked if I was going to leave him in the car (it is early September, and the heat would - as we know- make this extremely dangerous and possibly lethal for my pup). She additionally admitted that it would be hard to find that they hold this policy by simply looking through their website. In fact, the pet policies do NOT state that the pets are not allowed to be left in the room. Assuming we would have to cancel our plans for the night as to not have to leave him, we were extremely disappointed. Luckily, I was able to drive 45 minutes out of town to bring him to a family friends house until after the concert. This being said, this is not standard and is not conducive to being a "pet friendly" hotel if patrons are not able to leave their dog while going to dinner or an other activity. I even asked if we would be able to crate him and he could wear his e-collar (used for off leash work on our farm, but will guarantee he will not bark) which was declined. The women at the front desk was always kind, but unconcerned as to how this affected us and that we were not properly notified of the policy (nor would any other customer be). If we did not have family outside of town, we would have had to find somewhere else to stay or cancel our plans for the night. This policy needs to be made clear at booking. Besides for this, we were unimpressed with our room as it had a notable unpleasant smell when we walked in and had more than 10 bugs in the bathroom at all times. Including dead ones on the counter. The air in the room did not work, which especially frustrating during wildfire season as having a cool breeze come in is not an option when the air quality is extremely dangerous due to the smoke. Save your money and simply stay at the Hampton inn or one of the other places in town.

We enjoyed coming here since the first day this property was opened…read more Anyway the staff were helpful, friendly, and responsive except Joe who is a front desk employee he was ignorant, arrogant.

Hilton is embracing technology when it comes to checking in, choosing your room and door keys! I…read morewas able to choose my room via the app and check in, bypassing the front desk and going straight to my room after a long day of travel. Mind you, I was acknowledged by the young man at the front desk and given a bottle water, which was very nice. A simple press of the button in the app and my door unlocked. It also allows you to hide your room number in the app for safety. The room and common areas were all neat and tidy. While I didn't need the kitchen area for my short stay, it would definitely be useful for longer stays! I loved the blackout curtain in tracks, which truly did blackout the room. Nice large coffee bar set up in lobby dining area with standard hotel breakfast items of waffles, cereal, fruit and some mediocre hot items like sausage and egg patty's. I prefer the scrambled eggs with bacon, biscuits & gravy and such, but it did the job and I wouldn't pass it up. The staff I came in contact with were all so friendly, if in Bend again, I'd definitely stay there!